BYPILLOW Castellana

Hotels
•
BYPILLOW
8.6 (4287 reviews)
Julián Besteiro 37 , Madrid , es
+34 915 79 97 38

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good breakfast
Cons:
Noise issues
High prices
Room condition

Categories

Cleanliness
8.3
Clean and tidy rooms were often mentioned, but noise issues affected perceived cleanliness.
Service
9.07
Most reviews highlighted helpful and attentive staff.
Location
9.31
Consistently praised as excellent and convenient.
Room Quality
7.76
Several complaints about room conditions and noise levels.
Amenities
8.68
Amenities were generally regarded positively, though some felt certain aspects were lacking.
Value for Money
8.04
Some felt the prices were high compared to the quality and services provided.
Food and Beverage
8.8
Food quality, especially breakfast, received good reviews, though pricing overshadowed more positive sentiments.
Overall Experience
8.87
Overall satisfaction was good, with a strong likelihood of return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:05

Property Description

Modern Accommodation in Madrid's Financial District

Luxurious Rooms and Amenities
Experience comfort and convenience in our well-equipped rooms with flat-screen TVs, air conditioning, and complimentary water. Relax in our seasonal outdoor pool and start your day with a delicious buffet breakfast.

Prime Location for Business and Leisure
Located in the heart of Madrid's financial district, near Plaza de Cuzco and Santiago Bernabeu stadium, our hotel offers easy access to top attractions. With a Metro station nearby, exploring the city is a breeze.

Convenient Facilities and Services
Enjoy free WiFi, private parking, and a hairdryer in every room. Whether you're here for business or pleasure, Luze Castellana ensures a pleasant stay. Book now for an unforgettable experience!

Important information:

Please note that when booking more than 4 rooms, different policies and additional supplements may apply.

Please note that the credit card given in your reservation will not be charged. The property will contact you with further payment details.Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Location

Guest Reviews

8.6
Based on 4287 reviews
Cleanliness: 8.3
Service: 9.07
Location: 9.31
Room Quality: 7.76
Amenities: 8.68
Value for Money: 8.04
Food and Beverage: 8.8
Overall Experience: 8.87
M
María • couple • es
7
2026-08-08 • via Nuitee
I
Isabel • solo_traveller • es
10
Pros:

Hotel muy tranquilo y céntrico

2026-08-08 • via Nuitee
Алексей • solo_traveller • ua
8
2026-08-08 • via Nuitee
A
Alexandre • solo_traveller • br
8
2026-08-07 • via Nuitee
E
Estela Elizabeth • couple • es
7
2026-08-07 • via Nuitee
J
jose manuel • solo_traveller • ma
9
Pros:

desayuno muy bueno y completo
buena ubicacion
personal amable y eficaz

2026-08-07 • via Nuitee
E
Esteban • solo_traveller • es
10
2026-08-06 • via Nuitee
E
Emily • solo_traveller • gb
6
A nice but basic hotel
Pros:

Location was good. The reception area is nice and modern. The size of the room was nice and had the general facilities needed.

Cons:

Room was basic, wasn’t the cleanest and the air-con took a full day to start working. The tv in the room only showed two Spanish channels and could do with being update

2026-08-06 • via Nuitee
C
Carlos • solo_traveller • es
9
2026-08-06 • via Nuitee
C
Carolina • solo_traveller • es
8
Pros:

Habitacion comoda, buena ubicacion para mis necesidades y el desayuno estuvo bien, el personal del desayuno fue muy amable

Cons:

La atencion en recepcion es mejorable

2026-08-06 • via Nuitee
G
Gaby • solo_traveller • gb
8
2026-08-05 • via Nuitee
S
Sara • couple • it
10
Pros:

Semplicità e quantità di offerta nella stanza (piastra, phon, bollitore, tisane)

2026-08-05 • via Nuitee
A
Alejandro • couple • es
5
2026-08-05 • via Nuitee
S
Sara • family_with_children • es
9
Hotel agradable y limpio
Pros:

Habitación cuádruple y zumo de naranja natural

Cons:

Poco espacio para dejar las maletas en la habitación cuádruple

2026-08-04 • via Nuitee
A
Andreas • solo_traveller • at
9
2026-08-04 • via Nuitee
P
Peña Mancilla • solo_traveller • es
7
Pros:

Me gustó mucho el buffete, pequeño pero tenía de todo y las camas muy cómodas.

Cons:

Reservé este hotel por la piscina ya que es verano y hace mucha calor, pero no pudimos utilizarla porque estaba rota, podrían haber avisado que no se podía darle uso.

2026-08-04 • via Nuitee
M
Miljenko • solo_traveller • hr
8
Pros:

Average breakfast, friendly staff, free glas of cold water at reception

Cons:

No pool , as it was described when we booked accomodation...it was main reason to book this accomodation in summer

2026-08-04 • via Nuitee
G
Ghassan • couple • us
9
Pros:

Great quality/price ratio! The room was perfect

2026-08-03 • via Nuitee
J
Jihane • couple • ma
10
2026-08-03 • via Nuitee
M
MÓNICA • family_with_children • mx
7
Pros:

El aire acondicionado es muy deficiente, es un riesgo que solo haya una tina cuando el resto del baño es accesible

Cons:

que el aire acondicionado fuera tan deficiente, que entregaran la habitación muy tarde

2026-08-03 • via Nuitee