ibis Melbourne Hotel and Apartments

Aparthotels
•
ibis
7.8 (4399 reviews)
15 - 21 Therry Street , Melbourne , au
+61 3 9666 0000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Outdated rooms

Categories

Cleanliness
7.01
Multiple complaints about poor cleanliness in rooms and shared areas.
Service
8.98
Staff were friendly and helpful, though there were instances of rudeness from some reception staff.
Location
9.52
Great location near public transport and attractions in Melbourne.
Room Quality
6.97
Rooms described as outdated and not well-maintained, with several issues mentioned.
Amenities
6.5
Amenities found lacking; basic items were noted, and kitchen was poorly equipped.
Value for Money
7.96
Guests felt charged highly considering the quality of service and maintenance.
Food and Beverage
7.51
Breakfast options were limited and repetitive; coffee was below average.
Overall Experience
7.98
Generally a decent stay with several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:15

Property Description

Convenient Location in Melbourne’s CBD
Located in the heart of Melbourne’s CBD, ibis Melbourne Hotel and Apartments offers modern accommodation just minutes away from popular attractions like Queen Victoria Market and Lygon Street restaurant precinct.

Restaurant and Bar On-Site
Enjoy delicious meals and drinks at the hotel's restaurant and bar. Start your day with a hearty breakfast at ibis Kitchen Restaurant before exploring the vibrant city of Melbourne.

Complimentary Wi-Fi and Well-Equipped Rooms
Stay connected with complimentary Wi-Fi access throughout the hotel. Relax in air-conditioned rooms featuring work desks, tea/coffee facilities, and some with kitchenettes. The 24-hour reception and tour desk are also available to assist with any needs during your stay.

Book your stay at ibis Melbourne Hotel and Apartments now for a memorable experience in Melbourne!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note guests under the age of 18 can only check in with a parent or official guardian. Failure to comply with this will result in the property unable to accommodate the reservation. Please note that car parking is limited and subject to availability. If parking is not available at ibis Melbourne Hotel and Apartments, private parking is available next to the hotel. You must show a valid photo ID and credit card upon check in. This credit card and photo ID must be in the same name as the guest's name on the booking confirmation.

Please note that car parking is limited and subject to availability, please park the car outside of the hotel at check in and register for parking at reception. Note that there are no elevators from the car park to reception, so guest are encouraged to unload their luggage outside of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

7.8
Based on 4399 reviews
Cleanliness: 7.01
Service: 8.98
Location: 9.52
Room Quality: 6.97
Amenities: 6.5
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 7.98
D
Deborah • solo_traveller • au
9
Very helpful staff not only on reception but also the staff cleaning the rooms, everyone very friendly and happy
Pros:

Convenient to everything in the city

Cons:

Nothing

2026-08-14 • via Nuitee
B
BRITTNEY • family_with_children • au
10
Perfect for us
Pros:

The motel perfect for what we needed, the beds were comfy, the block out blinds in the bedrooms were incredible! Location was excellent. everything was great

2026-08-13 • via Nuitee
M
Michael • couple • au
5
Disappointing
Pros:

Location

Cons:

Wasn’t clean, had no hot water, not enough pillows

2026-08-11 • via Nuitee
A
Andrew • couple • au
9
Pros:

Great location

Cons:

Water pressure in the shower is terrible

2026-08-10 • via Nuitee
S
Sally • solo_traveller • au
9
2026-08-10 • via Nuitee
J
Jane • solo_traveller • au
8
Pros:

Very convenient

Cons:

Exiting the underground carpark was difficult and very tight

2026-08-09 • via Nuitee
V
Victoria • solo_traveller • au
9
2026-08-09 • via Nuitee
K
Kylie • couple • au
10
2026-08-09 • via Nuitee
W
Wahyudin • solo_traveller • id
10
2026-08-08 • via Nuitee
A
Aimee • solo_traveller • au
10
2026-08-07 • via Nuitee
J
Jose • family_with_children • au
7
Overall a place to stay for what i needed
Pros:

Simple clean basic

Cons:

Shower took 5 minutes to heat up with little to no pressure, so didn't enjoy the shower

2026-08-05 • via Nuitee
V
Văn nhật long • solo_traveller • vn
10
2026-08-05 • via Nuitee
L
Lisa • family_with_children • au
7
Great and would stay again
Pros:

Great location and beds were comfy

Cons:

There were weird smells in hallway. Could have been paint or cleaning chemicals

2026-08-05 • via Nuitee
M
Mitchell • couple • au
3
Would not recommend
Pros:

It was cheap

Cons:

The beds were uncomfortable, the bathroom was disgusting with the roof not being cleaned possibly ever, the place smelt absolutely awful (especially the lobby on level 7), and the staff were knocking on our door two hours prior to check out time just to see if we wanted to check out earlier for them. Overall, quite an awful experience.

2026-08-04 • via Nuitee
M
Melissa • family_with_children • au
1
2026-08-04 • via Nuitee
S
Sarah • extended_group • au
7
2026-08-04 • via Nuitee
J
Jonathan • family_with_children • au
8
2026-08-03 • via Nuitee
F
Fidele • family_with_children • ca
10
Pros:

La propreté et le personnel très gentil

2026-08-03 • via Nuitee
M
Melanie • couple • ae
9
2026-08-03 • via Nuitee
E
Elizabeth Marcela • extended_group • au
8
Pros:

Excelente ubicacion

2026-08-02 • via Nuitee