Horseshoe Black Hawk Hotel & Casino - A Caesars Rewards Destination

Hotels
•
Caesars Entertainment
7.6 (432 reviews)
401 Main St , Black Hawk , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Staff helpful
Pleasant food options
Cons:
Uncomfortable beds
Management response issues
Cleanliness concerns

Categories

Cleanliness
6.74
Several reviews mention issues with house keeping and room cleanliness.
Service
8.21
Staff were noted as helpful and courteous, albeit slow at times.
Location
8.75
Multiple reviews highlight the good location on main street.
Room Quality
6.7
Numerous complaints regarding uncomfortable beds and old furniture.
Amenities
7.23
Limited amenities mentioned; some positive notes but significant issues reported.
Value for Money
7.19
Guests commented on the price relative to the quality experienced.
Food and Beverage
8.24
Positive feedback on bar food and dining experiences.
Overall Experience
7.71
Generally mixed feelings, with some positive experiences alongside numerous complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:42

Property Description

Luxurious Casino Accommodation
Located in Black Hawk, Isle of Capri Casino Hotel offers a luxurious stay with a casino on-site. The rooms feature modern amenities such as a flat-screen TV, air conditioning, and scenic mountain views.

Exciting Activities
Guests can indulge in various activities like skiing and cycling in the picturesque surroundings of Black Hawk. The hotel provides the perfect base for adventure enthusiasts and nature lovers.

Multilingual Service
With a multilingual staff fluent in English and Spanish, guests can expect top-notch service and assistance round the clock. Whether you need local recommendations or any other information, the reception is always ready to help.

Book your stay at Isle of Capri Casino Hotel Black Hawk for an unforgettable experience in the heart of nature and entertainment.

Important information:

• Security Deposit is 75 USD per stay.

• Resort Fee Inclusions are:

- Two bottled waters
- Complimentary valet parking on weekends
- Complimentary covered garage parking
- Printed boarding passes at front desk
- Unlimited local and toll free calls
- Coffee in room (from coffee maker)
- High-speed Wi-Fi access

• Please note that your credit card is only charged for first night's room and tax up front - the rest upon checkout.

• Guarantee your reservation with a credit card. No deposit is required at time of booking. *Excluding special events.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DEN

Location

Guest Reviews

7.6
Based on 432 reviews
Cleanliness: 6.74
Service: 8.21
Location: 8.75
Room Quality: 6.7
Amenities: 7.23
Value for Money: 7.19
Food and Beverage: 8.24
Overall Experience: 7.71
A
Angelo • solo_traveller • us
10
2026-10-27 • via Nuitee
J
Jin • extended_group • us
5
Pros:

Easy to get around and parking was easy

Cons:

Room didnt have enough towels
Said there was gonna be 4 adults only 2 sets of towels
Shower soap dispensers were broken had to fix and put back on wall

2026-10-25 • via Nuitee
D
Dillinger • extended_group • us
7
We celebrated a friend 50th birthday here, after being in Denver for the NFL game. Worth it!
Pros:

The atmosphere was exactly what you would expect from a casino hotel! The room was comfortable and clean! The food was good and the waitress at Roxie's went out of her way to find me a cinnamon stick because I couldn't find any cinnamon (good luck =).

Cons:

Service at JJ Brew Brothers was extremely slow, but it seemed like the one bartender was also the food runner and the waiter for the entire restaurant/bar! They were obviously overwhelmed and irritated.

2026-10-22 • via Nuitee
M
Mccarter • couple • us
9
Pros:

For the most part everything

Cons:

Didn't win a dime at Cadillac Jack's

2026-10-19 • via Nuitee
B
Brown • couple • us
10
Great stay but...
Pros:

Room was clean

Cons:

The bathroom doors! What!? They dont even shut

2026-10-18 • via Nuitee
K
Kristy • couple • us
10
This was an amazing hotel. Staff is super friendly!
Pros:

It was very clean and nice

Cons:

There was not one thing me or my husband did not like. Everything was excellent!

2026-10-17 • via Nuitee
D
Duane • couple • us
8
Adequate
Pros:

Lots of parking. Room was good. No view.

Cons:

Check in took forever and there were two clerks with one guest at each clerk. I was almost ready to leave except the room was paid for.

The sit down restaurant was ridiculously SLOW. We ate there2-3 times. The fast food side was closed for breakfast.

2026-10-16 • via Nuitee
M
Meraj • couple • us
7
2026-10-13 • via Nuitee
G
Guerra • solo_traveller • us
1
Cons:

The water was cold. Don't expect to take a hot shower. We tried multiple times and the water was lukewarm at best and NO waterpressure. Items were open then positioned like it wasnt (coffee condiments, soaps etc). Very questionable cleanliness of our room. The blanket was like a glorified sheet- so if you are cold don't expect to warm up. We paid $600 for a room last minute and it was a "luxury" room... it was NOT a luxury room. It had a door that connected to another room and from 6am to 10 am all we heard were kids screaming and chaos. Horrible experience.

2026-10-12 • via Nuitee
M
Michelle • solo_traveller • us
10
2026-10-11 • via Nuitee
L
Laura • solo_traveller • us
3
Way overpriced
Pros:

We didn’t need to leave. Lots more f food options and the food was great

Cons:

Our room was freezing. No extra blankets

2026-10-10 • via Nuitee
B
Brendan • solo_traveller • ie
10
Pros:

Value for money

Cons:

Location was just wright.

2026-10-08 • via Nuitee
J
John • solo_traveller • us
8
2026-10-07 • via Nuitee
H
Heather • couple • us
7
Pros:

Good Staff

Cons:

Rooms can be cleaned more. Not sure if the duvet was washed and just put another sheet on top.

2026-10-07 • via Nuitee
A
Ana • couple • us
10
2026-10-07 • via Nuitee
T
Taylor • couple • us
6
Cons:

no ice

2026-09-11 • via Nuitee
D
Dana • solo_traveller • us
1
Cons:

The staff was rude and very unhelpful. Worst customer service ever.

2026-09-09 • via Nuitee
T
TRiUMPh • solo_traveller • us
9
Best front desk in Blackhawk!
Pros:

The front desk and staff were amazing. Rooms were great.
Nathan helped me out so much and we will be back in two weeks!!

2026-09-08 • via Nuitee
T
TRiUMPh • solo_traveller • us
9
2026-09-08 • via Nuitee
J
Jenny • couple • us
7
2026-09-07 • via Nuitee