Urban Hotel & Spa Aix-les-Bains - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.2 (3024 reviews)
1 Avenue de Marlioz , Aix-les-Bains , fr

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Nice spa
Cons:
Noisy rooms
Limited breakfast options
Parking fees

Categories

Cleanliness
7.95
General appreciation of cleanliness, but mentions of poor sound insulation and temperature control.
Service
8.45
Staff is frequently mentioned positively; noted as friendly and helpful.
Location
8.45
Commended for its excellent location near amenities and views.
Room Quality
7.95
Some issues with mattress comfort and noise from the hallway, which impacted the perception.
Amenities
8.25
Well-received spa facilities and services, but some complaints about the hours and accessibility.
Value for Money
8.15
General satisfaction with price relative to quality, though some noted parking fees.
Food and Beverage
7.95
Positive feedback on breakfast, but limited comments on other food services.
Overall Experience
8.45
Overall enjoyment expressed by many guests, with some minor issues raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 01:33

Property Description

Luxurious Rooms and Free WiFi
The Urban Hotel, formerly known as Hotel Agora, boasts 62 fully renovated air-conditioned rooms offering a comfortable stay. Enjoy complimentary WiFi throughout the property for your convenience.

Aqua Wellness Area and Fitness Room
Unwind in style at the aqua wellness area with an indoor pool, sauna, and hammam. Keep up with your fitness routine at the well-equipped fitness room during your stay.

Prime Location and Nearby Attractions
Conveniently situated near the Congress center, Casino Grand Cercle, and National thermal baths, our hotel is the perfect base for exploring Aix les Bains. With underground parking available, you can easily venture out to discover the beauty of the Riviera and the Alps.
Book your stay at the Urban Hotel now for a memorable experience!

Important information:

Please note that the maximum height of the underground garage is up to 1.90metres. Parking in the garage is subject to availability. Guests staying in Superior Rooms or Suites have free access to the wellness area, indoor swimming pool and hammam from 09:00 to 22:30 from check-in after 15:00 and up to 12:00 on their check-out day. Checks are not an accepted method of payment. Breakfast is free for children under 4 years old.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 13 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for € 5 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 3024 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.45
Room Quality: 7.95
Amenities: 8.25
Value for Money: 8.15
Food and Beverage: 7.95
Overall Experience: 8.45
F
fabienne • family_with_children • fr
8
2026-03-27 • via Nuitee
I
Inga • couple • fr
7
2026-03-26 • via Nuitee
N
Nathalie • couple • fr
10
Super
Pros:

J ai adore

Cons:

Chambre espace détente

2026-03-25 • via Nuitee
J
Jean-Louis • solo_traveller • fr
8
2026-03-25 • via Nuitee
A
Aurore • solo_traveller • fr
10
Top
Pros:

La gentillesse du personnel les équipements la qualité des chambres

Cons:

Rien

2026-03-25 • via Nuitee
M
Mickael ARANDA • family_with_children • fr
10
Pros:

Emplacement, accueil, salle de restaurant agréable.

Cons:

Rien

2026-03-24 • via Nuitee
M
marianne • couple • fr
9
séjour parfait mais un peu cours pour pouvoir apprécier le spa !
Pros:

hôtel très facile à trouver, personnel aux petits soins pour nous satisfaire, soirée à thèmes très sympa. Le petit déjeuné est parfait, Il y a beaucoup de choix , la chambre était grande et bien équipée.

Cons:

Il est très difficile de trouver un parking gratuit à proximité.

2026-03-23 • via Nuitee
C
Coignet • family_with_children • fr
9
Pros:

Tres bon accueil
Le personnel est au top. Tres gentil serviable tres agreable
Le petit dejeuné est tres copieux

La piscine et spa hamam sont tres agreables.
Ce n'est pas de grandes prestations mais absolument honorable et tres sufisante pour de detendre.

Cons:

Pas grand chose

2026-03-23 • via Nuitee
M
mehmet • family_with_children • fr
10
Pros:

La Chambre est propre il y a tous le nécessaires L'accueil est sympa ,le petit déjeuner copieux.

2026-03-22 • via Nuitee
P
Paul • solo_traveller • fr
7
Tres bel hotel. Malheureusement les process ne sont pas pro.
Pros:

L’établissement est vraiment chouette, et je regrette de ne pas avoir eu le temps d’utiliser le spa qui avait l’air vraiment top. La chambre est spacieuse c’est propre c’est neuf, c’est calme.

Cons:

Je ne supporte pas de devoir relancer un Hotel pour récupérer une facture parce qu’on a refusé de me la donner au moment où j’ai payé ce qui me semble être la base, vous avez une facture sur ce sur quoi vous avez payé sinon je paye en partant là, je suis parti, on m’a pas donné la facture et aujourd’hui je suis obligé de faire des démarches supplémentaires pour les récupérer, je perds mon temps c’est c’est inacceptable.

2026-03-20 • via Nuitee
V
Virginie • couple • fr
10
2026-03-18 • via Nuitee
B
Baron • solo_traveller • fr
8
2026-03-18 • via Nuitee
S
stephanie • couple • fr
10
2026-03-17 • via Nuitee
I
IRANI • solo_traveller • fr
10
2026-03-17 • via Nuitee
M
Marie • couple • fr
9
2026-03-17 • via Nuitee
M
michel • family_with_children • fr
8
2026-03-16 • via Nuitee
M
Mario • couple • fr
7
2026-03-16 • via Nuitee
N
Nathalie • family_with_children • fr
10
2026-03-16 • via Nuitee
F
Fr • family_with_children • fr
8
Pros:

Le spa

2026-03-16 • via Nuitee
B
Bernd • family_with_children • de
8
Pros:

Der Empfang war sehr freundlich und kompetent. Das Zimmer ist groß, das Bett sehr gut.

Cons:

Im Bad gab es zu wenig Möglichkeiten die Handtücher und Duschtücher aufzuhängen.
Während der ganzen Nacht fiel Licht aus dem Flur unter der Tür durch.

2026-03-15 • via Nuitee