The Hickstead Hotel

Hotels
•
Independent
8 (204 reviews)
Jobs Lane, Bolney, Hickstead, Haywards Heath, England, RH17 5NZ , Haywards Heath , GB
44-144-424 80 23

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Pets allowed

Facilities

Meeting rooms
Express check-out
Long-term parking
Free WiFi
24-hour front desk
Garden
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Cons:
Cleanliness issues
Overpriced food
Dated facilities

Categories

Cleanliness
7.33
Guests mentioned cobwebs in dining areas and issues with room servicing.
Service
9.3
Staff are consistently described as friendly, helpful, and welcoming.
Location
8.34
Good location noted; however, it is somewhat isolated.
Room Quality
8.29
Rooms were generally comfortable but some guests found them dated.
Amenities
8.32
The hotel offers adequate amenities, but some improvements are suggested.
Value for Money
7.78
Breakfast and other services perceived as overpriced by some guests.
Food and Beverage
6.33
Breakfast quality was reported as poor with several complaints.
Overall Experience
8.3
Overall positive experience with friendliness of staff being a highlight.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:54

Property Description

Discover your perfect getaway at The Hickstead Hotel, a charming Edwardian retreat nestled in the heart of Haywards Heath.

Relaxation and Comfort: Experience unparalleled comfort in our 52 well-appointed guestrooms, complete with flat-screen televisions and complimentary wireless internet. Enjoy the convenience of private bathrooms stocked with complimentary toiletries, ensuring a restful stay.

Gourmet Dining: Savor exquisite dining at our Oak Tree Bistro, or indulge in room service during limited hours. Don't miss our complimentary daily reception, where you can socialize over a drink at the bar/lounge.

Event Planning Made Easy: With 700 square feet of flexible meeting space and expert concierge services, we cater to all your event needs – from weddings to corporate functions. Plus, enjoy the ease of free self-parking during your stay.

Book your escape today and experience the magic of The Hickstead Hotel!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Only dogs are allowed

See all policies

Location

Guest Reviews

8
Based on 204 reviews
Cleanliness: 7.33
Service: 9.3
Location: 8.34
Room Quality: 8.29
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 6.33
Overall Experience: 8.3
S
Sue
6
Pros:

Bed quite hard, food options limited but adequate. went elsewhere for 2nd evening

2025-10-10 • via Nuitee
S
Suzanne • family
10
Pros:

It is a little dated but it was clean and the staff were friendly and helpful.

2025-10-07 • via Nuitee
C
Chris • family
8
Pros:

Breakfast was a bit haphazzard but apart from that all good

2025-10-06 • via Nuitee
S
Susan
10
Pros:

Clean room, comfy bed, good breakfast

2025-10-05 • via Nuitee
A
Andrew
6
Need more staff
Pros:

Only one member of staff available to handle check in and bar service. I waited 15 mins for a glass of ice

2025-10-05 • via Nuitee
A
Alan
8
Pros:

Staff friendly.

2025-09-30 • via Nuitee
J
Joanne • partner
8
Pros:

A little tired, but clean & comfortable.

2025-09-30 • via Nuitee
Z
Zoe
10
Pros:

The staff are really friendly the room was lovely and it was really good experience

2025-09-23 • via Nuitee
M
Micheal • partner
10
Pros:

Reception staff were great

2025-09-21 • via Nuitee
C
Charles
6
Pros:

The bed was to firm for me.

2025-09-19 • via Nuitee
C
Colin
10
Good
Pros:

All fine. Clean and efficient

2025-09-19 • via Nuitee
V
Vanessa
8
Pros:

Very friendly staff. Ser

2025-09-17 • via Nuitee
D
Daniel • partner
8
Pros:

Staff very friendly, pleasant and helpful

2025-09-14 • via Nuitee
L
Lydia • family
8
Pros:

It was a nice stay but it wasn’t the cleanest, cob Webbs were all round the dining area and the food and drinks seemed to cost a lot which put us off eating there. The meals we did have were nice though. I think it just needs a bit of modernising.

2025-09-14 • via Nuitee
J
Joan
8
Weekend break
Pros:

The room was comfortable and clean although rooms were not serviced during stay. If you wanted beds made etc. you needed to hang a sign on your door. My room had no sign. As I was only there for two nights, this didn’t bother me except that milk and tea/coffee was not replenished.
Rooms were a bit dated, but a good size. Bathroom quite compact and it was awkward getting into the bath for a shower as I am an older guest and not very agile. Overall a nice place and very friendly staff.

2025-09-14 • via Nuitee
M
Michael
4
Pros:

The hotel is dated.and tired; the service is poor. Our non-smoking room was previously a smoking room, so it smelled like a working men's club from the 1970s. But worst of all, the price of the room was ridiculously expensive.

2025-09-14 • via Nuitee
J
Justine
4
Pros:

Breakfast was simply awful. Most of the full english had obviously been sitting on a hot plate for a very long time. Bacon was like rubber. One tiny wrinkled, tasteless sausage. My wifes scrambled egg was greasy and had a strange smell. It was so bad she couldnt face the rest of the breakfast.
Manager was full of apologies but refused to refund one breakfast.

2025-09-10 • via Nuitee
K
Keith
8
Good - but not perfect
Pros:

Lovely room (at a good price). Getting the right temperature in the shower was difficult. The replacement of towels each day is not eco-friendly. The fact that the restaurant was not available on a Sunday evening was very inconvenient.

2025-09-08 • via Nuitee
D
Diane • family
8
Pros:

Good location

2025-09-07 • via Nuitee
J
Judith
8
OK stay marred by noise from next door.
Pros:

Very nice hotel with lovely staff on reception. The room was very big with a table and chairs and was in good decorative condition. What spoilt it for me was the noise coming from the next door room which went on until 1.30am.

2025-09-06 • via Nuitee