The Dolphin Hotel

Hotels
5.8 (1255 reviews)
14-15 Albert Square 14-15 Albert Square , Great Yarmouth , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good price
Cons:
Cleanliness issues
Room quality problems

Categories

Cleanliness
3.19
Multiple reviews mention issues with mold, dampness, and an overall lack of cleanliness.
Service
8.66
Staff were often described as exceptional and very helpful.
Location
7.7
Positive remarks about the location being excellent and convenient.
Room Quality
4.15
Many rooms had various issues, including size complaints and equipment failures.
Amenities
5.18
Limited amenities such as no restaurant and inadequate toiletries.
Value for Money
7.14
Generally viewed as good value, but matched by the negative aspects of the stay.
Food and Beverage
5.69
Lack of food facilities mentioned, impacting overall satisfaction.
Overall Experience
4.66
Room for improvement based on various complaints noted in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:04

Property Description

Convenient Location
Situated in Great Yarmouth just 300 meters from the Pier Beach, The Dolphin Hotel offers a peaceful retreat with easy access to nearby attractions like BeWILDerwood and Norwich City Football Club.

Comfortable Accommodation
Guests can expect well-equipped rooms with modern amenities including a flat-screen TV, private bathroom, and cozy bedding. The hotel also provides free private parking and a lovely garden for relaxation.

Delicious Dining Options
Start your day with a satisfying buffet, continental, or Full English/Irish breakfast served daily at the hotel's restaurant. For other dining needs, there is also a bar available for guests to enjoy a relaxing drink.

Experience comfort and convenience at The Dolphin Hotel - book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

5.8
Based on 1255 reviews
Cleanliness: 3.19
Service: 8.66
Location: 7.7
Room Quality: 4.15
Amenities: 5.18
Value for Money: 7.14
Food and Beverage: 5.69
Overall Experience: 4.66
D
Dawn • extended_group • gb
1
Poor
Pros:

They changed us last minute to the Carlton got there no lift
Clean but was moved 3 times as first night can’t close window so they had to take out second 1 gave us single room next room ok

Cons:

Very run down floor boards very sciky

2026-07-25 • via Nuitee
M
Morais • couple • br
10
2026-07-25 • via Nuitee
G
Graham • solo_traveller • gb
10
2026-07-25 • via Nuitee
D
Dennis • extended_group • gb
1
Dirty Hotel, wont stay there again.
Pros:

Very Poor, would never stay there again

Cons:

Hotel was dirty, carpet were old and dirty even in the bedrooms.

2026-07-25 • via Nuitee
G
Graham • solo_traveller • gb
10
2026-07-25 • via Nuitee
J
John • couple • gb
1
Hotel closed but advertising rooms available
Pros:

Dispute speaking to the Hotel they informed me the day before that due to an emergency the room I had booked was no longer available. Whilst accepting events can happen it appears this hotel has not been available for sometime so why are they allowed to keep advertising it ? In fact although on inspection the Hotel was closed with a sign on the door the Rooms were still advertised on booking.com as being available! Surely that should not be allowed!
What are the company who own these Hotels up to and why does Booking.com allow it?
I understand from booking.com that if you have booked a room on their site which is no longer available you can demand a room elsewhere at the same quality or better and not pay any extra.!
If this happens to anyone I suggest they contact Booking.com and take advantage of that offer it might then discourage rooms being advertised that are not available.

Cons:

It was closed

2026-07-23 • via Nuitee
K
Keith • couple • gb
8
Excellent comfort to end the day
Pros:

No breakfast included

Cons:

The noise made by other people going on into the night.

2026-07-22 • via Nuitee
A
Ahsan • solo_traveller • gb
10
2026-07-18 • via Nuitee
J
Jamie • family_with_children • gb
10
2026-07-18 • via Nuitee
S
Shirley • solo_traveller • gb
1
Pros:

It closed it when got there phone up said room was damaged. We pay another hostel two nights
.it cost £147.refund £78 not full amount won't fully refund. It discuss ing what theydid.

Cons:

Closed hotel for long time

2026-07-16 • via Nuitee
C
Christian • solo_traveller • gb
10
2026-07-14 • via Nuitee
S
Samantha • family_with_children • gb
1
Meant to be a 50th weekend away they ruined whole birthday plan!
Cons:

Still waiting for refund as they couldn’t accommodate my disability with the hotel they provided as they couldn’t accommodate us at the dolphin. Will be onto booking.com regarding this. Dolphin hotel has no one available to email or online poor customer service

2026-07-13 • via Nuitee
A
Aaron • solo_traveller • gb
1
2026-07-12 • via Nuitee
V
Valerie • couple • gb
6
Not brilliant
Pros:

We didn’t stay at the dolphin was a problem with rooms got sent to sister hotel the Carlton . I have walking problems but put on second floor and the lift was broken

Cons:

That I have walking problems and was put on second floor ask to be moved told no rooms available.and lift broken as been like that for about 2months .and charge £10 for a slice of toast and coffee

2026-07-12 • via Nuitee
E
Emily • family_with_children • gb
1
Terrible
Pros:

The location

Cons:

Everything else. I raised a dispute with booking.com and over 72 hours later heard nothing

2026-07-11 • via Nuitee
K
Katrina • family_with_children • gb
1
DO NOT BOOK
Pros:

Nothing

Cons:

You don’t even stay here

2026-07-11 • via Nuitee
R
Rowley • solo_traveller • gb
5
2026-07-09 • via Nuitee
A
atkin • solo_traveller • gb
1
Cons:

Was cancelled

2026-07-06 • via Nuitee
P
pjb5554 • solo_traveller • gb
8
2026-07-05 • via Nuitee
Эсиркеев • solo_traveller • gb
1
2026-07-04 • via Nuitee