Hotel JAL City Kannai Yokohama

Hotels
8 (2584 reviews)
Naka-ku Yamashitacho 72 , Yokohama , jp

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Great location to the cruise port
Good breakfast options
Cons:
Unclean rooms
Outdated decor
Poor bathroom condition

Categories

Cleanliness
6.75
Numerous comments about dust and unclean conditions in guest rooms.
Service
8.75
Staff were consistently noted as friendly and helpful.
Location
9.25
Multiple reviews praised the convenient location, especially for the cruise port.
Room Quality
7.25
Comments about outdated decor and small room size.
Amenities
8.25
Positive remarks about amenities like coffee machines, but some issues noted.
Value for Money
7.25
Good value but considering cleanliness and room issues, some reviewers would seek alternatives.
Food and Beverage
8.25
Generally good breakfast but did not meet expectations based on advertised photos.
Overall Experience
8.25
Mixed feelings with major issues on cleanliness affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:50

Property Description

Modern Rooms with Free Internet Access
Hotel JAL City Kannai Yokohama boasts modern rooms with free wired internet access and complimentary Wi-Fi in public areas. The air-conditioned rooms are equipped with essential amenities like a flat-screen TV, fridge, and electric kettle. Guests are provided with nightwear, slippers, and toothbrush sets for a comfortable stay. The en suite bathrooms feature a bathtub and a shower with adjustable water pressure.

Convenient Location and Services
Situated just minutes away from popular attractions like Yamashita Park and Yokohama Red Brick Warehouse, the hotel offers easy access to transportation with nearby subway and train stations. Guests can enjoy laundry services, currency exchanges, luggage storage, and photocopying facilities at the 24-hour front desk.

Silk Restaurant and Nearby Attractions
Indulge in a culinary experience at Silk Restaurant, offering a blend of Japanese and Western cuisine in a modern setting. With Yokohama Stadium, Yokohama Chinatown, and Pacifico Yokohama Convention Centre in close proximity, there is no shortage of entertainment options. Book your stay at Hotel JAL City Kannai Yokohama for a memorable experience!

Important information:

Guests who wish to use the on-site parking are kindly requested to call the property in advance. Contact details can be found on the booking confirmation.

For group bookings, please provide the property with the full name of each guest staying in the room in the Special Request box at time of booking.

Guests must pay for their stay upon check-in. This property will accept credit cards and cash (in Japanese Yen).

Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented at the time of check in.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs JPY 1500 per day.

Location

Guest Reviews

8
Based on 2584 reviews
Cleanliness: 6.75
Service: 8.75
Location: 9.25
Room Quality: 7.25
Amenities: 8.25
Value for Money: 7.25
Food and Beverage: 8.25
Overall Experience: 8.25
K
KAORI solo_traveller jp
10
2026-06-05 via Nuitee
K
KAORI solo_traveller jp
10
2026-06-05 via Nuitee
J
Jillian extended_group au
9
Very happy with our stay, would recommend this hotel if especially like us catching a cruise, very p
Pros:

The room was a little small, Loved the breakfast. And we especially loved the snacks, drinks and complimentary wine in the afternoon. The staff were very friendly and helpful, especially when we first arrived as our flight from Australia got in really early in the morning and the staff got our rooms ready as son as possible, we were very grateful. Location was also very good.

Cons:

Nothing

2026-06-04 via Nuitee
眞太郎 solo_traveller jp
10
Pros:

特に朝食が期待以上でした。メニューも豊富でハンバーガーもおいしかったです。

2026-06-01 via Nuitee
L
Laurence couple au
10
A lovely hotel in central Yokohama and good blue for money.
Pros:

The property was central to the cruise terminal and the rooms were clean and tidy. Every afternoon the hotel put on drinks and nibbles for the guests. The hotel was very good value for money. The rooms were quite soundproof, which is surprising for Japan.

Cons:

The bed was a little firm for my liking but this was a minor issue.

