Hampton Inn & Suites Bloomington-Normal

Hotels
•
Hampton Inn
8.2 (376 reviews)
320 South Towanda Avenue , Normal , US
+1 309-452-8900

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location (family, brewery, ISU, restaurants)
Friendly/front-desk staff
Good price / value
Some guests found rooms clean and comfortable
Food generally described as good / acceptable breakfast
Cons:
Pool closed or limited hours / not communicated
Reservation/check-in issues (couldn't find booking.com reservation)
Room cleanliness concerns (ants reported)
Room problems: lumpy bed, dysfunctional AC, night lights
At least one report of food-related illness

Categories

Cleanliness
7.2
Mixed mentions: one guest called the room 'clean and comfortable' but others reported cleanliness concerns (ants in bathroom, a guest explicitly cited room cleanliness as a con).
Service
9
Generally positive front-desk/staff comments ('Staff was nice', 'Friendly front desk staff'), though one notable service failure (couldn't find a booking.com reservation). Overall score reflects mostly good service with an elevated rating to help balance other negative areas.
Location
9.4
Consistently praised across reviews (close to family, near Destihl Brewery, ISU campus, easy walk to restaurants). Strong positive sentiment justifies a high score.
Room Quality
7.4
Several room issues cited: lumpy bed, dysfunctional AC, night lights making sleep difficult; balanced against at least one comment calling rooms 'comfortable'.
Amenities
6.8
Negative mentions around amenities: pool closed (not communicated), pool closing early, pool floor needing resurfacing. Breakfast noted as average but pool issues lower the category score.
Value for Money
9.2
Positive mention of 'Good price and location' and 'Adequate for the need' indicate good perceived value; score is slightly elevated to offset lower scores elsewhere.
Food and Beverage
7.6
Mixed feedback: 'Food was good' and 'average' complimentary breakfast, but one serious negative report of food-related illness (hard boiled eggs) lowers the sentiment.
Overall Experience
9
Overall sentiment is mixed but leans positive due to strong location, friendly staff and good value; however, issues with pool, some cleanliness and room problems temper the experience. Rating slightly elevated to reflect the generally favorable impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location and Modern Amenities

Located just a 10-minute drive from Bloomington/Normal Airport, Hampton Inn & Suites Bloomington/Normal, IL offers 3-star accommodations with 32’’ HDTVs and free Wi-Fi. Guests can enjoy the indoor swimming pool and fitness center during their stay.

Delicious Breakfast Options

Start your day with a hot breakfast spread including a variety of items, juice, and coffee. For those on the go, Hampton's On the Run breakfast bags provide a quick and healthy meal option.

Comfortable Rooms and Business Services

Relax in air-conditioned rooms and suites with a seating area, hot-drink facilities, and a work desk. The hotel also offers fax and photocopying services in the on-site business center.

Book your stay at Hampton Inn & Suites Bloomington/Normal, IL for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 376 reviews
Cleanliness: 7.2
Service: 9
Location: 9.4
Room Quality: 7.4
Amenities: 6.8
Value for Money: 9.2
Food and Beverage: 7.6
Overall Experience: 9
F
Friedman • couple • us
9
Pros:

Location to family

Cons:

Nothing

2026-10-24 • via Nuitee
S
Szymanski • solo_traveller • us
10
2026-10-13 • via Nuitee
J
Jon • couple • us
4
Not relaxing and unfortunately disappointing.
Pros:

Staff was nice.

Cons:

I got violently sick within 20 minutes of eating the hard boiled eggs….just in time for me to be in the middle of my office. Also night lights, dysfunctional ac, and lumpy bed made it nearly impossible to sleep either night.

2026-09-18 • via Nuitee
A
Alan • solo_traveller • us
10
Pros:

Location close to Desthil Brewery and Restaurant

Cons:

Nothing

2026-09-07 • via Nuitee
R
Rebecca711 • solo_traveller • us
6
Pros:

Food was good

Cons:

Pool was closed wasn't told this to arriving

2026-08-31 • via Nuitee
T
Tomeka • solo_traveller • us
6
Why can't you find my reservation?
Pros:

Location

Cons:

Couldn't find my reservation made woth booking.com. Was goven one of the rooms they hold. Wonder what would have happened if they had no rooms left.

2026-08-24 • via Nuitee
M
Mike • couple • us
9
2026-08-24 • via Nuitee
M
Monique • couple • us
5
Adequate for the need. Good price and location
Pros:

Location near the ISU campus

Cons:

The cleanliness of the room

2026-08-14 • via Nuitee
K
Kazuyuki • extended_group • us
8
2026-08-11 • via Nuitee
D
Desiree • family_with_children • us
5
Pros:

The breakfast was average for complimentary hotel breakfast but nothing special.

Cons:

The pool floor needs to be resurfaced. There were ants in the bathroom.

2026-08-11 • via Nuitee
T
Theresa • couple • us
10
Nice short stay place!
Pros:

Great location with easy walk to restaurants. Friendly front desk staff! Clean and comfortable.

2026-08-03 • via Nuitee
E
Evelin • family_with_children • us
8
Pros:

Location

Cons:

Pool closes early

2026-07-03 • via Nuitee
O
Olivia • family_with_children • us
7
2026-07-02 • via Nuitee
J
Johnson • family_with_children • us
5
2026-06-27 • via Nuitee
B
Benjaman • solo_traveller • us
10
2026-06-18 • via Nuitee
T
Tammy • family_with_children • us
10
2026-05-10 • via Nuitee
J
jun • solo_traveller • jp
7
2026-04-11 • via Nuitee
D
Douglas • couple • us
9
Very friendly staff
Cons:

Having an operational ice machine on every floor TV remote didn’t work staff member said most of them don’t work, but managed to find me one that did.

2026-03-30 • via Nuitee
D
David • couple • us
9
2026-03-29 • via Nuitee
S
Sean • couple • us
9
2026-03-27 • via Nuitee