Gatlinburg River Inn

Hotels
8 (2636 reviews)
324 Hemlock Street , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Hot tub/Jacuzzi
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Quiet and relaxing environment
Nice balcony view
Helpful staff
Cons:
Cleanliness issues
High pet fee
Loud conditions in certain areas

Categories

Cleanliness
7.46
Numerous complaints regarding cleanliness, including dirty conditions and self-cleaning by guests.
Service
8.43
Some positive remarks about the staff's helpfulness, but issues with management's handling of complaints.
Location
9.47
Excellent comments regarding the location, convenient access to downtown and a river view.
Room Quality
7.92
Mixed feedback on room amenities; clean but some outdated features and issues mentioned.
Amenities
7.95
Limited amenities available, such as a closed hot tub and outdated TV.
Value for Money
6.91
Concerns regarding the high pet fee and overall expensive pricing given the condition of facilities.
Food and Beverage
7.46
Breakfast options deemed monotonous without variety, but overall satisfactory.
Overall Experience
8.43
Mixed experiences but some positive elements balance out the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:15

Property Description

Convenient Location near Dollywood Theme Park

Located just a short 10-minute drive from the popular Dollywood theme park, Gatlinburg River Inn offers a convenient and comfortable stay for guests looking to explore the attractions of Gatlinburg, Tennessee.

Relaxing Amenities for a Memorable Stay

Guests can unwind and enjoy the outdoor seasonal pool, spacious rooms with free WiFi and balconies, as well as amenities like a microwave, refrigerator, and coffee-making facilities. The cable TV in all rooms ensures entertainment during downtime.

Additional Features for Business and Leisure

For guests traveling for work, the hotel provides a business center with fax and photocopying services. After a day of meetings or sightseeing, the outdoor hot tub offers a perfect way to relax and rejuvenate.

Book your stay at Gatlinburg River Inn and experience comfort and convenience during your visit to Gatlinburg!

Important information:

Guests residing within a 20 mile radius of the property are not permitted at this motel.

When traveling with pets, please note that an extra charge of USD 60 per pet applies. The maximum number of pets allowed is 2 with the maximum weight of 27.2 Kg.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sat, Nov 1, 2025 until Thu, Apr 30, 2026
Swimming pool: Closed from Wed, Jan 7, 2026 until Mon, May 25, 2026
Swimming pool: Closed from Sat, Nov 1, 2025 until Thu, Apr 30, 2026
Swimming pool: Closed from Wed, Jan 7, 2026 until Mon, May 25, 2026
Hot tub/jacuzzi is closed from 2026-05-25 until 2026-01-07

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2636 reviews
Cleanliness: 7.46
Service: 8.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.95
Value for Money: 6.91
Food and Beverage: 7.46
Overall Experience: 8.43
B
Brad • couple • us
10
Great Value and Great Location
Pros:

Nicely remodeled. We've stayed here many times the last 40 years. Friendly staff. Nice breakfast. Great location. Short walk to downtown. On the water.

Cons:

$24 mystery charge.

2026-03-27 • via Nuitee
J
Joey • couple • us
9
Loved the creek flowing and the outside fire pits.
Pros:

It was clean and in good location!

Cons:

We enjoyed this property.

2026-03-27 • via Nuitee
J
Jeff • couple • us
8
Pros:

View was great and great location staff helpful and friendly

2026-03-26 • via Nuitee
C
Camila • couple • us
10
Pros:

Great value for
Money

2026-03-26 • via Nuitee
S
Stephanie • couple • us
10
2026-03-25 • via Nuitee
W
Wade • extended_group • us
7
2026-03-24 • via Nuitee
F
Fulkerson • solo_traveller • us
9
2026-03-21 • via Nuitee
C
charles • couple • us
10
2026-03-19 • via Nuitee
J
Joshua • solo_traveller • us
10
Awesome
Pros:

Great property with a convenient location for easy walking distance to the rest of Gatlinburg. Fire pits by the river with picnic areas.

Cons:

It was all great

2026-03-19 • via Nuitee
K
Katie • family_with_children • us
9
Great, comfortable clean stay with beautiful view
Pros:

Location was great! We were right on the water, which was lovely. We had a Beautiful night time view of mountain coaster lit up, and a beautiful day time vies if the River, babbling loudly; with the mountain coaster across the street. Breakfast was good- we made our own waffles and had juice and coffee sbd hot chocolate, looking at the River. Hotel coffee is never great, so I got a better one later

Cons:

As I said, hotel coffee isnt great; I’m not sure how it can be improved. The woman at the front desk who checked is in was professional enough, though not overly friendly And welcoming. Maybe because it was so late? If that’s the case. Maybe she should work a different shift.

2026-03-19 • via Nuitee
A
Aimee • solo_traveller • us
9
Great stay for the price
Pros:

The hotel has had some updating! Breakfast was good. Location was good… minutes walk from the strip. We had a 4th floor balcony on the river side and the view was great. The sound of the water was so soothing and at night you can watch the mountain coaster across the road. Great rooms for the price. Will stay here again.

Cons:

The mattresses were not comfortable… very hard.

2026-03-16 • via Nuitee
L
Lisa • couple • us
1
It was our anniversary and we left early because it was not what we expected
Pros:

The river

Cons:

our room smelt like marijuana. The place was dirty. I found black hair everywhere in the bathroom. We got a comforter out of the drawer. It had stains all over it. The toilet kept getting clogged up. The refrigerator didn’t work.

2026-03-16 • via Nuitee
S
Steven • couple • us
5
Wouldn’t stay there again
Pros:

Room was decent, bathroom wasn’t clean

Cons:

Sure didn’t match the pictures online , cleanliness in the rooms were poor

2026-03-16 • via Nuitee
V
Vernon • couple • us
9
Excellent
Pros:

Good breakfast, great staff, great location

Cons:

Nothing

2026-03-16 • via Nuitee
M
Madison • couple • us
10
AMAZING
Pros:

The view was amazing and our room was very nice!

Cons:

Not a thing!

2026-03-16 • via Nuitee
R
Robert • extended_group • us
10
Pros:

The sound of the river and the views on the patio are amazing. At night time the view of the mountain coaster lights was a special touch.

2026-03-15 • via Nuitee
T
Ted • couple • us
7
We had a good time for just a couple days
Pros:

Conveniently located

Cons:

The television could be improved, the shampoo dispensers never work properly and the crumbling ramp needs to be repaired

2026-03-14 • via Nuitee
K
Kathy • solo_traveller • us
8
2026-03-14 • via Nuitee
R
ramos • family_with_children • us
10
Perfect
Pros:

Si todo muy bien el desayuno súper el estacionamiento también y las habitaciones muy limpias y cómodas

2026-03-14 • via Nuitee
A
Amanda • couple • us
4
It was good enough for the weekend but next time we will stay at much nicer looking hotel right across the river.
Pros:

It’s was a short walk into the main part of town.

Cons:

It seemed run down, guests left trash in hallways and it was never picked up all weekend. The nice fire pit area would be nice if there was actual wood in the firepits and not pizza boxes, and guests also used that are as a pet bathroom and there was dog poop everywhere.

2026-03-14 • via Nuitee