Novotel Kuala Lumpur City Centre

Hotels
•
Novotel
8.4 (3313 reviews)
2 Jalan Kia Peng , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Limited breakfast variety

Categories

Cleanliness
7.79
Reported dirty room upon check-in; however, some cleanliness is noted subsequently.
Service
9.26
Staff described as kind and helpful, with positive interactions reported.
Location
9.3
Multiple reviews highlight excellent location near shopping and transport.
Room Quality
8.25
Rooms deemed comfortable but some mention of tiredness and small size.
Amenities
7.78
Facilities had issues, such as non-working appliances; some improvements needed.
Value for Money
8.24
Generally considered good but some felt amenities and breakfast options could improve.
Food and Beverage
7.79
Breakfast variety criticized, needs more options for a 4-star hotel.
Overall Experience
8.76
Generally positive experience, with key highlights at location and staff quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:23

Property Description

Prime Location
Located in the heart of Kuala Lumpur's Golden Triangle, Novotel is just steps away from iconic landmarks and shopping districts.

Modern Amenities
Renovated rooms at Novotel feature smart TVs, 24-hour room service, and upgraded facilities for a comfortable stay.

Leisure Facilities
Guests can unwind at the fitness centre, take a dip in the swimming pool, or enjoy a game of virtual golf at the in-house club.

To experience the perfect blend of luxury and convenience, book your stay at Novotel Kuala Lumpur City Centre today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. MYR10 Tourism Fee is applied to Foreign Tourists, payable to hotel upon check in. This Tourism Fee is exempted for stays between 1 July 2020 to 31 December 2022.
An amount of deposit will be collected upon check-in and unutilized amount is refundable upon departure.
Apart from that, should there be damaged to the room while the stay or detected upon departure, depending on the type and extent of damage, the hotel is entitle to collect a separate amount accordingly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3313 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
H
hanting • solo_traveller • tw
8
Pros:

乾淨

Cons:

早餐不優

2026-05-08 • via Nuitee
E
Edson Ares Sixto • couple • br
8
2026-05-07 • via Nuitee
S
Shayan Ahmed • family_with_children • pk
10
Pros:

Everything pitch-perfect. The location was phenomenal. Right next to the walking bridge. We didn't need to rent a car or call grab as this was the best place to explore via foot even though we had a 1 year old baby with us. Loved. Next, comfort. Superb luxurious hotel, seems like newly built, utter luxury. The lifts, the corridors, the lobby, the room, the bathrooms. Super clean, decent size of both bathroom and the room itself. I travel a lot to different cities and comfort is my no.1 priority and this was catered to by Novotel. It will be my no.1 spot whenever I come back to KL IN SHA ALLAH. The beds and pillows were super comfortable, the view was amazing, we got some KL tower view and also KLCC view. The area around it was all luxury and shouted "high-end" . There are two 7/11 stores across the street and 1 other big store right in the basement of this hotel which was phenomenal. Also the staff omg. My suitcase lock was not opening and they sent someone in the middle of the night to open it. I cant thank them enough.

Cons:

Nothing at all seriously! I'am 100% staying here IN SHA ALLAH whenever I return. I stayed with my wife and baby.

2026-05-06 • via Nuitee
C
Charles • family_with_children • ke
8
2026-05-05 • via Nuitee
A
Axror • couple • uz
4
2026-05-05 • via Nuitee
V
VVernon • solo_traveller • sg
9
Pros:

Location was convenient to city centre and pavilion mall

Cons:

The breakfast spread is a bit lackluster.

2026-05-05 • via Nuitee
R
Radin Marsita • family_with_children • sg
9
Pros:

Superb location

Cons:

More pillows

2026-05-05 • via Nuitee
P
Prabhleen • family_with_children • in
9
2026-05-05 • via Nuitee
W
Wouter • family_with_children • nl
9
Centraler kan niet!
Pros:

De locatie - midden in het centrum van KL - is echt geweldig. Het ontbijt is zeer uitgebreid en typisch Maleisisch (dus geen English breakfast). De kamers zijn zeer comfortabel.

Cons:

Het zwembad is op de derde verdieping, biedt geen privacy tegen de omringende hoogbouw en is klein in verhouding tot het aantal gasten dat het hotel kan herbergen.

2026-05-03 • via Nuitee
Z
Zaki • extended_group • pk
10
2026-05-03 • via Nuitee
S
Soebekti • couple • qa
9
2026-05-03 • via Nuitee
M
MATT • solo_traveller • my
9
2026-05-03 • via Nuitee
M
Michael • solo_traveller • au
9
2026-05-01 • via Nuitee
M
mika • family_with_children • at
3
Poor choice of hotel for the money. Very weak breakfasts. Small, modest pool.
Cons:

Poor choice of hotel for the money. Very weak breakfasts. Small, modest pool.

2026-04-30 • via Nuitee
R
Rifel Landong • couple • id
9
Wonderful
Pros:

Breakfast is delicious. The location is near my business location.

Cons:

Nothing

2026-04-29 • via Nuitee
N
Nasirudin • extended_group • sg
9
Would recommend to friends & family ☺️
Pros:

Nice breakfast & location is good too

Cons:

None

2026-04-26 • via Nuitee
M
Mohammed • couple • sa
10
2026-04-26 • via Nuitee
G
Gaurav • solo_traveller • in
8
2026-04-26 • via Nuitee
C
Carolyn • couple • sg
7
2026-04-26 • via Nuitee
K
kwok pui • couple • sg
9
I would like to return and stay in this hotel.
Pros:

Location is great, within walking distance to Pavilion Mall, Suria KLCC, and Bukit Bintang MRT station. Room is great, having a couch makes it a corner for relaxation while in the room. Breakfast is at Food Exchange, a very decent and relaxing place for coffee and slow start for the day. Staff are friendly and helpful.

Cons:

I just wish there is a bit more variety of hot items for breakfast. I hope there is some indicator which elevator arrives, easy to miss it unless one stands a bit away from the three elevators. Getting to the main entrance from the Pavilion mall side, one has to watch out for cars coming from the street on the left and car exiting the hotel car park on the right. If there is a barrier for car exiting the hotel, it will give the guests better protection from potential accidents.

2026-04-25 • via Nuitee