Petit Palace Plaza España

Hotels
•
Petit Palace Hoteles
8.2 (751 reviews)
San Bernardo, 3 , Madrid , es

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly and helpful staff
Generally good/complete breakfast
Clean/new-feeling rooms reported by many
Good value for money
Cons:
Cleanliness/hygiene issues reported (hair, dirty bathroom, one serious hygiene comment)
Small rooms or cramped bathrooms/shower in some cases
Limited breakfast variety/cold items for some guests
Street/noise at night mentioned by some
Uncomfortable bed/ pillows mentioned by a couple of guests

Categories

Cleanliness
6.8
Mixed signals in reviews: several guests praised cleanliness but multiple comments note hygiene problems (hair in sink, unclean bathroom, 'hygiene was horrible'), and one report of a room left unsecured during cleaning — lowers the cleanliness score.
Service
8.8
Consistently positive comments about staff friendliness and helpfulness (packages accepted, attentive personnel, welcoming), frequently highlighted as a strong point.
Location
9.2
Overwhelmingly praised as central and ideal (many mentions of ‘Gran Vía’, central location, easy to explore the city) — a clear strength of the property.
Room Quality
7.6
Mixed: some guests describe rooms as very nice and spacious, others report small rooms, cramped shower/bath spaces and bathroom design issues (no shower curtain, narrow toilet area).
Amenities
7.8
Generally acceptable facilities (some notes of ‘very good installations’) but occasional complaints about limited offerings (breakfast variety, some items cold) and lack of luxuries; overall slightly below top-tier expectations.
Value for Money
8.4
Multiple guests explicitly note good quality-price ratio and willingness to return; value perceived as above average given location and service.
Food and Beverage
8.8
Breakfast is frequently described as very complete/excellent, though a few guests note limited variety or some items cold — overall positive but with some criticisms.
Overall Experience
8.2
Overall sentiment is positive (many recommendations, excellent service and location) but issues with cleanliness, occasional noise and small bathrooms temper the experience, bringing the overall score to the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:13

Property Description

Historic Building in Central Madrid
Located just off Madrid's bustling Gran Vía, Petit Palace Plaza España offers stylish rooms with free WiFi. Each room features a flat-screen TV and a modern en suite bathroom.

Prime Location for Culture and Entertainment
Within a 10-minute walk, guests can explore the renowned Thyssen, Prado, and Reina Sofía Art Museums. The hotel is also close to popular theatres, Puerta del Sol, and the Royal Palace, making it a perfect choice for culture enthusiasts.

Convenience and Comfort
With Santo Domingo Metro Station only 100 meters away, guests have easy access to explore the city. Additionally, enjoy the convenience of free bicycle rental and indulge in a buffet breakfast to start your day right.

Book now to experience the perfect blend of history, culture, and convenience at Petit Palace Plaza España.

Important information:

Depending on the season, air conditioning or heating is provided.

The pet supplement is 25 EUR per pet per stay.

Bookings of more than 5 rooms may be subject to special conditions and additional supplements.

Bookings of more than 10 nights may be subject to special conditions and additional supplements.

Please note that all special requests are subject to availability and may incur supplements.

The accommodations will send guests the necessary instructions for online check-in 7 days before arrival.

If you wish to use the airport shuttle service, you must contact the hotel before arrival. This service incurs a supplement.

Smoking, consuming illegal substances, or holding stag/hen parties, parties, or similar events are not allowed on this property. Failure to comply with this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.2
Based on 751 reviews
Cleanliness: 6.8
Service: 8.8
Location: 9.2
Room Quality: 7.6
Amenities: 7.8
Value for Money: 8.4
Food and Beverage: 8.8
Overall Experience: 8.2
A
Aysel • family_with_children • az
8
Great location!
Pros:

The hotel is in a great location, very close to Via Grande. The rooms are modern and stylish, although a little small. Overall, a very convenient location and a pleasant stay.

Cons:

The only thing we found a little inconvenient was the hotel entrance. It is not very easy to spot from the street, and we spent some time trying to find it. The entrance is through a very narrow passage, and the doors do not always open automatically, so at first it was not even clear that this was the hotel entrance.

2026-09-12 • via Nuitee
N
Nour • couple • qa
9
2026-09-12 • via Nuitee
J
Jegorov • solo_traveller • gb
10
2026-09-12 • via Nuitee
M
Michela • extended_group • it
10
Wekend piacevolissimo in hotel pulito e confortevole con personale molto gentile
Pros:

Posizione perfetta !!

2026-09-12 • via Nuitee
L
Lucia Maria • solo_traveller • uy
10
Pros:

Excelente ubicación.
Habitación cómoda
Desayuno impecablw
Muy buena atension

Cons:

Todo ok

2026-09-11 • via Nuitee
C
Cham • extended_group • lb
9
2026-09-11 • via Nuitee
C
Carolina • solo_traveller • ch
9
2026-09-10 • via Nuitee
D
Debas • solo_traveller • il
10
Pros:

Everything.
The location is excellent
The staff are very friendly and helpful
The hotel looks new and clean

Cons:

Nothing

2026-09-10 • via Nuitee
L
LUIS • couple • pe
9
satisfecho
Pros:

excelente ubicación , servicio y atención

Cons:

ascensor no estaba operativo, deberían contar con personal apoyo para los equipajes .

2026-09-09 • via Nuitee
P
Parga • solo_traveller • ar
1
2026-09-09 • via Nuitee
D
Debora • family_with_children • br
9
Bem localizado com conforto
Pros:

Da limpeza, do tamanho do quarto e banheiro, do conforto no geral e atendimento cordial de toda equipe e da localização.

Cons:

Poderia ter um valor de diária mais acessível.

2026-09-09 • via Nuitee
X
Xavier • couple • ec
9
Pros:

Atención, desayuno, ubicación

Cons:

Las camas muy pequeñas

2026-09-08 • via Nuitee
M
marcel • solo_traveller • nl
9
2026-09-05 • via Nuitee
M
marisa • solo_traveller • ar
10
Pros:

La ubicación, la comodidad de las camas y la tensión del personal

Cons:

Nada

2026-09-05 • via Nuitee
M
Marcello • couple • ch
10
2026-09-04 • via Nuitee
F
Francesco • family_with_children • it
8
2026-09-03 • via Nuitee
S
Sufyan • family_with_children • us
6
2026-09-03 • via Nuitee
S
Sylwia • solo_traveller • pl
10
Fantastic hotel!
Pros:

I highly recommend this hotel! The rooms and bathrooms are spotless. The staff is very professional, always smiling and eager to help. The breakfasts were delicious. The entire stay was spent in a wonderful atmosphere. I will definitely return to this place on my next visit to the city. 10/10!

2026-09-03 • via Nuitee
S
Sonia • solo_traveller • es
7
Pros:

El Hotel es nuevo, muy buen diseño y bonito. Cama muy grande.

Cons:

El ascensor funciona lento, y las habitaciones (2) de mi reserva, fueron la buhardilla y habían en xada habitación, una ventana que estaba completamente cerrada, con persiana rota bajada, que no podías ni abrir ni cerrar, es mas al ser con motor la persiana, le faltaba un botón de funcionamiento. Al llegar a la habitación también vimos una botella de agua empezada encima del mini bar y el plato de ducha con restos de manchas de obra, así como algo de polvo en lámparas de la habitación que eran de color negras.
He decir, que las personas que tratamos en menos de un dia en el hotel, les falta cortesía y simpatía ya que no son capaces de saludar si no les saludabas primero.

2026-09-02 • via Nuitee
A
Agapi • couple • gr
7
2026-09-02 • via Nuitee