Novotel Kuala Lumpur City Centre

Hotels
•
Novotel
8.4 (3229 reviews)
2 Jalan Kia Peng , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Limited breakfast variety

Categories

Cleanliness
7.79
Reported dirty room upon check-in; however, some cleanliness is noted subsequently.
Service
9.26
Staff described as kind and helpful, with positive interactions reported.
Location
9.3
Multiple reviews highlight excellent location near shopping and transport.
Room Quality
8.25
Rooms deemed comfortable but some mention of tiredness and small size.
Amenities
7.78
Facilities had issues, such as non-working appliances; some improvements needed.
Value for Money
8.24
Generally considered good but some felt amenities and breakfast options could improve.
Food and Beverage
7.79
Breakfast variety criticized, needs more options for a 4-star hotel.
Overall Experience
8.76
Generally positive experience, with key highlights at location and staff quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:23

Property Description

Prime Location
Located in the heart of Kuala Lumpur's Golden Triangle, Novotel is just steps away from iconic landmarks and shopping districts.

Modern Amenities
Renovated rooms at Novotel feature smart TVs, 24-hour room service, and upgraded facilities for a comfortable stay.

Leisure Facilities
Guests can unwind at the fitness centre, take a dip in the swimming pool, or enjoy a game of virtual golf at the in-house club.

To experience the perfect blend of luxury and convenience, book your stay at Novotel Kuala Lumpur City Centre today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. MYR10 Tourism Fee is applied to Foreign Tourists, payable to hotel upon check in. This Tourism Fee is exempted for stays between 1 July 2020 to 31 December 2022.
An amount of deposit will be collected upon check-in and unutilized amount is refundable upon departure.
Apart from that, should there be damaged to the room while the stay or detected upon departure, depending on the type and extent of damage, the hotel is entitle to collect a separate amount accordingly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3229 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
S
salem • family_with_children • ye
10
2026-03-07 • via Nuitee
J
John Cowell Ltd • extended_group • gb
10
Excellent
Pros:

Perfect hotel in center near to all for work and leisure -
Very reasonably priced -
Stayed before and will stay again when working

2026-03-06 • via Nuitee
S
sosuke • couple • jp
10
最高のホテル
Pros:

とても綺麗。パビリオンから5秒くらい。連絡通路がすぐそこにある。

Cons:

特になし

2026-03-06 • via Nuitee
B
Brigitte • solo_traveller • no
8
Bra hotel, flott personale og flott beliggenhet
Pros:

God lokalisering. Hotellet ligger helt i sentrum av KL. Veldig hyggelig personal og servicen var på topp. Ikke bacon eller alkohol i spisesalen. Kaldt i spisesalen under frokosten, men godt utvalg

Cons:

Ikke vin/øl til maten i spisesalen. Kaldt i spisesalen

2026-03-06 • via Nuitee
P
philiplozach • solo_traveller • id
10
Un bon sejour a kl
Pros:

Chambre spacieuse et confortable, belle salle de bains, aau calme, jolie vue sur KL. Ji reviendrai avec plaisir
emplacement au top . J ai aime.

Cons:

Petit dejeuner un peu cher, surtout pour un cafe et un croissant...

2026-03-05 • via Nuitee
A
Ann • family_with_children • fr
7
2026-03-04 • via Nuitee
N
Naoyuki • solo_traveller • jp
9
2026-03-04 • via Nuitee
T
Tan • extended_group • my
7
2026-03-03 • via Nuitee
H
Hanifa • family_with_children • fr
10
Pros:

L'hôtel est à 5 minutes des tour Petronas et le quartier est animé, vous ne pouvez pas vous ennuyer.

2026-03-01 • via Nuitee
和田英之 • family_with_children • jp
7
2026-02-28 • via Nuitee
R
Ruslan • couple • ru
10
В общем все отлично
Pros:

Расположение

Cons:

Бассейн открыт только до 19:00
Это очень неудобно
Хочется прийти вечером из прогулки по жаркому городу и окунуться в прохладный бассейн

2026-02-28 • via Nuitee
J
John • solo_traveller • gb
9
2026-02-27 • via Nuitee
A
Adi Zhafri • couple • bn
9
2026-02-26 • via Nuitee
K
Karamallah • couple • sa
1
2026-02-26 • via Nuitee
J
Joo Hoon • family_with_children • kr
9
2026-02-24 • via Nuitee
P
Pei Siang • family_with_children • my
8
2026-02-24 • via Nuitee
J
Job • couple • nl
8
2026-02-23 • via Nuitee
P
Piotr • family_with_children • ie
9
Pros:

Very nice breakfast
Rooms are big enough for wheelchair

2026-02-22 • via Nuitee
T
Tove • extended_group • no
10
2026-02-22 • via Nuitee
J
JBY • family_with_children • qa
9
2026-02-13 • via Nuitee