Hampton Inn & Suites Chesapeake-Square Mall

Hotels
•
Hampton Inn
7 (296 reviews)
4449 Peek Trail , Chesapeake , US
+1 757-465-7000

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location (close to family, shopping, cruise port)
Friendly/helpful staff reported by multiple guests
Comfortable beds in some rooms
Breakfast available and generally suitable
Cons:
Repeated cleanliness issues (smell, mold, hair, dirty rooms/furnishings)
Property maintenance/upgrades needed (torn chairs, cabinets, crooked TV mount, lamp shade holes)
Amenities problems (pool closed/dirty, slushy ice machine, HVAC filters dirty)
Construction/parking issues and occasional rude staff or check-in delays

Categories

Cleanliness
3.5
Multiple reviews repeatedly cite dirty and smelly rooms, mildew and mold in showers, hair left in bathrooms, and dirty/torn public seating — overall cleanliness is poor.
Service
8.5
Several guests praise helpful, pleasant staff and specific instances of good service; one report of a rude staff member and some lapsed follow-up (towels, light bulb) temper the score but overall service is a relative strength.
Location
9.5
Location is consistently praised (close to family, cruise port, shopping, Walmart and food courts) and is a clear positive in nearly every review.
Room Quality
6.5
Rooms are mixed — several reports of need for upgrades (worn chairs, cabinets, crooked TV mount, lamp shade hole), while some rooms/beds were comfortable; room quality is below brand standard but not uniformly unusable.
Amenities
6.5
Amenities have issues: pool closed or appearing dirty, slushy ice machine, HVAC filters caked with dust, computer system outages, back-door/parking problems — breakfast service was available but limited at times.
Value for Money
6
Multiple guests felt the property did not match the price (not worth the price, below Hilton standard), though some found the stay acceptable for location and convenience.
Food and Beverage
7
Breakfast described as suitable/good by several guests but limited on occasion due to supply issues; overall F&B adequate but not exceptional.
Overall Experience
8.5
Mixed overall: several negative cleanliness and maintenance reports and some check-in/parking hassles, but strong location and generally helpful staff led to several positive stays — overall experience leans positive for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Welcome to Hampton Inn & Suites Chesapeake-Square Mall!

Luxurious Amenities: Indulge in our well-equipped guest rooms featuring free WiFi, a microwave, and a refrigerator. Each room also includes a flat-screen cable TV, coffee maker, and ironing facilities for your convenience.

Convenient Facilities: Stay productive with access to our fitness center and business center. Take advantage of on-site laundry facilities and our 24-hour pantry for all your needs.

Ideal Location: Explore downtown Norfolk, just 15 km away, or venture to Busch Gardens located 51.5 km from the hotel.

Book now and experience the perfect blend of comfort and convenience at Hampton Inn & Suites Chesapeake-Square Mall!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Location

Property Accessibility

Total Disability Score: 35.43
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 296 reviews
Cleanliness: 3.5
Service: 8.5
Location: 9.5
Room Quality: 6.5
Amenities: 6.5
Value for Money: 6
Food and Beverage: 7
Overall Experience: 8.5
C
Chelsea • couple • us
10
2026-10-29 • via Nuitee
N
Nate • couple • us
2
Terrible
Pros:

Location was fine because of where I needed to travel for my granddaughter’s competition.

Cons:

The property was very inconvenience with the back door not working when you had to park in the back parking lot due to construction vehicles, blocking the handicap spots. Also, the rooms were very dirty and smelly.😡🤦🏽‍♀️

2026-10-26 • via Nuitee
H
Hawkins • couple • us
10
2026-10-23 • via Nuitee
M
monica • extended_group • us
10
2026-10-19 • via Nuitee
K
Keen • solo_traveller • us
2
Not a good idea
Pros:

Location was good.

Cons:

There was construction which messed up parking. There was a mildew smell. The pool looked dirty. The TV mount in my room was crooked. No garbage can in room. The ice machine was slushy. One of the staff members were rude.

