Comfort Suites McAllen

Hotels
•
Choice Hotels International
7.5 (109 reviews)
800 W. Expressway 83, McAllen, Texas, 78503 , McAllen , US
+1 956-213-0333

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Facilities

Elevator
Conference space
Golfing nearby
Television in common areas
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Express check-out
Smoke-free property
See all facilities

Review Highlights

Pros:
Friendly, attentive staff / prompt maintenance
Convenient location
Accessible bathtub / good for disabled guests
Some spacious rooms and comfortable beds
Good value for price (frequently noted)
Cons:
Serious cleanliness problems (mold, musty smell, damp/dirty carpets, stains)
Pest issues reported (cockroaches)
No hot water / water pressure problems
Broken/inoperative room items (TV, remote, fridge) and wear-and-tear
Limited/basic breakfast and insufficient seating
Pool closed
Keycard/lock issues and check-in problems (including late check-in refusal)
Lack of towels / inconsistent room supplies

Categories

Cleanliness
4
Repeated complaints about rooms being unclean: moldy/musty smells, damp or dirty carpets, stained walls, hairs and dirty surfaces, reports of cockroaches and generally poor housekeeping.
Service
9.5
Multiple mentions of very friendly and attentive staff, prompt maintenance response (e.g., replaced fridge, helped find alternate rooms). One notable negative incident regarding late check-in/refusal, but overall staff responsiveness was a strong positive.
Location
9
Several reviews note the location as convenient and positively located; multiple Spanish comments also cite good location.
Room Quality
6
Mixed room condition: some rooms described as spacious and comfortable, but many reports of wear-and-tear (broken remotes, damaged chairs), uncomfortable mattresses, moldy smell, and occasional appliance failures (fridge, no hot water).
Amenities
7.5
Amenities are mixed: accessible bathtub and facilities praised, but pool reported closed, breakfast area lacking chairs, and limited in-room amenity reliability (fridge replacement, intermittent hot water).
Value for Money
8.5
Several guests state the hotel is good for the price and rooms are a fair value; a few guests felt it was not worth what they paid, but overall value skews positive.
Food and Beverage
8
Breakfast frequently described as basic or 'lame' with limited variety and seating, but generally acceptable as an included, simple offering.
Overall Experience
7.5
Mixed overall: strong service and convenient location balance significant cleanliness and room-quality issues for an overall mid-to-good stay experience, matching the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Recreational Amenities: Guests can unwind at the outdoor pool, or admire the view from the terrace. The hotel offers a complimentary shuttle to explore the area within 3 miles.

Delightful Dining Options: Enjoy a bite at the snack bar/deli, attend the complimentary reception, and savor a daily buffet breakfast.

Business & Events: With a 24-hour business center, conference space, and meeting facilities, this hotel caters to both business travelers and event planners.

Make yourself at home at Comfort Suites McAllen, a centrally located hotel with convenient access to nearby attractions such as La Plaza Mall and McAllen Medical Center. Book your stay now for a relaxing and enjoyable experience.

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MFE

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 109 reviews
Cleanliness: 4
Service: 9.5
Location: 9
Room Quality: 6
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 7.5
M
Melissa
2
Pros:

All dirty caps of beers , a lot of hairs on the restroom , always heard door bangs around and felt so scared never again

2025-08-22 • via Nuitee
Y
Yissell • family
6
Pros:

No water pressure in bathroom sink, and breakfast was lame

2025-08-14 • via Nuitee
B
Bertha Lisseth • family
10
Pros:

Really good

2025-07-23 • via Nuitee
V
Vanessa
10
Pros:

Over all good.

2025-07-20 • via Nuitee
M
Maribel
10
Pros:

nice place

2025-07-13 • via Nuitee
C
CRISTINA
10
Pros:

good

2025-07-08 • via Nuitee
D
Damian
10
Great Stay
Pros:

Great staff very friendly and attentive.

2025-06-29 • via Nuitee
T
Tomas • partner
6
Pros:

Mi habitacion no tenia puerta de roperia y la caja fuerte estaba cerrada

2025-06-17 • via Nuitee
J
Jose
10
Pros:

Todo excelente el desayuno muy bien sigan asi

2025-04-30 • via Nuitee
E
Eloy • partner
6
Pros:

The room needed a little bit more cleaning!

2025-03-30 • via Nuitee
B
Blanca • family
4
Pros:

No hot water to shower, mold in different areas of the rooms, smalls dame but the maintenance person was trying to accommodate us showing me different rooms to switch to and was able to inform the front desk to provide a room so we can shower with warm water and fixed the water issue quick/same day.

2025-01-31 • via Nuitee
J
Jorge L • family
8
Pros:

Good hotel fornthe price

2024-12-05 • via Nuitee
S
Sara
10
Pros:

Convenient location

2024-10-09 • via Nuitee
C
Carlos
10
Pros:

clean

2024-09-22 • via Nuitee
J
Jaksiri
6
Pros:

N/A

2024-08-13 • via Nuitee
V
Verified traveler
2
Pros:

Upon arrival we got a room that was not clean. Then are next room the keycard did not work several times thru out our stay. Room smelled mouldy. No hot water and when it was brought up we were told they had no control over the temperature. The water gave my whole family an itchiness after a cold shower.

2024-07-28 • via Nuitee
I
Ivann
8
buen hotel
Pros:

buen hotel, muy buena ubicacion, buen tamaño de la habitacion camas muy confortables, desayno bueno a secas puede mejorar pero bueno, el hotel si es un poco viejo pero la gente es amable y el servicio de limpieza esta bien

2024-07-25 • via Nuitee
K
Kathy
6
Pros:

The room smelled musty and the carpet was damp and dirty. My socks got dirty after a few minutes without shoes. The refrigerator did not work, but they did replace it as soon as I notified staff. The included breakfast was basic and did not offer much variety. All in all, it was as not worth the price I paid.

2024-07-19 • via Nuitee
J
Julio
10
Pros:

Great!

2024-06-29 • via Nuitee
R
ROLAND • family_with_children
8
Pros:

Pool area closed!

2024-06-25 • via Nuitee