Gatlinburg River Inn

Hotels
8 (2752 reviews)
324 Hemlock Street , Gatlinburg , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Quiet and relaxing environment
Nice balcony view
Helpful staff
Cons:
Cleanliness issues
High pet fee
Loud conditions in certain areas

Categories

Cleanliness
7.46
Numerous complaints regarding cleanliness, including dirty conditions and self-cleaning by guests.
Service
8.43
Some positive remarks about the staff's helpfulness, but issues with management's handling of complaints.
Location
9.47
Excellent comments regarding the location, convenient access to downtown and a river view.
Room Quality
7.92
Mixed feedback on room amenities; clean but some outdated features and issues mentioned.
Amenities
7.95
Limited amenities available, such as a closed hot tub and outdated TV.
Value for Money
6.91
Concerns regarding the high pet fee and overall expensive pricing given the condition of facilities.
Food and Beverage
7.46
Breakfast options deemed monotonous without variety, but overall satisfactory.
Overall Experience
8.43
Mixed experiences but some positive elements balance out the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:15

Property Description

Convenient Location near Dollywood Theme Park

Located just a short 10-minute drive from the popular Dollywood theme park, Gatlinburg River Inn offers a convenient and comfortable stay for guests looking to explore the attractions of Gatlinburg, Tennessee.

Relaxing Amenities for a Memorable Stay

Guests can unwind and enjoy the outdoor seasonal pool, spacious rooms with free WiFi and balconies, as well as amenities like a microwave, refrigerator, and coffee-making facilities. The cable TV in all rooms ensures entertainment during downtime.

Additional Features for Business and Leisure

For guests traveling for work, the hotel provides a business center with fax and photocopying services. After a day of meetings or sightseeing, the outdoor hot tub offers a perfect way to relax and rejuvenate.

Book your stay at Gatlinburg River Inn and experience comfort and convenience during your visit to Gatlinburg!

Important information:

Guests residing within a 20 mile radius of the property are not permitted at this motel.

When traveling with pets, please note that an extra charge of USD 60 per pet applies. The maximum number of pets allowed is 2 with the maximum weight of 27.2 Kg.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2752 reviews
Cleanliness: 7.46
Service: 8.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.95
Value for Money: 6.91
Food and Beverage: 7.46
Overall Experience: 8.43
K
Kathy • extended_group • us
8
Okay
Pros:

It was good for the price

Cons:

Good to have a little more upkeep on this hallways and stairs outside

2026-06-05 • via Nuitee
J
JEANIE • family_with_children • us
7
2026-06-04 • via Nuitee
D
Dennis • solo_traveller • us
9
Pros:

It was great!

2026-06-03 • via Nuitee
S
Sherri • couple • us
5
Will be back just hope it’s as clean as the first time I came
Pros:

The location was great

Cons:

The hotel was very dirty compared to the last time I came. More spiders on the balcony than I can count. Both the shower and the sink would not drain. I’m usually not picky but this place needs some love:(

2026-06-03 • via Nuitee
K
Kelly • couple • us
10
2026-06-01 • via Nuitee
J
Jody • solo_traveller • us
9
Good stay
Pros:

Being walking distance to downtown

Cons:

Noisy at times

2026-06-01 • via Nuitee
K
Kimberly • couple • us
10
Pros:

favorite place to stay as will always come back in the future..

Cons:

none

2026-06-01 • via Nuitee
C
Chloe • couple • us
6
Cons:

The bugs that were in there

2026-06-01 • via Nuitee
A
Alicia • solo_traveller • us
3
Pros:

Loved the view of the river and the mountain that changea colors bc of the mountain roller-coaster.

Cons:

The parking is terrible! I ended up scratching my vehicle trying to park in the tiny garage in between these huge concrete pillars. The parking spots are extremely tiny. I drive a van and now its got huge scratches on the side. The staff was not rude but not exactly friendly either. The breakfast was disappointing and the price was too high.

2026-05-31 • via Nuitee
L
Lena • couple • ch
5
2026-05-31 • via Nuitee
J
Josette • family_with_children • us
7
It was okay
Pros:

The rooms were spacious

Cons:

The hot tub was not working. The outside of the building needed updated badly. The beds were not comfortable.

2026-05-29 • via Nuitee
B
B • solo_traveller • us
8
Cons:

Beds were a little hard. And noisy when you sit on them initially.

2026-05-28 • via Nuitee
T
Tou • couple • us
8
Cons:

Wider parking space.

2026-05-28 • via Nuitee
J
Jason • family_with_children • us
7
Needs to be updated.
Pros:

Location

Cons:

Old and outdated

2026-05-27 • via Nuitee
E
Elizabeth • couple • us
10
2026-05-27 • via Nuitee
R
Robin • family_with_children • us
8
2026-05-27 • via Nuitee
L
Lynda • solo_traveller • us
10
Great location and views, excellent staff
Pros:

it was an exceptional location to downtown Gatlinburg. I had a balcony on the second floor, which overlooked the Little Pigeon River. There is an area beside the river with chairs and fire pits. They even supply firewood to make your own fire.

Cons:

A little outdated decor

2026-05-26 • via Nuitee
L
Lisa • couple • us
10
2026-05-26 • via Nuitee
E
Everett • couple • us
8
We were pleased to bring our 13 yr old fur baby. Enjoyed balcony looking over the river.
Pros:

Coffee was excellent. Scramble eggs were perfect not runny.

Cons:

The biscuit gravy needed sausage for flavor. The biscuits were hard, over baked.

2026-05-26 • via Nuitee
J
Joy • couple • us
10
Perfect!!!!
Pros:

The bed was amazing!!!!!!!
Staff was super nice and location was petfect!

Cons:

It was like a puzzle to get from parking to room. After path was learned it was just fine.

2026-05-25 • via Nuitee