Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautiful views
Excellent service
Charming atmosphere
Cons:
High prices for food
Old bathrooms
Heating issues

Categories

Cleanliness
8.54
Issues with heating and room not matching expectations.
Service
9.99
Staff were very kind and accommodating.
Location
10
Exceptional views and perfect location.
Room Quality
8.5
Rooms are spacious but showing age.
Amenities
9.03
Good amenities but absence of a gym noted.
Value for Money
8.49
High charges for electric vehicle charging and criticized value for accommodations.
Food and Beverage
9.54
Breakfast rated highly, good buffet.
Overall Experience
9.53
Mixed experiences but highlights found in beautiful views and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:33

Property Description

Luxurious Swiss-Italian Charm

Panoramic Views and Exquisite Dining
Experience breathtaking views of Lake Lugano and the mountains while indulging in fine dining at Principe Leopoldo Restaurant. Enjoy a selection of cocktails and wines at the Piano Bar & Lounge with live music.

Relaxation and Wellness
Unwind at the DOT SPA with personalized treatments and top-quality cosmetic products. Take advantage of the hot tub, sauna, and steam bath facilities for the ultimate relaxation.

Book your stay at Villa Principe Leopoldo - Ticino Hotels Group for a harmonious blend of luxury and tranquility.

Important information:

Please note that credit cards from third parties are not accepted. Please note that the outdoor swimming pool are only accessible from May/June to September/October. The city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.

Please note that they city tax is mandatory for children from 14 years upwards

Please note that dogs will incur an additional charge of 45 CHF per day, per dogGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an available extra bed.
    People 9 years old and over stay for CHF 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 384 reviews
Cleanliness: 8.54
Service: 9.99
Location: 10
Room Quality: 8.5
Amenities: 9.03
Value for Money: 8.49
Food and Beverage: 9.54
Overall Experience: 9.53
N
Norbert • couple • ch
7
Es hat uns gut gefallen; die Aussicht ist aussergewöhnlich, das Personal sehr freundlich.
Pros:

Das Personal war sehr freundlich und hilfsbereit. Das Essen war sehr fein. An einem Tag war eine Reisegruppe am Frühstücks-Buffet was leider zu Engpässen geführt hat.

Cons:

Wir wurden leider nicht darüber informiert, dass sich das Preisverhältnis bei einem Musikanlass verändert.

2026-05-03 • via Nuitee
F
fifi • couple • fr
10
Pros:

Tout était parfait ! Le service le stuff

2026-04-28 • via Nuitee
A
Abdulaziz • couple • sa
10
Pros:

The friendly staff

2026-04-22 • via Nuitee
A
Aurelia • solo_traveller • ro
10
Pros:

Wonderful!!

2026-04-22 • via Nuitee
A
ali • couple • ma
9
Very professional and friendly staff at reception
2026-04-20 • via Nuitee
I
Iveta • family_with_children • lv
9
2026-04-17 • via Nuitee
E
Evgeniy • couple • uz
10
2026-04-14 • via Nuitee
M
Malcolm • couple • gb
7
Beautiful setting and large rooms but missing the finesse of many 5* hotels
Pros:

The hotel is situated in a beautiful location on the lake - stunning views from the terrace. We are so grateful for the room upgrade for our special occasion, which meant we had a really spacious home for 5 days. I particularly enjoyed the sunloungers in the room terrace and the walk-in wardrobe. Staff were generally very friendly.

Cons:

The hotel had the potential to be great but lots of missed opportunities to make the experience feel efficient, good value or thoughtful. This was summed up by a few examples:
1) Breakfast was good in terms of variety of produce but service was extremely disorganised and inattentive with clearly no system in place. You had to go find someone to place orders and then half the time these orders were very delayed or never came. They also start tidying up at 10.35am everyday even though breakfast finishes at 11am, making you feel rushed and pushed out. Not always very relaxing!
2) The spa is not included and is very pricey, which is surprising given the cost of the hotel. The gym is also in their other hotel across the road, difficult to find, and much of the equipment was old or out of order. In fact, very little was complimentary / reasonably priced on site. Cheaper drinks for guests on the terrace probably would have incentivised us to spend more money in the hotel ironically!
3) They say they have a shuttle service into town but it is only 2-3 times per day and then half the time, it was full. I couldn't book in advance so we ended up spending a fair amount on ubers.

