Pets allowed

Facilities

Free breakfast
Meeting rooms
Full-service spa
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Exceptional service
Comfortable beachfront room

Categories

Cleanliness
9.9
Standard quality for this hotel tier.
Service
10
Incredibly friendly, professional, and attentive staff ready to assist.
Location
9.9
Exceptional beachfront location enhancing the overall experience.
Room Quality
9.9
Comfortable and well-appointed beachfront room.
Amenities
9.9
On-resort amenities exceeded expectations for a four-day stay.
Value for Money
9.4
Great value considering the VIP treatment and quality of stay.
Food and Beverage
9.4
Standard quality for this hotel tier.
Overall Experience
10
A perfect getaway!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 22:00

Property Description

Nestled on the stunning shores of Punta Cana, Tortuga Bay Hotel offers the perfect blend of luxury, relaxation, and adventure.

Indulgent Spa Services
Unwind at our full-service spa, where rejuvenating massages, body treatments, and facials transport you to a realm of serenity.

Culinary Delights
Savor exquisite dishes at our three on-site restaurants or opt for 24-hour room service to dine at your leisure. Enjoy a refreshing drink at our poolside bar for that perfect tropical escape.

Exceptional Amenities
Stay connected with complimentary Wi-Fi while enjoying the convenience of a 24-hour airport shuttle, concierge services, and babysitting services, making your stay as effortless as possible.

Experience the luxurious lifestyle you deserve—book your stay at Tortuga Bay Hotel today!

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PUJ

Property Policies

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 50

  • General

    Cashless transactions are available

  • Pets

    Pet max weight (per pet) in kg is 23

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9.8
Based on 58 reviews
Cleanliness: 9.9
Service: 10
Location: 9.9
Room Quality: 9.9
Amenities: 9.9
Value for Money: 9.4
Food and Beverage: 9.4
Overall Experience: 10
E
Eric Blackburne partner
10
Pros:

VIP treatment starting from the door of the plane is exceptional. At every moment throughout our stay the incredibly friendly, professional, and attentive staff was ready and able to assist us with anything we needed.

Our beachfront room was comfortable and well appointed, and the on resort amenities more than we could take advantage of in our four day stay.

A perfect getaway!

2025-10-06 via Nuitee
R
Roger
10
Perfect beach getaway
Pros:

Fabulous resort with top notch staff providing next level service. Private and peaceful small boutique atmosphere where the ocean front villas are very comfortable, clean, and nicely updated. The food is also excellent and includes local favorites on the menu with everything flavorful and well prepared. A truly exceptional property that my family will visit again, which is made even easier with VIP airport assistance provided by the hotel.

2025-06-30 via Nuitee
G
Galiia partner
10
Pros:

Such a gorgeous property! Service is outstanding

2025-06-11 via Nuitee
J
Johannes
10
Pros:

From pick-up through to drop-off they make you feel like royalty.

2025-05-16 via Nuitee
B
Benedicte family
10
Pros:

Highly recommended with professional and friendly staff.

2025-05-11 via Nuitee
J
Jean-Pierre
10
Top Notch!
Pros:

Perfect stay! Excellent food and amenities!

2025-04-21 via Nuitee
J
janett partner
10
Pros:

Amazing !

2025-04-21 via Nuitee
P
Paul
10
Paradise
Pros:

It was amazing. Service, staff, quality of food was excellent. Will definitely be back.

2025-04-17 via Nuitee
K
Kurt friends
10
Pros:

Beautiful property and villas, staff is amazing. Only thing lacking was in room dining options (though I suppose most people don’t use this service as you are in paradise and why get room service) and the food at the on site restaurant was good but not 5 star good. The best part was the VIP transfer to and from the airport. Eliminating waiting in lines is priceless!

2025-04-02 via Nuitee
L
Leah
10
Pros:

Outstanding

2025-03-25 via Nuitee
V
Verified traveler
10
Top notch service, views, villas and beach
Pros:

Incredible service from the moment you step off you flight with the VIP airport service, felt like we were flying private. Yocasta and her team of ambassadors took care of everything we requested from restaurant reservations to golf tee times and transportation. The included breakfast was spectacular. Rooms are large, we had a 2 bedroom villa that was perfect for our family with teenagers. The personal golf cart parked outside our room made it easy to get around the whole Puntacana resort. Views from our room were amazing. Pool was a bit small but we spent our time at the beautiful and uncrowded beach. Can’t wait to return!

2025-03-23 via Nuitee
R
Robert Francis partner
10
Pros:

Beautiful hotel and location with terrific beach and service.

2025-03-16 via Nuitee
D
darren family
10
Pros:

Excellent hotel and experience

2025-03-14 via Nuitee
W
William Lee partner
10
Pros:

Tortuga Bay is a beautiful and tropical paradise! From the moment you are met at the airport to the moment you have to depart the VIP service is exemplary! The luxurious Villa accommodations in a peaceful atmosphere on a wonderfully private beachfront property exceeded what we had expected and more! The Private Embajadores services are exceptional and all staffing at Tortuga Bay are courteous, respectful of your privacy, and go out of their way to make your experiences perfect; from Day Housekeeping to Night Turn Down(and chocolates), transport needs, wait staffing, and the list continues. Both Bamboo and La Yola restaurants are exceptional. A round of golf at La Cana directly on the ocean, with our tee time being managed through the Embajadores services at Tortuga Bay, was a once in a lifetime experience as well. Without question a recommendation to enjoy the spa offerings through the Punta Cana Resort as it also was amazing! We hope to go back someday as our stay at Tortuga Bay was not a vacation at a resort, but a vacation that was set amongst the beauty of Punta Cana with the staff at Tortuga Bay making us feel we were among family.

2025-02-05 via Nuitee
M
Molly partner
10
Pros:

Best resort! If you want to feel like royalty and have a truly relaxing vacation - book here. The service was unbelievable! Butlers book everything… top notch service everywhere. The food was delicious, creative and fresh. Beautiful, quiet beach with comfortable loungers.Huge, gorgeous room with amazing balcony (and two bathrooms) with amazing attention to details. Golf carts to get around the gated community. The ecological reserve is included and has beautiful cenotes. Bikes with personalized name plates. Fantastic spa. Surrounded by golf courses. VIP service to/from and at airport and free lounge at departure. We travel a lot and this is gem. Way better in person. We rarely go back to the same place but we’ll go back.

2025-01-29 via Nuitee
K
Kevin family
10
Pros:

Gracias!!!

2024-09-09 via Nuitee
V
Verified traveler
10
Beautiful experience
Pros:

Beautiful boutique hotel, quite, nice beach, service and restaurant also excellent.

2024-08-01 via Nuitee
M
maria E partner
10
Pros:

Service was excellent.,Beautiful premises . Unique!! Loved it !!

2024-07-27 via Nuitee
K
K Summer
10
Pros:

Amazing staff. This is a 5 star boutique hotel that is luxurious and serene. The staff if friending and accommodating and the property and clientele are accustomed to this kind of standard.

2024-06-30 via Nuitee
J
John partner
10
Pros:

Service was top notch. Attention to every detail was at the forefront of our experience. With only 30 beautiful rooms on your own private beach it was the home everyone wants. Staff was attentive and we would return here again, no questions asked

2024-05-11 via Nuitee