ibis Melbourne Hotel and Apartments

Hotels
•
ibis
7.8 (4056 reviews)
15 - 21 Therry Street , Melbourne , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Outdated rooms

Categories

Cleanliness
7.01
Multiple complaints about poor cleanliness in rooms and shared areas.
Service
8.98
Staff were friendly and helpful, though there were instances of rudeness from some reception staff.
Location
9.52
Great location near public transport and attractions in Melbourne.
Room Quality
6.97
Rooms described as outdated and not well-maintained, with several issues mentioned.
Amenities
6.5
Amenities found lacking; basic items were noted, and kitchen was poorly equipped.
Value for Money
7.96
Guests felt charged highly considering the quality of service and maintenance.
Food and Beverage
7.51
Breakfast options were limited and repetitive; coffee was below average.
Overall Experience
7.98
Generally a decent stay with several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:15

Property Description

Convenient Location in Melbourne’s CBD
Located in the heart of Melbourne’s CBD, ibis Melbourne Hotel and Apartments offers modern accommodation just minutes away from popular attractions like Queen Victoria Market and Lygon Street restaurant precinct.

Restaurant and Bar On-Site
Enjoy delicious meals and drinks at the hotel's restaurant and bar. Start your day with a hearty breakfast at ibis Kitchen Restaurant before exploring the vibrant city of Melbourne.

Complimentary Wi-Fi and Well-Equipped Rooms
Stay connected with complimentary Wi-Fi access throughout the hotel. Relax in air-conditioned rooms featuring work desks, tea/coffee facilities, and some with kitchenettes. The 24-hour reception and tour desk are also available to assist with any needs during your stay.

Book your stay at ibis Melbourne Hotel and Apartments now for a memorable experience in Melbourne!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note guests under the age of 18 can only check in with a parent or official guardian. Failure to comply with this will result in the property unable to accommodate the reservation. Please note that car parking is limited and subject to availability. If parking is not available at ibis Melbourne Hotel and Apartments, private parking is available next to the hotel. You must show a valid photo ID and credit card upon check in. This credit card and photo ID must be in the same name as the guest's name on the booking confirmation.

Please note that car parking is limited and subject to availability, please park the car outside of the hotel at check in and register for parking at reception. Note that there are no elevators from the car park to reception, so guest are encouraged to unload their luggage outside of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 35 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 4056 reviews
Cleanliness: 7.01
Service: 8.98
Location: 9.52
Room Quality: 6.97
Amenities: 6.5
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 7.98
O
Oliver • family_with_children • au
5
Cons:

Uncomfortable beds

2026-03-07 • via Nuitee
T
Thi Kieu Trang • family_with_children • vn
9
2026-03-06 • via Nuitee
M
mashru • solo_traveller • au
8
2026-03-05 • via Nuitee
J
Jean • extended_group • au
8
Really good location, helpful and pleasant staff.
Pros:

Very nice staff, good location. Price good.
Happy to get a room at short notice after flight diversion very late at night.

Cons:

No walk in showers which is a problem for 80 yr olds but rubber mats provided.

2026-03-03 • via Nuitee
A
April Theressa • extended_group • au
8
2026-03-03 • via Nuitee
A
Andrew • family_with_children • au
10
2026-03-01 • via Nuitee
D
Darlene • family_with_children • au
8
Ideal location
Pros:

Closeness to Victoria market

Cons:

The bedroom door blocked most if the bathroom entry.

2026-03-01 • via Nuitee
N
Narelle • extended_group • au
6
Was booked under a disability support service. Carer was questioned at check in as it want in her name. Emai was provide
Pros:

It was clean.

Cons:

Late check in

2026-03-01 • via Nuitee
J
Jess • extended_group • au
10
Amazing stay, will definitely be visiting to stay again
Pros:

Everything was clean, beds were always being made, staff were very friendly

Cons:

Mainly the location, just in a tricky spot but not too bad

2026-02-28 • via Nuitee
P
Peter • family_with_children • de
7
2026-02-28 • via Nuitee
T
Tracey • family_with_children • au
8
Great value, very clean.
Pros:

Great location, east to get to. Very welcoming front foyer. Room was incredibly clean and tidy. Great price.

Cons:

No wine glasses in room but staff happily gave me sime at reception.

2026-02-28 • via Nuitee
P
Pak kian • solo_traveller • au
10
2026-02-28 • via Nuitee
J
Jesse • family_with_children • au
3
Pros:

Couldn't check in until late. And than went to check in and had to wait even longer again

Cons:

Didn't know before hand about not being able to check in

2026-02-27 • via Nuitee
J
Jason • family_with_children • au
7
Basic accommodation that did the job for a family
Pros:

Location and value for a 2-bedroom apartment

2026-02-27 • via Nuitee
V
Valerie • solo_traveller • au
9
Pros:

The space in the rooms

Cons:

It was all good

2026-02-27 • via Nuitee
J
Jess • family_with_children • au
10
2026-02-25 • via Nuitee
L
Laurens • family_with_children • nl
2
Pros:

Ruimte was kmr

Cons:

Alle stopcontacten op onmogelijke plekken, en in de ontbijtruimte liep een muis rond. Om deze reden heb ik ook het bedrag voor het parkeren terug gevraagd. Want op dag 1 hebben we dit aangegeven en op dag 2 was deze er nog. Zeer slecht en onsmakelijk!

2026-02-25 • via Nuitee
R
Ramon Dela Rosa • family_with_children • au
5
2026-02-23 • via Nuitee
M
Mellissa • family_with_children • au
7
Rude manager
Pros:

Location was fantastic

Cons:

The manager was rude upon check in. She upgraded our room and didn't tell us, however the upgrade didn't suit our sleeping requirements. Staff insisted on making up the couch for the second bed instead of moving us into the 2 bed room we had booked.

2026-02-22 • via Nuitee
J
jason • family_with_children • au
9
Great location for a great room
Pros:

Great central location, great value and modern

Cons:

Nothing bad to report

2026-02-22 • via Nuitee