Novotel Kuala Lumpur City Centre

Hotels
Novotel
8.4 (3411 reviews)
2 Jalan Kia Peng , Kuala Lumpur , my

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Limited breakfast variety

Categories

Cleanliness
7.79
Reported dirty room upon check-in; however, some cleanliness is noted subsequently.
Service
9.26
Staff described as kind and helpful, with positive interactions reported.
Location
9.3
Multiple reviews highlight excellent location near shopping and transport.
Room Quality
8.25
Rooms deemed comfortable but some mention of tiredness and small size.
Amenities
7.78
Facilities had issues, such as non-working appliances; some improvements needed.
Value for Money
8.24
Generally considered good but some felt amenities and breakfast options could improve.
Food and Beverage
7.79
Breakfast variety criticized, needs more options for a 4-star hotel.
Overall Experience
8.76
Generally positive experience, with key highlights at location and staff quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:23

Property Description

Prime Location
Located in the heart of Kuala Lumpur's Golden Triangle, Novotel is just steps away from iconic landmarks and shopping districts.

Modern Amenities
Renovated rooms at Novotel feature smart TVs, 24-hour room service, and upgraded facilities for a comfortable stay.

Leisure Facilities
Guests can unwind at the fitness centre, take a dip in the swimming pool, or enjoy a game of virtual golf at the in-house club.

To experience the perfect blend of luxury and convenience, book your stay at Novotel Kuala Lumpur City Centre today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. MYR10 Tourism Fee is applied to Foreign Tourists, payable to hotel upon check in. This Tourism Fee is exempted for stays between 1 July 2020 to 31 December 2022.
An amount of deposit will be collected upon check-in and unutilized amount is refundable upon departure.
Apart from that, should there be damaged to the room while the stay or detected upon departure, depending on the type and extent of damage, the hotel is entitle to collect a separate amount accordingly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.4
Based on 3411 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
T
Tair couple kz
9
2026-08-29 via Nuitee
C
Chih-Lun solo_traveller tw
8
Pros:

地點位置很好

Cons:

住五天中間有毛巾少給的情況,知會後有補上

2026-08-28 via Nuitee
M
Margarida solo_traveller pt
10
2026-08-27 via Nuitee
K
KIYOSHI family_with_children jp
8
2026-08-26 via Nuitee
N
Nana couple mm
10
2026-08-25 via Nuitee
J
Jemma family_with_children au
10
Amazing
Pros:

Location
Clean
Friendly
Price

2026-08-25 via Nuitee
K
KAORI family_with_children jp
7
2026-08-24 via Nuitee
C
Carine solo_traveller us
10
Wonderful
Pros:

Perfect location and great staff

Cons:

All was great

2026-08-24 via Nuitee
H
Hilal family_with_children om
10
الاقامه ممتازه والفندق قريب من جميع الخدمات من مطاعم وغيره
Pros:

كل شي ممتاز من النظافه والافطار والفريق والتعامل الراقي، شكراً للاستاذ اديب والاصدقاء جمعياً.

2026-08-23 via Nuitee
Y
YUNG WEI solo_traveller my
7
Pleasant.
Pros:

1. Location. Hotel is just right beside the covered pedestrian walk to pavilion in 1 minute. Good for quick refresh if tiring from shopping or put things back to hotel.
2. Price is decent for the prime location.
3. Maintained ok for the room despite the ages.
4. 24hrs convenient store at the basement of lobby make it very convenient for anytime refresh. Connected to hotel & easily accessed to.
5. Luggage storage is provided after checkout.

Cons:

1. Toilets seems got water leaking or minor smell sometimes but not a big issue.
2. Breakfast sections are above lobby make it quite awkward, and staff attention on details can be further improve i.e. arrange seatings.

2026-08-23 via Nuitee
N
Narooma solo_traveller au
9
Perfect location in the heart of town
Pros:

The hotel is in walking distance to the PetronasTwin Towers, with your walk leading through a lovely, nearby park.
Everything was as it should be. I couldn't find any faults, including the delightful breakfast buffet.

Cons:

Nothing ...

2026-08-22 via Nuitee
M
Mrs.SITI RAUDHA solo_traveller my
7
2026-08-22 via Nuitee
A
Assem family_with_children kz
8
2026-08-18 via Nuitee
L
Leow Lip Boon solo_traveller sg
6
2026-08-18 via Nuitee
A
Anas Malek 1992 solo_traveller om
6
2026-08-18 via Nuitee
H
Horace couple my
9
2026-08-17 via Nuitee
A
Alexis family_with_children fr
10
2026-08-17 via Nuitee
M
MKAijaz family_with_children ae
8
stayed again
Pros:

it was our 3rd time staying in same hotel. i loved this hotel since it is very close to mall, shops and main street. there are lots of options available to eat. The street is not crowded. the room is very clean and size is decent and has all the facilities.

Cons:

i requested for early check in instead of early checked in, our rooms were handed over 1 hour later than regular check in time. it was never happened to us. i guess hotel was pretty busy.

2026-08-17 via Nuitee
A
Alexis family_with_children fr
10
Pros:

Emplacement

2026-08-17 via Nuitee
P
Prerana family_with_children np
5
2026-08-17 via Nuitee