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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Packed lunches
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Non-smoking throughout
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
Review Highlights
Categories
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Property Description
Outdoor Pool and Free WiFi
Novotel Mexico Santa Fe offers a relaxing outdoor pool for guests to enjoy under the Mexican sun. Stay connected with complimentary WiFi throughout the property.
Fitness Centre and Concierge Desk
Energize yourself at the on-site fitness centre or seek assistance from the knowledgeable concierge desk to make the most out of your stay in Mexico City.
Modern Amenities and Convenient Location
Each room is equipped with modern conveniences like a flat-screen TV and iPod docking station. Located near key attractions such as Bancomer Convention Centre and Chapultepec Forest.
Experience comfort and convenience at Novotel Mexico Santa Fe - book your stay now for an unforgettable experience!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 15 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible on site (reservation is not needed) and costs MXN 120 per day.
Location
Guest Reviews
La habitación perfecta y limpia. El desayuno muy bueno y el personal super atentos.
La entrega del auto al salir es lenta.
Rooms are very comfortable.
Breakfast is so good.
The staff was nice and kind
We spent some time at the pool, there was any staff in that area. We couldn’t get towels or drinks
La cercanía del evento que tendría más noche
Que por error me asignaron un cuarto para discapacitados
Super efficient and friendly staff, amazing
Ubicación por la cercanía a restaurantes. El personal muy atento especialmente Manual en el restaurante
I stayed at the Novotel Mexico City last week, was there for 5 days for an internal company meetings that was being hosted there. I have quite a bit of restrictions due to my vegetarian diet, and I would like to thank wholeheartedly Antonio G., who went above and beyond to really make sure I was well taken care of. During lunch one day, although there was salad for me, he went above and beyond to see if the chef could start the Pizza oven and make me a pizza. It was highly appreciated. Another day, he had a custom pasta made for me. This level of service is what makes me want to come back here each time I come to mexico city. I know I will be taken care of.
Also, in the morning a wonderful gentleman by the name of Manu, took great care of me and ensured I had my coffee, and some food, before the restaurant officially opened due to my flight.
I do not ask for special service, but it is great when team members like Antonio and Manu make it so much easier for the guest to be comfortable. Many thanks!!
Overall very well despite being under construction.
The gym, despite being small, did its job.
Great room, new, quiet and comfy.
No view of the room, staff almost did not let me check in with my US license.
La atención en recepción y la ubicación
Es un hotel que, a pesar de que lo estan remodelando, los cuartos aún son viejos, el gimnasio que tienen como préstamo ahorita esta horrible y te cobran el estacionamiento aparte aún cuando eres huesped de ahí
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