The Dolphin Hotel

Hotels
5.8 (979 reviews)
14-15 Albert Square 14-15 Albert Square , Great Yarmouth , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Pets allowed
Luggage storage
Express check-in/check-out
Non-smoking throughout
Physical distancing rules followed
Cashless payment available
Property cleaned by professional cleaning companies
CCTV outside property
24-hour security
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Review Highlights

Pros:
Friendly staff
Good price
Cons:
Cleanliness issues
Room quality problems

Categories

Cleanliness
3.19
Multiple reviews mention issues with mold, dampness, and an overall lack of cleanliness.
Service
8.66
Staff were often described as exceptional and very helpful.
Location
7.7
Positive remarks about the location being excellent and convenient.
Room Quality
4.15
Many rooms had various issues, including size complaints and equipment failures.
Amenities
5.18
Limited amenities such as no restaurant and inadequate toiletries.
Value for Money
7.14
Generally viewed as good value, but matched by the negative aspects of the stay.
Food and Beverage
5.69
Lack of food facilities mentioned, impacting overall satisfaction.
Overall Experience
4.66
Room for improvement based on various complaints noted in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:04

Property Description

Convenient Location
Situated in Great Yarmouth just 300 meters from the Pier Beach, The Dolphin Hotel offers a peaceful retreat with easy access to nearby attractions like BeWILDerwood and Norwich City Football Club.

Comfortable Accommodation
Guests can expect well-equipped rooms with modern amenities including a flat-screen TV, private bathroom, and cozy bedding. The hotel also provides free private parking and a lovely garden for relaxation.

Delicious Dining Options
Start your day with a satisfying buffet, continental, or Full English/Irish breakfast served daily at the hotel's restaurant. For other dining needs, there is also a bar available for guests to enjoy a relaxing drink.

Experience comfort and convenience at The Dolphin Hotel - book your stay now!

Important information:

Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

5.8
Based on 979 reviews
Cleanliness: 3.19
Service: 8.66
Location: 7.7
Room Quality: 4.15
Amenities: 5.18
Value for Money: 7.14
Food and Beverage: 5.69
Overall Experience: 4.66
Mr Hamilton • extended_group • gb
1
Pros:

Nothink to like

Cons:

the hotel was in bad repairs
I had blood on carpet windows didn't close holes in carpet tea stains on walls mould in bathroom and rust bed was bumpy dirty poo on towels
Went to move to another room but that had bird poo all over the beds/carpet cheast of draw in bath all over the towl rail
Really bad place to stay if was my 50 birthday and it ruined it 😪
Place needs to close stop advertising this place its doing your company no good having things to do with it

2026-03-21 • via Nuitee
L
Lee • solo_traveller • gb
8
Pros:

Great night sleep

2026-03-20 • via Nuitee
E
Elsie • solo_traveller • gb
5
Pros:

Nice stuff

Cons:

The mattress and the pillow

2026-03-20 • via Nuitee
L
Lee • solo_traveller • gb
8
Pros:

Great stay

2026-03-20 • via Nuitee
S
Sveikauskiene • family_with_children • gb
3
Pros:

Bed was comfortable

Cons:

Kettle was leaking. Window you couldn't close properly you could feel the wind in the room it was cold. Radiators didn't work properly.

2026-03-19 • via Nuitee
I
Iveson • couple • gb
8
Pros:

Everything

Cons:

Nothing

2026-03-17 • via Nuitee
S
Sheridan • couple • gb
1
2026-03-17 • via Nuitee
H
Hemming • couple • gb
2
Pros:

I liked the lockable doors

Cons:

My hairdryer didn't work, the bathroom had stains, the pillows were uncomfortable and several plug sockets didn't work

2026-03-16 • via Nuitee
C
charles • couple • gb
10
Pros:

Staff helpful room was very clean and I would go again

Cons:

No dislikes

2026-03-16 • via Nuitee
S
Shelley • family_with_children • gb
1
Hotel from hell!!! Do not stay here..
Pros:

Me and my son arrived at 4pm saturday afternoon and we smelt weed down the corridor, we was kept awake until midnight as they had a party in the hall and the music was so loud it vibrated the room, we smelt weed come through the bottom of our room door, which gave me and my son a headache, the duvets were very thin, the bathroom was disgusting, grime around the sink and bath taps, the bath taps didn't have water come through them so it was only the shower that worked but the water was cold, there was damp and mold in the window sills and in the hotel room, they clearly have kept the photos on the Facebook page that was used when the hotel was called the comfort hotel to make it more appealing to people who stay there but it's nothing like the pictures, it's a run down hotel and clearly not managed or kept cleaned by the new owners so I wouldn't waste your money, we was booked to stay from Saturday through til monday morning but we checked out Saturday evening as we was both disgusted with the state of the hotel and also the noise and smell of weed, So I would not recommend this hotel to stay at,

Cons:

The whole experience of the hotel, I felt like we was staying in a hostel

2026-03-16 • via Nuitee
R
Rachael • couple • gb
1
Absolutely do not stay here
Pros:

Close to the sea front
There was a hair dryer

Cons:

The entire place was not clean.
It looked as though poo was smeared on the bath panel.
The shower did not work
We asked on several occasions for it to be fixed, got told someone would but they never did.
It is obviously being used as temporary accommodation.
The doors to the room did not feel secure.
We found other accommodation for the rest of our stay.
I have had better experiences on campsites

2026-03-15 • via Nuitee
S
Shannon • solo_traveller • gb
10
2026-03-11 • via Nuitee
M
Matthias • solo_traveller • gb
10
2026-03-10 • via Nuitee
A
Amy • extended_group • gb
10
Pros:

Brilliant friendly staff, nice big room and bathroom

Cons:

Few cleaning issues, stains on floor and cobwebs

2026-03-09 • via Nuitee
J
John • couple • gb
5
Pros:

Location was good
Great having the lower ground

2026-03-09 • via Nuitee
R
Rd • solo_traveller • gb
1
Didn’t stay went some were else lost my money didn’t feel safe was awful. 27 years of working away this place was the pi
Pros:

Sh!t hole

Cons:

Filthy

2026-03-06 • via Nuitee
W
whitelock • couple • gb
10
2026-03-06 • via Nuitee
W
Westerman • couple • gb
7
Cons:

We stayed in room 209 it wasnt very clean ie bedding was marked carpet needed a hoover hairs every where i found someones tabets in the draws no coffee tray kettle didnt swich off no towels bathroom door hanging off would not stay there again i give it 1 out of 10

2026-03-06 • via Nuitee
S
Sallyann • couple • gb
9
Not my shorts
Pros:

Lovely big bed and bath

Cons:

Found a pare of shorts at the side of bed so not paying attention to details of cleaning

2026-03-06 • via Nuitee
A
auto • family_with_children • ro
4
Pros:

Nu există mic de jun la locație

Cons:

Mobilier foarte vechi pina si fereastra camerei era din ani 80 , din lemn si pline de vopsea de sus pina jos in 10 nopți cât am stat cazat abia am reușit la cererea mea accentuata sa mi se facă curat (o singura data sa băgat aspiratorul si sa schimbat lenjeria) prosoape deși eram cazate 2 persoane îmi aduceam 1 prosop care îl schimba când reușeam sa găsesc pe cineva in recepție, receptionerul venea numai sunat la telefon având un număr de telefon lipit pe geam
Pe holurile hotelului miroasea numai a iarba (Marijuana) dar in camera nu aveam un deodorant de camera cumpărat si da față de alte hoteluri noaptea era liniște te puteai odihni
Ca si preț este ok nu este un preț exagerat.

2026-03-03 • via Nuitee