Hotel Indigo Turin by IHG

Hotels
•
Hotel Indigo
8.7 (3113 reviews)
Via XX Settembre 70 , Turin , IT
+39 011 731665

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent, friendly and helpful staff
Central, convenient location
Well-decorated, modern rooms with good bedding
Pet-friendly
Many guests praised the breakfast (varied/complete)
Cons:
Parking difficulties (no on-site parking, distant garage, no EV charging)
Street noise / poor soundproofing
Inconsistent cleanliness in some areas (dirty carpet, occasional unspotless rooms)
Breakfast quality inconsistent (some found it poor for the hotel level)
Perceived high prices (bar/cocktails expensive)
Occasional bathroom issues (odours, ageing fittings)

Categories

Cleanliness
8
Mixed signals: several guests praised clean, well-kept rooms while others noted occasional issues (room not always spotless, dirty carpet on stairs, bathroom odours).
Service
10
Consistently praised across reviews: friendly, helpful and attentive staff (multiple mentions of standout reception staff and good handling of difficult guests).
Location
10
Very strong and repeatedly highlighted: central, convenient location ideal for sightseeing and walking to attractions.
Room Quality
8.6
Generally positive: modern, well-decorated rooms and good bedding quality, with occasional negatives (street-facing noise, some bathrooms with smells, firmer beds for some).
Amenities
7.5
Mixed to negative on specific amenities: pet-friendly and garage reachable, but notable parking problems (no on-site parking in some cases), no EV charging and accessibility of parking criticized.
Value for Money
7.5
Perceived as slightly weak by some guests: reports of high prices (bar/cocktails described as expensive) and a few comments calling prices a 'furto'.
Food and Beverage
8
Mixed breakfast feedback: several guests enjoyed a complete, varied breakfast while at least one detailed review found the breakfast quality disappointing for the hotel level.
Overall Experience
10
Overall very positive sentiment driven by excellent service and prime location; recurring comments indicate guests would recommend and rebook despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Luxurious Accommodation
Experience elegance and comfort at Hotel CHC Hotel Torino Castello. The spacious and soundproof rooms, adorned with chic modern décor, offer a peaceful retreat in the heart of the city.

Gourmet Breakfast
Indulge in a delightful breakfast experience with a varied buffet offering a selection of croissants, cold cuts, cheeses, and fresh fruits. Sip on hot coffee or enjoy a refreshing cold drink to start your day on a delicious note.

Prime Location
Conveniently situated in the exclusive restricted-traffic area near Piazza Castello and Via Roma, Hotel CHC Hotel Torino Castello provides easy access to the city's attractions and shopping destinations.

Book now to elevate your stay at Hotel CHC Hotel Torino Castello and create unforgettable memories in Turin.

Important information:

Please note that the property is located in a restricted-traffic area supervised by CCTV, with limited access to autovehicles. Guests traveling by car must contact the property in advance for further details on how to access the area.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that air conditioning is available from 01 April until 30 September only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TRN

Location

Guest Reviews

8.7
Based on 3113 reviews
Cleanliness: 8
Service: 10
Location: 10
Room Quality: 8.6
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 10
L
Leonie McIntyre • family_with_children • au
10
Pros:

Everything. Staff were absolutely 1st class. Will be recommending to friends and family.

Cons:

Needs better seating, needs to be more usable and comfortable.

2026-10-30 • via Nuitee
Éric • family_with_children • fr
7
Arnaque pour le parking.
Pros:

L emplacement . La chambre .

Cons:

Attention pas de recharge électrique pour la voiture .
On doit aller dans un parking à 600m qui n a pas marché.
Grosse galère.
Descriptif mensongé
Aucun parking dans l hôtel...!!!!!!!!! .

