Gatlinburg River Inn

Nothing really

Only thing I liked was leaving.

Great staff.

Nice location st the end of the strip. Trolley stop right out front. Room was nice overlooking the river . We loved it there. The staff were all great too.

The location on the river and its proximity to all the attractions was great.

The location of the property was wonderful.

Location
Short walk to all the fun places
Balcony fun to look at River

Where should I start First, we chose this hotel to celebrate our 29th wedding anniversary. We picked a hotel that had a river view and was located outside of the main grandstand. On Saturday, June 6th, I purchased a shirt from Gatlinburg Harley-Davidson. My wife picked out this particular shirt because it reminded her of her dad who had recently passed. The shirt was removed from our room on Sunday. I'm not sure if it was removed by accident or something else. When we notified the front desk clerk, she said the hotel manager would reach out to us the following day (Monday). The following day came and went, and no one called. So, my wife called the hotel asking to speak with the manager. The front desk clerk would not transfer the call to the hotel manager. Next, front desk clerk basically called my wife a liar, stating, “no one removed the shirt”. JUST TO CLARIFY, I’M TALKING ABOUT A $38 SHIRT, NOT JEWELRY, NOT HIGH DOLLAR ITEMS, A DAMN SHIRT. The clerk said that the hotel would wave their service fee, and that was it. Only $26. Second, the room was adequate, but the room service was subpar. The hotel offered complementary shampoo, conditioner, and body wash. However, both the shampoo and conditioner dispensers were empty, and we ran out of the body wash. It was never refilled The room was standard size, nothing fancy. Bed was average, as for comfort. The TV had several blocked channels, but we didn't care much, since we weren’t there to watch TV. Coffee! We had a cup of coffee the 1st morning, but the coffee was never restocked. Third, SPIDERS! As I stated above, my wife and I chose this hotel for the balcony and river view. On the first night we wanted to sit on the balcony and listen to the river and have a few adult beverages, only problem was, when it started becoming dusk, several spiders started crawling out of the walls. OMG! They were building webs and crawling above our heads. My wife lost her s+×÷. This was our Anniversary. The only good thing I can say about this hotel was the breakfast. That wasn't bad.

The breakfast was the best thing about this hotel

Breakfast wasn’t as it was stayed -appeared in promo on booking site for hotel - grandkids that were with our group were disappointed daily no pancakes on buffet-same exact items 3 days in a row - pouring couple cups of milk for kids always emptied milk pitcher - individual sizes would be more efficient

I chose to stay here because it was on the river and walkable to town & many activities. I had a room overlooking the river, but it's also next to the road which was noisy at night. The Inn could use some maintenance and updating. My room had what looked like mold around the bathtub, dirty floors & bleached stainded blanket. The other issue was an additional Environmental fee that I was charged at check in, I prepaid for my stay 3 months prior and that was never mentioned. I called the City Clerk and asked if this was City or State implemented, and was told it's done individually by the hotels. I did argue this & they refunded me. The positive was the front desk woman who was very understanding and helpful.

The staff was very helpful & friendly . The breakfast was very good.

Clean and convenient to town. Loved that the trolley stop was at the hotel! Beautiful river views! Breakfast was very good!

This place is old and tired. I fully expect that on my next trip to Gatlinburg it will have been torn down and replaced with a modern facility. One entire set of outside steps was closed as being unsafe. It had extensive cracks in the concrete. This made Room access from the parking areas awkward and a long distance. We won’t be back.