Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Small room size
Inconsistent bathroom quality

Categories

Cleanliness
8.83
Some comments suggest room issues impacting cleanliness negatively.
Service
9.8
Staff are frequently described as friendly and helpful.
Location
9.84
Location is repeatedly praised across several reviews.
Room Quality
8.29
Mixed reviews; some find rooms small and dated.
Amenities
8.82
Amenities considered standard but lacking features for a 5-star hotel.
Value for Money
8.28
Several guests feel the hotel does not live up to its price point.
Food and Beverage
8.83
Breakfast quality was noted as decent, though some had concerns about specific items.
Overall Experience
9.3
General satisfaction noted, particularly in location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:52

Property Description

Luxurious Accommodation on Avenida da Liberdade

Modern Amenities and Services
Indulge in the modern gym, exquisite dining at Matiz restaurant, and unwind in the elegant library. The rooms boast contemporary décor, balconies with avenue views, and luxurious bathrooms with premium amenities.

Convenient Location and Nearby Attractions
Situated right by Avenida Metro stop, explore Lisbon's historic downtown with ease. Visit Rossio, Chiado, Sao Roque Church, and Sao Jorge Castle just a short distance away.

Exceptional Hospitality
Experience a rich breakfast, multilingual staff, and convenient services like babysitting and laundry. Discover heritage meeting modernity at Matiz restaurant and bar for an authentic Portuguese experience.

Book now to elevate your Lisbon stay at Sofitel Lisbon Liberdade!

Important information:

Please note that only one pet up to 8 kg is allowed per room and has an extra daily fee of EUR 35.

Please note that a credit card valid on the date of check-in should be provided to guarantee the reservation.

Please note that all guests, adults and children, staying at the property must show a valid identity card or passport with photo, or equivalent document (e.g. birth certificate). Minors not accompanied by their parents must have a declaration or authorization to stay, issued by the holder of rights of custody.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 1380 reviews
Cleanliness: 8.83
Service: 9.8
Location: 9.84
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 8.83
Overall Experience: 9.3
F
Florian • family_with_children • de
9
Pros:

Location - more central combined with quietness when entering Sofitel is not possible. We have to mention the Staff from Concierge (thank you again for making it possible to get a table at a Steakhouse within one hour!!!), it was a special day and you helped us very much. This counts to all other Staff located lobby, entrance area, check in, when entering Sofitel gets a 10/10 Service Level. @Sofitel: they make you feel home and really are great in their job. We don´t like to compare but it was from our point of view bit better even then Sofitel Dubai Palm.

2026-04-17 • via Nuitee
B
Bruno • solo_traveller • br
8
Muito boa
Pros:

Localização e atendimento

2026-04-16 • via Nuitee
S
Susana • couple • br
9
Hotel com ótima localização e acomodações muito confortáveis.
Pros:

Quarto e banheiro muito amplos e confortáveis.

2026-04-15 • via Nuitee
N
Nabil • solo_traveller • ma
9
2026-04-11 • via Nuitee
N
Nabil • couple • ma
9
2026-04-11 • via Nuitee
I
ilias • family_with_children • gr
10
2026-04-08 • via Nuitee
E
E7615OVstevena • Solo travel • Minneapolis, Minnesota
6
4 Star Experience at 5 Star Price
Pros:

It was a fine hotel... Would certainly say it's 4 star, not 5 star. At first, I thought, "ok, so this is what a 5 star in Portugal is," but then I stayed at another 5 star in Portugal and now know it's not. The hotel was nice, don't get me wrong, but things were hit and miss, and the location really isn't that great unless all you want to do is shop. It's on the high-end street, and yes, techincally 15-20 minutes from everything, it takes forever to get a Bolt/Uber and getting out of the street takes 10 minutes on its own. It's at the bottom of all the hills so if you want to walk anywhere besides the tourist area on the water, plan to walk up steep hills! Doorment only offered helping certain people with their luggage or getting them taxis.

Certainly serves an older/retired crowd. The bar/loung/lobby was filled with them. If this is your crowd, rock on, but if you're in your 30s or 40s, may not be the vibe you want.

Breakfast at the restaurant is totally not worth 30 Euros, or even a la carte. Problem is there aren't many other options nearby (unless you walk up a BIG hill 15 minutes). First morning I did buffet, and there just isn't a huge selection. Next day I decided to do a la carte, I ordered coffee, an omelet, and yogurt... but also water and milk for my coffee, which were additional charges. So it came to 27 Euros.

