Hugo Hotel

Hotels
8.8 (926 reviews)
5, Tzar Samuil Str. , Varna City , bg

Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Clean rooms
Cozy atmosphere
Cons:
Cleaning issues in common areas
Breakfast variety limited
Parking charges not clearly mentioned

Categories

Cleanliness
8.34
Some reviews mentioned cleanliness issues, particularly with shared spaces and specific rooms.
Service
9.31
Generally positive mentions of the staff and service experience.
Location
9.35
Multiple reviews praised the hotel's convenient and central location.
Room Quality
8.8
Rooms were described as cozy and comfortable, though some issues were noted.
Amenities
8.83
Amenities met the needs of most guests, although some limitations were noted.
Value for Money
8.79
Overall value was deemed fair for the offerings compared to competitors.
Food and Beverage
7.84
Breakfast received mixed reviews, with improvements suggested.
Overall Experience
9.11
Most guests enjoyed their stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:51

Property Description

Prime Location
Hugo Hotel, nestled in the heart of the city center by the serene sea garden and a mere 300 meters from the beach, offers a perfect blend of convenience and tranquility.

Convenient Transfers and Accessibility
Situated just 8 km from the airport and 5 km from the central bus station, with transfer services available on request. Plus, with the bus stop for public transport only 100 meters away, exploring the city couldn't be easier.

Comfort and Service
Enjoy air-conditioned rooms with modern amenities like a flat-screen TV, cable channels, and complimentary Wi-Fi. Kickstart your day with a delicious breakfast buffet and rely on our 24-hour reception for a seamless stay.

Ready to experience the perfect stay in Varna? Book your room at Hugo Hotel now!

Important information:

Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VAR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for BGN 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs BGN 15 per day.

Location

Guest Reviews

8.8
Based on 926 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 9.11
Дияна family_with_children bg
7
2026-06-06 via Nuitee
J
Justine Guzzoni solo_traveller fr
7
Pros:

La literie, le personnel très a l écoute, et l emplacement idéalement situé.

Cons:

Étanchéité de la douche, l eau coulée a côté. Et par conséquence la chambre sentait l'humidité.

2026-06-04 via Nuitee
R
Robert couple gb
9
Would definitely stay here again if the shower problem was rectified
Pros:

Excellent location close to the bars restaurants and the beach in a relatively quiet side street. The staff were unfailingly polite and helpful the housekeeper made up our room
perfectly. Breakfast was a buffet style with plenty of food options .

Cons:

The shower was of very poor design with water leaking all over the bathroom floor and although the staff provided extra towels to place around the shower enclosure both my wife and I found this extremely annoying. We were told most of the rooms suffered in the same way.

2026-06-04 via Nuitee
B
Bilgen family_with_children tr
8
Pros:

Kahvalti bazi olumsuz yorumlarin aksine cok doyurucu ve kesinlikle yeterliydi.

2026-06-02 via Nuitee
G
Georgi solo_traveller bg
8
2026-06-02 via Nuitee
A
André solo_traveller pt
9
Well Located Hotel With A Great Breakfast
Pros:

A very clean room in a nicely located area near the beach with a great breakfast served in the morning with loads of variety.

2026-06-02 via Nuitee
I
Iryna family_with_children bg
10
2026-06-01 via Nuitee
C
Cazaciuc solo_traveller ro
9
2026-06-01 via Nuitee
I
Ivan solo_traveller bg
10
Pros:

- Friendly, very helpful Receptionist
- Has Elevator
- Nice location
- Quiet neighborhood
- Smells new and fresh
- Nice sitting area with a sofa
- Small desk for laptop and phone charging
- Spotless bathroom

Cons:

- Showerheads and water controls. You can wet yourself with cold water until you get the hang of how it works, what side to turn for cold/hot and which way to turn for hand/overhead shower.
- The hose of the hand( telephone) shower was squirting and needed a replacement or repair.
The beds were not locked and were constantly separating

2026-05-31 via Nuitee
U
Uygun couple tr
8
Pros:

Temiz ve merkeziydi

Cons:

Çalışanların iletişimi kötü

2026-05-31 via Nuitee
P
Plamen solo_traveller bg
10
2026-05-29 via Nuitee
A
Andrzej solo_traveller pl
8
2026-05-26 via Nuitee
P
Polya couple bg
10
Highly recommend for city tours and hangouts.
Pros:

The hotel has an exceptional location, that appears to be right in the heart of Varna, near cultural sights, fancy restaurants, cafe’s and its also next to the entrance of the sea garden.

Cons:

I have no dislikes about the property.

2026-05-25 via Nuitee
T
Tatiana couple gr
9
2026-05-25 via Nuitee
R
Rodomir solo_traveller bg
10
Отличен хотел!
Pros:

Персонала изключително е вежлив. Хотела разполага с асансьор има място пред хотела за една кола да си разтовари багажа. Хотела разполага с подземен паркинг за 5 коли. Стаите са удобни и чисти. Има мини бар. Има кана за топла вода и чай и нес кафе.

2026-05-25 via Nuitee
Йордан solo_traveller bg
10
2026-05-24 via Nuitee
M
Maksym couple ua
4
2026-05-22 via Nuitee
H
hannah solo_traveller gb
10
Great little hotel
Pros:

Comfy beds, quiet, location right by the sea garden, 24 hour reception, very good breakfast (go early - 07:30 - for the pancakes and more choice)
We slept really well here and would definitely stay again.

Cons:

The showers would benefit from renovation but they're still powerful enough, the doors just leak a little. Parking, even to drop off, is a nightmare but doable if the guys behind you are patient!

2026-05-21 via Nuitee
P
Plamen solo_traveller bg
9
2026-05-16 via Nuitee
P
Paulina Georgieva solo_traveller bg
8
2026-05-16 via Nuitee