Hampton Inn Geneva

Overall clean facility, friendly staff

Even though renovations are being done it was quiet and clean and walkable to town and lake.

Rooms were great

terrible

Clean and location

Établissement propre et confortable, simple.

Rooms were excellent but lobby was going through renovations so areas slightly dusty and you were detoured around to outside to get to lobby and eating area.

I would like to share my experience regarding the service I received from the hotel staff over the phone, specifically on June 30th at around 3 PM (Eastern Time), while I was in Montreal, Canada.
I had made a reservation through my app on Saturday, June 27th. There were two types of rooms available at that time. As a Diamond member, I’ve always chosen Hilton properties during my travels across the United States and Canada, expecting a higher level of service and accommodation due to my loyalty.
On June 30th, I received an email notifying me that my reservation had been canceled, but the email lacked any explanation for the cancellation. Concerned, I promptly called the hotel for clarification. The representative who answered the phone immediately recognized my status and informed me that my reservation had been canceled due to a lack of available rooms. He mentioned that they were fully booked and that they were short one room.
This response raised my concerns, as I have often encountered situations where hotels reserve extra rooms for Diamond members, especially in cases of overbooking. I fully expected that, given my status, the hotel would make an effort to accommodate me and find a solution to the situation. However, to my disappointment, there was no attempt made by the staff to assist me or improve my circumstances.
After this experience at the Hampton, my perception of Hilton has significantly changed. I have always prioritized Hilton branded hotels during my travels, but the lack of consideration and support I received as a Diamond member has led me to reconsider my loyalty. I have never encountered such poor service before, and it was quite disheartening.
I feel compelled to bring this to the attention of Hilton corporate because I believe they should be aware of how they are losing valuable customers through inadequate service. Based on my experience, I cannot recommend this hotel to others. I suggest looking for alternative accommodations, as you may be much more satisfied with your choice.

It was very clean and comfortable and the staff were very nice and I look forward to coming back again in the future it's one of the best hotels

If you book a room at this hotel in advance ask for an email with the exact amount you will be asked to pay. We did not and the price changed somehow. We asked to speak to the manager who was not available. He was supposed to phone us but never did. Also, if using the hot tub or pool matter to you, you might want to get that in writing also. The hot tub was not working in May and I understand the pool was not working in April. There is very little parking available, possibly due to most of the parking area taken with constuction materials. Our remodeled room was clean. There really is no lake view, unless maybe you stand on the roof. The short freight trains did not bother us, in fact we enjoyed watching them. But I would not stay at this place again.

This hotel is under a major renovation and is a total mess. The renovated rooms are nice but smell like new paint. Many services are shut down and management doesn’t seem to care. We had to go through corporate reservations to get a refund and move to another location.

Currently staying at Hampton Inn Geneva New York. Booked for three nights June 21-24 ,2026 at regular rate. A disaster. Only AFTER I booked did the website say renovations until July 1. The amount of renovations in the hotel is staggering. The hall smells of paint with heavy fumes. We are climbing over workmen. The lobby entrance looks like a crime scene with yellow tape making an x across the front entrance. Supplies are piled everywhere. Parking spots taken by containers filled with equipment and supplies. One room on the second floor has no hardware on the lock area, so the door is open, and there's no idea who's camping out in there. Trucks are backing up under our windows at 4:15 AM with accompanying noise. The hot tub is not working. There's no notice for Housekeeping every other day. Breakfast such as it is is in a conference room amid this chaos This is not acceptable by any standards, especially not for Hilton. This road trip is the end of my ever using Hilton hotels!!

Our renovated room was beautiful. Bathroom new and spotless. Shower had great water pressure. Breakfast buffet was excellent. The young lady at the front desk was very helpful!

I thought the location was very convenient. It was very close to downtown Geneva and other places I wanted to visit on the lake. The hotel room itself was very clean and well kept.

The breakfast was fine. The location was excellent. Easy walking distance to downtown Geneva, while having a perfect location next to the lake. Rooms were very nice. I saw the location is under renovation but that did not affect our stay at all. Will likely be back the next time I'm in the area.