Horseshoe Black Hawk Hotel & Casino - A Caesars Rewards Destination

Hotels
Caesars Entertainment
7.6 (432 reviews)
401 Main St , Black Hawk , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Staff helpful
Pleasant food options
Cons:
Uncomfortable beds
Management response issues
Cleanliness concerns

Categories

Cleanliness
6.74
Several reviews mention issues with house keeping and room cleanliness.
Service
8.21
Staff were noted as helpful and courteous, albeit slow at times.
Location
8.75
Multiple reviews highlight the good location on main street.
Room Quality
6.7
Numerous complaints regarding uncomfortable beds and old furniture.
Amenities
7.23
Limited amenities mentioned; some positive notes but significant issues reported.
Value for Money
7.19
Guests commented on the price relative to the quality experienced.
Food and Beverage
8.24
Positive feedback on bar food and dining experiences.
Overall Experience
7.71
Generally mixed feelings, with some positive experiences alongside numerous complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:42

Property Description

Luxurious Casino Accommodation
Located in Black Hawk, Isle of Capri Casino Hotel offers a luxurious stay with a casino on-site. The rooms feature modern amenities such as a flat-screen TV, air conditioning, and scenic mountain views.

Exciting Activities
Guests can indulge in various activities like skiing and cycling in the picturesque surroundings of Black Hawk. The hotel provides the perfect base for adventure enthusiasts and nature lovers.

Multilingual Service
With a multilingual staff fluent in English and Spanish, guests can expect top-notch service and assistance round the clock. Whether you need local recommendations or any other information, the reception is always ready to help.

Book your stay at Isle of Capri Casino Hotel Black Hawk for an unforgettable experience in the heart of nature and entertainment.

Important information:

• Security Deposit is 75 USD per stay.

• Resort Fee Inclusions are:

- Two bottled waters
- Complimentary valet parking on weekends
- Complimentary covered garage parking
- Printed boarding passes at front desk
- Unlimited local and toll free calls
- Coffee in room (from coffee maker)
- High-speed Wi-Fi access

• Please note that your credit card is only charged for first night's room and tax up front - the rest upon checkout.

• Guarantee your reservation with a credit card. No deposit is required at time of booking. *Excluding special events.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DEN

Location

Guest Reviews

7.6
Based on 432 reviews
Cleanliness: 6.74
Service: 8.21
Location: 8.75
Room Quality: 6.7
Amenities: 7.23
Value for Money: 7.19
Food and Beverage: 8.24
Overall Experience: 7.71
G
Gil couple us
8
Clean and comfortable ( Good luck on getting any room service )
Pros:

Location, clean and comfortable

Very good restaurant

Cons:

The staff at the front desk were not helpful 😢

She sent us to a convenient store 5 miles away when we found one the next day next to the post office a half mile from the hotel.

Sink faucet was loose and water leaked all over the top of counter.

We requested room service when we checked into the hotel everyday to replace towels and take out our trash.
The maids did not do our room, we were there 3 nights 🤔😥

When I went to find a maid, they did not understand English. I had to help myself to the cart and get what I needed every day. It was very frustrating

2026-08-29 via Nuitee
C
Camilla solo_traveller us
8
I needed a blanket but took cover off 2nd bed!
Pros:

Room was free from Wyndham rewards.

Cons:

I was ‘ aware of resort fee. No blanket in my room

2026-08-29 via Nuitee
P
Peyton couple us
5
Had a lot of fun but the room was not up to the quality I feel I paid for.
Pros:

Convenience of location, easy access to casino and other properties.

Cons:

My room had leftover trash including a security tag with needle sticking up. Bed didn’t even have a fitted sheet or blankets it was just layered sheets.

2026-08-27 via Nuitee
Y
Yvette solo_traveller us
7
Ate at the restaurant and got food poisoning, not the steak place.
Pros:

Easy to get to

Cons:

Needs way better food choices!

2026-08-27 via Nuitee
G
Gennys couple us
7
Pros:

Todo muy lindo

Cons:

No me gustó q decía limpieza diaria y estuve tres días y solo fueron a limpiar el día de irme

2026-08-24 via Nuitee
S
Stephen solo_traveller us
8
2026-08-23 via Nuitee
S
Sam couple us
10
2026-08-21 via Nuitee
S
Sam extended_group us
10
2026-08-21 via Nuitee
Q
Quinn couple us
9
It was kind of expensive but had no issue at all.
Pros:

Cleanliness

2026-08-17 via Nuitee
N
Noel extended_group us
8
2026-08-12 via Nuitee
S
steve couple us
2
Pros:

Dirty and no microwave in the room
Front desk service terrible

2026-08-12 via Nuitee
W
wendy solo_traveller us
8
Nice casino, excellent location, self serve, 24 hour coffee and soda bar in the casino was a nice bonus
Pros:

Great location, fun, casino, easy parking, nice rooms

Cons:

My room was at the far end off the elevator in a long walk

2026-08-12 via Nuitee
C
carol couple us
8
Pros:

clean rooms

Cons:

An extra charge for cleaning or whatever that is to be reimbursed to me. I would like to know when I should expect that.

2026-08-06 via Nuitee
K
Karen couple us
5
Cons:

The thing that was not so good about it was that I ended up paying for price when I got to the property when I already paid for it through a third-party and I still haven’t received my an amenities amount that you get when you leave the property I haven’t received that yet and it’s been over a month

2026-08-06 via Nuitee
C
Christopher solo_traveller us
10
Pros:

Great Vibe, Clean, & Excellent Services

Cons:

Stay was too short

2026-08-06 via Nuitee
J
JEAN MICHEL solo_traveller fr
7
2026-08-03 via Nuitee
E
Eric couple us
6
2026-08-03 via Nuitee
B
buckinger2018 Couples Lexington, North Carolina
4
Awful hotel. Stay somewhere else.
Pros:

We booked a suite and upon at 7:00 on July 25 we had a choice between being close to the elevator or away. We chose away. They presented us with the charges for the room and they were wrong. Was supposed be comp for the stay. The “manager” came over and made the corrections and we went to the room (604).
When we entered, it was not what we were expecting from a Caesars property.
The curtains were falling, the sink was cracked, the toilet paper holder was coming off the wall, and it smelled like “an old home”.
I tried to call the front desk and no one answered. I went down to get moved to another room and was told there weren’t anymore. I asked how that could be and was told they couldn’t move us.
The “manager” said he would have someone correct the problems. I believed him but nothing was done during our stay.
The saddest thing about this is we have stayed in many Caesars properties and will now question if we want to stay at Caesars or just booked somewhere else.

2026-07-31 via Tripadvisor
B
Brenda solo_traveller us
10
2026-07-22 via Nuitee
O
Ostberg solo_traveller us
5
2026-07-22 via Nuitee