Luze Castellana

Hotels
8.6 (3654 reviews)
Julián Besteiro 37 , Madrid , es

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good breakfast
Cons:
Noise issues
High prices
Room condition

Categories

Cleanliness
8.3
Clean and tidy rooms were often mentioned, but noise issues affected perceived cleanliness.
Service
9.07
Most reviews highlighted helpful and attentive staff.
Location
9.31
Consistently praised as excellent and convenient.
Room Quality
7.76
Several complaints about room conditions and noise levels.
Amenities
8.68
Amenities were generally regarded positively, though some felt certain aspects were lacking.
Value for Money
8.04
Some felt the prices were high compared to the quality and services provided.
Food and Beverage
8.8
Food quality, especially breakfast, received good reviews, though pricing overshadowed more positive sentiments.
Overall Experience
8.87
Overall satisfaction was good, with a strong likelihood of return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:05

Property Description

Modern Accommodation in Madrid's Financial District

Luxurious Rooms and Amenities
Experience comfort and convenience in our well-equipped rooms with flat-screen TVs, air conditioning, and complimentary water. Relax in our seasonal outdoor pool and start your day with a delicious buffet breakfast.

Prime Location for Business and Leisure
Located in the heart of Madrid's financial district, near Plaza de Cuzco and Santiago Bernabeu stadium, our hotel offers easy access to top attractions. With a Metro station nearby, exploring the city is a breeze.

Convenient Facilities and Services
Enjoy free WiFi, private parking, and a hairdryer in every room. Whether you're here for business or pleasure, Luze Castellana ensures a pleasant stay. Book now for an unforgettable experience!

Important information:

Please note that when booking more than 4 rooms, different policies and additional supplements may apply.

Please note that the credit card given in your reservation will not be charged. The property will contact you with further payment details.

Please note that the swimming pool has limited access.Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Sep 22, 2025 until Sun, Jun 14, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3654 reviews
Cleanliness: 8.3
Service: 9.07
Location: 9.31
Room Quality: 7.76
Amenities: 8.68
Value for Money: 8.04
Food and Beverage: 8.8
Overall Experience: 8.87
E
EMILIA • solo_traveller • es
7
2026-04-17 • via Nuitee
A
Azahara M. • couple • es
9
2026-04-16 • via Nuitee
R
Raquel • solo_traveller • es
8
2026-04-16 • via Nuitee
A
Amoreno88 • family_with_children • es
6
2026-04-15 • via Nuitee
K
Karyn • couple • au
10
Pros:

Breakfast was great and location close to everything

Cons:

Everything was great

2026-04-14 • via Nuitee
N
Nayi • couple • fr
8
2026-04-13 • via Nuitee
J
Jose Maria • family_with_children • es
7
2026-04-13 • via Nuitee
L
Lucrecia • solo_traveller • es
8
2026-04-12 • via Nuitee
M
Manel • solo_traveller • es
9
Pros:

Confortable, silenciós
Una mica lluny del centre però ben comunicat amb metro (Tetuan)

2026-04-12 • via Nuitee
M
Manuel • couple • es
10
2026-04-12 • via Nuitee
N
Nuria • couple • es
8
Correcto
Pros:

La amabilidad de su personal

Cons:

Que ya no hubiera zapatillas desechables y ahora solo pusieran dos botellas de agua en el minibar cuando antes había algún refresco a mayores.

2026-04-12 • via Nuitee
N
Nieves • couple • es
10
Estupendo.
Pros:

La habitación es amplia y muy limpia. Muy bonita. Con cafetera, planchas para el pelo, una botella de vino de cortesía. Está bien situado pero la calle es tranquila, a pocos minutos del metro. La relación calidad precio estupenda.

Cons:

Todo fantástico

2026-04-12 • via Nuitee
M
Manuel • solo_traveller • es
6
2026-04-12 • via Nuitee
L
Luis • couple • us
10
Magnífica
Pros:

La ubicación y lo amigables que eran todos

Cons:

Nada

2026-04-11 • via Nuitee
M
Miguel Ángel • couple • es
9
Pros:

La cercanía, con los sitios que debíamos ir

Cons:

Qué nos alojaron en una habitación de 2 camas unidas, en vez de 2 individuales, como lo había solicitado en la reserva y con las prisas que llevamos, no lo reclamé

2026-04-11 • via Nuitee
S
serafin • solo_traveller • es
9
2026-04-11 • via Nuitee
O
Oscar • couple • us
7
Un lugar para dormir solo un par de noches
Pros:

El desayuno

Cons:

El confort de la cama muy bajo. La climatización de la habitación muy mal. Hasta me sugirieron abrir ventana para mejorar temperatura.

2026-04-10 • via Nuitee
S
Sven • couple • de
7
2026-04-08 • via Nuitee
M
María • couple • es
10
2026-04-08 • via Nuitee
N
NOELIA • extended_group • es
8
CORRECTA
Pros:

LA UBICACION ES PERFECTA

Cons:

ES UN POCO CARO

2026-04-07 • via Nuitee