Best Western Plus Gen X Inn

Hotels
•
Best Western Plus
8 (860 reviews)
1177 Madison Avenue , Memphis , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Cons:
Limited breakfast options
Cleanliness issues

Categories

Cleanliness
7.71
Some reviews noted cleanliness issues, such as a strong odor of smoke in one room and a dead bug on the floor.
Service
9.18
Positive mentions of staff being friendly, cheerful, and helpful throughout various reviews.
Location
8.22
Conveniently located for local hospitals and attractions, although some noted nearby homeless presence.
Room Quality
8.17
Most reviews stated that the rooms were comfortable, though some required maintenance.
Amenities
7.2
Breakfast choices were limited, and some appliances were reported as being broken.
Value for Money
8.16
Generally perceived as good value considering the location and pricing.
Food and Beverage
7.21
Breakfast was considered decent by some but noted as lacking in quality and variety.
Overall Experience
8.18
Overall positive experience, with some specific complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:38

Property Description

Convenient Location near Historic Graceland

Modern Amenities for Comfort
All rooms at Best Western Plus Gen X Inn feature a refrigerator and tea/coffee facilities, ensuring a comfortable stay for all guests. The hotel also offers cable TV with HBO and free Wi-Fi in every room.

On-Site Fitness and Business Centers
Guests can stay active at the on-site fitness center or catch up on work at the business center. The 24-hour front desk and express check-in add convenience to your stay.

Book your stay at Best Western Plus Gen X Inn for a seamless blend of comfort and convenience during your visit to Memphis.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 860 reviews
Cleanliness: 7.71
Service: 9.18
Location: 8.22
Room Quality: 8.17
Amenities: 7.2
Value for Money: 8.16
Food and Beverage: 7.21
Overall Experience: 8.18
S
Sherica • family_with_children • us
5
Cons:

Nobody at the front desk when I arrived and even other guest arrived. We had to wait half an hour or more until we were checked in.

2026-03-26 • via Nuitee
H
Hayden • couple • us
9
Pros:

Staff was friendly, room was clean and location was great

2026-03-26 • via Nuitee
B
Beatrice • couple • us
3
It was ok
Pros:

The location to Methodist Hospital was great. The staff was awesome

Cons:

The moldy smell in the hotel

2026-03-25 • via Nuitee
M
Montserrat • family_with_children • es
7
2026-03-19 • via Nuitee
H
Hyatt • family_with_children • us
8
Pros:

Your staff was very friendly and helpful. This picture was taken from room 507. We loved the skyline view.

2026-03-16 • via Nuitee
D
Doyle • couple • us
10
Loved the walk in shower and the king sized bed we had best Valentine’s Stay.
Pros:

The staff there was really nice and sweet. And I would love to go back for another stay.

2026-03-14 • via Nuitee
C
Carlos • solo_traveller • us
8
2026-03-11 • via Nuitee
E
Edleisha • couple • us
10
Loved it
Pros:

Everything

Cons:

Everything was ok

2026-03-09 • via Nuitee
D
Darlene • family_with_children • us
7
Pros:

Location and staff was good. Breakfast ok.

Cons:

Room rate for older hotel and just ok accommodation.

2026-03-09 • via Nuitee
S
Shunika • couple • us
3
2026-03-09 • via Nuitee
A
Amelia • couple • us
10
2026-03-06 • via Nuitee
E
Ericka • couple • us
9
Will come stay again everything was nice including the people !
Pros:

The desk attendant was super nice and straight to the point. Everything was pristine from the bathroom to the windowsills.

Cons:

The only thing that I didn’t like was the two lights on either side of the bed didn’t work.

2026-03-04 • via Nuitee
J
Jonathan • family_with_children • us
8
Pretty good!
Pros:

Mostly of everything was good

Cons:

The room didn't have a microwave or an iron

2026-03-03 • via Nuitee
O
Oatis • family_with_children • us
10
2026-03-02 • via Nuitee
S
Scot • couple • gb
7
Good.
Pros:

Room was good, clean.

Cons:

Could of been a little more variety at Breakfast, but fine.

2026-02-27 • via Nuitee
S
Steven • solo_traveller • us
8
Pros:

Good solid, clean stay. Good central location. Safe secure parking

2026-02-24 • via Nuitee
G
Gwendolyn Johnson • family_with_children • us
9
Pros:

The breakfast set up and coffee station was nice.

Cons:

The bounce of the elevator at the end.
That was not good on my knees at all.
The toilet was a little to low to the floor.

2026-02-10 • via Nuitee
L
Leon • family_with_children • us
10
COOL😁😁😁😁😁
Pros:

BREAKFAST WAS AWESOME MS JOYS THE COOK WAS GREAT

Cons:

Every body even ms Kia front desk lady very helpful

2026-02-09 • via Nuitee
S
Sarah • couple • us
8
Good
Pros:

Clean

Cons:

1st room air did not work but staff was happy to help and switched our rooms

2026-02-08 • via Nuitee
L
Lodi Rizzini • extended_group • it
6
2026-01-29 • via Nuitee