Novotel Kuala Lumpur City Centre

Hotels
•
Novotel
8.3 (3281 reviews)
2 Jalan Kia Peng , Kuala Lumpur , MY
+60 3-2147 0888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location (near Pavilion, KLCC/Petronas)
Friendly and helpful staff / great hospitality
Clean, well‑maintained rooms
Spacious rooms
Convenient access to shopping and exhibition centers
24‑hour convenience store in lobby basement
Good breakfast buffet (many positive mentions)
Luggage storage available after checkout
Cons:
Limited and awkward parking / no guaranteed guest parking
Booking / check‑in confusion (breakfast inclusion and checkout date issues)
Some spa staff not very welcoming
Occasional towel shortage during longer stays
Minor toilet leak / occasional smell reported
Room rate considered slightly high by some guests
Late check‑in reported by at least one guest
Smart TV lighting / in‑room minor amenity tweaks requested

Categories

Cleanliness
8.1
Generally positive mentions of clean, well‑maintained rooms; a few minor issues reported (occasional towel shortage, isolated minor toilet smell/leak).
Service
8.8
Multiple reviews praise friendly, helpful staff and excellent hospitality (breakfast manager, named staff); isolated issues include check‑out/booking confusion and late check‑in.
Location
9.4
Consistently and strongly praised — walking distance to Pavilion, KLCC/Petronas Towers, central for shopping and transport; many reviewers call it the best/perfect location.
Room Quality
8.1
Rooms described as spacious with good amenities; some minor complaints (smart TV lighting, occasional towel shortage).
Amenities
7.6
Mixed signals: convenient 24hr shop and luggage storage noted, but limited/awkward parking and some spa staff/customer service issues reduce the score.
Value for Money
7.8
Perceived as decent for the prime location by many, but a number of guests cited slightly high room rates and at least one booking/breakfast inclusion dispute that hurt perceived value.
Food and Beverage
8
Breakfast buffet receives positive comments (described as delightful); some remarks about staff attention and a guest dispute over breakfast inclusion on booking platforms.
Overall Experience
8.6
Majority of reviews report a good to excellent stay (words like 'amazing', 'wonderful'); a few operational issues (parking, booking mix‑ups) temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Prime Location
Located in the heart of Kuala Lumpur's Golden Triangle, Novotel is just steps away from iconic landmarks and shopping districts.

Modern Amenities
Renovated rooms at Novotel feature smart TVs, 24-hour room service, and upgraded facilities for a comfortable stay.

Leisure Facilities
Guests can unwind at the fitness centre, take a dip in the swimming pool, or enjoy a game of virtual golf at the in-house club.

To experience the perfect blend of luxury and convenience, book your stay at Novotel Kuala Lumpur City Centre today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. MYR10 Tourism Fee is applied to Foreign Tourists, payable to hotel upon check in. This Tourism Fee is exempted for stays between 1 July 2020 to 31 December 2022.
An amount of deposit will be collected upon check-in and unutilized amount is refundable upon departure.
Apart from that, should there be damaged to the room while the stay or detected upon departure, depending on the type and extent of damage, the hotel is entitle to collect a separate amount accordingly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.3
Based on 3281 reviews
Cleanliness: 8.1
Service: 8.8
Location: 9.4
Room Quality: 8.1
Amenities: 7.6
Value for Money: 7.8
Food and Beverage: 8
Overall Experience: 8.6
P
Parvinder • couple • gb
7
Pros:

Good location

Cons:

Mess up with check out date and also room types don’t allow 3 adults or a child and 2 admits

2026-10-31 • via Nuitee
K
Kirandeep • family_with_children • gb
10
2026-10-31 • via Nuitee
P
Parvinder • family_with_children • gb
8
2026-10-31 • via Nuitee
K
Katja • family_with_children • si
10
Best location for KL city exploring
Pros:

Lady manager at the breakfast buffet was amazing, every morning welcomed us, she provided all information we needed.

Cons:

Non

2026-10-30 • via Nuitee
L
Luvlyn • solo_traveller • in
10
2026-10-30 • via Nuitee
J
jean marc • couple • fr
10
2026-10-29 • via Nuitee
A
Abdullah • couple • pk
8
Overall a good stay.
Pros:

Location was great.

2026-10-25 • via Nuitee
S
Saeed • solo_traveller • ae
9
Pros:

Great location

Cons:

All good

2026-10-22 • via Nuitee
S
SULAGNA • family_with_children • in
10
2026-10-21 • via Nuitee
C
CHEKKOUH • family_with_children • ma
5
2026-10-21 • via Nuitee
K
Khan • family_with_children • ae
8
2026-10-18 • via Nuitee
K
Khan • family_with_children • ae
8
2026-10-18 • via Nuitee
F
Fakhruddin • couple • us
7
2026-10-17 • via Nuitee
J
Jung Sun • solo_traveller • kr
9
2026-10-14 • via Nuitee
H
Hamda • couple • ae
10
2026-10-13 • via Nuitee
トモキ • solo_traveller • jp
10
とてもよかった
Pros:

部屋がきちんと清掃されていて、清潔さを感じた

2026-10-12 • via Nuitee
B
Behzad • couple • au
8
2026-10-12 • via Nuitee
M
Mohamed • couple • sg
1
Sore and boring after was cheated by Booking.com
Pros:

I felt cheated. When I booked with Agoda, breakfast was included with the price of S$138 but upon check in I was told breakfast not included. I feel very sore on this experience and will never book with Agoda or Booking.com anymore

Cons:

Same as what I wrote as I like.

2026-10-12 • via Nuitee
C
Caitlin • family_with_children • au
7
2026-10-08 • via Nuitee
H
Hamza • couple • mr
10
2026-10-07 • via Nuitee