Urban Hotel & Spa Aix-les-Bains - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.2 (3155 reviews)
1 Avenue de Marlioz , Aix-les-Bains , fr

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Nice spa
Cons:
Noisy rooms
Limited breakfast options
Parking fees

Categories

Cleanliness
7.95
General appreciation of cleanliness, but mentions of poor sound insulation and temperature control.
Service
8.45
Staff is frequently mentioned positively; noted as friendly and helpful.
Location
8.45
Commended for its excellent location near amenities and views.
Room Quality
7.95
Some issues with mattress comfort and noise from the hallway, which impacted the perception.
Amenities
8.25
Well-received spa facilities and services, but some complaints about the hours and accessibility.
Value for Money
8.15
General satisfaction with price relative to quality, though some noted parking fees.
Food and Beverage
7.95
Positive feedback on breakfast, but limited comments on other food services.
Overall Experience
8.45
Overall enjoyment expressed by many guests, with some minor issues raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 01:33

Property Description

Luxurious Rooms and Free WiFi
The Urban Hotel, formerly known as Hotel Agora, boasts 62 fully renovated air-conditioned rooms offering a comfortable stay. Enjoy complimentary WiFi throughout the property for your convenience.

Aqua Wellness Area and Fitness Room
Unwind in style at the aqua wellness area with an indoor pool, sauna, and hammam. Keep up with your fitness routine at the well-equipped fitness room during your stay.

Prime Location and Nearby Attractions
Conveniently situated near the Congress center, Casino Grand Cercle, and National thermal baths, our hotel is the perfect base for exploring Aix les Bains. With underground parking available, you can easily venture out to discover the beauty of the Riviera and the Alps.
Book your stay at the Urban Hotel now for a memorable experience!

Important information:

Please note that the maximum height of the underground garage is up to 1.90metres. Parking in the garage is subject to availability. Guests staying in Superior Rooms or Suites have free access to the wellness area, indoor swimming pool and hammam from 09:00 to 22:30 from check-in after 15:00 and up to 12:00 on their check-out day. Checks are not an accepted method of payment. Breakfast is free for children under 4 years old.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 13 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for € 5 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 3155 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.45
Room Quality: 7.95
Amenities: 8.25
Value for Money: 8.15
Food and Beverage: 7.95
Overall Experience: 8.45
H
Hervé • couple • fr
8
2026-05-16 • via Nuitee
J
jacob • couple • be
8
Cons:

Des enfants dans le spa

2026-05-16 • via Nuitee
E
evelyne • solo_traveller • fr
8
Pros:

Tout était très bien. J ai apprécié la piscine et le jacuzzi. Moment de détente très agréable au calme .

Cons:

Malheureusement un groupe de motards très très bruyant a séjourné le même soir que nous dans l hôtel et ils ont envahi aussi le restaurant dommage....

2026-05-16 • via Nuitee
A
Alexandra • extended_group • fr
9
Pros:

L’accueil, le confort, l’emplacement

2026-05-15 • via Nuitee
E
Ebener • family_with_children • ch
9
2026-05-15 • via Nuitee
M
michel • solo_traveller • fr
10
Pros:

Tout

Cons:

Rien

2026-05-15 • via Nuitee
D
Dominique • family_with_children • fr
7
Pros:

La chambre, sa déco, sa taille et ses équipements. Ainsi que la piscine et ses autres équipements. Spa, sauna hammam

Cons:

L absence de places de parking à proximité ( autres que le parking souterrain de l hotel payant) le bruit . Mauvaise insonorisation. Et la propreté de la piscine ( pierres vertes!) Qui pose question.

2026-05-15 • via Nuitee
S
Sylvie • solo_traveller • fr
9
Pros:

Bon accueil très bien situé .

2026-05-15 • via Nuitee
H
Haim • couple • ch
9
2026-05-14 • via Nuitee
G
Gwynedd • couple • fr
9
An excllent hotel and a great place for a short break.
Pros:

The staff were very welcoming and the hotel was modern and clean. The spa facilities were a nice touch too. Breakfast was excellent, there was plenty of choice. The location was walking distance to the train station and an ideal base for a short cycling holiday. Safe storage for our bikes was also good.

Cons:

I cannot think of anything that we did not like. We had supper in the friendly bar and we would have preferred more lighter and healthier options.

2026-05-14 • via Nuitee
P
PERRINE • couple • fr
7
Un hôtel moderne au cœur d'Aix les Bains
Pros:

Petit déjeuner buffet copieux
L'amabilité du personnel à l'accueil et au bar
Le confort de la literie

Cons:

Les photos sur Booking sont un peu trompeuses, la chambre était moins spacieuse qu'imaginée

2026-05-13 • via Nuitee
J
Julien • couple • fr
8
2026-05-13 • via Nuitee
C
Clément • solo_traveller • fr
10
Pros:

Chambre propre et bel espace Spa. Formalités d’accueil et de départ rapide.

2026-05-13 • via Nuitee
Y
yveline • family_with_children • fr
10
2026-05-13 • via Nuitee
I
Isabelle • solo_traveller • fr
9
2026-05-13 • via Nuitee
L
ludovic • solo_traveller • fr
8
Pros:

Joli hôtel, belle déco, très bon petit déjeuner

2026-05-12 • via Nuitee
D
Da Rold • solo_traveller • fr
9
Pros:

Tres bon emplacement.
La chambre etait bien propre.
Le bar pizzeria au rez-de-chaussée de chaussée
Le spa.

Cons:

Le spa est tres bien point de vu équipement mais il mériterait un coup de peinture, rénovation.

2026-05-12 • via Nuitee
P
Pierre • solo_traveller • ca
10
2026-05-12 • via Nuitee
E
Emmanuel • family_with_children • fr
7
Très agréable dans l'ensemble avec le Lac pour sa beauté :)
Pros:

Spa / Bar et grand écran télévision, proximité parc et Restaurant et Casino

Cons:

Beaucoup de monde au Jacuzzi

2026-05-12 • via Nuitee
T
Tony • couple • fr
7
2026-05-12 • via Nuitee