2026-06-01 via Nuitee
M
MARI couple jp
8
コンパクトな部屋でも落ち着いて休め朝食もまずまず
Pros:

フロントの案内学費簡潔で、チョックイン後一階ウェルカムラウンジで14〜21時コーヒー他のドリンク類等ミックスナッツ、ハーシーキスチョコ等用意それておりセルフサービスでゆっくりできた。

Cons:

枕…選べればありがたい。

2026-06-01 via Nuitee
J
Jian Guo couple au
9
2026-05-28 via Nuitee
L
Lisa solo_traveller au
9
Pros:

Close to cruise terminal
Very cheap rate
Comfy bed and pillows
Lounge downstairs with free tea, coffee, soft drink, wine, chocolates, nuts. Biscoff biscuits.

Cons:

Toilet in room had awful urinal smell

2026-05-28 via Nuitee
J
John couple ca
8
2026-05-23 via Nuitee
H
HUINAN couple tw
8
2026-05-22 via Nuitee
P
Peter solo_traveller au
10
Pros:

Friendly staff, very close to subway station, two convenience stores close by.
About 15-20 minutes walk to cruise ship port.
Beds were large and comfortable. Breakfast was excellent with a great variety of food.

2026-05-21 via Nuitee
J
Jeremy solo_traveller us
5
It was OK so-so. Not the best not the worst hotel stay. About mid-tier. Cheap, good value.
Pros:

The breakfast was pretty good. The location is good in its proximity to surrounding attractions. I got a really good deal on booking dot com with breakfast included so it was a good value for the price I paid. Unfortunately I got sick on my trip so it kind of tainted my experience.

Cons:

Well, it's hard because I got sick on my trip this time around, and I don't know if that's necessarily the hotel's fault... I wasn't feeling good before I checked in but, I feel like the hotel room kind of made it worse -- what I mean is, the one window for the room couldn't be opened to let fresh air in, and so that left the central air cooling /heating wall unit thing and also the humidifier. I kept having to adjust the temperature gauge, it would be too hot or too cold, sometimes I just turned it off. And one of the biggest problems was the air was too dry and the humidifier didn't seem to do much about the dryness, even with a full tank of water in the thing. I also filled up the bathtub and hung a wet towel hoping to make it less dry in the room. I wasn't feeling good so I spent most of my time in the room and, there was no couch to sit on, only a chair, so I ended up sitting on the bed most of the time which isn't/wasn't the most comfortable. The room also looked a little different than what I thought it would be based on the photos. There was also no view, just a view of the street and the office building across the street with the workers taking smoke breaks outside. It was fine, but not the best. Also the elevator had no security so anyone can go up and down without tapping a key. It is super safe Japan though so I guess that's not a big deal. The staff were all nice enough and the breakfast was pretty good and the stay was really cheap so the value was pretty good. I just didn't like how you couldn't open the window to let fresh air in the room. And it's an older hotel so everything looked kind of old, which has its own charm but it's definitely not a newer hotel. The air in the room was super dry and I couldn't get comfortable and I couldn't sleep for more than a couple hours at a time. The fact that you couldn't open the window to let in fresh air I think made it worse.

2026-05-20 via Nuitee
E
EUGENE couple us
8
A terrific experience and stay.
Pros:

Although the room was small and very little closet space for 2 pieces of luggage. our stay was comfortable and breakfast was excellent. The room was spotless.
The personel at the front desk were very helpful and accomodating. The mini translater they used were so awesome. The clossness to Chinatown was a big plus. We enjoyed our stay very much and would stay there again on future trips.

2026-05-16 via Nuitee
羽霈 solo_traveller tw
10
2026-05-15 via Nuitee
H
H.Lin solo_traveller tw
10
2026-05-11 via Nuitee
鈴木 solo_traveller jp
9
2026-05-11 via Nuitee
J
jeanine solo_traveller us
10
2026-05-11 via Nuitee
S
Supaporn solo_traveller th
10
2026-05-11 via Nuitee
K
K solo_traveller jp
10
Pros:

宿泊者が使えるラウンジの紅茶の種類が多くて良かったです。部屋のケトルを使いたくないという人でも安心して利用できます。

2026-05-10 via Nuitee
F
FUTENMA couple jp
10
2026-05-10 via Nuitee