Hampton Inn & Suites Bloomington-Normal

Hotels
•
Hampton Inn
9 (579 reviews)
320 South Towanda Avenue , Normal , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Smooth check-in
Cons:
Filthy rooms
Overpriced
Amenities need update

Categories

Cleanliness
8.35
Numerous mentions of trash, mold, and poor bathroom conditions reflect negative sentiment regarding cleanliness.
Service
10
Positive feedback regarding staff friendliness and helpfulness, check-in process was smooth.
Location
10
Frequent mentions of a great location and proximity to nearby shopping and restaurants.
Room Quality
8.82
Mixed reviews with concerns over outdated facilities and problems like a noisy shower or broken TV.
Amenities
9.86
Amenities such as a pool and breakfast are mentioned, though breakfast quality received negative comments.
Value for Money
8.31
Comments indicate the hotel is overpriced for the quality received, especially compared to competitor hotels.
Food and Beverage
7.84
Negative comments about breakfast options being tasteless and not enjoyable.
Overall Experience
8.8
Despite some positives, overall sentiment reflects disappointment due to cleanliness and value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:38

Property Description

Convenient Location and Modern Amenities

Located just a 10-minute drive from Bloomington/Normal Airport, Hampton Inn & Suites Bloomington/Normal, IL offers 3-star accommodations with 32’’ HDTVs and free Wi-Fi. Guests can enjoy the indoor swimming pool and fitness center during their stay.

Delicious Breakfast Options

Start your day with a hot breakfast spread including a variety of items, juice, and coffee. For those on the go, Hampton's On the Run breakfast bags provide a quick and healthy meal option.

Comfortable Rooms and Business Services

Relax in air-conditioned rooms and suites with a seating area, hot-drink facilities, and a work desk. The hotel also offers fax and photocopying services in the on-site business center.

Book your stay at Hampton Inn & Suites Bloomington/Normal, IL for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 3 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 17 years old and over stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 579 reviews
Cleanliness: 8.35
Service: 10
Location: 10
Room Quality: 8.82
Amenities: 9.86
Value for Money: 8.31
Food and Beverage: 7.84
Overall Experience: 8.8
J
jun • solo_traveller • jp
7
2026-04-11 • via Nuitee
D
Douglas • couple • us
9
Very friendly staff
Cons:

Having an operational ice machine on every floor TV remote didn’t work staff member said most of them don’t work, but managed to find me one that did.

2026-03-30 • via Nuitee
D
David • couple • us
9
2026-03-29 • via Nuitee
S
Sean • couple • us
9
2026-03-27 • via Nuitee
R
Rosie • couple • us
10
2026-01-22 • via Nuitee
L
Lindsay • solo_traveller • us
7
Cons:

Spin bike was broken in the gym

2026-01-21 • via Nuitee
E
Erika • solo_traveller • us
9
2026-01-20 • via Nuitee
M
Marshall • family_with_children • us
6
Pretty average.
Pros:

All hotel breakfasts are greatly lacking in appetizing protein offerings. Whenever possible I go elsewhere for breakfast. Hilton chains are no exception.

2026-01-19 • via Nuitee
R
Ramsey • couple • us
7
Pros:

Loved the pool and hot tub. Slept comfortably. Check in was smooth.

Cons:

Unfortunately our TV didn’t work.

2026-01-19 • via Nuitee
J
Jane • couple • us
10
2026-01-19 • via Nuitee
C
Corrie • couple • us
8
2025-12-29 • via Nuitee
S
Shannon • couple • us
1
Pros:

I like the location

Cons:

The hotel was filthy. There was trash and laundry left in the hallway the whole time that we were there, there was an extra charge to our card that I have a feeling we’re gonna end up having to fight to get removed when you walk in on the bottom floor by the pool, you can smell the mold so I don’t know if there’s a plumbing issue or leakage from the pool but not a good trip

2025-12-26 • via Nuitee
M
MARITES • extended_group • us
10
2025-12-18 • via Nuitee
C
Catherine • family_with_children • us
4
Location great. Staff awesome. You need to update your facility as getting run down
Pros:

Love location

Cons:

Carpet worn in room. Wallpaper falling off in bathroom. Shower loud squeak when on and water control none needs some work

2025-11-26 • via Nuitee
N
Nicole • solo_traveller • us
8
Decent place to stay, centrally located
Pros:

Location

Cons:

Bathroom shower had mold

2025-11-20 • via Nuitee
J
Justin • family_with_children • us
5
Nice and clean but not worr $200/night.
Pros:

It was nice looking and in a good location

Cons:

I could hear everything outside our room and everything by the cereal in the continental breakfast was tasteless.

2025-11-05 • via Nuitee
M
Mark • solo_traveller • us
8
2025-11-03 • via Nuitee
M
Monica • extended_group • us
8
Decent hotel, clean with modest breakfast.
Pros:

Distance to ISU

Cons:

Bed super hard and property bathroom sink cabinet very worn and very low toilet.

2025-10-19 • via Nuitee
E
Erin • family_with_children • us
10
2025-10-17 • via Nuitee
M
Melissa • family
10
Pros:

Staff was warm and welcoming. It’s a quick walk to Starbucks in the morning and Destihl Brewery for dinner. Breakfast was better than expected !

2025-10-12 • via Nuitee