Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Cons:
Breakfast could improve
Noise issues from reception music

Categories

Cleanliness
8.52
Reviews frequently mention the hotel was clean and updated.
Service
8.63
Staff were consistently described as friendly and helpful.
Location
8.32
Positive mentions of the location being quiet and suitable for accessing family.
Room Quality
8.13
Rooms were noted as comfortable and well-maintained, though some mentioned minor issues.
Amenities
8.23
General sentiment is positive; however, some amenities could be improved.
Value for Money
7.62
Some reviews suggest the prices could be better for drinks and food.
Food and Beverage
7.92
Breakfast quality received mixed feedback, with some suggestions for improvement.
Overall Experience
8.23
Overall positive sentiment with several guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:37

Property Description

Luxurious Accommodation Options
The Mercure Newbury West Grange Hotel offers a variety of accommodation options including single, double, twin, family, and executive rooms. Each room is equipped with modern amenities ensuring a comfortable stay for every guest.

Exquisite Dining Experience
Indulge in a culinary journey at The Olive Tree, the hotel's contemporary bar and restaurant. Enjoy a menu inspired by European cuisine and savor delicious dishes in a stylish setting.

Versatile Event Spaces
Whether it's a wedding, conference, or private party, the Mercure Newbury West Grange Hotel provides the perfect venue. Host your special event in one of the versatile spaces offered by the hotel, ensuring a memorable and successful occasion.

Experience luxury, fine dining, and exceptional event facilities at Mercure Newbury West Grange Hotel. Book your stay now for an unforgettable experience.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for £20 per person per stay when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 849 reviews
Cleanliness: 8.52
Service: 8.63
Location: 8.32
Room Quality: 8.13
Amenities: 8.23
Value for Money: 7.62
Food and Beverage: 7.92
Overall Experience: 8.23
L
Liviu • family_with_children • be
8
Pros:

Super nice staff, very welcoming and friendly.

2026-03-01 • via Nuitee
S
stephenwB4778SD • Family
2
Frustrating experience with poorly managed Incompetent staff
Pros:

You have to be joking!!! I wouldn't book your hotel for a dog's funeral after the way we were treated at Christmas. Remember we had to make 9 calls over a week to chase you up on the menu and availability and a further 3 calls to make a booking and then ON THE DAY emailed (not even phoned) us to cancel for "operational reasons" without so much as an apology. Your staff couldn't even tell us what food was available when we phoned. I've never in my life come across such a sh1t show - Fawlty Towers on steroids. I hope the management team at your disorganised, chaotic establishment get fired and then I might consider booking again but until then I strongly suggest that anyone considering booking at this place thinks twice.

Furthermore, on the previous occasions the food was passable but the service was slow and inefficient with the waiters not even knowing the basics such as what the 'soup of the day' is of whether a particular dish contains nuts.

AVOID AVOID AVOID 😡

unless of course you want your special occasion to be ruined!

2026-02-28 • via Tripadvisor
S
Sarah • solo_traveller • gb
7
2026-02-28 • via Nuitee
G
Gina • couple • gb
8
Ok
Pros:

Comfortable bed and pillows, spacious shower and room

Cons:

We checked in dropped the luggage and left the room. We smelled a bit of paint but thought nothing of e at the time, when we returned it was close to midnight and went to bed, but the paint smell had an impact over our sleep.
Some tricky areas around the sink and shower/ walls needs a bit extra attention, traces of tooth paste and soap.

2026-02-24 • via Nuitee
A
Andrew • solo_traveller • gb
9
Very comfortable room at an excellent price
Pros:

Really good value for money. The room was comfortable, not too warm and quiet. The staff went out of their way to provide a vegan meal.

Cons:

Shame the EV charger was out of order.

2026-02-23 • via Nuitee
R
Rickwood • solo_traveller • gb
9
2026-02-11 • via Nuitee
S
Stephen • couple • gb
8
Good value
Pros:

Comfortable and good value

Cons:

The location was a way from other amenities

2026-02-08 • via Nuitee
K
Kay • couple • gb
10
Excellent
Pros:

Excellent

Cons:

Nothing

2026-02-08 • via Nuitee
I
Isabel • family_with_children • gb
10
2026-02-08 • via Nuitee
R
robert • couple • gb
4
It was just okay
2026-01-23 • via Nuitee
C
Carol • couple • gb
8
2026-01-21 • via Nuitee
P
Paul • solo_traveller • gb
8
Great location aways from roads
Pros:

Location

Cons:

Food was not great

2026-01-21 • via Nuitee
T
Tracy • solo_traveller • gb
7
2026-01-20 • via Nuitee
N
Neil • solo_traveller • gb
3
Terrible hotel. Poor check-in experience. Very noisy throughout the night with lots of door banging. Breakfast was reaso
Pros:

The breakfast was good.

Cons:

Check in took ages. Staff weren’t helpful. TV didn’t work in my room so I had to get someone to help me and they also struggled. The biggest issue was the constant noise throughout the night. People coming and going all night long. If you’re looking to actually sleep, this hotel is not the one for you! It’s very tired, and I definitely wouldn’t stay there again.

2026-01-19 • via Nuitee
T
Tracey • family_with_children • gb
7
2026-01-19 • via Nuitee
L
Lucille • family_with_children • gb
9
Great for a short stopover if you have an event/business in the area. Well located.
Pros:

It's quiet and well-equipped. Glad for the in-room fan! Like the ample free parking and extra large bed. Perfect for our purpose, which was a one-night stay to attend the Heritage Festival at Englefield House.

Cons:

While the room was well-priced, I felt the charge for breakfast was a little steep. The standard of food was poor value for money, and it was difficult to find an attendant in the breakfast room. We nearly left without paying because we couldn't find anyone to take our card!

2026-01-19 • via Nuitee
M
Mrs Glenis • couple • gb
8
Very nice would stay again
Pros:

The location was beautiful breakfast was good lots to choose from

Cons:

Morning staff were very pleasant but afternoon staff not so .

2026-01-19 • via Nuitee
J
Julie • couple • gb
8
Pros:

Nice bar and restaurant

Cons:

Bedroom needed a little touch up on decoration - otherwise excellent

2026-01-19 • via Nuitee
H
Hannah • extended_group • gb
10
2026-01-19 • via Nuitee
M
Matthew • solo_traveller • gb
10
2026-01-19 • via Nuitee