Urban Hotel & Spa Aix-les-Bains - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.2 (3449 reviews)
1 Avenue de Marlioz , Aix-les-Bains , fr
+33 4 79 34 20 20

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Nice spa
Cons:
Noisy rooms
Limited breakfast options
Parking fees

Categories

Cleanliness
7.95
General appreciation of cleanliness, but mentions of poor sound insulation and temperature control.
Service
8.45
Staff is frequently mentioned positively; noted as friendly and helpful.
Location
8.45
Commended for its excellent location near amenities and views.
Room Quality
7.95
Some issues with mattress comfort and noise from the hallway, which impacted the perception.
Amenities
8.25
Well-received spa facilities and services, but some complaints about the hours and accessibility.
Value for Money
8.15
General satisfaction with price relative to quality, though some noted parking fees.
Food and Beverage
7.95
Positive feedback on breakfast, but limited comments on other food services.
Overall Experience
8.45
Overall enjoyment expressed by many guests, with some minor issues raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 01:33

Property Description

Luxurious Rooms and Free WiFi
The Urban Hotel, formerly known as Hotel Agora, boasts 62 fully renovated air-conditioned rooms offering a comfortable stay. Enjoy complimentary WiFi throughout the property for your convenience.

Aqua Wellness Area and Fitness Room
Unwind in style at the aqua wellness area with an indoor pool, sauna, and hammam. Keep up with your fitness routine at the well-equipped fitness room during your stay.

Prime Location and Nearby Attractions
Conveniently situated near the Congress center, Casino Grand Cercle, and National thermal baths, our hotel is the perfect base for exploring Aix les Bains. With underground parking available, you can easily venture out to discover the beauty of the Riviera and the Alps.
Book your stay at the Urban Hotel now for a memorable experience!

Important information:

Please note that the maximum height of the underground garage is up to 1.90metres. Parking in the garage is subject to availability. Guests staying in Superior Rooms or Suites have free access to the wellness area, indoor swimming pool and hammam from 09:00 to 22:30 from check-in after 15:00 and up to 12:00 on their check-out day. Cheques are not an accepted method of payment. Breakfast is free for children under 4 years old.
Children under 2 years of age are not permitted in the spa.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMF

Location

Guest Reviews

8.2
Based on 3449 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.45
Room Quality: 7.95
Amenities: 8.25
Value for Money: 8.15
Food and Beverage: 7.95
Overall Experience: 8.45
V
Valerie • solo_traveller • fr
8
2026-09-12 • via Nuitee
E
emma • couple • fr
7
2026-09-12 • via Nuitee
K
Kévin • couple • fr
5
Hôtel 3 étoiles max, mais pas 4.
Pros:

SPA, bar de l’hôtel (le Wall)

Cons:

Le rapport qualité/prix, couloirs dégradés, porte du hammam cassée, œufs brouillés du petit déjeuné trop cuit.

2026-09-11 • via Nuitee
D
David • couple • fr
9
Pros:

L’espace spa, hamam sauna
Le petit déjeuner très copieux

2026-09-11 • via Nuitee
P
philippe • family_with_children • fr
10
Un séjour parfait.
Pros:

Le person est très à l'écoute. La piscine est très agréable. L'emplacement est idéal.

Cons:

RAS

2026-09-11 • via Nuitee
J
Julien • solo_traveller • fr
10
Pros:

L'emplacement
La qualité de l'hôtel
Le personnel

Cons:

De ne pas pouvoir gérer l'air conditionné dans la chambre

2026-09-11 • via Nuitee
W
Wanessa • couple • fr
10
2026-09-10 • via Nuitee
D
DURIER • solo_traveller • fr
5
Pros:

La piscine
Le service en chambre

Cons:

L accueil de l'hôtel (pas super aimable) et du restaurant(pas aimable) , le service du soir changeait tous les soirs , un coup il fallait venir recuperer la commande , un coup ils nous appelaient avant pour nous prévenir, un coup yavait pas de menu enfant...
Le petit dejeuner (congelé ou pains et viennoiseries de la veille , pas top).
L emplacement est loin de la plage mais proche du centre ville.

2026-09-10 • via Nuitee
C
Clotilde • couple • fr
8
2026-09-08 • via Nuitee
O
Olcay Bahar • couple • ch
8
Clean room, small nice spa.
Pros:

A small pool, sauna area, good bar. Very friendly and professional reception. Good location close to center, lake is 7-8 minutes review.

2026-09-08 • via Nuitee
L
Laurette • solo_traveller • fr
10
Séjour détente
Pros:

La qualité de l'espace détente, l'hygiène de l'établissement et la gentillesse du réceptionniste.

Cons:

Rares places de parking aux alentours.

2026-09-07 • via Nuitee
M
Marita • solo_traveller • it
8
Biciclette al sicuro!
Pros:

Struttura bella con una piccola SPA. Situata in centro alla città e ben tenuta. Posto per le bici in un garage privato.

Cons:

Tutyo Ok.

2026-09-07 • via Nuitee
P
Philippe • couple • fr
10
Pros:

Hotel place dans l’hyper centre d’Aix,
Accès parking facile
Personnel pro et sympathique

2026-09-07 • via Nuitee
R
ROMO • solo_traveller • fr
5
2026-09-07 • via Nuitee
L
luigi adolfo • solo_traveller • it
8
2026-09-06 • via Nuitee
L
Laëticia • solo_traveller • fr
10
Pros:

Le lieu

Cons:

Compliqué pour trouver de la place et devoir payer le parking

2026-09-06 • via Nuitee
F
Frederique • extended_group • fr
6
Séjour correct mais équipements, personnel et petit déjeuner pas du tout à la hauteur d’un 4 étoile.
Cons:

Petit déjeuner très standard pas du tout au niveau d’un 4 étoiles !
Salle de petit déjeuner très quelconque en terme de confort et espace entre les îlots de présentation bien réduit.

2026-09-06 • via Nuitee
M
MARRAS • solo_traveller • fr
9
'Nous reviendrons |
Pros:

Établissement très agréable, petit déjeuner complet dans ses propositions,

Cons:

Le service et la propreté de l’hôtel

2026-09-06 • via Nuitee
N
nathalie • solo_traveller • fr
9
Pros:

Emplacement ideal
Les chambres sont spacieuses modernes et confortables
Possibilité de se garer dans le parking souterrain même s'il est payant
Bon petit déjeuner

2026-09-05 • via Nuitee
• couple • fr
8
Pros:

Le jacuzzi se

Cons:

Le bruit et aucune surveillance dans le spa

2026-09-04 • via Nuitee