Novotel Kuala Lumpur City Centre

Hotels
•
Novotel
8.4 (3229 reviews)
2 Jalan Kia Peng , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Limited breakfast variety

Categories

Cleanliness
7.79
Reported dirty room upon check-in; however, some cleanliness is noted subsequently.
Service
9.26
Staff described as kind and helpful, with positive interactions reported.
Location
9.3
Multiple reviews highlight excellent location near shopping and transport.
Room Quality
8.25
Rooms deemed comfortable but some mention of tiredness and small size.
Amenities
7.78
Facilities had issues, such as non-working appliances; some improvements needed.
Value for Money
8.24
Generally considered good but some felt amenities and breakfast options could improve.
Food and Beverage
7.79
Breakfast variety criticized, needs more options for a 4-star hotel.
Overall Experience
8.76
Generally positive experience, with key highlights at location and staff quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:23

Property Description

Prime Location
Located in the heart of Kuala Lumpur's Golden Triangle, Novotel is just steps away from iconic landmarks and shopping districts.

Modern Amenities
Renovated rooms at Novotel feature smart TVs, 24-hour room service, and upgraded facilities for a comfortable stay.

Leisure Facilities
Guests can unwind at the fitness centre, take a dip in the swimming pool, or enjoy a game of virtual golf at the in-house club.

To experience the perfect blend of luxury and convenience, book your stay at Novotel Kuala Lumpur City Centre today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. MYR10 Tourism Fee is applied to Foreign Tourists, payable to hotel upon check in. This Tourism Fee is exempted for stays between 1 July 2020 to 31 December 2022.
An amount of deposit will be collected upon check-in and unutilized amount is refundable upon departure.
Apart from that, should there be damaged to the room while the stay or detected upon departure, depending on the type and extent of damage, the hotel is entitle to collect a separate amount accordingly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3229 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
S
Smith • solo_traveller • th
8
2026-03-28 • via Nuitee
B
Babayev • family_with_children • tm
10
Pros:

Very good hotel and personals. Friendly, helpfull and kind. Also the location is amazing.

Cons:

N/A

2026-03-28 • via Nuitee
M
Mostafa Noor • extended_group • bd
7
2026-03-27 • via Nuitee
K
Koji • couple • my
8
2026-03-26 • via Nuitee
M
Minh Anh • family_with_children • vn
9
Nice stay and suitable for children
Pros:

I think the location is perfect, very close to the skywalk which literally connect me to the main attractions of the city

Cons:

Room could be a bit small and AC will take some time to be cool but it is ok

2026-03-25 • via Nuitee
V
Vinod • family_with_children • in
8
Pros:

Good location, Good brekfast

2026-03-25 • via Nuitee
L
Lakshmi • family_with_children • au
10
2026-03-25 • via Nuitee
T
Teo • solo_traveller • kh
9
2026-03-24 • via Nuitee
G
Gerrard • couple • ph
8
This is our regular hotel whenever we're in KL. Probably have stayed five times the past year. Always reliable.
2026-03-24 • via Nuitee
R
Rajagopal • solo_traveller • my
10
Staff all good and friendly & excellent.
Pros:

All very good I'm score number 5 it's excellent.

Cons:

No

2026-03-21 • via Nuitee
K
Kamilla • couple • tj
9
Pros:

Хорошая локация, чистый номер, отличный персонал

Cons:

Нет ковриков около бассейна, поэтому очень сколько.
Средний завтрак

2026-03-20 • via Nuitee
P
Pat • couple • ie
10
Great stay In Kuala Lumper.
Pros:

Very good location beside the Pavilion mall. Friendly and helpful staff, Very good breakfast and no replenisment issues.
At around 28m2 the room size was ideal for us. Getting to KLCC via the adjacent Skybridge made getting to that part of the city easy while staying out of the heat. Would absolutely stay here again.

Cons:

A relativly minor issue but the lighting in both the bedroom and bathroom could have been better.

2026-03-19 • via Nuitee
Пискун • couple • rs
10
2026-03-15 • via Nuitee
L
LILIIA • couple • ru
9
2026-03-15 • via Nuitee
C
Chamila • couple • au
10
Very comfortable
Pros:

The convenience to get about on foot. A shopping mall just across the road and walking distance to other places

Cons:

Nothing to complain. Was very happy about our stay

2026-03-12 • via Nuitee
P
Prathamesh • extended_group • nz
8
Perfect location
Pros:

Location

Cons:

I have not got my advance back yet which I was charged at the property during check in

2026-03-11 • via Nuitee
R
Rima • family_with_children • lt
10
Puikus
Pros:

Viskas puiku. Labai paslaugus personalas. ,,Itin didelė lova,, nėra ,,itin,,.

2026-03-11 • via Nuitee
O
Olga • family_with_children • ru
10
Pros:

Отличная гостиница с прекрасным расположением. Все в шаговой доступности, особенно торговый центр где можно поесть в том числе европейской еды. Приветливый персонал. Чисто и уютно. В бассейне комфортная температура

2026-03-10 • via Nuitee
W
Wilson • couple • br
8
2026-03-09 • via Nuitee
Y
Yousuf Sarker • family_with_children • bd
9
2026-03-09 • via Nuitee