The Hickstead Hotel

Hotels
•
Independent
8 (204 reviews)
Jobs Lane, Bolney, Hickstead, Haywards Heath, England, RH17 5NZ , Haywards Heath , GB
44-144-424 80 23

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Pets allowed

Facilities

Meeting rooms
Express check-out
Long-term parking
Free WiFi
24-hour front desk
Garden
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Cons:
Cleanliness issues
Overpriced food
Dated facilities

Categories

Cleanliness
7.33
Guests mentioned cobwebs in dining areas and issues with room servicing.
Service
9.3
Staff are consistently described as friendly, helpful, and welcoming.
Location
8.34
Good location noted; however, it is somewhat isolated.
Room Quality
8.29
Rooms were generally comfortable but some guests found them dated.
Amenities
8.32
The hotel offers adequate amenities, but some improvements are suggested.
Value for Money
7.78
Breakfast and other services perceived as overpriced by some guests.
Food and Beverage
6.33
Breakfast quality was reported as poor with several complaints.
Overall Experience
8.3
Overall positive experience with friendliness of staff being a highlight.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:54

Property Description

Discover your perfect getaway at The Hickstead Hotel, a charming Edwardian retreat nestled in the heart of Haywards Heath.

Relaxation and Comfort: Experience unparalleled comfort in our 52 well-appointed guestrooms, complete with flat-screen televisions and complimentary wireless internet. Enjoy the convenience of private bathrooms stocked with complimentary toiletries, ensuring a restful stay.

Gourmet Dining: Savor exquisite dining at our Oak Tree Bistro, or indulge in room service during limited hours. Don't miss our complimentary daily reception, where you can socialize over a drink at the bar/lounge.

Event Planning Made Easy: With 700 square feet of flexible meeting space and expert concierge services, we cater to all your event needs – from weddings to corporate functions. Plus, enjoy the ease of free self-parking during your stay.

Book your escape today and experience the magic of The Hickstead Hotel!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Only dogs are allowed

See all policies

Location

Guest Reviews

8
Based on 204 reviews
Cleanliness: 7.33
Service: 9.3
Location: 8.34
Room Quality: 8.29
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 6.33
Overall Experience: 8.3
C
Claire • solo_traveller • gb
10
2026-05-16 • via Nuitee
N
Nicola • family_with_children • gb
1
Never again would I stay here
Pros:

The staff

Cons:

No food on the menu. The hotel was really cold they didn’t even have one bottle of water.

2026-05-14 • via Nuitee
L
Larry • couple • gb
5
Just about functional, but not the best
Pros:

This is just an average run of the mill hotel with 1990s decor

Cons:

Bathroom in room. Water in shower Luke warm at best. Sink cracked and desperate for upgrade.
Breakfast not the best

2026-05-13 • via Nuitee
A
Andy • couple • gb
5
2026-05-13 • via Nuitee
I
Ian • couple • gb
6
Cons:

Breakfast poor quality

2026-05-12 • via Nuitee
E
Emma • solo_traveller • gb
8
Good price for stay
Pros:

Staff were lovely snd very helpful, lots of parking available, quiet locatoon and beds were comfy

Cons:

Restaurant was pricey, with a limited menu, and not open sundays

2026-05-12 • via Nuitee
K
Karen • couple • gb
10
2026-05-12 • via Nuitee
G
Garrad • solo_traveller • gb
6
Pros:

Your staff were friendly and helpful

Cons:

The mattress was terrible.
The bathroom is outdated and the rooms are tired.
Tea and coffee facilities were average.
To operate room doors was awkward
Breakfast was ok but could be improved

2026-05-11 • via Nuitee
F
Francis • couple • gb
9
2026-05-11 • via Nuitee
O
Okhuelegbe Charles • solo_traveller • gb
8
2026-05-08 • via Nuitee
J
James • couple • gb
3
No Hot Water at the INN
Cons:

There was no hot water available for showers and there was no estimate of when the problem would be prepared. We were attending a formal dinner at Hurstpierpoint College and wanted to freshen up after a long car journey. We found another hotel and moved. We have been trying to get a refund for some time now.

2026-05-07 • via Nuitee
G
Graham • solo_traveller • gb
8
2026-05-05 • via Nuitee
I
Ian • couple • gb
8
2026-05-05 • via Nuitee
T
trish • couple • gb
10
Happy
Pros:

The property is in easy reach of the local motorway, but also its a peaceful location.
The property has all the amenities that we require.
The rooms have all the amenities that we needed. The room bathroom clean and tidy.

Cons:

N/A

2026-05-04 • via Nuitee
J
Jennifer • solo_traveller • gb
8
2026-05-04 • via Nuitee
M
Moore • couple • au
1
BOILER ISSUES RESULTING WITH NO SHOWER AND FREEZING ROOM
Pros:

Pleasent staff, nice location

Cons:

I'd avoid this place like the plaque! At least until they permanently fix thier boiler! We had no heating or hot water at all! It was utterly freezing, with temperatures plummeting into the minus numbers! I was provided a portable heater but this is not good enough! Walking down the corridors required an eskimo jacket! I'm glad Iit was for only one night! However, I was relying on having a shower before heading to London the next day but could not. Look at the pervious reviews and you will see the boiler problem is not new, it's happened several times - FIX YOUR BOILER, OR BETTER YET, REPLACE IT WITH A NEW ONE!

2026-05-04 • via Nuitee
M
Mark • solo_traveller • gb
7
Nice stay. Good location. Friendly staff.
Pros:

Good quiet location close to A23. Furniture a bit dated but other than that a really functional hotel with friendly staff.

Cons:

Nothing really - it is a good, steady 3 star hotel.

2026-05-03 • via Nuitee
M
Megan • couple • gb
6
2026-05-03 • via Nuitee
C
Caroline • solo_traveller • gb
5
A little disappointing...
Pros:

The location. We liked the welcome we got from the reception staff and the cheerfulness of the waitress who served our evening meal. The meal was tasty and good value although there was no diet coke/pepsi max! The room was clean and comfortable too. The breakfast was nicely presented.

Cons:

There was no diet coke/pepsi max at the bar...There was no hot water in the morning for us to have a shower before going out. A note could have been put under the door explaining this rather than us getting ready to shower to find there was no hot water. It was FREEZING cold. This was really disappointing. There was no marmalade at breakfast, we had to ask for our toast then ask for some butter and there were only 5 of us in the restaurant...however, the girlie was very cheerful, just forgetful 🙈

2026-04-25 • via Nuitee
S
Sheris • solo_traveller • us
8
Comfortable for the price.
Pros:

The staff were very helpful and friendly. The bed was hard, but better than most. The breakfast was good.

Cons:

The room was a bit dated and dingy. It looks like it needs a deep cleaning.

2026-04-25 • via Nuitee