Gatlinburg River Inn

Hotels
8 (2599 reviews)
324 Hemlock Street , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Hot tub/Jacuzzi
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Quiet and relaxing environment
Nice balcony view
Helpful staff
Cons:
Cleanliness issues
High pet fee
Loud conditions in certain areas

Categories

Cleanliness
7.46
Numerous complaints regarding cleanliness, including dirty conditions and self-cleaning by guests.
Service
8.43
Some positive remarks about the staff's helpfulness, but issues with management's handling of complaints.
Location
9.47
Excellent comments regarding the location, convenient access to downtown and a river view.
Room Quality
7.92
Mixed feedback on room amenities; clean but some outdated features and issues mentioned.
Amenities
7.95
Limited amenities available, such as a closed hot tub and outdated TV.
Value for Money
6.91
Concerns regarding the high pet fee and overall expensive pricing given the condition of facilities.
Food and Beverage
7.46
Breakfast options deemed monotonous without variety, but overall satisfactory.
Overall Experience
8.43
Mixed experiences but some positive elements balance out the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:15

Property Description

Convenient Location near Dollywood Theme Park

Located just a short 10-minute drive from the popular Dollywood theme park, Gatlinburg River Inn offers a convenient and comfortable stay for guests looking to explore the attractions of Gatlinburg, Tennessee.

Relaxing Amenities for a Memorable Stay

Guests can unwind and enjoy the outdoor seasonal pool, spacious rooms with free WiFi and balconies, as well as amenities like a microwave, refrigerator, and coffee-making facilities. The cable TV in all rooms ensures entertainment during downtime.

Additional Features for Business and Leisure

For guests traveling for work, the hotel provides a business center with fax and photocopying services. After a day of meetings or sightseeing, the outdoor hot tub offers a perfect way to relax and rejuvenate.

Book your stay at Gatlinburg River Inn and experience comfort and convenience during your visit to Gatlinburg!

Important information:

Guests residing within a 20 mile radius of the property are not permitted at this motel.

When traveling with pets, please note that an extra charge of USD 60 per pet applies. The maximum number of pets allowed is 2 with the maximum weight of 27.2 Kg.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sat, Nov 1, 2025 until Thu, Apr 30, 2026
Swimming pool: Closed from Wed, Jan 7, 2026 until Mon, May 25, 2026
Swimming pool: Closed from Sat, Nov 1, 2025 until Thu, Apr 30, 2026
Swimming pool: Closed from Wed, Jan 7, 2026 until Mon, May 25, 2026
Hot tub/jacuzzi is closed from 2026-05-25 until 2026-01-07

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2599 reviews
Cleanliness: 7.46
Service: 8.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.95
Value for Money: 6.91
Food and Beverage: 7.46
Overall Experience: 8.43
L
Logan • couple • us
10
Perfect for our little get away. Will be booking again for our next trip
Pros:

Very convenient location, welcoming staff

Cons:

No complaints

2026-02-14 • via Nuitee
S
Stephens • family_with_children • us
8
Pros:

Good location..pet friendly ..and staff was awesome!!

Cons:

Room was a little dirty

2026-02-12 • via Nuitee
K
Karla • family_with_children • us
3
2026-02-12 • via Nuitee
J
Jeremiah • couple • us
10
Pros:

Everything! There is not one single thing that was not exceptional!

2026-02-10 • via Nuitee
R
rmola • family_with_children • us
10
Pros:

The room was nice. The view was great. We enjoyed it very much.

2026-01-31 • via Nuitee
B
Ben • extended_group • us
9
2026-01-28 • via Nuitee
P
Perry • couple • us
8
2026-01-28 • via Nuitee
O
Oswaldo • couple • us
7
Excelente
Cons:

El menú del desayuno no varía. Y comer lo mismo más de 3 días aburre. Y podrían tener más opciones no solo 2. En cuanto a la limpieza podrían cuadrar e ir a limpiar más de 3 días. Gracias de resto excelente

2026-01-26 • via Nuitee
U
Uesley • family_with_children • us
10
Bom
Pros:

A vista da sacada

Cons:

Quando o ar está ligado a cortina impede a passagem do ar, ou o ar está muito para cima ou a cortina é muito grande

2026-01-26 • via Nuitee
F
Felicia • couple • us
10
Pros:

Excellent location!

Cons:

No complaints except that we couldn't stay longer!

2026-01-22 • via Nuitee
S
Shelly • couple • us
7
I will be back
Pros:

The room was comfortable and only minutes from the activities. I loved the balcony and the sound of the creek from it. The pit area was nice. Breakfast was good. Dog friendly was a plus too!!

Cons:

I wish it would of had a nice lounge or restaurant inside. They didn't have a fan to bring to the room.

2026-01-21 • via Nuitee
M
Mary • couple • us
9
Pros:

The breakfast was great with lots of choices. We were pleased with our stay.
Rooms were quiet and convenient to what we wanted to do.

Cons:

Nothing we can think of.

2026-01-21 • via Nuitee
R
Rebecca • couple • us
7
Even with the couple of things we encountered we would stay there again.
Pros:

Beautiful view. Parking was easy and convenient. Room was clean. Staff was friendly. Breakfast was exceptional!

Cons:

Half the TV stations worked although they were listed on the bedside channel guide. If you used the fireplace the air conditioning would come on blowing cold air.

2026-01-20 • via Nuitee
K
Keith • couple • us
10
Pros:

We will stay here again

2026-01-20 • via Nuitee
A
Angela • couple • us
1
Disappointed
Cons:

Paid extra for early check in. Arrived and was told not available and didn’t know when it would be. Front service desk guy was not friendly or customer service oriented. I paid up front for two days only stayed one because room was so gross. Was not even offered refund for the second day I did not stay.

2026-01-20 • via Nuitee
P
Paul • family_with_children • us
10
Pros:

It was great. Nice room with view. The breakfast was good.

Cons:

No issues.

2026-01-19 • via Nuitee
S
Susan • solo_traveller • us
10
Pros:

Friendly staff, clean rooms, nice breakfast, and a balcony that overlooks the river. Has a nice area next to river with fire pits, pool, and lawn area with a hammock and cornhole.

2026-01-19 • via Nuitee
L
Laura • family_with_children • us
5
It was ok but will not stay here again
Pros:

Balcony overlooking the river.
They allow dogs $60 per night but I changed plans at last minute and left my dog at home in a boarding facility.

Cons:

Only 2 carts for carrying luggage
Neither available when needed.
Tiny elevator with a bad smell.
Parking under the building was tricky because I drive a full size truck.

2026-01-19 • via Nuitee
D
Douglas • couple • us
10
2026-01-19 • via Nuitee
I
Iryna • family_with_children • us
9
2026-01-19 • via Nuitee