Homewood Suites by Hilton Houston Near the Galleria

Hotels
•
Homewood Suites by Hilton
8.2 (2150 reviews)
2950 Sage Road , Houston , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and fresh rooms
Good breakfast options
Cons:
Cleanliness issues
Staff service could improve
Breakfast quality very poor in some cases

Categories

Cleanliness
7.03
Was noted that the floors were dirty and there was a funky smell in some rooms.
Service
9
Staff were described as friendly and welcoming, although some reviews noted room for improvement.
Location
9.54
Consistently praised for its excellent location close to the Galleria.
Room Quality
7.99
Some rooms reported stale smell and discomfort with the pull-out couch; generally a mix of positives and negatives.
Amenities
7.52
Mixed feelings with some amenities not functioning properly, but adequate offerings overall.
Value for Money
8.98
Reviews indicated good value for the prices, particularly considering the location.
Food and Beverage
6.53
Breakfast options were commonly criticized for poor quality and availability.
Overall Experience
9
Most stay experiences were satisfactory despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 14:31

Property Description

Prime Location near Houston Galleria Shopping Center
Experience comfort and convenience just steps away from premier shops and dining options.

Modern Suites with Full Kitchen
Relax in style with spacious suites equipped with a full kitchen, flat-screen TV, and cozy seating area.

On-Site Amenities for Every Need
Stay active at the fitness center, grab essentials at the convenience store, and stay productive at the business center.

Book now to enjoy a seamless stay at Homewood Suites by Hilton Houston Near the Galleria!

Important information:

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

Property offers evening reception on Wednesdays only.

Please note that a complimentary appetizers with free beer and wine is served on Wednesdays only from 17:30 - 19:30.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 23 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 2150 reviews
Cleanliness: 7.03
Service: 9
Location: 9.54
Room Quality: 7.99
Amenities: 7.52
Value for Money: 8.98
Food and Beverage: 6.53
Overall Experience: 9
E
Eniyah • solo_traveller • us
1
horrible
Pros:

nothing

Cons:

everything

2026-07-18 • via Nuitee
L
Lam • family_with_children • us
5
2026-07-17 • via Nuitee
D
Deshia • family_with_children • us
9
my children enjoyed they visit
Pros:

I was close to everything my second time visiting

Cons:

The pool was out ,the treadmills were broken , light in the elevator was out , Homeless people hanging in front of property

2026-07-17 • via Nuitee
A
Alyeska • solo_traveller • nl
7
2026-07-17 • via Nuitee
G
Gloria • family_with_children • us
7
I was expecting a little more from Himton
Pros:

Very clean, but the room was cleaning just 1 time in 5 days… the staff very friendly

Cons:

The elevator didn’t has light, only 1 working, the machines in they fitness room were not working.. They offered me to go to the gym close but we couldn’t enter… The view from my room was all rooftops and their air conditioning ducts… for five days I would have preferred another room

2026-07-16 • via Nuitee
V
venrod83 • solo_traveller • us
10
Pros:

I liked the location, the cleanliness, the staff was very helpful. The bed was very comfortable, the room smelled great.

Cons:

I didn't like that I had to leave.

2026-07-12 • via Nuitee
L
Luciano • solo_traveller • br
9
Great stay
Pros:

Very good stay. The rooms are very confortable, with excellent grade amenities like shampoo, cream, conditioner, etc. Full size fridge, dishwasher, microwave, excellent mattress. Everything exceptionally clean. Would definitely stay again.

Cons:

Elevators are dark. There are presence sensors that not always work well for turning on the lights. Breakfast was regular and could be better. No bacon offered.

