ibis Melbourne Hotel and Apartments

Hotels
•
ibis
7.8 (4303 reviews)
15 - 21 Therry Street , Melbourne , au

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Outdated rooms

Categories

Cleanliness
7.01
Multiple complaints about poor cleanliness in rooms and shared areas.
Service
8.98
Staff were friendly and helpful, though there were instances of rudeness from some reception staff.
Location
9.52
Great location near public transport and attractions in Melbourne.
Room Quality
6.97
Rooms described as outdated and not well-maintained, with several issues mentioned.
Amenities
6.5
Amenities found lacking; basic items were noted, and kitchen was poorly equipped.
Value for Money
7.96
Guests felt charged highly considering the quality of service and maintenance.
Food and Beverage
7.51
Breakfast options were limited and repetitive; coffee was below average.
Overall Experience
7.98
Generally a decent stay with several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:15

Property Description

Convenient Location in Melbourne’s CBD
Located in the heart of Melbourne’s CBD, ibis Melbourne Hotel and Apartments offers modern accommodation just minutes away from popular attractions like Queen Victoria Market and Lygon Street restaurant precinct.

Restaurant and Bar On-Site
Enjoy delicious meals and drinks at the hotel's restaurant and bar. Start your day with a hearty breakfast at ibis Kitchen Restaurant before exploring the vibrant city of Melbourne.

Complimentary Wi-Fi and Well-Equipped Rooms
Stay connected with complimentary Wi-Fi access throughout the hotel. Relax in air-conditioned rooms featuring work desks, tea/coffee facilities, and some with kitchenettes. The 24-hour reception and tour desk are also available to assist with any needs during your stay.

Book your stay at ibis Melbourne Hotel and Apartments now for a memorable experience in Melbourne!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note guests under the age of 18 can only check in with a parent or official guardian. Failure to comply with this will result in the property unable to accommodate the reservation. Please note that car parking is limited and subject to availability. If parking is not available at ibis Melbourne Hotel and Apartments, private parking is available next to the hotel. You must show a valid photo ID and credit card upon check in. This credit card and photo ID must be in the same name as the guest's name on the booking confirmation.

Please note that car parking is limited and subject to availability, please park the car outside of the hotel at check in and register for parking at reception. Note that there are no elevators from the car park to reception, so guest are encouraged to unload their luggage outside of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 35 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 4303 reviews
Cleanliness: 7.01
Service: 8.98
Location: 9.52
Room Quality: 6.97
Amenities: 6.5
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 7.98
F
Forbes • solo_traveller • au
8
2026-07-04 • via Nuitee
M
Murphy • extended_group • au
7
2026-07-04 • via Nuitee
S
Sarah • solo_traveller • au
8
2026-07-04 • via Nuitee
M
Michelle • solo_traveller • au
8
Pros:

Really central location in the city, tram is close by, as is the Queen Victoria Markets.
Room was clean, and the staff were very friendly

Cons:

My son slept on the sofa bed in the lounge, and said the mattress wasn't great

2026-07-03 • via Nuitee
J
John • family_with_children • au
10
2026-07-03 • via Nuitee
S
Singh • solo_traveller • au
6
2026-07-03 • via Nuitee
K
Kelly • solo_traveller • au
10
Affordable family friendly hotel with great location!
Pros:

My children and i stayed in a 1 bedroom apartment at Ibis Hotel & Apartments from Wed 1st July to Fri 3rd July. It's nothing fancy and flash but that's not why we booked with Ibis. I was looking for cheap and nice and close to the places i had prebooked for family friendly fun around the city.

Our room was comfortable for us. We were basically there to shit shower and sleep lol so no need for views or anything. It was surprisingly quiet, heard a couple of room doors close here and there but that was about it! Never bothered us! Uber pick ups and drop offs right out the front of the building or across the road. A supermarket a short walk around the same block the hotel is on (Aldi)Trams a couple minutes walk away! Vic markets 5 minutes walk away at the end of Therry Street! Heaps of restaurants in walking distance! But can also uber eat in food as well which we did when we couldnt decide which restaurant to go cause my kids are fussy!🤦🏽‍♀️

We loved everything! Affordable! The location! The polite, happy and helpful staff! Our room which was spacious for 3 of us. The full size fridge we made use of considering its just a kitchenette (doesn't have any cooking facilities but all goods i wasn't there to cook😂) there is a microwave, jug and toaster though.
The yummy buffet breakfast included free in our booking and the restaurant space we ate in was so lovely. The check out time! The luggage storage service! Everything suited our needs perfectly!