2026-04-11 • via Nuitee
M
María Jesús • couple • es
5
El hotel es bonito y muy acogedor
Pros:

El hotel es muy bonito y tiene unas preciosas vistas pero el servicio de desayuno deja mucho que desear.

Cons:

En el desayuno no están pendientes, tienes que buscar al camarero para pedir algo, se equivocaron de leche siendo intolerante a la lactosa, no se corresponde para un hotel de 5 estrellas.

2026-04-10 • via Nuitee
J
Jonathan • family_with_children • ch
9
2026-04-06 • via Nuitee
R
Raphael • couple • ch
6
Pros:

Bemühtes Personal. Schöne Umgebung.

Cons:

Zimmer sind stark in die Jahre gekommen. Wurden beim checkin nicht informiert, dass der Spa Bereich nur auf Vorreservation verfügbar ist und konnten somit nicht in den Wellness Bereich. 26 Grad warmes Zimmer - konnte immerhin nach 3 Besuchen des Personals im Zimmer behoben werden.

2026-03-30 • via Nuitee
S
Siegfried • couple • ch
9
Pros:

Die Kompetenz, Freundlichkeit und Warmherzigkeit der Mitarbeitenden hat uns während diesem Wochenende besonders gefallen. Man fühlt sich vom ersten Moment willkommen - der hohe Standard eines Fünfsternehotels kombiniert sich hier mit dem italienischen Charme (fast alle Mitarbeitenden sind Italiener :-). Ausserdem ist die Lage mit Aussicht über Bucht und Lugano fantastisch und Teile der Architektur (die Villa) sehr ansprechend - der neuere Trakt mit den Zimmer ist etwas in die Jahre gekommen. Unbedingt im Zweisternerestaurant essen - hervorragend.

2026-03-30 • via Nuitee
A
Arthur • couple • ch
10
Erstklassiges Hotel; top in jeder Beziehung !
Pros:

Alles

2026-03-29 • via Nuitee
E
Emilia • solo_traveller • it
10
2026-03-22 • via Nuitee
J
James • couple • gb
10
Perfect spot for a night or two of opulence.
Pros:

The Hotel is beautiful with wonderful views to the lake and mountains, the staff are excellent and our room Junior Suite exceptional. The restaurant and food is excellent for foodies. Our stay was for one night as part of a longer road trip so can’t comment, on how a longer stay would have been.

Cons:

Difficult to find for the first time, slightly out of the city centre in a residential area. Gym equipment was a bit tired which, for a hotel of this quality was a bit unexpected. Would not be a Hotel we would choose for more than a couple of nights.

2026-03-13 • via Nuitee
A
Arnaud • solo_traveller • fr
9
2026-03-03 • via Nuitee
J
Jessica • couple • ch
10
Luxus, Eleganz und Perfektion mit traumhafter Aussicht in Lugano
Pros:

Mein Aufenthalt im Villa Principe Leopoldo in Lugano war einfach außergewöhnlich. Von Anfang an hat alles gestimmt – der Service war erstklassig, aufmerksam und auf höchstem Niveau. Man fühlt sich sofort willkommen und bestens betreut.

Die Zimmer sind wunderschön, stilvoll und elegant eingerichtet und bieten eine atemberaubende Aussicht, die den Aufenthalt unvergesslich macht. Der gesamte Stil des Hotels strahlt eine besondere Eleganz aus, kombiniert mit einem einzigartigen, entspannten und dennoch luxuriösen Ambiente.

Besonders beeindruckt hat mich die Freundlichkeit des Personals sowie der insgesamt harmonische „Vibe“ des Hauses – man merkt, dass hier großer Wert auf Qualität und Gastfreundschaft gelegt wird.

Für mich war alles perfekt – ich kann dieses Hotel uneingeschränkt weiterempfehlen und komme sehr gerne wieder!

2026-03-01 • via Nuitee
M
Manvel • couple • ch
10
2026-02-27 • via Nuitee
N
Nathalie • extended_group • fr
8
Très bel hôtel et personnel très attentionné
2026-02-24 • via Nuitee
S
Sergejs • couple • lv
9
2026-02-22 • via Nuitee