Hilton Garden Inn Omaha West

Hotels
•
Hilton Garden Inn
9 (257 reviews)
17879 Chicago Street , Omaha , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
High additional fees

Categories

Cleanliness
8.46
Several reviews mentioned issues with room cleanliness, including a dirty towel and a rank bathroom smell.
Service
9.93
Staff were frequently described as friendly and helpful throughout multiple reviews.
Location
9.97
Guests commented on the excellent location, being convenient to shopping and dining.
Room Quality
8.92
Some reviews praised room cleanliness, while others mentioned outdated conditions and comfort issues.
Amenities
7.95
Guests noted the hot tub and restaurant with mixed feedback, including non-functional amenities and additional charges.
Value for Money
8.91
Some guests found the pricing acceptable given the location, though hidden fees were noted.
Food and Beverage
7.96
Breakfast was frequently mentioned as not included and limited in options.
Overall Experience
9.93
Despite some issues, many guests had a positive overall stay experience with the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:53

Property Description

Modern Amenities and Contemporary Rooms:
Experience comfort and convenience in our contemporary rooms furnished with microwaves and refrigerators.

Convenient Location:
Located near downtown Omaha, our hotel provides easy access to popular sites such as Qwest Convention Center, Rosenblatt Stadium, and Henry Doorly Zoo, making it the perfect choice for travelers looking to explore the area.

On-Site Dining and Facilities:
Indulge in delicious meals at the Great American Grill restaurant, or grab snacks at our 24-hour convenience store. Stay productive at our modern business center and keep fit at our 24-hour fitness facilities and indoor pool.

Book your stay at Hilton Garden Inn Omaha West for a memorable and convenient experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 257 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.97
Room Quality: 8.92
Amenities: 7.95
Value for Money: 8.91
Food and Beverage: 7.96
Overall Experience: 9.93
R
Roy • couple • us
10
2026-04-06 • via Nuitee
C
Carl • solo_traveller • us
10
Pros:

Very clean. Very comfortable. Convenient location.

Cons:

A little on the spendy side. Rates could be a little more affordable.

2026-04-02 • via Nuitee
C
Claire • extended_group • us
3
2026-03-16 • via Nuitee
T
Tom • family_with_children • us
6
Pros:

Staff was good

Cons:

Room door locks only worked 85% of the time.

2026-03-15 • via Nuitee
H
huixu • solo_traveller • cn
10
2026-03-10 • via Nuitee
J
Jill • family_with_children • us
10
2026-03-01 • via Nuitee
J
jacobson • couple • us
7
Pros:

Rooms were clean, beds were comfortable and staff was very friendly.

Cons:

The jets in the hot tub did not blow hardly at all. All it was was a big warm bathtub.

2026-02-22 • via Nuitee
S
Scott • couple • us
8
2026-02-13 • via Nuitee
J
Johnson • family_with_children • us
10
2026-02-10 • via Nuitee
V
Vincent • solo_traveller • fr
10
2026-02-08 • via Nuitee
A
ALEX • family_with_children • us
3
terrible de los muchísimos hoteles donde me e hospedado este a pesar de su alto precio su calidad de instalaciones y su
Pros:

la localización

Cons:

cuando hice la reserva me ofrecieron un precio alto pero con desayuno continental, y cuando termine la reserva no me lo incluyó,, el sistema de calefacción estaba horrible y terminamos mi familia y yo temblando del frío y nadie lo reparó

2026-01-20 • via Nuitee
U
Uzo • solo_traveller • us
10
Excellent.
Pros:

Brian , Trish and other staffs were great . Thank you for all your kind assistance.

Cons:

Not applicable

2026-01-19 • via Nuitee
K
Kayla • family_with_children • us
4
It was fine. For the price, we expected a toilet that would flush and a tv that would work.
Pros:

The facility was clean.

Cons:

The toilet did not flush, and the tv in our room kept going black when my child was trying to watch cartoons.

2026-01-19 • via Nuitee
C
Cyrus • couple • us
9
Pros:

Clean,spacious fairly quiet.

2026-01-17 • via Nuitee
S
Stephen • solo_traveller • us
10
2026-01-17 • via Nuitee
B
Brodney • couple • us
8
2026-01-16 • via Nuitee
G
Gracie • couple • us
10
2026-01-15 • via Nuitee
E
Elizabeth • family_with_children • us
9
Pros:

Check in was seamless. They allowed us to check in early so the grandkids could go seimminh

2025-12-30 • via Nuitee
C
Cyrus • couple • us
10
2025-12-23 • via Nuitee
H
Heather • couple • us
8
2025-12-20 • via Nuitee