Hilton Baltimore BWI Airport

The entire hotel was beautiful, clean, and the service was impeccable. Kym at the front desk was incredibly accommodating.

Everyone I encountered was so friendly and courteous! Very impressed

Lay was awesome! Very friendly and willing to help everyone get to where they need to go!

A special thank you to the shuttle drivers—Lay, Melvin, Shaq, Syeed, Ahad, Eric N., Eric S., Timmie, and Warren. I truly appreciate your patience, reliability, and friendly attitude every time you picked me up or dropped me off. Your excellent service never goes unnoticed.

Thank you to the entire Hilton BWI team for making every stay a pleasant one. I highly recommend this hotel to anyone looking for outstanding hospitality!

I stayed at this hotel for a month, and it was a wonderful experience. From the service, amenities, and overall hospitality made our stay comfortable and enjoyable.

One thing I really appreciated was the 3:00 PM check-in and 12:00 PM check-out, which is more generous than what many other hotels offer.

What truly made our experience special, though, was the shuttle service and the amazing shuttle drivers. Lay, Melvins, Shaq, Ahad, Syed, the two Erics, and Timmie were all incredibly helpful, friendly, and accommodating. They were always willing to assist us whenever I needed help, and their kindness made me feel welcomed throughout my stay.

Breakfast was great.

Shuttle driver Melvin is excellent! Professional, kind, and personable.

Power driver, Lay, both took us to the Baltimore airport and picked us up after our trip to the Midwest. We had a lot of baggage, and at the start a lot of people to fit the vehicle. He was very accommodating, friendly, and made what could’ve been a stressful experience and enjoyable one.

Lay was very professional, helpful, and a pleasant driver.

Lay the shuttle driver was pleasant and very accommodating during our time here ar the Hilton BWI.

Staff was very friendly, especially Lourd!! Clean and spacious; breakfast was great!

Melvin was amazing! He gave us such a warm and genuine welcome. It's this type of service that keeps me coming back to Hilton! Thank you Melvin!

Lourdes did a great job making me feel welcomed

Everything was great 👍 , especially the shuttle driver name ( Lay ) , he shared stories in wisdom and made me laugh. He's a good listener and a hard worker. So whoever visits this hotel say hi to( lay ) the shuttle driver. 🙏

Nice community of workers. The bartender Paul was great two thumbs up.

Lay was my driver from the Hilton to the Delta gates. He was friendly and easy to talk with. I left my phone when I got out of the shuttle and he quickly returned it back to me. I am very grateful that he found it and was honest.

Lay was our main shuttle driver during our stay. He was friendly and knowledgeable and got us to our train station destination and provided a great overall experience

My wife and I arrived at the BWI Airport on Saturday night, July 25, 2026, on a flight from Punta Cana, DR (PUJ). Unfortunately, our flight arrived too late to make our connecting flight to Atlanta, and we found ourselves thrust into having to find a hotel room and dinner. Regretfully, every hotel we called was ‘sold out’. But, when we called the Hilton Baltimore BWI, we were told where to catch the airport shuttle, and to ‘come on over’! Our assumption was there was a room available. However, upon arrival at the hotel, we found that not to be the case! The clerk had mistakenly thought we had a reservation, and regretfully stated, they too were ‘sold out for the night’. We found a comfortable seat in the lobby, where we began making more calls, trying to find a room. Minutes later, I noticed a gentleman about to pass by. Recognizing his hotel name tag, I asked him if he might offer some assistance or insight as to where we might find a room at that late hour. After explaining our situation to him, he identified himself as the Night Auditor, and introduced himself as Lourd. He seemed to understand our plight, and asked for us to hold on while he searched their room inventory. Minutes later, he came back with a King room, that had been taken out of their inventory for some earlier carpet cleaning. That was all he had to offer, but it was available to us, if we wanted it. Of course, we said, yes! We were ecstatic to accept his offer. He assisted us with our check-in, provided us a couple of courtesy breakfast tickets, and the names of several restaurants which might be open that night for a late meal. The room was perfect for our overnight needs. And, we were able to find a late night restaurant that could provide delivery service. Lourd had truly become our savior the night…no pun intended! Thanks to Lourd, we were in a safe place, not far from the airport, and one that offered shuttle service the next morning back to BWI Airport. We are so thankful to Lourd for his much needed assistance and willingness to help us, a couple of senior citizens, that basically had nowhere to go. We are deeply grateful for the time and professional service that he offered. He even went so far as to text later that night just to make sure that everything was OK. The next morning we had a great breakfast before departing, via the shuttle, back to BWI. My wife said it best, “thank the Lord for sending us Lourd”! Together, they turned what could have been an absolutely horrible experience into one of great customer service, and faith in the goodness of others.
Steven & Barbara Nibbs
Metro Atlanta, Georgia