Hugo Hotel

Hotels
8.8 (898 reviews)
5, Tzar Samuil Str. , Varna City , bg

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Clean rooms
Cozy atmosphere
Cons:
Cleaning issues in common areas
Breakfast variety limited
Parking charges not clearly mentioned

Categories

Cleanliness
8.34
Some reviews mentioned cleanliness issues, particularly with shared spaces and specific rooms.
Service
9.31
Generally positive mentions of the staff and service experience.
Location
9.35
Multiple reviews praised the hotel's convenient and central location.
Room Quality
8.8
Rooms were described as cozy and comfortable, though some issues were noted.
Amenities
8.83
Amenities met the needs of most guests, although some limitations were noted.
Value for Money
8.79
Overall value was deemed fair for the offerings compared to competitors.
Food and Beverage
7.84
Breakfast received mixed reviews, with improvements suggested.
Overall Experience
9.11
Most guests enjoyed their stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:51

Property Description

Prime Location
Hugo Hotel, nestled in the heart of the city center by the serene sea garden and a mere 300 meters from the beach, offers a perfect blend of convenience and tranquility.

Convenient Transfers and Accessibility
Situated just 8 km from the airport and 5 km from the central bus station, with transfer services available on request. Plus, with the bus stop for public transport only 100 meters away, exploring the city couldn't be easier.

Comfort and Service
Enjoy air-conditioned rooms with modern amenities like a flat-screen TV, cable channels, and complimentary Wi-Fi. Kickstart your day with a delicious breakfast buffet and rely on our 24-hour reception for a seamless stay.

Ready to experience the perfect stay in Varna? Book your room at Hugo Hotel now!

Important information:

Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VAR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for BGN 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs BGN 15 per day.

Location

Guest Reviews

8.8
Based on 898 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 9.11
S
Sinem • family_with_children • tr
10
Bize çok yardımcı oldular, gerek bavulları akşama kadar mıhafaza etmede gerekse taksi gibi ulaşım sorunlarımızı çözmede
Pros:

Tesis merkeze çok yakın sakin bir sokakta, imkanları yeterli temiz bir konaklama sağlıyor

2026-04-03 • via Nuitee
S
Sanjica oreskovic • solo_traveller • hr
8
2026-03-28 • via Nuitee
Георгиев • extended_group • bg
10
Тих и спокоен хотел.
Pros:

Хотела е на добра локация,тих и спокоен.Персонала е учтив.Стаите са чисти и подредени.Закуската ни хареса.

2026-03-25 • via Nuitee
M
M.T.R. • family_with_children • de
6
Pros:

Die Lage des Hotels ist sehr gut. Es ist nah zum Strand bzw. See Garten und der Fußgängerzone.

Cons:

Das Frühstück ist mengenmäßig und qualitativ abhängig von der Anzahl der Gäste. Bei wenigen anderen Gästen ist es bzw. war es für mich ungenügend.
Die Sauberkeit des Zimmers ließ zu wünschen übrig. Während meines Aufenthaltes wurde nicht einmal im Zimmer gesaugt. Außer dem Bett wurde nichts getan. Auch befanden sich Haare auf dem Bettlaken bei meiner Ankunft.
Die Dusche hat keine funktionierenden Dichtungen. Dadurch kommt es nach dem Duschen zu Überschwemmungen im Bad. Bei meiner Ankunft war der Wasserhahn vom Waschbecken extrem lose. Nach dem ich dies am Empfang bemängelt habe, wurde er wieder befestigt.
Auch hatte das Zimmer keinen Kleiderschrank. Bei längeren Aufenthalten lebt man aus dem Koffer.
Mein Zimmer hatte zwei Fenster. Das linke davon schließt nicht richtig. Dadurch war der Straßenlärm zu hören und man spürte die Kälte am Fenster deutlich.

2026-03-19 • via Nuitee
R
Rozalia • couple • mt
9
2026-03-16 • via Nuitee
L
Leo Onur • couple • us
7
2026-03-13 • via Nuitee
N
nikolay • family_with_children • bg
10
2026-03-12 • via Nuitee
T
Tatiana • couple • gr
9
2026-03-12 • via Nuitee
Петя • family_with_children • bg
10
2026-03-08 • via Nuitee
M
Maksymilian • solo_traveller • pl
10
2026-03-08 • via Nuitee
Радо • extended_group • bg
10
Pros:

Чисто и удобно

2026-03-08 • via Nuitee
E
Elka • couple • bg
10
Pros:

Хотелът беше много спокоен и чист. Най-много ми хареса леглото беше много удобно и високо. Голям плюс беше, че имаше паркинг към хотела.Местоположението е отлично и лесно за ориентиране. Определено бих го препоръчала за спокоен престой.
Персонала също бяха ТОП

2026-03-07 • via Nuitee
V
Veronika • family_with_children • bg
8
Pros:

Любезен персонал, размер на стаята, близостта на Морската градина и ароматното кафе.

Cons:

Липсваха ми чехли за еднократна употреба. Закуската беше семпла, но достатъчна.

2026-02-10 • via Nuitee
S
Sergiy • solo_traveller • ua
9
2026-01-29 • via Nuitee
קרנאל • couple • il
10
היה קצר וקולע
Pros:

מיקם טוב איכפתיות מקום שקט וטוב קטן ונגיש עזרו לנו בכול מה שהיינו צריכים ממש מלון טוב עם צוות טוב
תודה על השירות שלכם

Cons:

אין

2026-01-29 • via Nuitee
V
Vasil • extended_group • bg
8
2026-01-27 • via Nuitee
Мария • family_with_children • bg
10
2026-01-19 • via Nuitee
M
Mladen • solo_traveller • bg
10
2026-01-19 • via Nuitee
D
Daniel • family_with_children • pl
10
Byłem 5 dni i miałem non stop pogode ☀️, i bardzo blisko na plażę
Pros:

Lokalizacja

Cons:

Nic

2026-01-19 • via Nuitee
S
Sezen • family_with_children • tr
7
2026-01-19 • via Nuitee