Urban Hotel & Spa Aix-les-Bains - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.2 (2983 reviews)
1 Avenue de Marlioz , Aix-les-Bains , fr

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Nice spa
Cons:
Noisy rooms
Limited breakfast options
Parking fees

Categories

Cleanliness
7.95
General appreciation of cleanliness, but mentions of poor sound insulation and temperature control.
Service
8.45
Staff is frequently mentioned positively; noted as friendly and helpful.
Location
8.45
Commended for its excellent location near amenities and views.
Room Quality
7.95
Some issues with mattress comfort and noise from the hallway, which impacted the perception.
Amenities
8.25
Well-received spa facilities and services, but some complaints about the hours and accessibility.
Value for Money
8.15
General satisfaction with price relative to quality, though some noted parking fees.
Food and Beverage
7.95
Positive feedback on breakfast, but limited comments on other food services.
Overall Experience
8.45
Overall enjoyment expressed by many guests, with some minor issues raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 01:33

Property Description

Luxurious Rooms and Free WiFi
The Urban Hotel, formerly known as Hotel Agora, boasts 62 fully renovated air-conditioned rooms offering a comfortable stay. Enjoy complimentary WiFi throughout the property for your convenience.

Aqua Wellness Area and Fitness Room
Unwind in style at the aqua wellness area with an indoor pool, sauna, and hammam. Keep up with your fitness routine at the well-equipped fitness room during your stay.

Prime Location and Nearby Attractions
Conveniently situated near the Congress center, Casino Grand Cercle, and National thermal baths, our hotel is the perfect base for exploring Aix les Bains. With underground parking available, you can easily venture out to discover the beauty of the Riviera and the Alps.
Book your stay at the Urban Hotel now for a memorable experience!

Important information:

Please note that the maximum height of the underground garage is up to 1.90metres. Parking in the garage is subject to availability. Guests staying in Superior Rooms or Suites have free access to the wellness area, indoor swimming pool and hammam from 09:00 to 22:30 from check-in after 15:00 and up to 12:00 on their check-out day. Checks are not an accepted method of payment. Breakfast is free for children under 4 years old.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 13 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for € 5 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 2983 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.45
Room Quality: 7.95
Amenities: 8.25
Value for Money: 8.15
Food and Beverage: 7.95
Overall Experience: 8.45
C
christine • solo_traveller • fr
8
2026-02-11 • via Nuitee
C
Catherine • family_with_children • fr
9
2026-02-11 • via Nuitee
A
aurelie j • family_with_children • fr
10
Pros:

La piscine, le parking, personnel accueillant, chambre propre et confortable

Cons:

Ras

2026-02-11 • via Nuitee
C
Coraline • family_with_children • fr
9
2026-02-10 • via Nuitee
B
bastien • couple • fr
8
Hôtel 4 étoiles peut être avec le spa et le lieux du séjour mais pour la chambre ne le mérite pas
Pros:

Emplacement dans le centre
Bon petit déjeuner

Cons:

Pas de room service
Pas de frigo avec boisson même payante
Lit petit pour 2 personnes

2026-02-09 • via Nuitee
C
Cecile • couple • fr
6
Pros:

L’emplacement

Cons:

Hôtel en travaux, chauffage non réglable par le client

2026-02-09 • via Nuitee
R
Renaud gfeller • couple • ch
8
Cons:

Sachant que le spa n'était pas compris dans le prix de la chambre, il a été d'emblée demandé lors de l'enregistrement , comment on pouvait y accéder. La réponse a été que l'on avait qu'à utiliser la clé de la chambre, et qu'un décompte serait établi au moment du check out. Le samedi, aucun accès avec la clé. On nous a dit que la réservation était possible seulement à partir du soir 19h00 jusqu'au lendemain matin, jour de notre départ ! Nous avons donc du renoncer alors que c'était un critère pour le choix de la chambre.

2026-02-09 • via Nuitee
E
Emilie • family_with_children • fr
10
Parfait
Pros:

La chambre était très agréable, propre et fonctionnelle. Nous avons beaucoup apprécié le moment détente au SPA.

2026-02-09 • via Nuitee
C
Clara • couple • fr
10
2026-02-08 • via Nuitee
M
Michel Leite • family_with_children • fr
9
2026-02-08 • via Nuitee
C
Cecile • couple • fr
6
2026-02-08 • via Nuitee
M
Marc • family_with_children • ch
9
2026-01-30 • via Nuitee
O
Olga • family_with_children • ch
10
2026-01-29 • via Nuitee
M
Marie • solo_traveller • fr
10
2026-01-29 • via Nuitee
A
Alexandre • couple • fr
8
2026-01-27 • via Nuitee
L
Lucie • family_with_children • ch
9
Pros:

Super hôtel avec petit spa très sympa. Le petit déjeuner très bon. L'hôtel est très bien situé et le personnel très accueillant.

Cons:

Les chaises au spa pas confortable et pas assez d'endroits où poser le peignoir lorsqu'il y a du monde.

2026-01-26 • via Nuitee
A
alain • family_with_children • fr
9
Établissement confortable spa agréable
2026-01-23 • via Nuitee
T
Tiffen • couple • fr
9
2026-01-21 • via Nuitee
M
Mayssane • couple • it
8
Relaxant
Pros:

Le spa

Cons:

Ménage (sol mouillé en rentrant)

2026-01-20 • via Nuitee
M
Mathilde • family_with_children • fr
8
Bon séjour dans l’ensemble
Pros:

Petit déjeuner et confort de la literie et espace dans la suite

Cons:

Le toilette qui fuit , bruit dans la suite d’en face isolation moyenne

2026-01-20 • via Nuitee