Huge thank you to Isaak at the desk! You were so helpful and friendly and even better knowing you're from NZ🥰
Laurie/Lorry (sorry if I misspelt your name😬) who we bumped into a few times in the hallway and elevators😆 you both were so easy to talk and laugh with even though our encounters were brief moments lmao
Sarah who was helping in the kitchen who I thanked for a yummy breakfast on Thursday morning. Thank you to the chef as well😊

I'd definately stay there again!

Cons:

The shower pressure wasn't what we're used to but we still got washed and clean🙂

2026-07-03 • via Nuitee
K
Kelly • couple • au
4
Pros:

Location

Cons:

No bins liners in X3 bins no tea towel to dry dishes no spare pillows or blanket for the bed . Windows facing concrete buildings. Body hair found in bathtub before having a shower . No toilet brush no hand towel

2026-07-02 • via Nuitee
B
Bates • couple • au
7
Accomodation was good for the night & location was great. Staff very friendly
Pros:

Location

2026-07-02 • via Nuitee
B
Bronwyn • family_with_children • au
10
Staff where so lovely room nice and clean great value for money
Pros:

Lobby was lovely room was nice

Cons:

Carpet looking a bit tired and beds where hard

2026-07-02 • via Nuitee
E
Ella • solo_traveller • au
7
Great stay here
Pros:

Amazing location, can walk anywhere in the city and right next to Victoria market and Melbourne central. Spacious room and bathroom. No noise complaints from me, very quiet when I stayed. Bed comfortable and staff friendly

Cons:

Probably some power outlets by the bed and some usb outlets. Slightly thicker Douvet for winter. Wi-Fi dint work for me. No major complaints though

2026-07-01 • via Nuitee
D
Daniel • family_with_children • au
8
Overall, a comfortable stay and good value for money.
Pros:

The hotel’s location was excellent and made it easy to get around. The staff were all friendly and welcoming, and we really appreciated their flexibility with check-in, allowing us to access our room well before the official check-in time. This made a big difference to our stay, especially as we were travelling with young children.

Cons:

The only minor drawbacks were things that are largely outside the hotel’s control. There isn’t lift access from the underground car park, which made carrying our luggage a little inconvenient, although this was mainly because we were travelling with a lot of bags. The exit from the underground car park is also quite tight and required a bit of back-and-forth manoeuvring to get around the corner. The parking spaces themselves were fine. It was just the exit that was a little challenging.

2026-07-01 • via Nuitee
J
Johnny • extended_group • id
6
2026-06-30 • via Nuitee
G
Graeme • solo_traveller • au
4
Shower was a bummer, thankfully staff allowed use of shower in another room.
Cons:

Shower - no hot water. Plant noise.

2026-06-30 • via Nuitee
R
Rachelle • solo_traveller • au
3
Pros:

Location close to trams, and Victoria market

Cons:

No hot water, barely warm even after 10mins running.
Heater set to 27, and hard to adjust, kept resetting itself!
Ordered a queen bed room, recieved twin double bed room.
Parking $40 pernight nit disclosed before booking

2026-06-29 • via Nuitee
M
Mark • solo_traveller • au
9
Pros:

Convenient and easy.

Cons:

Shower was terrible
Was lukewarm late at night
Room was also too cold. I couldn't adjust the heating.

2026-06-29 • via Nuitee
M
Melissa • solo_traveller • au
9
Wonderful stay
Pros:

Location was good, bed was comfy

Cons:

N/A

2026-06-28 • via Nuitee
Y
Yong • couple • au
3
2026-06-28 • via Nuitee
J
Jasper • solo_traveller • au
6
Cons:

1) The breakfast menu was very limited. Stayed at the hotel for 10 days. Everyday it had the same menu !
2) The water pressure in the shower was very low. On compliant, they said they cant do much about it its the standard.

2026-06-28 • via Nuitee
R
Rhaedel • solo_traveller • au
10
2026-06-26 • via Nuitee