Surmeli Istanbul Hotel

Hotels
7.5 (311 reviews)
Prof. Dr. Bulent Tarcan Sokak No:3 Gayrettepe , Istanbul , tr

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Helpful staff
Great food
Cons:
Old and dirty rooms
Poor cleanliness

Categories

Cleanliness
5.46
Old and dirty, reflecting negative sentiments regarding cleanliness.
Service
9.43
Staff was very helpful and provided great service, despite issues from cleaning staff.
Location
8.97
Good location, close to various attractions, although noisy due to construction.
Room Quality
5.42
Rooms are old, broken, and did not meet expectations for this hotel rating.
Amenities
7.95
Amenities did not meet expectations for a 5-star hotel standard.
Value for Money
6.91
Paid a lot for what felt like a 3-star experience.
Food and Beverage
8.46
Food was great, with excellent buffet experience.
Overall Experience
7.43
Mixed feelings due to service experiences overshadowed by room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:51

Property Description

Luxurious Accommodation and Dining

This hotel in Istanbul's vibrant Sisli district offers spacious rooms with modern furnishings, free WiFi, and a Turkish restaurant serving local and international flavors. Enjoy the convenience of 24-hour room service and wake-up calls, ensuring a comfortable stay.

Relaxation and Wellness Amenities

Indulge in relaxation at Aura Spa, featuring a Turkish Bath, sauna, steam bath, and fitness center. Pamper yourself with face and body treatments for the ultimate rejuvenation experience during your stay.

Leisure and Convenience

Unwind by the outdoor pool with a sun-lounger terrace or explore nearby attractions such as Yildiz Palace and Istiklal Street. With free on-site parking and proximity to Istanbul International Airport, your travel needs are effortlessly met.

Book now for a luxurious and rejuvenating stay at Istanbul Surmeli Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 6 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 6 years old stay for € 10 per person per night when using an existing bed.
    Children from 6 years old to 12 years old stay for € 10 per person per night when using an available extra bed.
    People 13 years old and over stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 311 reviews
Cleanliness: 5.46
Service: 9.43
Location: 8.97
Room Quality: 5.42
Amenities: 7.95
Value for Money: 6.91
Food and Beverage: 8.46
Overall Experience: 7.43
A
Asif • couple • de
10
2026-05-06 • via Nuitee
A
Aziz • couple • tr
4
2026-05-04 • via Nuitee
E
Eken • solo_traveller • nl
5
Renovatie
Pros:

Locatie

Cons:

Ontbijt viel tegen, kamer waren oud. Hotel is echt toe aan renovatie.

2026-04-20 • via Nuitee
M
Mustafa • family_with_children • tr
10
It’s in great location you can find many restaurants and shops in walking distance. Staffs are so helpful and welcoming.
Pros:

Great location , clean room, welcoming staff.

Cons:

.

2026-04-20 • via Nuitee
F
Farshid • couple • gb
10
Pros:

It was clean and great location

2026-04-19 • via Nuitee
H
Hüseyin Cem • solo_traveller • it
8
Pros:

Posizione ok

Cons:

Costo upgrade per 2 notti a una camera solo di 1 livello superiore 150€ a notte.

2026-04-13 • via Nuitee
H
Hüseyin Cem • solo_traveller • it
8
2026-04-13 • via Nuitee
8
893irema • Family
2
Horrible!
Pros:

Very disappointing experience.

From the moment we arrived, the staff were unhelpful and dismissive. Instead of resolving an issue with our booking, they pushed the responsibility onto us and offered no real support. Even when we asked to speak with the manager, nothing was handled professionally.

The attitude at reception was particularly rude, which made us feel quite uncomfortable during our stay.

On top of that, the overall quality of the hotel did not match the price. The breakfast was especially poor and lacked basic quality.

There are many much better hotels in Istanbul for the same price. I would strongly recommend choosing somewhere else.

2026-04-12 • via Tripadvisor
U
Umed • family_with_children • ch
10
Sind sehr freundlich
Pros:

Freundlich respektvoll

Cons:

Keine

2026-04-12 • via Nuitee
Y
Yenal • family_with_children • be
4
Pros:

Personeel was heel lief

Cons:

Dubbel beglazing van de ramen waren niet goed. We hoorden elke voertuig buiten passeren en werken buiten

2026-04-10 • via Nuitee
H
Hanife • couple • ch
5
Preis leistungsverhältnis nur mit reduziertem Aktionsangebot okey
Pros:

Die Lage ist toll, fussläufig zur Metro in ein paar Minuten. Großes bekanntes Einkaufszentrum fussläufig erreichbar. Das Personal war sehr nett freundlich und hilfsbereit. Es ist sauber.

Cons:

Die Unterkunft hat lediglich die Zimmer in einem Stockwerk renoviert. Die Fotos dieser Zimmer werden bei der Buchung Zimmerauswahl angezeigt, man bekommt diese jedoch definitiv nicht. Dies ist bewusste Täuschung. Die restlichen Zimmer sind in einem sehr alten verbrauchten Zustand, auch wird in vielen Zimmern geraucht, es stehen Aschenbecher zur Verfügung obwohl das Rauchen eigentlich verboten wäre. Mir wurde zwar aufgrund meiner Beschwerde ein Zimmer in einem etwas besseren Zustand angeboten allerdings nicht das was ich gebucht habe.

2026-04-08 • via Nuitee
M
Mustafa • family_with_children • tr
10
2026-04-08 • via Nuitee
A
andrea • solo_traveller • it
8
2026-04-04 • via Nuitee
S
Salar • extended_group • nl
8
2026-04-01 • via Nuitee
L
Limni Rachid • extended_group • ma
7
Pros:

Le calme et le personnels

Cons:

Salle de bain un peu détérioré

2026-03-31 • via Nuitee
E
Enzo • couple • it
6
2026-03-31 • via Nuitee
M
Metin • couple • tr
10
2026-03-30 • via Nuitee
I
Ismail • solo_traveller • tr
10
2026-03-27 • via Nuitee
F
Furkan • couple • tr
10
Must-Stay in Istanbul
Pros:

Our stay in Istanbul exceeded all expectations. The hotel is very centrally located and extremely convenient for getting around. The rooms were clean, spacious, and comfortable. What really stood out was the staff’s friendliness and attentiveness—they go above and beyond to help in every way. The breakfast had a good variety and was delicious. This hotel is a great choice for both business and leisure stays. We definitely plan to stay here again on our next visit to Istanbul. Thank you for everything!”

2026-03-26 • via Nuitee
A
ARDA • family_with_children • tr
3
Cons:

Tesisin otelde kalan müşterilerden otopark ücreti alması kabul edilemez. Odalarda ses izolasyonu sıfır.

2026-03-20 • via Nuitee