Mayfair Hotel

Hotels
8.4 (2087 reviews)
Pari Street, Kato Paphos , Paphos City , CY
+357 26 948000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Convenient location
Comfortable beds
Cons:
Poor cleanliness reported
Some issues with room amenities

Categories

Cleanliness
6.69
Three reviewers mentioned poor cleanliness, with specific instances of dirty rooms and bathrooms.
Service
9.16
Positive sentiment regarding friendly and helpful staff across multiple reviews.
Location
9.2
Location frequently praised for its convenience and proximity to attractions.
Room Quality
8.15
Rooms noted as comfortable, but some issues reported with cleanliness of the bathrooms.
Amenities
8.68
Amenities such as breakfast and pool were positively reviewed.
Value for Money
8.14
Mixed feedback, some value concerns noted, but generally perceived as fair.
Food and Beverage
8.69
Breakfast was highlighted for variety and quality.
Overall Experience
8.46
Overall positive experience despite some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 02:59

Property Description

Luxurious Accommodation with Spectacular Views
The 4-star Mayfair Hotel formerly Smartline Paphos offers a serene retreat in the heart of Paphos City. Guests can enjoy the luxury of furnished rooms with balconies overlooking the picturesque surroundings. Each room is equipped with modern amenities such as air conditioning, satellite TV, and a fridge, ensuring a comfortable stay.

Family-Friendly Activities and Entertainment
Families are catered to with a range of children's facilities and activities, including children's pools, a kids' club, and special menus at the on-site restaurant. Day and evening entertainment programs, featuring karaoke and live music, provide fun for guests of all ages.

Wellness and Leisure Facilities for Ultimate Relaxation
Guests can unwind at the fully equipped fitness and health center with a sauna, or take a refreshing dip in one of the two outdoor pools or the indoor pool. The hotel also offers conference rooms, a pool bar, a lounge area, and a snack bar, ensuring a well-rounded and relaxing stay.

To experience the luxury and convenience of Mayfair Hotel formerly Smartline Paphos, book your stay now and indulge in a memorable vacation experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PFO

Location

Guest Reviews

8.4
Based on 2087 reviews
Cleanliness: 6.69
Service: 9.16
Location: 9.2
Room Quality: 8.15
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 8.69
Overall Experience: 8.46
I
isioma junior • family_with_children • gb
1
AVOID AT ALL COST and I WILL NEVER RETURN BACK
Pros:

I would strongly advise others to think carefully before booking the Mayfair Hotel based on my experience.

Unfortunately, the food was disappointing, and the overall level of customer service was poor. I also had concerns about how my complaint was handled. A manager introduced himself to me as Paul, but I later understood that this was not his name, which added to my frustration and confusion.

I also spoke with the Sales Manager, Christos Panayiotou, who told me that he would contact me to follow up on my concerns. Unfortunately, I never received any further contact.

What disappointed me most was the lack of empathy or effort to resolve the situation. I was charged more than I expected for my stay, and despite raising my concerns, I did not feel that anyone took ownership of the issue or tried to put things right.

For a hotel where guests reasonably expect good service and professional handling of concerns, my experience fell well below expectations.

Based on my experience, I would not stay here again and would advise others to consider alternative hotels.

Cons:

I would strongly advise anyone considering the Mayfair Hotel to think very carefully before booking, based on my experience.

There were a number of things I was unhappy with during and after my stay. The food was disappointing, the customer service was poor, and I did not feel that my concerns were taken seriously when I raised them.

I also found the way my complaint was handled very frustrating. A manager introduced himself to me as Paul, but I later understood that this was not his name. This left me feeling even less confident about how my concerns were being managed.

I was also told by the Sales Manager, Christos Panayiotou, that he would contact me to follow up on what had happened. Despite this assurance, I have still not received any contact from him or from the hotel to properly address my concerns.

What made the situation worse was the lack of empathy throughout. I was charged more than I expected for my stay, yet I did not feel that anyone took responsibility, explained the situation clearly, or made any genuine effort to resolve it.

2026-10-30 • via Nuitee
Özay • couple • tr
10
It was absolutely amazing,better than i expected
Pros:

Amazing

Cons:

Nothing

2026-10-29 • via Nuitee
S
shorena • couple • ge
10
2026-10-27 • via Nuitee
E
Eater Rose • couple • il
10
2026-10-26 • via Nuitee
J
Justine • family_with_children • lb
3
2026-10-26 • via Nuitee
N
Nikoletta • couple • cy
10
Would highly recommend
Pros:

Nice modern clean

Cons:

Nothing to complain about

2026-10-25 • via Nuitee
D
Daniel • family_with_children • lb
8
2026-10-25 • via Nuitee
M
Miika • solo_traveller • fi
9
2026-10-24 • via Nuitee
J
Josee • couple • gr
7
Pros:

La chambre grande et agréable

Cons:

Si chambre avec vue piscine principale, énormément de bruit. Repas très moyen, froid et un seul micro ondes pour tout le restaurant.

2026-10-24 • via Nuitee
C
Christos • couple • cy
10
2026-10-23 • via Nuitee
A
APOSTOLOS • solo_traveller • gr
10
2026-10-21 • via Nuitee
S
SVIATLANA • solo_traveller • pl
5
Cons:

Задержали заселение в номер на полчаса. В день выселения, за 2 часа до того, как нужно было освобождать номер, ко мне ворвалась сотрудница отеля, непонятно для чего, увидев меня поспешно удалилась. Также вызывала такси от отеля, обещали за 10-15 минут, в итоге ждала около часа.

2026-10-21 • via Nuitee
N
Nathan • solo_traveller • gb
10
2026-10-21 • via Nuitee
M
Maral • family_with_children • gb
6
It was okay
Pros:

Variety of food was good
Different pool areas are nice
Family friendly as there are a lot of families with young kids

Cons:

The hotel itself is quite outdated (or at least the two rooms we stayed in)
Some of the staff are nice but some are kind of rude
You can also notice the hotel is really trying to cut costs as much as possible
One of the rooms was facing the main pool and we actually paid extra for the “better” view and the noise from the entertainment is not fully blocked out in case you have very young kids trying to go to sleep (but they do finish promptly per the program)
My partner and I both had quite bad sleeps in general
A lot of bingo nights - personally it was too much but that’s just my opinion

2026-10-18 • via Nuitee
D
Danae • couple • cy
7
2026-10-17 • via Nuitee
A
Alexandru • couple • ro
9
Все було чудово, нам з дружиною відпочинок дуже сподобався
Pros:

Практично все сподобалося.

Cons:

Інколи хотілося ввечері відпочивати , а до 23 ще проходила лотерея і караоке співали.

2026-10-17 • via Nuitee
R
Riad Rizek • family_with_children • il
6
Pros:

בריכה. מתקנים

Cons:

המיטות מאד לא נוחות .

2026-10-16 • via Nuitee
G
Gonen • extended_group • il
10
2026-10-16 • via Nuitee
A
andrew • family_with_children • gb
8
Pros:

The pools where clean with pool attendants on hand..

Cons:

Wasn't any where to hide outside where you were away from music to read book etc

2026-10-15 • via Nuitee
K
Kyriakou • family_with_children • cy
8
2026-10-15 • via Nuitee