2026-10-29 • via Nuitee
A
Alba • family_with_children • it
5
Pros:

Posizione, camera molto carina e pulita

Cons:

Hanno sbagliato a portarci le valigie in camera, una delle nostre borse era finita in un’altra camera 😑

2026-10-28 • via Nuitee
B
Beatrice • family_with_children • it
8
Un hotel per un’occasione speciale
Pros:

Il personale è accogliente e gentile, ottima la colazione, posizione comodissima, le stanze sono ben arredate

Cons:

Il nostro bagno aveva cattivi odori, probabilmente una doccia poco utilizzata che quindi esala, il letto piuttosto duro

2026-10-27 • via Nuitee
A
Alessandro Mauro • couple • it
9
2026-10-26 • via Nuitee
M
Mario • family_with_children • ch
8
2026-10-25 • via Nuitee
S
Stefan • couple • fr
8
Un agréable hôtel très bien situé pour découvrir Turin
Pros:

L’accueil d’Eduardo et Lorenzo
L’emplacement
La qualité de la literie
La décoration de la chambre et de l’hôtel
Le geste commercial d’office sans rien demander, suite à un trouble dû à une cliente qui a hurlé pendant plus de 2h durant notre 2eme nuit.

Cons:

La salle d’eau vieillotte qui mériterait un rafraîchissement (405)
Le manque d’insonorisation de l’ensemble des chambres
Le petit déjeuner peu qualitatif pour ce type d’hôtel (jus d’orange et de fruits industriels, tout comme le pain) très décevant alors que c’était un point fort pour beaucoup de clients. Nous allons chaque mois dans des hôtels 4 étoiles et c’est de loin le pire petit déjeuner depuis plus de 5/6 ans. Dommage, tout comme l’accueil de l’hôtesse du petit déjeuner. Pas de sourire pour nous et pas de proposition de boisson le 2eme matin, contrairement aux autres clients.

2026-10-25 • via Nuitee
L
Letizia • solo_traveller • ch
8
2026-10-24 • via Nuitee
G
Gianmaria • couple • it
9
Pros:

Bell'hotel, posizione centrale e camere belle davvero.

Cons:

Trovo i prezzi un furto, anche nel bar 2 cocktail e 2 amari 40€!!!

2026-10-22 • via Nuitee
V
Varimezov • extended_group • bg
8
2026-10-21 • via Nuitee
A
Alexander • couple • at
8
Auftentalt war super, Turin ist eine sehr schöne Stadt. Personal freundlich u. hilfsbereit.
Pros:

Zimmer sehr gut, Bad war befriedigend, Frühstück sehr gut, Lager perfekt.

2026-10-20 • via Nuitee
P
Patrick • couple • ch
8
Pros:

Très bien.

Cons:

Les chambres sur la rue un peu bruyante

2026-10-20 • via Nuitee
K
Karin • family_with_children • ch
8
Super Hotel, wir würden es wieder buchen!
Pros:

Ein sehr hundefreundliches Hotel inmitten der Stadt. Parkgarage in 10 Minuten zu erreichen!

Cons:

Zimmer Richtung Straße etwas laut.

2026-10-19 • via Nuitee
L
Lisa • couple • ch
9
Magnifique hôtel est très bien situé avec un personnel au top
Pros:

Petit déjeuner complet et varié!! pour les goûts de tout le monde.

2026-10-19 • via Nuitee
H
Helen • couple • it
8
Pros:

Cordialita' dello staff e comodita'

Cons:

Aggiungerei un porta asciugamani in bagno

2026-10-19 • via Nuitee
A
Antonella • family_with_children • it
9
Pros:

Struttura molto bella, moderna e accogliente.

2026-10-18 • via Nuitee
Y
Yannick • family_with_children • ch
9
Pros:

Emplacement

Cons:

Parking

2026-10-17 • via Nuitee
F
federica • solo_traveller • it
10
2026-10-17 • via Nuitee
Y
Yu • family_with_children • ca
8
Pros:

location good

2026-10-15 • via Nuitee
X
Xavier • family_with_children • ch
8
Great stay. Perfect location for us.
Pros:

The location was perfect. It’s incredibly convenient because everything is just reachable by foot. Our room was ok, unfortunately it’s not always spotless. You hear everything so if you’re light sleeper, you have to ask for another room if your room is on the street side. The staff are all very friendly. They do really a good job. There were few difficult guests when we’re there. Old couple already at check-in but Edgardo (I hope I got the name right) handled it really well. Same thing with the staff at breakfast. For a very touristic place, I must say they are very friendly & do an excellent job. Kudos to the staff.

Cons:

We couldn’t find it in gps, we had a car. Edgardo said, we had to choose the “walking” one. So a tip for someone who’s coming by car. The parking is good for us, it’s not a problem at all. The carpet at the stairs are dirty, would be good if it will be taken care of, it doesn’t match the rest of the common area which is spotless.

2026-10-14 • via Nuitee