The Manchester Deansgate Hotel, by IHG

Hotels
8.1 (5242 reviews)
303 Deansgate , Manchester , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean room
Great views
Good location
Pool facilities
Cons:
Poor customer service
Bathroom functionality issues
High costs
WiFi issues

Categories

Cleanliness
8.6
Room was clean but bathroom was dated and had strange functionalities.
Service
7.6
Poor customer service and lack of transparency regarding charges.
Location
9.6
Great location on Deansgate with easy access to bars and restaurants.
Room Quality
8.1
Great views from room; however, bathroom functionality issues.
Amenities
8.1
Small gym and issues with TV and WiFi connectivity.
Value for Money
7.6
Expensive hotel with higher expectations not met due to added charges.
Food and Beverage
6.6
Miscommunication regarding meal allowances and lack of dessert.
Overall Experience
8.6
Overall enjoyable stay but marred by service and communication issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:29

Property Description

Luxurious Spa and Wellness Facilities
Indulge in relaxation at the elegant indoor swimming pool, sauna, and steam room. Stay active in the fully equipped fitness center for a rejuvenating experience.

Stylish and Spacious Rooms with City Views
Enjoy the modern decor, floor-to-ceiling windows, and vibrant art in the large rooms. Unwind while taking in the impressive city views from the comfort of your room.

Fine Dining and Spectacular Views
Savor fine British cuisine at the intimate Podium Restaurant and sip on classic cocktails at Cloud 23 bar with breathtaking views. Room service is also available for a cozy night in.

Experience luxury and convenience at Hilton Manchester Deansgate. Book now for an unforgettable stay amidst iconic surroundings.

Important information:

The breakfast price shown only applies if breakfast is ordered at the time of booking. An additional cost is added if breakfast is ordered at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 5242 reviews
Cleanliness: 8.6
Service: 7.6
Location: 9.6
Room Quality: 8.1
Amenities: 8.1
Value for Money: 7.6
Food and Beverage: 6.6
Overall Experience: 8.6
S
Startigger solo_traveller gb
10
Pros:

The staff are so lovely and catered for everything we need. And made my autistic son welcome.

Cons:

There is nothing.

2026-08-08 via Nuitee
L
Leanne solo_traveller gb
10
Pros:

We visited Manchester & stayed in this hotel for my sons 11th birthday. I requested for a few balloons for the room upon arrival & that was granted along with a happy birthday printed on a plate & a little cake. A bucket of iced water with bottles of pop was also placed in there, it totally exceeded our expectations. The facilities were brilliant, my boys loved the pool, the views from our room were beautiful couldn't have been situated better. The restaurant was spot on breakfast was 10 out of 10. We would definitely stay again in the future.

Cons:

There was a slight leak on the room floor next to the bathroom but that was reported on leaving. That made the room smell slightly of damp but wasnt off putting, but we had to avoid stepping in it.

2026-08-08 via Nuitee
V
Vicki family_with_children gb
10
2026-08-08 via Nuitee
M
Mariam solo_traveller eg
8
Cons:

The food isnt tasty

2026-08-07 via Nuitee
G
Gregory family_with_children gb
10
Amazing, cleans and central hotel with a unique pool!
Pros:

Clean. Spacious. Central. Great breakfast set up.

Cons:

Staff on front desk and reception could be a little more receptive/engaging but were lovely once we got going

2026-08-06 via Nuitee
M
Mohamed Yusuf couple gb
10
2026-08-06 via Nuitee
K
Kathrin solo_traveller ch
9
Top Lage - top Zimmergrösse
Pros:

Die Lage und Grösse des Zimmers sind super. Der Kühlschrank zur Nutzung der eigenen Lebensmittel ist eine tolle Idee.

Cons:

Es gab einen Feueralarm ohne Durchsagen im Zimmer, was die Hotelgäste machen sollten oder ob es eine Übung oder ein Fehlalarm sei. Ich ging zum Notausgang und rannte vom 5. Stock runter, hier lief eine automatische Ansage, keinen Lift zu nutzen. Niemand war im Flur oder Treppenhaus zu sehen. Draussen warteten bereits Personal und ein paar Gäste. Am Ende war es Fehlalarm oder Personalübung. Ganz genau wurden wir nicht aufgeklärt. Ich wurde noch bedauert, dass ich die Notfallausgänge über das Treppenhaus nahm. Zum Glück musste ich nur aus dem 5. Stock runterlaufen, meinte eine Hotelangestellte.
Wie würde es nun wohl in einem Ernstfall ablaufen?

