Hampton Inn & Suites Chesapeake-Square Mall

Hotels
•
Hampton Inn
8 (448 reviews)
4449 Peek Trail , Chesapeake , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Location
Good value
Cons:
Not enough handicap accessibility
Rude guest services
Dated facilities

Categories

Cleanliness
7.14
Concerns about door lacking key access and some negative mentions.
Service
7.61
Guest services representative was described as rude and unattentive.
Location
9.15
Location was positively noted in multiple reviews.
Room Quality
7.6
Dated appearance mentioned, needs a facelift.
Amenities
8.13
Not specifically mentioned but average for hotel in this tier.
Value for Money
8.09
Good value mentioned for work travel.
Food and Beverage
8.14
Not specifically mentioned, average quality anticipated.
Overall Experience
8.11
Overall experience was adequate, the stay was a good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:48

Property Description

Welcome to Hampton Inn & Suites Chesapeake-Square Mall!

Luxurious Amenities: Indulge in our well-equipped guest rooms featuring free WiFi, a microwave, and a refrigerator. Each room also includes a flat-screen cable TV, coffee maker, and ironing facilities for your convenience.

Convenient Facilities: Stay productive with access to our fitness center and business center. Take advantage of on-site laundry facilities and our 24-hour pantry for all your needs.

Ideal Location: Explore downtown Norfolk, just 15 km away, or venture to Busch Gardens located 51.5 km from the hotel.

Book now and experience the perfect blend of comfort and convenience at Hampton Inn & Suites Chesapeake-Square Mall!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.43
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 448 reviews
Cleanliness: 7.14
Service: 7.61
Location: 9.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
C
Chante • couple • us
9
2026-05-23 • via Nuitee
S
stevenhE3393NE • Business • Charleston, West Virginia
2
Very poor condition poor management
Pros:

This hotel is in poor condition, is not clean. The door to the parking lot is broken so you have to walk all the way around to the front entrance at night. People lawyer in the parking lot all night and their activity is suspicious or dubious at best. I would not recommend this location for children women traveling alone. Rooms need painting, and the bathrooms are worn and nasty looking.

2026-05-19 • via Tripadvisor
I
Inman • solo_traveller • us
8
2026-05-11 • via Nuitee
D
Don • couple • us
5
Cons:

TV did not work. Very disappointed. No offer for discount.

2026-05-10 • via Nuitee
B
Bryan Dong M • couple • us
9
The service stuff very kind
Pros:

Carpet too old the door almost broke down so hard to close ,the door locked cover fall off

Cons:

Room big comfortable

2026-05-10 • via Nuitee
S
Selma • couple • us
7
2026-04-30 • via Nuitee
M
Mark • couple • us
10
2026-04-27 • via Nuitee
A
Aaliayh • couple • us
10
2026-04-21 • via Nuitee
9
990ernestb • Family
6
Great staff, but the facility needs serious attention
Pros:

I have mixed feelings about my recent stay at the Hampton Inn & Suites Chesapeake Square Mall. On the positive side, the staff members were excellent, truly professional, accommodating, and the highlight of the experience.
However, the hotel itself was not up to the standard I expect from the Hampton brand. The ceiling in my room was visibly dirty, which was quite off-putting. I also found it frustrating that housekeeping was only performed upon specific request rather than being a standard service. Most concerning were the reports from other guests who were visibly dissatisfied, with some even mentioning issues with bed bugs. While the team working there is great, the physical state of the building and the lack of proactive cleaning make it hard to recommend this location.

2026-04-19 • via Tripadvisor
M
monique • couple • us
10
2026-04-17 • via Nuitee
M
Michele • couple • us
8
A nice place to getaway to at a reasonable price.
Pros:

The property was fine. The only complaint was the water pressure in the shower was low and the pool was closed for renovation eliminating a morning swim. The front desk and food staff were very welcoming and accommodating

2026-04-17 • via Nuitee
E
Ervin • couple • us
6
2026-04-12 • via Nuitee
E
Emily • family_with_children • us
10
2026-04-08 • via Nuitee
R
Ralph • solo_traveller • us
8
2026-04-05 • via Nuitee
B
Blake • couple • us
10
Pros:

Mt overall stay was great.

2026-03-30 • via Nuitee
J
Jenkins • solo_traveller • us
8
Pros:

Breakfast and staff

2026-03-20 • via Nuitee
R
Robert • couple • us
5
2026-03-12 • via Nuitee
4
483tir • Solo travel
10
Exactly what was needed!
Pros:

They are renovating so nothing to comment on that.

Ask for a shower mat, the shower pans are slick.

My room was large, very clean and cool. As always, the linens and mattress create a great sleep experience. The provided body wash, shampoo and conditioner are well above average.

For this location, it is the staff that makes it. Both ladies, check in and check out were joyous, professional and extremely efficient. I would come back because of them.

2026-03-08 • via Tripadvisor
D
Dexter • couple • us
5
It was fair, not what we expected from a Hampton Inn. It was on the lower end of the scale in terms of upkeep, but it wa
Pros:

The convenience of the location and the staff were wonderful

Cons:

The property needs upgrades. Its old carpet needs to be replaced, and the furniture should be changed out. The entire building requires an upgrade. The property needs improvements overall.

2026-03-07 • via Nuitee
M
Michael • family_with_children • us
8
2026-03-05 • via Nuitee