Novotel Mexico City Santa Fe

Hotels
Novotel
8.4 (281 reviews)
Antonio Dovali Jaime 75 , Mexico City , mx

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Comfortable rooms
Good breakfast
Cons:
Location far from central attractions
Cleanliness issues noted
Limited amenities in gym

Categories

Cleanliness
7.98
Overall sentiment indicates good cleanliness but some incomplete responses arise.
Service
8.95
Most reviews highlight excellent service, particularly with personable staff.
Location
8.49
Location is praised for its convenience, although noted as distant from central attractions.
Room Quality
8.44
Rooms are described as spacious, comfortable and recently remodeled.
Amenities
7.97
Amenities are basic; gym improvements mentioned but limitations noted.
Value for Money
8.43
Generally perceived as good value especially considering location and service.
Food and Beverage
8.48
Breakfast praised for variety and quality, showing strong positive reception.
Overall Experience
8.45
Overall satisfaction is high with a few minor logistical issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:03

Property Description

Outdoor Pool and Free WiFi
Novotel Mexico Santa Fe offers a relaxing outdoor pool for guests to enjoy under the Mexican sun. Stay connected with complimentary WiFi throughout the property.

Fitness Centre and Concierge Desk
Energize yourself at the on-site fitness centre or seek assistance from the knowledgeable concierge desk to make the most out of your stay in Mexico City.

Modern Amenities and Convenient Location
Each room is equipped with modern conveniences like a flat-screen TV and iPod docking station. Located near key attractions such as Bancomer Convention Centre and Chapultepec Forest.

Experience comfort and convenience at Novotel Mexico Santa Fe - book your stay now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Location

Guest Reviews

8.4
Based on 281 reviews
Cleanliness: 7.98
Service: 8.95
Location: 8.49
Room Quality: 8.44
Amenities: 7.97
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 8.45
M
MARLENE solo_traveller mx
8
Pros:

Toda la instalación está de lujo

Cons:

Que la alberca no es climatizada como decían, estaba súper fría y mis hijas no la disfrutaron

2026-08-29 via Nuitee
J
Jaime extended_group co
10
2026-08-26 via Nuitee
M
Ma Del Pilar extended_group mx
10
LO POCO QUE USE LAS INSTALACIONES PERFECTO
Pros:

LA UBICACION PERFECTA PARA GERMAN CENTRE QUE VISITO Y EL DESAYUNO MUY COMPLETO

2026-08-13 via Nuitee
E
Eliseo extended_group mx
9
I use the hotel only to sleep so it covered my needs perfectly.
Pros:

Rooms were nice, modern, spacious and comfortable. AC work perfectly. Shower pressure was superb. Soap, shampoo brand it’s great.

Cons:

I did not like that the parking was not included. It’s the first hotel I had to pay for parking. Also I like dogs but are not fund of pet friendly hotels.

2026-08-12 via Nuitee
L
L solo_traveller mx
9
Bien
Pros:

Camas y almohadas cómodas

Cons:

La primera noche mucho ruido de madrugada que nos despertó, probablemente algún huésped y la puerta de la ducha probablemente mal sellada porque se salía el agua.
En Booking pone salida a la una y el hotel dice es a las 12

2026-08-11 via Nuitee
M
María De Montserrat solo_traveller mx
9
Pros:

Me gustó la habitación, aunque faltan cajones.

Cons:

Que ofrecen alberca y está en mantenimiento y no se puede usar, me hubiera ido a otro hotel.
O me hubieran hecho un descuento por no darme todo lo que me ofrecen en la tarifa que me están cobrando.
Es importante que el cliente sepa y pueda tomar una decisión

2026-08-04 via Nuitee
A
Antonio solo_traveller mx
10
Pros:

Ubicación y precio.

Cons:

Por la tarde le dieron mantenimiento al elevador y tuvimos que utilizar las escaleras al 4to piso

2026-07-13 via Nuitee
S
Sarai solo_traveller mx
10
Pros:

La atención es excelente, no encontraba mi habitación y me llevaron hasta ella, está todo muy limpio y tiene una buena ubicación.

2026-07-12 via Nuitee
G
Guillermo family_with_children mx
10
hotel con muy buen diseño de interiores
Pros:

remodelado, muy bonito el hotel, eso si es caro

2026-07-02 via Nuitee
R
Rafael solo_traveller mx
9
2026-06-25 via Nuitee
L
Luis Alfonso solo_traveller co
8
2026-06-18 via Nuitee
C
cesar couple us
10
2026-06-13 via Nuitee
C
Carlos Enrique solo_traveller mx
10
2026-06-12 via Nuitee
L
leonardo solo_traveller mx
9
2026-06-12 via Nuitee
L
Luis Lorenzo family_with_children mx
10
Fantastica estancia
Pros:

no tuvimos oportunidad de desayunar, por lo que no podemos opinar sobre ello, sin embargo la ubicacion esta genial.

Cons:

satisfecho con todo, no tuve detalle con nada, al contrario sattisfecho con la atencion y el servicio.

2026-06-03 via Nuitee
E
ERHAN solo_traveller tr
6
Çok rahat edemedim
Pros:

Fuar alanına yakınlığı, temizliği, yatakları odanın konforu harika.

Cons:

Üst katlarda gece inanılmaz bir gürültü var tüm gece devam ediyor. Ayrıca spor salonunda kosu yapanların sesi sabah 6-7 de çok rahatsız edici. Odalarda buzdolabı olmaması negatif.

2026-06-02 via Nuitee
R
Rosemary solo_traveller mx
10
Pros:

El hotel muy bonito, el desayuno muy rico, el personal muy amable

Cons:

Constantemente cerraban la calle aledaña,lo que dificulta la toma de taxis

2026-06-01 via Nuitee
T
Tomás solo_traveller cl
8
2026-06-01 via Nuitee
M
montserrat family_with_children mx
4
cama incomoda, regadera en mal estado, mal servicio
Pros:

la ubicacion

Cons:

la habitacion

2026-06-01 via Nuitee
B
Belén solo_traveller ec
8
2026-05-29 via Nuitee