Mercure Paris CDG Airport & Convention

Hotels
•
Accor
7.8 (118 reviews)
Roissypôle Ouest, Route de la Commune, Roissy-en-France, Val-d'Oise, 95713 , Roissy-en-France , FR
33-1-49192929

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
No single-use plastic straws
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Long-term parking (surcharge)
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
Close to terminal
Nice property
Kind and helpful staff
Cons:
Cleanliness issues
Service system problems
Inconsistent room quality

Categories

Cleanliness
6.94
Negative sentiment regarding cleanliness with issues in the rooms.
Service
8.41
While there were issues with the system, the personnel were reported to be kind and helpful.
Location
8.45
Conveniently located close to the airport, easily accessible.
Room Quality
6.9
Inconsistent room quality with reports of unpleasant odors and lack of amenities.
Amenities
7.93
General amenities are decent for an airport hotel, though improvements could be made.
Value for Money
8.39
Fair pricing for the area, but not without shortcomings.
Food and Beverage
7.44
Inconsistent service at the restaurant affected the dining experience.
Overall Experience
7.91
Mixed feelings due to both positive service experiences and significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:59

Property Description

Recreational Opportunities: Enjoy the indoor pool and fitness center during your stay.

Dining Experience: Indulge in international cuisine at the restaurant or try 24-hour room service.

Event Spaces: Benefit from a 24-hour business center and expansive conference facilities.

To experience these amenities and more, book your stay at Mercure Paris CDG Airport & Convention today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Pool access available from 7:00 AM to 11:00 PM.
  • Up to 4 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CDG

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • Covid

    Guests must provide proof of COVID-19 vaccination

See all policies

Location

Guest Reviews

7.8
Based on 118 reviews
Cleanliness: 6.94
Service: 8.41
Location: 8.45
Room Quality: 6.9
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 7.44
Overall Experience: 7.91
R
Robert
8
Pros:

Very friendly staff from reception to dining room

2025-10-08 • via Nuitee
D
Doug • family
6
Pros:

fairly long and complicated walk to the hotel. room was ok, section of the flooring in bathroom stuck to my feet after a shower lol. I gave up trying to connect to the internet just used my data, I'm not entirely sure why you'd want to make it difficult to connect.

2025-09-26 • via Nuitee
G
Gerard Jack • partner
4
Pros:

look when we arrived for take the key the système informatic don’t work, they don’t give explication and the lane behind me is very long.
In the restaurant the same story no informatic so the service is so longue. For pay the food forget we stay in front of the casher 22 minutes for paid.
the day where we abandon this hotel the receptionist ask me to pay more money because they make mistaque when I paid.
so I ask a facture but they can’t give me one telling me that I will received for email.
Today 5 days after i don’t received nothing.
other thing the fuente with lemon water is full but don’t have cops

2025-09-23 • via Nuitee
V
Vladimir • family
10
Pros:

Close to terminal

2025-09-22 • via Nuitee
J
Jose Felix • family
10
Pros:

Convenient

2025-09-02 • via Nuitee
Z
Zhuoming • family_with_children
8
Pros:

good

2025-08-12 • via Nuitee
J
Jaiveek • family_with_children
10
Pros:

Nice property

2025-07-12 • via Nuitee
M
Margarita • family
10
Pros:

This is an airport hotel, so keep in mind there's not much to do in the surrounding area, although there is a playground nearby. It's easy to reach by train, car, or even on foot from CDG. I liked the restaurant, the bar, and the rooms — which are quite spacious for the price.

2025-07-11 • via Nuitee
C
Crystal
6
Mixed feelings
Pros:

We had two rooms. One room had absolutely no soap or bathroom items that typically come in a bathroom (cups, soap, lotion, etc.). The other room had a foul odor in the room from the moment we got there. This might be a personal feeling, but the beds were very firm as well. Otherwise the personnel working there were kind and friendly and extremely helpful.

2025-07-09 • via Nuitee
S
Stephanie
10
Great hotel
Pros:

Lovely hotel with excellent pool and friendly staff. A short walk from the airport transfer

2025-07-08 • via Nuitee
V
Verified traveler
8
Pros:

Overnight for CDG airport

2025-07-07 • via Nuitee
K
Kathy
2
Pros:

The entrance was not well marked or lit. I didn't feel comfortable walking to it. Their communication on how to get to the property was confusing. Then ck in was not welcoming at all. then they never told me I had to use the room key to turn on the lights and a/c. the room was hot when I entered it, and i had to go back downstairs to find this out. they just assumed i would know this? then there were no washcloths. overall, i would NOT recommend this hotel to anyone.

2025-07-03 • via Nuitee
C
Clarence
10
Pros:

This was a great place!

2025-06-19 • via Nuitee
E
Esthellina • friends
10
Pros:

The pool was great but needed rails to help you in and out of pool. Not handicap ready

2025-06-08 • via Nuitee
S
Steve • family
4
Pros:

Mice! We saw three mice in the lobby/bar area just after midnight. Filthy dirty carpets and walls. Dried pee on the toilet sink. Hair in the shower. Our room was obviously not cleaned prior to our stay.
What a disgusting experience to say the least. There are 2-3 far newer and nicer properties within a few steps. Don’t waste your time here.

2025-06-07 • via Nuitee
T
Theresa
10
Pros:

Our experience was very good. Everyone was very polite and helpful. Clean Hotel, Indoor swimming pool was great. Breakfast served was delicious.

2025-05-23 • via Nuitee
G
Gordon • family
10
Pros:

Staff were very friendly and helpful.

2025-05-16 • via Nuitee
D
Daniela
8
Pros:

Very comfortable stay, with good access to the city of Paris.

2025-05-10 • via Nuitee
L
Lee
10
Pros:

Great for a short stay at cdg airport

2025-04-12 • via Nuitee
B
barry • family
2
Pros:

I was under the impression that breakfast was included but 50 euros for two for cold suasages cold bacon cold everything.

2025-04-09 • via Nuitee