ibis Melbourne Hotel and Apartments

Hotels
•
ibis
7.8 (4124 reviews)
15 - 21 Therry Street , Melbourne , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Outdated rooms

Categories

Cleanliness
7.01
Multiple complaints about poor cleanliness in rooms and shared areas.
Service
8.98
Staff were friendly and helpful, though there were instances of rudeness from some reception staff.
Location
9.52
Great location near public transport and attractions in Melbourne.
Room Quality
6.97
Rooms described as outdated and not well-maintained, with several issues mentioned.
Amenities
6.5
Amenities found lacking; basic items were noted, and kitchen was poorly equipped.
Value for Money
7.96
Guests felt charged highly considering the quality of service and maintenance.
Food and Beverage
7.51
Breakfast options were limited and repetitive; coffee was below average.
Overall Experience
7.98
Generally a decent stay with several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:15

Property Description

Convenient Location in Melbourne’s CBD
Located in the heart of Melbourne’s CBD, ibis Melbourne Hotel and Apartments offers modern accommodation just minutes away from popular attractions like Queen Victoria Market and Lygon Street restaurant precinct.

Restaurant and Bar On-Site
Enjoy delicious meals and drinks at the hotel's restaurant and bar. Start your day with a hearty breakfast at ibis Kitchen Restaurant before exploring the vibrant city of Melbourne.

Complimentary Wi-Fi and Well-Equipped Rooms
Stay connected with complimentary Wi-Fi access throughout the hotel. Relax in air-conditioned rooms featuring work desks, tea/coffee facilities, and some with kitchenettes. The 24-hour reception and tour desk are also available to assist with any needs during your stay.

Book your stay at ibis Melbourne Hotel and Apartments now for a memorable experience in Melbourne!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note guests under the age of 18 can only check in with a parent or official guardian. Failure to comply with this will result in the property unable to accommodate the reservation. Please note that car parking is limited and subject to availability. If parking is not available at ibis Melbourne Hotel and Apartments, private parking is available next to the hotel. You must show a valid photo ID and credit card upon check in. This credit card and photo ID must be in the same name as the guest's name on the booking confirmation.

Please note that car parking is limited and subject to availability, please park the car outside of the hotel at check in and register for parking at reception. Note that there are no elevators from the car park to reception, so guest are encouraged to unload their luggage outside of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 35 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 4124 reviews
Cleanliness: 7.01
Service: 8.98
Location: 9.52
Room Quality: 6.97
Amenities: 6.5
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 7.98
K
Kevin • couple • au
3
Average
Pros:

Location… that’s about it

Cons:

Remand Centre accomodation experience. Lights hanging off walls, not even one lounge chair. Was charged an additional $40 for car parking… very misleading. Price gouging

2026-04-18 • via Nuitee
W
Wanlin • couple • au
9
2026-04-18 • via Nuitee
A
Amruta • solo_traveller • in
8
Pros:

Location

2026-04-18 • via Nuitee
B
Benjamas • couple • au
10
2026-04-17 • via Nuitee
K
Karen • extended_group • au
8
2026-04-17 • via Nuitee
C
chris • couple • au
10
Brilliant
Pros:

Cheap and clean

Cons:

All good

2026-04-16 • via Nuitee
D
Dianne • family_with_children • au
8
Pros:

The location was good but value for money was even better.

Cons:

The carpark was very tight, but I realise that can’t be helped.

2026-04-16 • via Nuitee
A
Alli • solo_traveller • au
10
2026-04-15 • via Nuitee
K
Kristina • family_with_children • au
9
Pros:

Location

2026-04-14 • via Nuitee
G
Gretche • family_with_children • au
10
2026-04-14 • via Nuitee
D
Dan and co • solo_traveller • au
1
Pros:

.

Cons:

Their refusal to alter the booking without outrageous fees

2026-04-14 • via Nuitee
• solo_traveller • au
7
2026-04-13 • via Nuitee
P
Pamela • family_with_children • au
8
Disappointed that there was no bedding for the children
Pros:

Booked to appartments with a sofa bed for 2 child did not supply with bedding for them. We went down to reception at 4 pm and asked they said they would organise it for us at 630 when they still hadn’t brought anything up we went back down They then went on to say house keeping had gone home and they would organise it in the morning. We said we needed to put kids to bed tonight. They then gave us 2 woollen blankets no sheets and 2 pillows. Was very disappointed that they felt children didn’t matter

Cons:

Location was very good

2026-04-13 • via Nuitee
• couple • au
9
2026-04-13 • via Nuitee
T
Tagaloa • solo_traveller • nz
7
2026-04-13 • via Nuitee
N
Nabil • family_with_children • au
8
2026-04-12 • via Nuitee
N
Nigel • extended_group • au
6
It was ok but would look for somewhere else next visit to Melb
Pros:

Location

Cons:

Sometimes car park was full even though we had paid for parking.
Beds were too small need good sized queen beds. No bin in the room. No clock in the room. Fridge was crazy noisy, sounded like it was about to explode.

2026-04-12 • via Nuitee
R
Rosemary • extended_group • au
8
It served our purpose to be close to where we had planned excursions.
Pros:

The position - we chose the hotel because it was close to where we had plans to visit certain things.
A supermarket was close by. Restaurants were close by too.

Cons:

The air conditioner in my room was not working properly. It read as 28 degrees but was cold. I reported it to Reception when I left.

It was difficult to fill the electric jug under the tap in the wash basin.

2026-04-12 • via Nuitee
• family_with_children • au
7
2026-04-12 • via Nuitee
T
Tori-lee • family_with_children • au
7
2026-04-12 • via Nuitee