Best Western Gen X Inn

Hotels
•
Best Western
8 (936 reviews)
1177 Madison Avenue , Memphis , US

Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Cons:
Limited breakfast options
Cleanliness issues

Categories

Cleanliness
7.71
Some reviews noted cleanliness issues, such as a strong odor of smoke in one room and a dead bug on the floor.
Service
9.18
Positive mentions of staff being friendly, cheerful, and helpful throughout various reviews.
Location
8.22
Conveniently located for local hospitals and attractions, although some noted nearby homeless presence.
Room Quality
8.17
Most reviews stated that the rooms were comfortable, though some required maintenance.
Amenities
7.2
Breakfast choices were limited, and some appliances were reported as being broken.
Value for Money
8.16
Generally perceived as good value considering the location and pricing.
Food and Beverage
7.21
Breakfast was considered decent by some but noted as lacking in quality and variety.
Overall Experience
8.18
Overall positive experience, with some specific complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:38

Property Description

Convenient Location near Historic Graceland

Modern Amenities for Comfort
All rooms at Best Western Plus Gen X Inn feature a refrigerator and tea/coffee facilities, ensuring a comfortable stay for all guests. The hotel also offers cable TV with HBO and free Wi-Fi in every room.

On-Site Fitness and Business Centers
Guests can stay active at the on-site fitness center or catch up on work at the business center. The 24-hour front desk and express check-in add convenience to your stay.

Book your stay at Best Western Plus Gen X Inn for a seamless blend of comfort and convenience during your visit to Memphis.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

8
Based on 936 reviews
Cleanliness: 7.71
Service: 9.18
Location: 8.22
Room Quality: 8.17
Amenities: 7.2
Value for Money: 8.16
Food and Beverage: 7.21
Overall Experience: 8.18
M
medina • extended_group • us
9
Recomendado 100%
Pros:

La habitación era grande

Cons:

La ubicación

2026-10-13 • via Nuitee
C
Christine • couple • de
2
2026-10-12 • via Nuitee
F
Fabienne • couple • fr
3
À éviter
Pros:

Parking disponible, personnel aimable

Cons:

Le buffet du petit déjeuner quasiment vide (machine à yoghourt vide, pas de pain) ferait mieux de ne pas en proposer. La chambre : porte d’entrée sale, poignée de la porte de la salle de bain cassée, frigo en fin de vie un bruit continuel, bruyant, hôtel vraiment en mauvais état global et délaissé.

2026-10-11 • via Nuitee
L
Loretta • couple • us
6
Pros:

We chose this hotel due to proximity to the people we were visiting. The room itself was fine.

Cons:

This was our least favorite stop on a two-week sojourn. The neighborhood seemed a little sketchy with a security fence around the property. There was a problem with the TV (It didn't work, unplugged. The remote didn't work; no channel changes or on/off. We unplugged it. reported to the desk.) Breakfast was not good, also coffee pot was spilling coffee all over. But the bed was comfy!

2026-10-09 • via Nuitee
K
Katrina • solo_traveller • gb
4
Pros:

Being able to park near the entrance

Cons:

Breakfast, was not great, served on paper plates, with plastic cutlery. And was served in the ll9bby next to the reception desk
The lavatory was fine if you were 8 years old, but not if you're an adult

2026-10-08 • via Nuitee
S
Sierra • couple • us
9
2026-10-07 • via Nuitee
T
TortugaMarina • solo_traveller • es
6
No tornaré, feia pudor i el servei hauria de somriure més!
Pros:

Només m'ha agradat el llit extragran i molt còmode.

Cons:

L'hotel està a les afores de la ciutat, al costat d'una carretera i sense cap servei a prop. El terra de moqueta és horrorós i quan entres a l'habitació tot fa una olor rància i desagradable, de brut. L'aire acondicionat molt vell. El personal molt poc amable, tant el noi que ens va atendre a la tarda com la noia del servei d'esmorzar, que per cert, era molt bàsic (cereals, ous, bacon, pollastre i pa). Res de fruita ni res saludable. Tot en poques quantitats. En fi, un altre vegada no hi torno segur.

2026-08-24 • via Nuitee
L
Laneki • couple • us
5
2026-08-24 • via Nuitee
T
Taquanda • couple • us
7
2026-08-21 • via Nuitee
S
Steve • solo_traveller • fr
10
Bien placé pour Graceland !
Pros:

Bon rapport qualité / prix, parking gratuit, petit-déjeuner suffisant, accueil du personnel.

2026-08-15 • via Nuitee
A
Andreas • couple • de
7
Ein guter Aufenthalt mit einem unangenehmen Zwischenfall beim nicht so tollen Frühstück.
Pros:

Das Zimmer war okay, die Lage war gut, das Bett sowie die AC waren gut, Fahrstuhl für das Zimmer war ebenfalls vorhanden, das Personal war. teils sehr freundlich, teils völlig inkompetent. Das Frühstück war ausreichend.

Cons:

Beim Frühstück wurden wir von einem Farbigen in ein Gespräch verwickelt, wobei sich dann herausstellte, das er ein Obdachloser war, der Geld erbetteln wollte. Wie dieser in das Hotel kommen konnte, konnte das Personal nicht erklären. Die Situation war sehr unangenehm.

2026-08-14 • via Nuitee
J
Joseph • solo_traveller • us
1
Upfront desk employees have made some weird comments into my personal life and it’s cross the line .
2026-08-09 • via Nuitee
C
C2379HKkaylab • Family
2
PLEASE CHOOSE SOMEWHERE ELSE
Pros:

Staff were not accommodating as they would not answer the front desk phone and when I went downstairs they were sitting in the lounge area. At the check in the room they gave us was already occupied and they had no idea. They then said they had no other rooms until they went and “looked”. Room was fine but minimal. Breakfast was lacking. No milk for the cereal, no juice, bacon was still raw in the warmer and the staff responsible for breakfast (I assume) was sitting in the area talking to others while there were empty breakfast things that clearly needed filling or attended to. Was not impressed and should have asked for a discount due to being assigned the wrong room which led to me and my husband being cursed and yelled at by another patron. WILL NOT BE BACK!

2026-08-02 • via Tripadvisor
K
Kershaw • solo_traveller • us
10
2026-07-19 • via Nuitee
P
Phelps • solo_traveller • us
7
2026-07-19 • via Nuitee
F
Felechia • solo_traveller • us
10
2026-07-19 • via Nuitee
K
Keith • solo_traveller • gb
7
Pros:

Functional and served purpose

Cons:

N/a

2026-07-18 • via Nuitee
G
Genessis • couple • us
10
Es un hotel muy hermoso
Pros:

Limpio habitación grande bella

2026-07-18 • via Nuitee
K
Kim • solo_traveller • us
8
Pros:

The bed was very comfortable, the air conditioning worked really well, nice walk in shower, mini K cup coffee maker in room, and decent breakfast.

Cons:

Area around hotel is ify, but hotel felt safe.

2026-07-14 • via Nuitee
J
Joshua • couple • us
3
Cons:

The AC unit in the first room was squealing very loud, so we requested another room. They gave us a new room number, and when I unlocked the door with the key, someone else’s things were already in there; so I quickly went back to the front desk which assigned us a different new room. This new room was fine for the first night, but the key scanner on the door died the next morning; so they had to “break into” the room and move us to a new room for the second night. All in all, we had three separate rooms in a two-night stay, and the front desk caused me to walk in on someone else’s room while they were away.

2026-07-13 • via Nuitee