2026-10-18 • via Nuitee
K
Kenneth • solo_traveller • us
8
2026-09-07 • via Nuitee
I
Iesha • couple • us
1
2026-09-03 • via Nuitee
C
clara • couple • us
4
Pros:

Worst I’ve ever seen in a Hilton property in SERIOUS need of upgrades chairs in dining area either look dirty or torn , cabinets need painting. Staff was great property is what I would consider below Hilton standard

Cons:

Property needs upgrading really wasn’t worth the price

2026-08-09 • via Nuitee
V
Vanessa • family_with_children • us
3
A little run down
Cons:

Dirty and needs fixed. Computer system down, delayed checking in late at night

2026-08-04 • via Nuitee
C
Cooper • solo_traveller • us
1
Pros:

I wasn't able to even check in even though I paid for days ahead for my reservation. The front desk hotel staff was okay with trying to help.

Cons:

I can not say because i paid for my room and was not able to stay

2026-08-03 • via Nuitee
V
vhash77 • Family • North Wilkesboro, North Carolina
8
Good Stay before the cruise.
Pros:

Our stay at this location was on July 22nd. I had booked 3 rooms for our family for the night before a cruise. Due to an issue with our prior hotel, who graciously transferred us to this hotel, and this hotel was awaiting our arrival, we couldn't have been happier.

Our rooms for the most part were clean, maintenance does need to clean the HVAC filters more often - not just for guest to not deal with dust, but also so that the system will run more efficiently. OF the 3 rooms mine was the worst. And this is something we check in every hotel we stay at due to allergies on my part. We don't mind cleaning them out when they are caked on dirt.

The breakfast was suitable, however, due to the truck not running, they did not have certain items. Our family was able to find enough to hold them over until we arrived at the cruise port.

Staff at this location are great! They are helpful, informative and very pleasant to deal with. Our room beds were comfortable.

All in all a good stay.

2026-08-02 • via Tripadvisor
M
Monica • couple • us
7
2026-07-19 • via Nuitee
N
Necole • couple • us
5
As a Hilton Honors Member the room should have been inspected properly!
Pros:

Location was great. I made this trip to visit my grandson and we were only 10 minutes from where he lived.

Cons:

The first room was not properly maintained. Floor was poorly vacuumed, a hole in the lamp shade and the bathroom had hair and mold in the shower. We were moved to another unit, it was better still a little mold in shower. No one ever came to replace our towels or pick up the trash. We had to pick up our own towels from the front desk. I told a young lady that was on the floor we needed a light bulb, she asked the room number but we never received it.

2026-07-14 • via Nuitee
J
JANE • family_with_children • us
8
Overall, this place is nice but a little pricey.
Pros:

The breakfast was good. The location was perfect because you were only a few minutes away from Walmart and other shopping places. There were also a lot of food courts around. It was only a couple of minutes away from where my Mom lived.

Cons:

My family and I were very disappointed that the pool wasn't opened.

2026-07-13 • via Nuitee
P
princetone2026 • Couples
2
Don't book a room at Hampton's shabby Chesapeake facility.
Pros:

This Hampton Inn, Chesapeake Square Mall, VA, is a disgrace to the Hilton brand. No housekeeping available for the four days we stayed, July 2 to July 6, 2026. Pipes leaked from under the sink upon entry and puddled on the floor. We reserved a handicapped room but it was treacherous to enter especially for the elderly (us) walking with canes across that puddle. The entry door refused to unlock completely so we pushed and shoved to get in. Curtains were in tatters. The desk promised again and again all would be taken care of. No one ever came. We have stayed at Hampton Inns for about 30 years and now we will seek out another chain.

2026-07-10 • via Tripadvisor
T
Tamara • solo_traveller • us
10
2026-07-08 • via Nuitee
T
Tamara • solo_traveller • us
10
Pros:

Hotel was nice and clean, Staff was professional and friendly 🙂

2026-07-08 • via Nuitee
R
Rachael • solo_traveller • us
10
Pros:

Very nice hotel, very clean inside and out, the breakfast buffet was very large with nice seating. The hotel and rooms smelled very nice and fresh. It was all over a great hotel and great experience, would use again. The beds were incredibly comfortable. The rooms were very nice as well. When you walked in your room you are almost suprised about how nice the room is. It was like a wow monent. I would 10 out of 10 recommend

Cons:

I can honestly say there wasnt one bad thing about this hotel I experienced my whole trip

2026-07-07 • via Nuitee
J
Jones • solo_traveller • us
10
Pros:

I love the cleanness

Cons:

Nothing bad to say

2026-07-04 • via Nuitee
S
Sherry • couple • us
7
2026-07-04 • via Nuitee