Ohne eingeschaltete Klimaanlage wird es warm im Zimmer.

2026-08-06 via Nuitee
P
philhB5476QM Couples
10
Kaiser - Fantastic welcome
Pros:

We recently stayed at the Manchester Deansgate Hotel and had a very enjoyable experience. While the hotel is showing its age in a few areas and could benefit from some updates, it was clean, comfortable, and in a great location.
What really made our stay memorable was the exceptional service from Kaiser. From the moment we arrived, he went above and beyond to make us feel welcome. One gesture that really stood out was that he even messaged me during our stay to check that everything was going well and to see if there was anything we needed. That level of genuine care and attention is rare and made a real difference to our experience.
Outstanding customer service can make all the difference, and Kaiser is a real credit to the hotel. We truly appreciated his professionalism, kindness, and dedication to ensuring guests have a great stay. Thank you, Kaiser, for making our visit so enjoyable!

2026-08-05 via Tripadvisor
T
Tom solo_traveller gb
10
Best breakfast
Pros:

Breakfast was probably the best I've had at a breakfast buffet.

Cons:

Not much to dislike.

2026-08-03 via Nuitee
C
Corey solo_traveller gb
8
Room with a view, shame about the staff and sleep
Pros:

Large, spacious room in the heart of Manchester's vibrant, bustling Deansgate area. The hotel was incredibly fancy compared to its competitors in the area, offering great in-room features such as a large flatscreen TV, a fridge, and an ice bucket to use with the floor's ice dispenser. The bathroom was large and had a good quality shower.

Cons:

Upon arrival we were greeted by an impolite and abrupt receptionist who did little to give the impression of staying in a hotel with such a big reputation in Manchester. They begrudgingly provided a second key for us upon request. In the room, we had initially booked a twin room and were given a double/queen, which we were less than willing to challenge because of the initial welcome from the receptionist. The bed itself received mixed reviews, with the other guest having a good night's sleep, while I struggled to achieve more than a few hours' rest. Separate beds may have addressed this. I wish the experience was a more positive one, as I had booked the stay as part of a Christmas present along with concert tickets for the night of our stay, but we were disappointed at best.

2026-08-03 via Nuitee
K
Kate solo_traveller gb
8
We visited Cloud 23 and were looked after well
Pros:

Good location for us. We were only in the room for 8 hours

Cons:

Queen bed was a bit small and not the most comfortable

2026-08-03 via Nuitee
S
Samanta couple gb
10
2026-08-03 via Nuitee
H
Harvey couple gb
10
2026-08-03 via Nuitee
A
Antony couple gb
10
Pros:

Very nice

2026-08-03 via Nuitee
L
Lewis couple gb
10
2026-08-03 via Nuitee
R
Road11620216575 Family
6
Too noisy equipment just beside 519
Pros:

Breakfast lower than average even worse than Edinburgh university summer camps breakfast.

X19 exactly 519 Rooms noise is terrible I never ever suffered this in my life, I travelled all over the world from Motel level to Kempinski , or ST Regis. It’s a low frequency vibration noise from just behind the wall in rooms toilet.

2026-08-02 via Tripadvisor
H
Henry couple gb
9
2026-08-02 via Nuitee
C
Charleigh couple gb
8
2026-08-02 via Nuitee
H
H6901HMtracyo Family
4
Awful
Pros:

Had a glass of
Wine ordered and collected at bar and they charged me service charge 🤷🏻‍♀️ why for a wine !?2 pounds xtra
Then sat for an hour wtg to be served at table no one came

2026-08-01 via Tripadvisor
J
J4752AUadamh Couples
10
Amazing
Pros:

Very nice and helpful staff ( jellie and kaiser)
Very helpful and welcoming

2026-07-31 via Tripadvisor