Hotel Chichen Itza

Hotels
8.2 (413 reviews)
Avenida Principal Piste , Chichén-Itzá , mx
+52 998 887 2495

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Garden
Laundry
See all facilities

Review Highlights

Pros:
Great location near Chichen Itza
Excellent service and upgrades
Cons:
Cleanliness concerns
Initial accommodation issues

Categories

Cleanliness
7.34
Some concerns about cleanliness mentioned in reviews.
Service
8.81
Positive reviews highlighted excellent service from staff.
Location
8.85
Location is praised for proximity to Chichen Itza.
Room Quality
8.3
Guests appreciated room quality at the sister property.
Amenities
7.83
Amenities received positive feedback, although some issues were noted.
Value for Money
7.79
Generally good value for the upgrade received.
Food and Beverage
8.34
Food options received positive remarks from various reviews.
Overall Experience
8.31
Overall experience was highly rated despite initial issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:44

Property Description

Renovated Colonial-Style Hotel in Pisté

Luxurious Accommodations: Hotel Chichen Itza offers air-conditioned rooms with satellite TV, high-speed internet, and modern amenities for a comfortable stay.

Convenient Location: Just a short distance from the famous Chichen Itza ruins, guests can easily explore the ancient pyramids, temples, and the picturesque village of Pisté.

Personalized Service: With an outdoor pool, tropical gardens, and a helpful concierge service to assist with tour arrangements, Hotel Chichen Itza ensures a memorable and relaxing experience for all guests.

Experience the charm and convenience of Hotel Chichen Itza - book your stay now for an unforgettable getaway.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Location

Guest Reviews

8.2
Based on 413 reviews
Cleanliness: 7.34
Service: 8.81
Location: 8.85
Room Quality: 8.3
Amenities: 7.83
Value for Money: 7.79
Food and Beverage: 8.34
Overall Experience: 8.31
L
Luciano • family_with_children • it
4
pensavamo meglio...
Pros:

Hotel "di passaggio". Dovevamo dormire in zona e ci siamo fermati li...Bagno molto vecchio stanza molto basic. Ci sarebbe una piscina ma non era tenuta bene.

2026-08-27 • via Nuitee
G
Gérard • solo_traveller • fr
5
Décevant versus les photos sur le site
Pros:

Son emplacement

Cons:

L absence de restauration ( non mentionnée à la réservation)
5 chaises longues seulement autour de la piscine
Un jardin potentiellement agréable mais on sent l effet de l absence de restauration dans la vie de l établissement

2026-08-24 • via Nuitee
V
VICTOR MANUEL • family_with_children • mx
8
Mi estancia en el hotel para ir a Chichén
Pros:

La ubicación.

Cons:

La limpieza porque había una cucaracha en una de las camas.

2026-08-23 • via Nuitee
L
lukasz • solo_traveller • pl
10
Pros:

Duża łazienka, hotel lata świetności ma za sobą ale czysto, dobre sniadania.

2026-08-23 • via Nuitee
L
Ludovico • couple • it
7
Tutto ok, un po’ di attenzione sulla pulizia interna delle stanze e manutenzione generale della stanza, staff super gent
Pros:

Posizione, spazi esterni

Cons:

Pulizia da migliorare, da migliorare comodità letti

2026-08-21 • via Nuitee
M
Martí • family_with_children • es
6
2026-08-21 • via Nuitee
A
aymar • family_with_children • fr
9
parfait dans un cadre agréable
Pros:

situation géographique parfaite pour visite chichen itza et centre du bourg

Cons:

pas de wifi dans les chambres sinon Rien

2026-08-17 • via Nuitee
R
Raquel • extended_group • es
9
Hotel coqueto, pero sin lujos
2026-08-16 • via Nuitee
D
Delphine • family_with_children • fr
8
Pros:

Emplacement à l’entrée du site et piscine très bien

Cons:

Logement un peu vétuste avec odeur d’ humidité

2026-08-15 • via Nuitee
Y
YUKIO • family_with_children • jp
8
とても良く
Pros:

朝食は日本人向きで　美味しかった。スタッフは　とてもフレンドリーで　とても親切に対応しとるなしてくれた。

Cons:

部屋により　シャワーの水量が足りない時もあった

2026-08-15 • via Nuitee
V
Vincent • couple • fr
8
Bon séjour d’une nuit dans cet hôtel simple mais confortable.
Pros:

L’emplacement proche des ruines de Chichen Itza et le personnel très aimable.
Jolie
piscine agréable.

Cons:

Rien.

2026-08-14 • via Nuitee
W
Winfried • extended_group • ch
10
Pros:

Ruhig, trotz direkter Lage an der Strasse.
Park und Schwimmsnlage sehr schön.
Das Frühstück war sehr gut, allerdings in einem anderen Hotel mit dem Auto zu erreichen.
Immerhin hatten sie eine gute Lösung für das Frühstück angeboten.

Cons:

Das Restaurant war geschlossen und wir mussten mit dem Auto in ein anderes Hotel.

2026-08-14 • via Nuitee
S
stefano • solo_traveller • it
8
Pros:

Nice pool and friendly personnel. The hotel is full.of parking spots and close to the main park entrance

Cons:

The rooms and furniture are quite old (as well as the bathroom). The restaurant is under renovation so the breakfast is served in a different hotel few minutes away (easily reachable walking)

2026-08-14 • via Nuitee
V
Victor Hugo • solo_traveller • br
6
Cons:

Ar condicionado muito sujo

2026-08-13 • via Nuitee
C
Cristina Santos • solo_traveller • pt
9
Pros:

Pessoal, localização, preço

2026-08-11 • via Nuitee
I
Irina • family_with_children • mx
10
Лучшее соотношение цена/качество
Pros:

Отличный отель!

2026-08-10 • via Nuitee
A
Aurelie • solo_traveller • fr
4
Moyen mais emplacement top
Pros:

L'emplacement près de chichen itza est son meilleur avantage et la gentillesse de la personne à l'accueil.

Cons:

Aucun service, bar et restaurant fermé, heureusement l'hotel où on devait aller prendre le petit dej était bon. Piscine peu propre et pisté étant peu animé 2 nuits ont été un peu longues...

2026-08-07 • via Nuitee
N
Norberto Emir • couple • es
9
2026-08-06 • via Nuitee
A
Andreas • family_with_children • de
8
Super Ausgangspunkt, um die Ruinen zu besuchen.
Pros:

Schönes Hotel und sehr nette Mitarbeiter

2026-08-06 • via Nuitee
M
Marjon • extended_group • nl
8
Fijn verblijf.
Pros:

Vlakbij UNESCO site, zwembad en rustig (e zijde).

Cons:

Geen WiFi op kamer.

2026-08-05 • via Nuitee