Hotel Berna

Hotels
9.2 (4800 reviews)
Via Napo Torriani 18 , Milan , it

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Good amenities
Cons:
Cleanliness issues
Old furnishings

Categories

Cleanliness
8.26
Several reviews mentioned cleanliness issues including stains on pillowcases and a dusty shelf.
Service
9.73
Overall positive sentiment with specific mentions of friendly and helpful staff.
Location
9.77
Multiple reviews praise the hotel's ideal location near central station.
Room Quality
8.42
Rooms are generally well-regarded, but some comments referenced older furnishings.
Amenities
9.25
Positive comments regarding the amenities including breakfast and room features.
Value for Money
9.21
Offers economical options and good quality for the price.
Food and Beverage
9.26
Breakfast praised for variety and quality.
Overall Experience
9.73
Many guests reported excellent overall stays and high recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:54

Property Description

Convenient Location near Milan Central Station and Metro

Luxurious Rooms with Modern Amenities

Delicious Continental Breakfast and Dietary Options

Experience the convenience of Hotel Berna's prime location near Milan Central Train Station and Metro. Indulge in luxurious soundproofed rooms equipped with air conditioning, free WiFi, and satellite LCD TV. Enjoy complimentary tea, coffee, and snacks all day, along with free soft drinks in the minibar. Start your day with a delicious continental breakfast buffet featuring fresh fruit and pastries. Special dietary options are also available upon request. Just 4 metro stops away from the iconic Milan Cathedral, Hotel Berna is the perfect choice for both leisure and business travelers. Book now for an unforgettable stay in Milan.

Important information:

In the event of early departure, the entire amount of the booked stay will be charged.

When booking more than 5 rooms, different policies and additional supplements may apply.

Most rooms are located in the main building, while 16 rooms are located in the Berna Tower annex. The annex is located on the other side of the street and has a 3-star rating.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.2
Based on 4800 reviews
Cleanliness: 8.26
Service: 9.73
Location: 9.77
Room Quality: 8.42
Amenities: 9.25
Value for Money: 9.21
Food and Beverage: 9.26
Overall Experience: 9.73
M
Mimi • solo_traveller • us
4
Disappointing experience
Pros:

The only redeeming factor about the experience was the staff and the breakfast- both were fabulous.

Cons:

I arrived after a long travel day and was looking forward to a hot shower. Sadly the hotel had plumbing issues and no water was available in the sink or shower. When it finally returned, there was only cold water. The reception desk was sympathetic, but I fault the management for not offering some type of compensation for the inconvenience. At a 4 star hotel, I expected a more luxurious experience. The price of the lodging far exceeded the amenities. As an aside, the ride to the airport was 140euros- next time I will stay at the Sheraton at the Malpensa airport.

2026-05-16 • via Nuitee
A
Anne • solo_traveller • de
10
2026-05-16 • via Nuitee
J
Josiane • couple • br
8
Tranquilo para quem vai fazer uma viagem de trem
Pros:

A proximidade com a estação ferrovia

2026-05-15 • via Nuitee
F
François • couple • fr
8
Dommage que la chambre ait été bruyante
Pros:

Accueil

Cons:

Chambre bruyante

2026-05-15 • via Nuitee
L
Lewis • solo_traveller • au
6
Most likely not returning to this hotel when we return to Milano
Pros:

Close to the train station, nearby restaurants

Cons:

Poor WiFi with it constantly dropping out
Considering the room rate and a four star rating it was rated a 4 out of 10

2026-05-14 • via Nuitee
M
Maria Heloisa • couple • br
8
Boa
2026-05-14 • via Nuitee
S
Stoychev • solo_traveller • bg
9
2026-05-14 • via Nuitee
T
Ting-Hsuan • couple • tw
4
We felt that one of the front desk staff members showed discriminatory behavior toward Asians. The day before, we saw hi
Pros:

早餐選擇樣式可以

Cons:

前台人員服務態度

2026-05-13 • via Nuitee
G
grilo • solo_traveller • br
10
2026-05-13 • via Nuitee
Y
YIHONG • solo_traveller • cn
10
2026-05-12 • via Nuitee
U
Ursula • solo_traveller • ch
8
Unkompliziertes Hotel an super Lage beim Bahnhof mit einem grosszügigen Happy Hour-Angebot
Pros:

ein sehr netter Barmann und ein äusserst grosszügiges happy hour-angebot! GRAZIE

2026-05-12 • via Nuitee
O
Olena • solo_traveller • ee
10
Отличный отель. Всем рекомендую
Pros:

Отношение персонала, всех людей которые встречают нас на стойке регистрации, в ресторане и отличная уборка номера. Местоположение идеальное. Завтраки отличные. Отдельное спасибо всем кто готовит и подает .Номер достаточный и удобный

Cons:

Всё было отлично

2026-05-12 • via Nuitee
K
karen • solo_traveller • gb
8
2026-05-11 • via Nuitee
O
Ottaviani • solo_traveller • it
9
2026-05-11 • via Nuitee
T
Tamás • solo_traveller • hu
6
Pros:

Location, close to the central train station and metro station
Comfortable room, free of charge minibar
Pleasant breakfast

Cons:

One of the staff member, a male receptionist was particulary rude and arrogant during the check in process, this is unacceptable even if he does not "like" the guest, later on he doesn't even say hello.

The bathroom was moldy in our room in the annex.

2026-05-11 • via Nuitee
L
Loreto • solo_traveller • cl
9
Pros:

Excelente ubicación y personal muy amable. Habitación amplia

2026-05-10 • via Nuitee
W
Walter • solo_traveller • us
10
Pros:

Quiet, comfortable room. Excellent location.
Splendid breakfast

Cons:

Nothing to dislike

2026-05-10 • via Nuitee
M
Mirjana • couple • de
5
2026-05-10 • via Nuitee
S
Sirett • solo_traveller • ca
8
Standard room
Pros:

Close to trains,and good restaurants. Room standard.

Cons:

Nil

2026-05-09 • via Nuitee
B
Baldisseri • solo_traveller • us
9
Pros:

The breakfast was amazing and in the evening, if you order a cocktail, they provide antipasto, pasta, frittata and cheese and fruit. The hotel was so clean! They took good care.

2026-05-09 • via Nuitee