Best Western Plus Gen X Inn

Hotels
•
Best Western Plus
8 (849 reviews)
1177 Madison Avenue , Memphis , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Cons:
Limited breakfast options
Cleanliness issues

Categories

Cleanliness
7.71
Some reviews noted cleanliness issues, such as a strong odor of smoke in one room and a dead bug on the floor.
Service
9.18
Positive mentions of staff being friendly, cheerful, and helpful throughout various reviews.
Location
8.22
Conveniently located for local hospitals and attractions, although some noted nearby homeless presence.
Room Quality
8.17
Most reviews stated that the rooms were comfortable, though some required maintenance.
Amenities
7.2
Breakfast choices were limited, and some appliances were reported as being broken.
Value for Money
8.16
Generally perceived as good value considering the location and pricing.
Food and Beverage
7.21
Breakfast was considered decent by some but noted as lacking in quality and variety.
Overall Experience
8.18
Overall positive experience, with some specific complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:38

Property Description

Convenient Location near Historic Graceland

Modern Amenities for Comfort
All rooms at Best Western Plus Gen X Inn feature a refrigerator and tea/coffee facilities, ensuring a comfortable stay for all guests. The hotel also offers cable TV with HBO and free Wi-Fi in every room.

On-Site Fitness and Business Centers
Guests can stay active at the on-site fitness center or catch up on work at the business center. The 24-hour front desk and express check-in add convenience to your stay.

Book your stay at Best Western Plus Gen X Inn for a seamless blend of comfort and convenience during your visit to Memphis.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 849 reviews
Cleanliness: 7.71
Service: 9.18
Location: 8.22
Room Quality: 8.17
Amenities: 7.2
Value for Money: 8.16
Food and Beverage: 7.21
Overall Experience: 8.18
G
Gwendolyn Johnson • family_with_children • us
9
Pros:

The breakfast set up and coffee station was nice.

Cons:

The bounce of the elevator at the end.
That was not good on my knees at all.
The toilet was a little to low to the floor.

2026-02-10 • via Nuitee
L
Leon • family_with_children • us
10
COOL😁😁😁😁😁
Pros:

BREAKFAST WAS AWESOME MS JOYS THE COOK WAS GREAT

Cons:

Every body even ms Kia front desk lady very helpful

2026-02-09 • via Nuitee
S
Sarah • couple • us
8
Good
Pros:

Clean

Cons:

1st room air did not work but staff was happy to help and switched our rooms

2026-02-08 • via Nuitee
A
Amanda • family_with_children • us
8
Pros:

Close to where I was going.

Cons:

Lack of items no drinks. Put the do not disturb sign on door, but they ignored it and every moring they would beat on door yell through it. Not clean found panties in my bed, hair in the shower.

2026-01-29 • via Nuitee
L
Lodi Rizzini • extended_group • it
6
2026-01-29 • via Nuitee
T
Tracy • solo_traveller • us
10
Convenient and safe
Pros:

Staff

Cons:

Nothing

2026-01-23 • via Nuitee
C
Cindy • couple • us
7
2026-01-23 • via Nuitee
P
Pickins • couple • us
10
2026-01-21 • via Nuitee
K
Karen • couple • us
7
Pros:

Did not eat the breakfast.

Cons:

The stay was okay it has a smoky odor on the elevator and in the hallway

2026-01-19 • via Nuitee
A
Anna Christina • couple • pl
6
Okay!
Pros:

You can expect a generic Best Western here. It was clean and the staff were friendly.

Cons:

Our bathroom got clogged up on the first day - luckily housekeeping sorted it out. Location was ok if travelling everywhere by car, otherwise may be worth spending extra and staying in downtown.

2026-01-19 • via Nuitee
M
Morgan • couple • us
1
2026-01-19 • via Nuitee
C
Creek • couple • us
8
thanks
Pros:

near downtown

Cons:

n/a

2026-01-16 • via Nuitee
M
Michael • couple • us
9
I only stayed one in instead of two and it seems I can’t refunded for that second day
Pros:

Clean and was good a good location to where I need to be . The breakfast was good and hot

2026-01-15 • via Nuitee
V
Valeriia • extended_group • us
9
Pros:

The hotel has a good location, a standard breakfast, free parking, and a complimentary coffee machine with options like lattes and flat whites.

2026-01-07 • via Nuitee
R
Robert • couple • us
5
OK value, given the Location and price. Probably will look elsewhere next time.
Pros:

The morning staff members were cheerful and very helpful.
The room was clean, and the bed was comfortable.

Cons:

The evening staff was indifferent, not welcoming. The room needed maintenance (broken towel bar, broken window shade). The breakfast choices were limited, and the omelettes tasted factory made of mediocre quality ingredients.

2026-01-01 • via Nuitee
M
Margo • family_with_children • us
5
Pros:

Price

Cons:

The room heating/cooling did not work well at all

2025-12-30 • via Nuitee
I
Israel • extended_group • us
10
2025-12-28 • via Nuitee
H
Henry • couple • us
8
2025-12-26 • via Nuitee
J
Jeff • family_with_children • mt
8
Memphis
Pros:

The staff were charming and helpful. The coffee machine was an added bonus. The room was large and comfortable.

Cons:

The hotel was a little worn.

2025-12-23 • via Nuitee
R
RAFAEL • solo_traveller • cl
10
2025-12-20 • via Nuitee