The room was quiet on the back side of the hotel, so I liked that. The bed was comfortable but, certainly sank in certain spots and the pillows way too light and I got bad knots in my neck. Maybe that's me though. As far as the bathroom, personally I don't like a shower that doesn't have a shelf/way to put your own stuff (any form of face wash). And no light switches inside the bathroom, so you have to turn on the lights outside the bathroom... annoying if you are sharing the room with another person. The handheld head in the shower didn't stay in the holder. I get these are personal preferences, but annoying in my opinion.

But the real kicker was the housekeeping. After the first day, the shower gel ran out so I asked the front desk to please make sure they refill it. When I get back that day, they didn't refill it, but instead put a whole new bottle in the shower. Ok, fine... but then the next day, the housekeeping took the new bottle and hadn't refilled the shower gel in the original bottle!!! They also didn't refill the toilet paper one day (I called, and someone - 40 minutes later - brought up two roles and gave me a weird look), and never refilled the toiletry/ammenity kit (ie, cotton swabs) once on my 4 night stay. When I did request an iron and ironing board, they brought it quickly and were very nice.

Upon checkout I was planning to tell them about all this, but they never asked how my stay was. They also didn't ask if they could help with my luggage/get me taxi/etc. They just asked if I had anything from the mini bar.

If I were to do it again, I would stay in Principe Real at the top of the hill. OR at 'The One' - I went there for their wine bar, and it was immaculate and all of the professionals and clientele were certainly 5 star.

If Sofitel had labeled itself as a 4 star, I would have been satisfied.

2026-04-07 • via Tripadvisor
W
Wendell • couple • br
8
2026-04-07 • via Nuitee
R
Reymel • family_with_children • br
10
Pros:

Excellent location and friendly stagf

2026-04-07 • via Nuitee
M
Michel • couple • ch
10
Excellent établissement
Pros:

Les chambres sont très confortables, la literie encore plus , le personnel très attentionné. La propreté est irréprochable, nous avons dîné un soir au restaurant de l’hôtel, c’était très bon et le service impeccable. Un lieu à recommander sans réserve aucune.

Cons:

Nous n’avons rien à dire de désagréable concernant cet établissement

2026-04-04 • via Nuitee
N
NIONIOSAthens • Couples • Athens, Attica
8
Good central option
Pros:

Had booked the biggest suite on the ninth floor.
one week prior i was informed that due to weather conditions was not avail and i was moved to a smaller one. Was not at all happy for the change or the fact i was not asked if i wanted to stay at a different room
I was offered a disc for the smaller suite, which i appreciated and they took care of the transfers from and to the airport without charge. i found also a bottle of champagne in our room.
At lest the management did everything possible to make up and try to make us happy.
the smaller suite had a smaller than liked bedroom, but the veranda was super nice to have a beer and a cigarette
good breakfast , overall a pleasant stay. would return

2026-04-03 • via Tripadvisor
J
Jen • solo_traveller • gb
9
My go to hotel in Lisbon
Pros:

Friendly staff, comfortable and great location

2026-04-03 • via Nuitee
L
Leonardo • family_with_children • br
10
2026-04-02 • via Nuitee
K
Karen • extended_group • is
9
2026-04-02 • via Nuitee
M
Marie • couple • ae
10
Fabulous location with very helpful and friendly staff .
Pros:

Location , cleanliness and fabulous staff

Cons:

Personally I found the mattress topper too soft

2026-03-30 • via Nuitee
M
Marie • couple • ae
10
The location is excellent and the staff are all incredibly helpful, courteous and friendly
Pros:

Location and very helpful and friendly staff

Cons:

The mattress topper was too soft

2026-03-30 • via Nuitee
G
Godinho Mancos • solo_traveller • pt
9
2026-03-29 • via Nuitee
L
Liliia • solo_traveller • id
9
2026-03-26 • via Nuitee
P
Patricia • couple • us
10
2026-03-25 • via Nuitee
N
Nelson • couple • us
10
Fantastic stay there!
Pros:

Great location, room, and breakfast every morning! Top choice!

Cons:

Nothing

2026-03-24 • via Nuitee