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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Restaurant
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Heating
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Terrace
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Garden
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Parking garage
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Kid meals
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Vending machine - drinks
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Public transport tickets
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Vending machine - snacks
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Key access
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Food delivered to guest room
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24-hour security
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Security alarm
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Breakfast takeaway containers
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Mobile app for room service
Review Highlights
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Property Description
Historic Charm: Immerse yourself in the rich history of the 14th-century half-timbered Hotel Rebstock, where every corner tells a story.
Artistic Ambiance: Surround yourself with contemporary art at every turn, adding a touch of creativity and inspiration to your stay.
Central Location: Experience the heart of Lucerne by staying at Hotel Rebstock, just steps away from the renowned Hof Church and immersed in the vibrant culture of the city.
Indulge in a unique blend of history, art, and modern comfort at Hotel Rebstock in Lucerne. Book now to secure your unforgettable stay!
Please note that the elevator is only available on half floors and not in all parts of the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
L’accueil très chaleureux. L’emplacement idéal pour visiter Lucerne à pied. L’hôtel est charmant et très confortable , le petit déjeuner varié. Nous avons également pris un repas au restaurant de l’hôtel : bonne cuisine typique
La gentilezza del personale , la posizione , la storia centenaria
Forse manca la climatizzazione per il periodo estivo
Frühstück war excellent
Nichts
Great location and friendly staff. Parking lot was close by.
Bathroom looked institutional. Nearly impossible to find. If the hotel would advise customers that it is located in plaza directly in front of the church it would be so much easier to find.
Hotel Rebstock top pour un séjour à Lucerne. Il est proche de tout. Nous avons visité le musée Suisse du transport. Nous avons bénéficié de la gratuité du transport (bus) via l’hôtel. La chambre était propre. Le petit déjeuner était juste magnifique et de très bonnes qualités. Le personnel était d’une gentillesse exceptionnelle. Je recommande vivement!
RAS
Wir waren schon einmal im Rebstock. Sehr freundliches Personal. Zimmer sehr sauber. Preis für Luzern sehr gut.
De ligging was prima
De prijs-kwaliteit-verhouding is niet helemaal OK
Location is very good. Staff are really nice！
Sound cancellation is poor. You will have to manage your behavior really carefully when it‘s late.
The front desk staff was very friendly. Great location.
No mini fridge.
L'emplacement et la literie très confortable.
La salle de bain est un peu vétuste et le réceptionniste pas très accueillant.
We loved the location of our room on the top floor, with its large patio overlooking the city and lake. It was just perfect.
The hotel looks picture-book perfect from the outside, with its traditional Swiss architecture. Inside, it has a slightly quirky character, which is understandable given its history dating back to the 14th century. Our room was nicely appointed and decorated, although the layout was a little unusual, with the bathroom located up another set of stairs. The shower was also quite challenging to use comfortably unless you were very short or willing to duck your head! A warning for travellers - you can't access the 5th floor directly via the lift and there are some very steep steps to negotiate.
The hotel’s location was excellent, within easy walking distance of both the station and the old town, while being just far enough away to enjoy a quieter setting. We also enjoyed dinner in the hotel restaurant, where the meal was generous and well presented. The area for enjoying a morning coffee or breakfast was lovely, too.
Reception service and availability
The reception desk is not staffed in the evenings, which we found less than ideal. It appears that staff assisting with the restaurant are also required to attend to reception enquiries, which can be challenging during busy service periods.
We experienced this when requesting additional pillows for our room. The room had only two pillows, which we found insufficient for a comfortable night's sleep. We submitted a request for two more pillows through the hotel's online booking system in the afternoon, but after two and a half hours, we had received no response and the pillows had not been delivered.
When we returned to the hotel at around 9 pm, we approached the reception desk and were assisted by a staff member who appeared to be involved in managing the restaurant service. We appreciate that staff were busy, but the response felt rather rushed and left us feeling that our request was an inconvenience. We were advised that the pillows could not be provided immediately due to the demands of the meal service and that they would be brought to our room in approximately an hour to an hour and a half. We offered to collect them ourselves if someone could make them available, but this was not possible. Given that we were preparing to retire for the night, the suggested wait was disappointing.
Fortunately, the pillows arrived approximately 15 minutes later, so the matter was resolved relatively quickly. Nevertheless, the experience could have been avoided with a few simple measures, such as making additional pillows available in the room, ensuring guests are aware of reception hours, or providing clearer information through the online booking system about when requests are likely to be attended to.
Overall, we enjoyed our stay and appreciated many aspects of the hotel. However, clearer communication about reception availability and a more welcoming response to guest requests would have improved our experience.
Good location, great staff, comfortable large room.
These days I would expect a smart tv in this standard of hotel.
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