Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Spacious rooms
Cons:
Cleanliness issues
Inconsistent service quality
Outdated facilities

Categories

Cleanliness
8.04
Several complaints about cleanliness and maintenance issues in the room.
Service
9.22
Overall positive comments about the staff being friendly and accommodating.
Location
9.26
Location is described as nice and convenient, with lovely surroundings.
Room Quality
8.71
Spacious rooms with comfortable beds, though some amenities are a bit outdated.
Amenities
8.74
Good amenities such as the pool and gym, but some entertainment options missing.
Value for Money
8.5
Mixed feedback on the buffet and some facilities not aligning with expectations for a five-star hotel.
Food and Beverage
8.25
Positive comments about food quality, but concerns over beverage options.
Overall Experience
8.91
Guests enjoyed their time but noted some limitations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:51

Property Description

Luxurious Mediterranean Village Setting
Nestled on 2 golf courses overlooking Gran Bahía Bay, The Level at Meliá Villaitana offers a unique Mediterranean village experience.

Exclusive Amenities and Services
Indulge in thermal pools, tennis courts, paddle tennis, and an Open Bar with Aperitive Time. The Level guests enjoy private access to premium services and an exclusive heated swimming pool.

Gourmet Dining and Entertainment
Savor diverse culinary experiences at multiple restaurants and bars, including Indigo Restaurant's avant-garde cuisine and Casa Nostra Restaurant's modern Italian dishes. Don't miss out on the exclusive animation activities and golfing opportunities.

Book now to elevate your stay at The Level at Meliá Villaitana and create unforgettable memories in this picturesque Mediterranean haven.

Important information:

All cots are subject to availability.

Please note that guests must present the credit card used to make the reservation on arrival. Payment must be made upon arrival.

Please note, guest booking the all-inclusive rate can enjoy the all-inclusive services from 12:00 on the check-in day until 12:00 on the check-out day.

When booking half-board and full board, please note that drinks are not included.
Please note that:
- Half board , consists of buffet dinner , drinks not included and breakfast .
- Full board, consists of buffet lunch on the day of arrival, buffet dinner, drinks not included and breakfast .

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 8 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 273 reviews
Cleanliness: 8.04
Service: 9.22
Location: 9.26
Room Quality: 8.71
Amenities: 8.74
Value for Money: 8.5
Food and Beverage: 8.25
Overall Experience: 8.91
B
Borja • couple • es
7
Pros:

todo muy bien

2026-03-13 • via Nuitee
A
Alberto • couple • es
10
2026-03-09 • via Nuitee
A
Andrea • family_with_children • cl
10
Perfecto relax
Pros:

Instalaciones, servicio, amabilidad del personal.

Cons:

Había un grupo de chicas en una despedida de soltera y alojaron en la habitación contigua. Muy bulliciosas.

2026-03-08 • via Nuitee
J
Joana Maria • couple • es
9
Volveremos
Pros:

El encanto del sitio es espectacular, la comida buenisima y el personal un 10

Cons:

El spa se queda corto para el hotel que es

2026-03-08 • via Nuitee
P
pamies • family_with_children • es
9
2026-03-08 • via Nuitee
E
Elvira • couple • es
9
2026-03-07 • via Nuitee
I
inma • family_with_children • es
9
Pros:

El trato excelente y la piscina climatizada

2026-03-05 • via Nuitee
L
LOPEZ CARRASCO • solo_traveller • es
10
2026-03-03 • via Nuitee
M
Martín Sánchez • family_with_children • es
10
2026-03-02 • via Nuitee
P
Petrovici • family_with_children • es
1
Cons:

I made my reservation through Booking.com in advance, expecting a smooth and welcoming arrival. Unfortunately, upon reaching the reception, I was informed that the hotel had no record of our booking. What followed was an extremely uncomfortable situation: I remained standing at the reception desk for approximately 40 minutes with my young son, while the receptionist attempted to contact Booking.com.

After finally reaching a Booking.com call center agent, I was asked to wait an additional 15–20 minutes for a confirmation email. Although I received the confirmation promptly, the hotel informed me that the email had been sent to a reservations address that the reception staff could not access. The situation remained unresolved until I requested that a manager be involved. The manager did not come personally, but apparently advised reception by phone that the confirmation had been received at the hotel’s reservations email.

We were finally given our room approximately 45 minutes later. By this point, the experience had already been very stressful and exhausting.

Unfortunately, the difficulties did not end there. The room was prepared with two twin beds, despite our stay including our son. No one asked whether we needed the sofa bed to be prepared for him. Additionally, there were towels only for two guests. I had to call reception to request additional towels, as none were proactively provided.

At check-out, another receptionist acknowledged the issue and apologized on behalf of the hotel. While I appreciated the apology, it came after no real attempt had been made during our stay to recover the service or compensate for the inconvenience and distress caused.

In the spirit of hospitality — where the guest experience is central — I believe the handling of this situation fell significantly below the standards expected from a hotel of Meliá Villaitana’s reputation. The prolonged waiting time, lack of proactive communication, absence of managerial presence d

2026-03-02 • via Nuitee
N
Natalia • couple • es
8
2026-03-01 • via Nuitee
L
Laura • extended_group • es
10
Inmejorable
Pros:

El personal, muy amable , el desayuno de Buffet muy variado y amplio , las instalaciones del resort maravillosas. Sergio encargado de la limpieza de las habitaciones un encanto de persona

2026-03-01 • via Nuitee
C
caroline • family_with_children • es
10
Pros:

Beautiful surroundings. Excellent room with fabulous shower. Complimentary Lounge. Heated pool. Good food.

2026-02-27 • via Nuitee
M
montse • family_with_children • es
10
Pros:

Me encantó la tranquilidad del lugar, lo bonito y pintoresco que es, y la piscina exterior climatizada! Un lujazo!!

Cons:

En principio no recuerdo nada negativo

2026-02-24 • via Nuitee
M
Michel • family_with_children • be
8
Rustvakantie met dochter en kleindochter.
Pros:

Het verwarmd zwembad.

Cons:

De kwaliteit van de rosé huiswijn, niet te drinken!

2026-02-23 • via Nuitee
R
Rosa • couple • es
10
Muy romántico
Pros:

La atención de todo el personal y las instalaciones

2026-02-22 • via Nuitee
M
Maria • couple • es
10
2026-02-22 • via Nuitee
F
Ferrández Belmonte • couple • es
10
2026-02-13 • via Nuitee
H
henri • solo_traveller • es
8
2026-02-11 • via Nuitee
L
Laura • couple • es
10
Maravilloso
Pros:

El jacuzzi

Cons:

Por las ventanas entra aire

2026-01-29 • via Nuitee