The Hickstead Hotel

Hotels
•
Independent
8 (204 reviews)
Jobs Lane, Bolney, Hickstead, Haywards Heath, England, RH17 5NZ , Haywards Heath , GB
44-144-424 80 23

listing image 1
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Pets allowed

Facilities

Meeting rooms
Express check-out
Long-term parking
Free WiFi
24-hour front desk
Garden
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Cons:
Cleanliness issues
Overpriced food
Dated facilities

Categories

Cleanliness
7.33
Guests mentioned cobwebs in dining areas and issues with room servicing.
Service
9.3
Staff are consistently described as friendly, helpful, and welcoming.
Location
8.34
Good location noted; however, it is somewhat isolated.
Room Quality
8.29
Rooms were generally comfortable but some guests found them dated.
Amenities
8.32
The hotel offers adequate amenities, but some improvements are suggested.
Value for Money
7.78
Breakfast and other services perceived as overpriced by some guests.
Food and Beverage
6.33
Breakfast quality was reported as poor with several complaints.
Overall Experience
8.3
Overall positive experience with friendliness of staff being a highlight.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:54

Property Description

Discover your perfect getaway at The Hickstead Hotel, a charming Edwardian retreat nestled in the heart of Haywards Heath.

Relaxation and Comfort: Experience unparalleled comfort in our 52 well-appointed guestrooms, complete with flat-screen televisions and complimentary wireless internet. Enjoy the convenience of private bathrooms stocked with complimentary toiletries, ensuring a restful stay.

Gourmet Dining: Savor exquisite dining at our Oak Tree Bistro, or indulge in room service during limited hours. Don't miss our complimentary daily reception, where you can socialize over a drink at the bar/lounge.

Event Planning Made Easy: With 700 square feet of flexible meeting space and expert concierge services, we cater to all your event needs – from weddings to corporate functions. Plus, enjoy the ease of free self-parking during your stay.

Book your escape today and experience the magic of The Hickstead Hotel!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Only dogs are allowed

See all policies

Location

Guest Reviews

8
Based on 204 reviews
Cleanliness: 7.33
Service: 9.3
Location: 8.34
Room Quality: 8.29
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 6.33
Overall Experience: 8.3
G
GEMMA • extended_group • gb
6
It was okay very average but too pricey!
Pros:

Just okay, ran out of butter!

Cons:

One member of staff was quite rude when I arrived.
He didn't understand what drink I wanted at the bar.
No baileys 🤷‍♀️

2026-07-18 • via Nuitee
T
Tim • solo_traveller • gb
9
2026-07-18 • via Nuitee
X
Xavier • family_with_children • be
8
Peaceful, charming hotel welcoming pets
Pros:

It's good that pets are welcome.
Breakfast buffet very satisfactory, with various offers upon request.
Very calm area.

Cons:

It's good that pets are welcome - but carpets are maybe not the best choice for the rooms where pets spend the night...

2026-07-18 • via Nuitee
K
Kieran • solo_traveller • gb
8
2026-07-17 • via Nuitee
A
Ahmed Zafar • couple • pk
7
2026-07-17 • via Nuitee
T
Terry • solo_traveller • gb
9
Pros:

All the staff were most helpful and worked hard too please.The room was clean beds were comfortable.

Cons:

I thought the staff were undertaking too many jobs at the same time although they did everything they could to please everyone.Well done.

2026-07-16 • via Nuitee
R
Rod Wood • family_with_children • gb
4
Pros:

Perfect location, friendly staff.

Cons:

bedroom was very hot. No aircon and window didn't open enough to let air in. Lukewarm shower

2026-07-16 • via Nuitee
M
Mohamed • solo_traveller • se
1
very old not clean at all with one guy at the reception handling the reception and the bar alone
Pros:

nothing

Cons:

the Hotel is so old and far away from being clean

2026-07-16 • via Nuitee
J
jill • solo_traveller • gb
1
Pros:

Nothing

Cons:

A separate email has been sent direct. Breakfast was disgusting

2026-07-16 • via Nuitee
A
Amando • couple • gb
1
I would not choose this property again for the above reasons, poor value for money
Pros:

Free parking, the property looks nice, the employees were very friendly

Cons:

The room was like a oven, it didn’t have air conditioning, the window didn’t open wide enough resulting in a sleepless night

2026-07-16 • via Nuitee
R
Russell • couple • gb
7
Cons:

No lift to first floor. Important to us as we have mobility problems.

2026-07-15 • via Nuitee
S
Sally squires • couple • gb
3
Wouldn’t stay again
Pros:

No where to sit and relax in evening other than carpark. Room too hot and no fridge. Breakfast had no vegetarian options. Staff were mostly friendly

2026-07-15 • via Nuitee
D
Dan • couple • gb
6
2026-07-14 • via Nuitee
C
Christmann • solo_traveller • fr
8
Parfait
Pros:

Personnel acceuillant.
A la reception, une personne ma parlé en francais.

2026-07-12 • via Nuitee
V
van de linde • couple • nl
7
Super personeel ondanks gebrekkige zaken waar ze zelf niets aan kunnen doen
Pros:

Ligging en ruime kamers

Cons:

Ontbijt vaak niet alles aanwezig

2026-07-12 • via Nuitee
S
Sarah • solo_traveller • gb
1
Pros:

Quiet

Cons:

Too hot, little gap in window, no air con. breakfast limited, few staff.

2026-07-12 • via Nuitee
T
Thompson • family_with_children • gb
7
2026-07-12 • via Nuitee
P
Peter • solo_traveller • gb
3
Not very pleasant
Pros:

Plenty of room in the car park and sunny day

Cons:

Hotel staff very poor when it comes to customer service, rooms are very tied, showers have not been over hauled in 30 years, I know because that is how long I Have been going their. Has basically gone down hill over the past 10 years and looks like it is still going down hill at a faster rate.

2026-07-11 • via Nuitee
J
John • couple • gb
7
Good basic hotel at sensible price
Pros:

Good value for money. Good car park. Very good staff.

Cons:

Rooms very hot despite a fan.

2026-07-11 • via Nuitee
A
Andrew • solo_traveller • gb
4
2026-07-10 • via Nuitee