ibis Sydney World Square

Hotels
•
ibis
7.5 (4093 reviews)
384 Pitt Street , Sydney , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Convenient setup
Cons:
Cleanliness issues
Noisy rooms
Small room sizes

Categories

Cleanliness
6.46
Several reviews highlighted cleanliness issues, including unpleasant smells and poor maintenance.
Service
8.43
The staff were described as friendly and helpful in multiple reviews.
Location
8.97
Most reviews praised the hotel for its excellent location in Sydney.
Room Quality
6.92
Rooms are described as small and lacking effective air conditioning.
Amenities
6.95
Amenities were generally acceptable but there were some complaints about missing features.
Value for Money
7.41
The pricing is considered fair for the location, although some felt the quality did not meet expectations.
Food and Beverage
7.46
Breakfast was mentioned positively; however, no major dining facilities were noted.
Overall Experience
7.43
Overall, a satisfactory experience with decent pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:17

Property Description

Convenient Location in Sydney CBD

Located in the heart of Sydney CBD, ibis Sydney World Square offers a prime location next to the World Square Centre. Just a short walk from Central Station and Hyde Park, this hotel provides easy access to key attractions such as the Queen Victoria Building for shopping enthusiasts.

Comfortable Rooms and Amenities

The air-conditioned rooms at ibis Sydney World Square feature modern amenities including free WiFi and flat-screen TVs. Guests can enjoy the convenience of a fitness centre, on-site restaurant, and bar. Each soundproofed room comes with en suite bathrooms, a small refrigerator, and tea/coffee making facilities.

Dining and Entertainment Options

Start your day with an extensive buffet breakfast at iBistro, set in a room adorned with Aboriginal art. Unwind with a drink at the iBar or opt for 24/7 room service. Additionally, the hotel's proximity to various bars and restaurants offers guests a range of dining choices.

Book your stay at ibis Sydney World Square for a memorable experience in the heart of Sydney CBD.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.

Please note that this property requires an AUD 50 credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

Please note that public parking is available at a nearby location for AUD 55 per day. It is limited to 1 entry and 1 exit only per day. If you are arriving by car, please contact Ibis Sydney World Square for more information, using the contact details found on the booking confirmation.

Please be advised that the elevators at the ibis Sydney World Square are undergoing refurbishment from May to October 2024.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our facilities.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs AUD 55 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 4093 reviews
Cleanliness: 6.46
Service: 8.43
Location: 8.97
Room Quality: 6.92
Amenities: 6.95
Value for Money: 7.41
Food and Beverage: 7.46
Overall Experience: 7.43
K
Khanh • solo_traveller • au
9
I appreciated the front desk staff & area to store my luggage
Pros:

It was conveniently located and central to where I needed to be

Cons:

It was difficult to meet Uber & Taxi as drop off area is not clear

2026-02-14 • via Nuitee
C
Carlsson • couple • se
8
2026-02-14 • via Nuitee
H
Holly • family_with_children • au
7
Pros:

Really lovely staff and an amazing location. I parked in Wold Square across the road and it was very convenient.

Cons:

The shower was awkward

2026-02-14 • via Nuitee
A
alan • family_with_children • gb
3
Pros:

Location. Staff, room

Cons:

Cutlery and plates filthy.

They need to fix their dish washer !

2026-02-13 • via Nuitee
N
Nick • couple • nz
7
2026-02-13 • via Nuitee
P
Pauline • couple • au
4
Elevator woke us up several times. Room the size of a shoe box for the price of a 2 bedroom apartment.
Pros:

Nil

Cons:

Over priced for what you get

2026-02-12 • via Nuitee
G
Glenn • family_with_children • au
9
2026-02-12 • via Nuitee
H
Huon • couple • au
10
I would stay there again.
Pros:

Friendliness of the staff. Cleanliness, location and the unexpected early check in.

Cons:

Shower was a bit tiny

2026-02-12 • via Nuitee
S
Sharon • family_with_children • au
10
2026-02-12 • via Nuitee
P
Petra • couple • au
8
Suits a tight budget if looking for something central, Comfortable and clean. Staff are very helpful and on hand if need
Pros:

Central location, clean and comfortable. Staff were friendly and very helpful.

Cons:

Air conditioner had a smell and discharged some muck when first switched on.

2026-02-11 • via Nuitee
T
TUNG • extended_group • au
9
Pros:

Reception, Housekeeping & Restaurant (Breakfast) staff were very pleasant & efficient.

Cons:

Not enough fresh fruit at breakfast.

2026-02-11 • via Nuitee
C
Christine • couple • au
7
Pros:

Location was good for getting public transport to the airport. Central station was just a 10 minute walk. We were also able to check in early which was great.

2026-02-11 • via Nuitee
L
Lesley • family_with_children • au
8
Pros:

The location was good. The breakfast was excellent, plenty of choice. Service from staff was friendly and any requests were promptly attended to.

Cons:

Air-conditioning could do with improvement.

2026-02-10 • via Nuitee
J
Janece • solo_traveller • au
6
Good
2026-02-09 • via Nuitee
S
Sally-ann • couple • au
3
Very comfortable beds however the aircon and shower didn’t work properly
Pros:

The Beds were comfortable and staff friendly

Cons:

The aircon didn’t work and the shower was terrible

2026-02-09 • via Nuitee
E
Emily • couple • au
8
2026-02-09 • via Nuitee
R
rachal • family_with_children • au
1
Pros:

breakfast was nice

Cons:

The accommodation was for my two adult daughters as they were staying up in Sydney for a concert it was too nights and the on the second night my oldest daughter was electric-cuted by one of the power sockets and the power went off as they were trying to get ready to go out she went and told staff downstairs no one really seemed to care it took three to four attempts to actually get somebody to pay attention maintenance was sent to the room to fix the power the girls could have finished getting ready the maintenance people broke my daughter's charger by moving the bed and snapping it and just left it on the bed my daughter's both had to go to the service desk to explain took two people to actually work at out one stuff member who had only been there for two days was the only one who was actually helpful staff the next day then said that they could give them their managers contact details nowhere in this did anyone ask was my daughter okay after being electrocuted I have written them an email to explain how disappointed I am and that they had a duty of care to check that my daughter was actually okay no discount was offered finally somebody managed to say that they would reimburse the money for the charger we will not be staying at this place again.

2026-02-09 • via Nuitee
R
RYUSEI • couple • jp
10
2026-02-08 • via Nuitee
X
XINHUA • family_with_children • cn
9
Pros:

前台很热情，位置很好

2026-02-08 • via Nuitee
L
Leanne • family_with_children • au
8
Great location
Pros:

Location was excellent close to public transport, shops, and places to eat.
Room was clean and staff friendly.

Cons:

Air conditioning blasted onto 1 bed making it hard to get a comfortable sleep

2026-02-08 • via Nuitee