Luze Castellana

Hotels
8.6 (3654 reviews)
Julián Besteiro 37 , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good breakfast
Cons:
Noise issues
High prices
Room condition

Categories

Cleanliness
8.3
Clean and tidy rooms were often mentioned, but noise issues affected perceived cleanliness.
Service
9.07
Most reviews highlighted helpful and attentive staff.
Location
9.31
Consistently praised as excellent and convenient.
Room Quality
7.76
Several complaints about room conditions and noise levels.
Amenities
8.68
Amenities were generally regarded positively, though some felt certain aspects were lacking.
Value for Money
8.04
Some felt the prices were high compared to the quality and services provided.
Food and Beverage
8.8
Food quality, especially breakfast, received good reviews, though pricing overshadowed more positive sentiments.
Overall Experience
8.87
Overall satisfaction was good, with a strong likelihood of return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:05

Property Description

Modern Accommodation in Madrid's Financial District

Luxurious Rooms and Amenities
Experience comfort and convenience in our well-equipped rooms with flat-screen TVs, air conditioning, and complimentary water. Relax in our seasonal outdoor pool and start your day with a delicious buffet breakfast.

Prime Location for Business and Leisure
Located in the heart of Madrid's financial district, near Plaza de Cuzco and Santiago Bernabeu stadium, our hotel offers easy access to top attractions. With a Metro station nearby, exploring the city is a breeze.

Convenient Facilities and Services
Enjoy free WiFi, private parking, and a hairdryer in every room. Whether you're here for business or pleasure, Luze Castellana ensures a pleasant stay. Book now for an unforgettable experience!

Important information:

Please note that when booking more than 4 rooms, different policies and additional supplements may apply.

Please note that the credit card given in your reservation will not be charged. The property will contact you with further payment details.

Please note that the swimming pool has limited access.Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Sep 22, 2025 until Sun, Jun 14, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3654 reviews
Cleanliness: 8.3
Service: 9.07
Location: 9.31
Room Quality: 7.76
Amenities: 8.68
Value for Money: 8.04
Food and Beverage: 8.8
Overall Experience: 8.87
J
Juha • couple • fi
9
Junan vaihtaja Madridissa
Pros:

Erittäin hyvä palvelu!

Cons:

Ilmanvaihto oli tehoton.

2026-03-13 • via Nuitee
M
Mateu Mas • solo_traveller • es
8
2026-03-13 • via Nuitee
J
Jose • solo_traveller • es
9
Nice hotel, small room
Pros:

Well located, close to UCJC

Cons:

My room ridicoisly small

2026-03-13 • via Nuitee
R
Robert • couple • es
10
Muy buena dirección para alojarte en Madrid.
Pros:

La Profesionalidad del personal, muy amables y serviciales desde el principio hasta el final, desde el personal de la recepción hasta el personal de limpieza y de la sala de desayuno. Muy limpio y buena ubicación. El desayuno variado y más que suficiente.

Cons:

Todo excelente.

2026-03-13 • via Nuitee
M
Maria Luisa • couple • es
7
Funcional sin lujos
Pros:

Localizacion
Hall
TV
Sábanas y almohadas
El agua de la ducha salía con fuerza
El detalle de la fruta y el agua

Cons:

El somier de la cama sonaba y el baño antiguo con bañera en vez de ducha
Aislamiento sonoro insuficiente
El precio

2026-03-12 • via Nuitee
V
Vicente Antonio • couple • es
10
Pros:

Desayuno completo, limpio , ambiente agradable y acogedor

2026-03-12 • via Nuitee
M
Malika • solo_traveller • kz
10
Pros:

Хороший район, рядом доступны кафе, магазины, супермаркеты

Cons:

Немного тесный номер. Но в целом чисто и аккуратно

2026-03-10 • via Nuitee
M
Mónika • extended_group • hu
9
Csak pozitív benyomás. Kedves személyzet, kényelmes szobák, minden igényt kielégítő reggeli.
Pros:

A reggeli. Széles választék, finom ételek.

2026-03-10 • via Nuitee
S
Selena • couple • be
8
A comfortable and very clean ibis style hotel - basic rooms but with all amenities
Pros:

professional staff, CLEANLINESS (5*), Location next to stadium, great amenities, comfort. Breakfast looked great even if I did not have it.

Cons:

Basic rooms - functional but very bare and not cosy. Fine for us because we just needed a bed but rather depressing if need to stay longer in room. Bed looks like a camp bed. Large empty room space - could be used for bigger wardrobe or comfortable chair (Room 219). Too noisy as exactly opposite 3 lifts and too much light coming from corridor. Ask for quiet room and you will have a decent stay.

2026-03-09 • via Nuitee
M
Mercedes • couple • es
8
2026-03-09 • via Nuitee
Łukasz • extended_group • pl
10
Pros:

Wszystko w należytym porządku. Śniadania całkiem dobre. Idealna baza pod mecz Realu.

2026-03-09 • via Nuitee
M
Marta • couple • es
7
2026-03-09 • via Nuitee
C
Carlos • couple • pt
8
2026-03-08 • via Nuitee
V
vicente • couple • es
9
2026-03-08 • via Nuitee
G
Gema Maria • solo_traveller • es
7
Pros:

Hotel funcional

Cons:

El mobiliario y el cuarto de baño eran antiguos

2026-03-08 • via Nuitee
Óscar • couple • es
8
Pros:

Habitación, desayuno, personal.

2026-03-08 • via Nuitee
T
Tünde • couple • hu
8
2026-03-07 • via Nuitee
M
MULENDA • solo_traveller • cd
9
Pros:

La chaleur de l'accueil de son personnel

Cons:

La garde robe n'était pas de bonne qualité

2026-03-06 • via Nuitee
J
Jordi • solo_traveller • es
10
2026-03-05 • via Nuitee
L
Lars • family_with_children • no
7
2026-03-05 • via Nuitee