AC Hotel Palacio Universal by Marriott

Hotels
•
AC Hotels by Marriott
8.5 (1180 reviews)
Canovas del Castillo, 28 , Vigo , es

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Cleanliness issues
Small rooms

Categories

Cleanliness
7.58
Some reviews indicated issues with dust and cleanliness.
Service
9.05
Staff was frequently praised for their friendliness and helpfulness.
Location
9.09
Multiple reviews highlighted the hotel's excellent location.
Room Quality
8.04
Some rooms described as small or with issues, but generally acceptable.
Amenities
8.57
Good amenities; however, limited foreign TV channels mentioned.
Value for Money
8.53
Generally viewed as a good value given the quality of service and experience.
Food and Beverage
8.58
Breakfast was noted to be good, but service times could be improved.
Overall Experience
8.55
Overall pleasant experiences reported by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:03

Property Description

Luxurious 19th Century Hotel with Modern Amenities

Turkish Bath and Fitness Centre for Relaxation and Exercise

Indulge in the Turkish bath after a day of exploring Vigo, or keep up with your workout routine in the hotel's fitness centre.

AC Lounge, Gardens, and Terrace for Leisure

Enjoy a tranquil chat in the AC lounge, dine in style without leaving the hotel, or take a leisurely stroll in the surrounding gardens and outdoor terrace.

Convenient Location for City Exploration

With easy access to the port area and Vigo city centre, immerse yourself in Galician seafood restaurants and trendy bars. Don't miss the opportunity to visit the Cíes Islands departing right in front of the hotel.

Book now to experience the perfect blend of classical elegance and modern comfort at AC Hotel Palacio Universal.

Important information:

Disabled Facilities: There is wheel chair access throughout the whole hotel. Should you require a disabled room please arrange directly with the hotel as they are subject to availability.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VGO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 1180 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
L
Lourdes Maria • family_with_children • es
10
Pros:

La ubicación en el centro de vigo

2026-02-12 • via Nuitee
M
Manuel • couple • pt
3
O objetivo era ter um quarto para descansarmos adequadamente, mas qualquer barulho na rua é ouvido no quarto e qualquer
Pros:

Localização e edifício histórico bonito.

Cons:

Insonorização. Ouve-se tudo do que se passa na rua e nos quartos ao lado e em cima.

2026-02-08 • via Nuitee
J
Juan • family_with_children • es
10
Pros:

Relación calidad precio excelente. Muy bien situado, cerca de Afundacion.

2026-02-08 • via Nuitee
J
Jose • couple • es
10
Inolvidable visita en Vigo
Pros:

La ubicación es inmejorable en el Puerto de Vigo, muy cerca del Casino. Mención especial en recepción a Isabel, que es una maravilla de profesional. Tranquilidad, desayuno buenisimo y comodidad máxima.

Cons:

Nada

2026-01-30 • via Nuitee
A
Antonio • solo_traveller • es
10
2026-01-28 • via Nuitee
P
Patrícia • solo_traveller • pt
10
2026-01-26 • via Nuitee
G
Gutiérrez Agujetas • solo_traveller • es
8
Cons:

Globalmente muy bien salvo baños algo antiguos. Resto impecable.

2026-01-26 • via Nuitee
V
Viviana • couple • pt
8
Recomendo
Pros:

A localização é fantástica. Passamos 1 noite lá. Achamos super confortável, moderno, simples, limpo e relação qualidade preço é muito bom. Pequeno almoço variado, tudo perfeito.

Cons:

O check out é às 12h (como em todos), deram nos uma tolerância de meia hora, pois tínhamos um compromisso às 16h e sendo domingo não tínhamos muito o que fazer nem para onde ir. Poderiam nos ter deixado ficar mais tempo no hotel, a desfrutar ou então terem dado sítios para onde ir. No fim do check out tentei falar disso mas sem sucesso. Tivemos umas horas a andar às voltas até que as horas passassem.

2026-01-26 • via Nuitee
F
Fontecelta • solo_traveller • es
10
Cómodo y acogedor
Pros:

El desayuno, las instalaciones y la cercanía con las zonas de interés.

2026-01-26 • via Nuitee
J
Jose Filipe • couple • pt
6
Sem ter sido dramática , poderia e devia ser muito melhor!!!
Pros:

Localização , simpatia do pessoal da recepção.

Cons:

Fiquei no quarto 105 . Barulho quase contínuo na rua até ás 4h da manhã ; barulho no frigobar do quarto , e água a pingar continuadamente no autoclismo do quarto, durante toda a noite , mesmo após ter fechado a água do mesmo .

2026-01-25 • via Nuitee
A
Ana • couple • es
10
2026-01-21 • via Nuitee
P
Pedro • couple • pt
8
2026-01-20 • via Nuitee
F
Fernando • couple • es
10
2026-01-20 • via Nuitee
B
Bruno • couple • pt
8
Cons:

The inexperienced front desk, even though they had a label of "trainee"

2026-01-20 • via Nuitee
L
Luis • couple • es
7
2026-01-19 • via Nuitee
M
María • couple • es
10
Pros:

La situación es inmejorable

2026-01-19 • via Nuitee
J
Jorge • family_with_children • es
10
2026-01-19 • via Nuitee
J
José • couple • es
8
Agradable.
2026-01-19 • via Nuitee
A
Alison • extended_group • gb
8
Superb staff running an excellent hotel
Pros:

Perfect location, very central to everything we wanted. Shops, views , restaurants.
Hotel is well appointed and very clean. I liked hard flooring in the bedrooms, and it was washed daily. Beds were comfortable, pillows were rather hard.
The staff were exemplary , nothing was too much trouble , they were so kind to us. They booked taxis and restaurants and found bus times etc.
Breakfast was not quite so good for the price. The hot food was never even warm, the bread was not fresh, but it was a minor detail in an otherwise great stay.

Cons:

Breakfast was expensive and not great. Hot food was not . It just needed a few tweaks to complete the package and make the hotel perfect. Change some choices everyday and the hotel will be perfection

2026-01-19 • via Nuitee
W
Wilma • couple • cr
10
Hermosa
Pros:

La señora de la
Recepción maravillosa , impecable todo , ubicación exc

2026-01-18 • via Nuitee