Hilton Garden Inn Omaha West

Hotels
Hilton Garden Inn
9 (283 reviews)
17879 Chicago Street , Lane , us

Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
High additional fees

Categories

Cleanliness
8.46
Several reviews mentioned issues with room cleanliness, including a dirty towel and a rank bathroom smell.
Service
9.93
Staff were frequently described as friendly and helpful throughout multiple reviews.
Location
9.97
Guests commented on the excellent location, being convenient to shopping and dining.
Room Quality
8.92
Some reviews praised room cleanliness, while others mentioned outdated conditions and comfort issues.
Amenities
7.95
Guests noted the hot tub and restaurant with mixed feedback, including non-functional amenities and additional charges.
Value for Money
8.91
Some guests found the pricing acceptable given the location, though hidden fees were noted.
Food and Beverage
7.96
Breakfast was frequently mentioned as not included and limited in options.
Overall Experience
9.93
Despite some issues, many guests had a positive overall stay experience with the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:53

Property Description

Modern Amenities and Contemporary Rooms:
Experience comfort and convenience in our contemporary rooms furnished with microwaves and refrigerators.

Convenient Location:
Located near downtown Omaha, our hotel provides easy access to popular sites such as Qwest Convention Center, Rosenblatt Stadium, and Henry Doorly Zoo, making it the perfect choice for travelers looking to explore the area.

On-Site Dining and Facilities:
Indulge in delicious meals at the Great American Grill restaurant, or grab snacks at our 24-hour convenience store. Stay productive at our modern business center and keep fit at our 24-hour fitness facilities and indoor pool.

Book your stay at Hilton Garden Inn Omaha West for a memorable and convenient experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 283 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.97
Room Quality: 8.92
Amenities: 7.95
Value for Money: 8.91
Food and Beverage: 7.96
Overall Experience: 9.93
A
Alicia solo_traveller us
7
Pros:

Convenience to the work I do monthly. Well kept areas. Clean areas.

Cons:

Every hotel I stay at I always stay for an amount of time and always have children placed right above me. I travel for work, love kids, however do not want to hear the Olympics going on above me, baby crying and parents with elephant feet. I want top floors and kids should always be first floor.

2026-08-04 via Nuitee
C
Christopher couple us
10
Had a restful stay
Pros:

Was absolutely one of the best places I’ve stayed
Clean
Bar was awesome
Food was excellent
Staff where top notch

Cons:

Perfect location
Clean

2026-07-23 via Nuitee
A
Anaab family_with_children us
8
2026-07-20 via Nuitee
C
Celeste family_with_children us
5
Pros:

The property was in a great location and had close amenities.

Cons:

The pool was filled with to much chlorine it burned our throats and gave chemical burns to skin. Bar lacked all draft beer and was not stocked for majority of drink selections due to a wedding the previous weekend. The bartender expressed how she had ordered provisions and never received. We also had ants coming on to a table due to a loose panel by the beds, as well as a clogged sink in the bathroom.

2026-07-20 via Nuitee
K
Kristan family_with_children us
8
2026-07-20 via Nuitee
J
Jordan couple us
8
2026-07-12 via Nuitee
J
John couple us
9
It went well
Pros:

Stay was good. A few minor issues.

Cons:

Exhaust fan in bath room did not work, shower curtain needed to be longer. Allowed water on floor. Not hotels fault being pet friendly but unable to use chair do to previous clients allowing their animals to sit and or sleep in chair.

2026-07-10 via Nuitee
C
Clemente family_with_children de
4
Lage Top / Zimmer müssten Dirgend saniert werden.
Pros:

Die Lage ist sehr gut

Cons:

Die Zimmer sind in einem sehr abgenutzten Zustand.
Klimaanlage extrem Laut

2026-07-03 via Nuitee
A
Ashley couple us
7
2026-06-26 via Nuitee
L
Lori solo_traveller us
8
I arrived around 10:00 pm. Very loud teens on patio below my room.
Pros:

Location close to attractions I went to.

Cons:

Easy access

2026-06-25 via Nuitee
E
Ella couple us
10
2026-06-25 via Nuitee
ÇAVUŞOĞLU solo_traveller us
5
2026-06-20 via Nuitee
V
Vaca extended_group us
9
2026-06-14 via Nuitee
S
Sabrina solo_traveller us
10
2026-06-09 via Nuitee
S
Shannon couple us
10
2026-06-06 via Nuitee
Z
Zack solo_traveller us
10
Pros:

The atmosphere

Cons:

N/A

2026-05-29 via Nuitee
R
Rodrigo couple br
9
2026-05-27 via Nuitee
R
Richard couple us
10
2026-05-27 via Nuitee
K
Karvelius solo_traveller us
7
I need refund from booking had to call myself and pay myself.
2026-05-18 via Nuitee
T
Tracey couple gb
9
Very nice, comfortable hotel. Staff all very help - would recomend
Pros:

Nice hotel, very clean. Good parking facilities as we did not hire a vehicle and were reliant on family to collect us. We made use of the hotel mini-bus which was excellent.
Would definitely recommend and will stay again!

Cons:

On the one occasion that we had time to use the pool the Spa was out of use! just unfortunate timing on our part as it was being cleaned the following day.

2026-05-06 via Nuitee