2026-07-12 • via Nuitee
O
Oleg • solo_traveller • us
9
2026-07-11 • via Nuitee
M
Marco Antonio • couple • mx
10
2026-07-09 • via Nuitee
K
Kohei • extended_group • jp
10
2026-07-05 • via Nuitee
A
Ashley • family_with_children • us
9
2026-07-02 • via Nuitee
M
Mmastellonem • Business • Philadelphia, Pennsylvania
2
Disgusting hotel
Pros:

WORST HOTEL STAY!!!!!!!!!!!!!
I have been staying at this hotel for work, and if I had a choice, I would have checked out days ago.
First: There have been no luggage carts available for three days. I asked the front desk again this morning and was told, "They keep them in their hotel room." This is a 14-floor hotel, not a small property. It makes me wonder how many luggage carts they actually have—if any.
Second: There is only one elevator working, and it's only partially functional. The lights randomly go out while you're riding, leaving you standing in complete darkness with strangers. Not exactly a safe situation. To make matters worse, I was stuck in a completely full elevator for about five minutes. When I reported it to the manager, I was told, "It's because they keep holding it." That response completely dismissed what is clearly a maintenance and safety issue.
Third: I went down for breakfast one morning and there were no clean plates available. There wasn't a single staff member in the dining area to ask for help. After waiting several minutes, I gave up and went out to buy breakfast.
Fourth: Much of the gym equipment is out of service, making the fitness center practically unusable.
Fifth: The shower water constantly changes temperature without warning. One minute it's freezing cold, the next it's scalding hot. It's especially frustrating when you're in the middle of washing your hair and the temperature suddenly changes.
To top it off, I woke up this morning to a notice that the water will be shut off for most of the day tomorrow. I feel sorry for the guests who will be at the hotel during the day and won't have access to running water. With FIFA bringing so many visitors to the area, this is the kind of experience guests should not have to deal with.
This is an old hotel, and it definitely shows. There's also a noticeable odor throughout the property that smells like mildew and animals.
Unfortunately, my employer booked this hotel, so I can't move elsewhere. If I had the option, I would switch hotels in a heartbeat. I cannot recommend staying here.

2026-07-01 • via Tripadvisor
N
Nick • family_with_children • gb
6
2026-07-01 • via Nuitee
A
Adriene Kfuri • solo_traveller • br
9
2026-06-30 • via Nuitee
R
Raul • solo_traveller • us
8
2026-06-29 • via Nuitee
A
Azamat • solo_traveller • uz
10
2026-06-29 • via Nuitee
D
DeArmond • couple • us
5
Won't book at this Homewood again. May not use that hotel again at all.
Pros:

The room was good. Roomy. The AC worked well and the bed was comfortable.
KALIYAH at the front desk was AMAZING!

Cons:

Only one elevator was working and the lights in the working one weren't working.
The water was out (not working at all) and was later fixed, and was VERY INCONVENIENT while it was out.
The phone next to the bed DOESN'T REACH THE FRONT DESK so I had to go down at 0400 to see what the problem was with the water.

2026-06-29 • via Nuitee
M
Magdalena • family_with_children • mx
1
We will never again stay here.
Pros:

Nothing

Cons:

This has been my worst hotel experience. There were 2 available elevators, one was out of service and the other one's light didn't work, they installed battery operated lighting with movement sensor, which would turn off on your way up/down and was not very bright. Of course the waiting times to use the elevator were long too. We were 3 families traveling together, so 3 rooms. In one of them the toilet overflooded all the way to the room carpet, staff didn't want to change the room initially but finally they did move us to another room. Later that day, we saw 1 cockroach but after a while there were many more, so we had to change rooms again. We were not compensated in any way. Another one of us had a hard time checking in because they couldn't find their reservation, and the hotel was almost fully booked.

2026-06-27 • via Nuitee
G
Greg • solo_traveller • us
7
2026-06-27 • via Nuitee
T
Tania • family_with_children • hn
5
Spacious room, but lacking pans and stuff, elevator not working. Very uncomfortable
Pros:

Location and spacious room but lack of many items in the kitchen

Cons:

Elevators out of order. No light in one of them and my mother is a cancer patience.

2026-06-27 • via Nuitee