Franklin Suite Hotel

I would not stay here again. There was no hot breakfast as advertised, could not access the underground parking, the rooms are not great, I had repeated issues with my key card not working, and the wifi was so poor at times that I could not connect to do even basic things like send emails.

Overall the stay way decent, friendly staff, room was clean. Two things stood out that annoyed me a bit, no real breakfast they out out a lunch bag each day with a juice, apple , muffin, yogurt. The second thing is they have underground parking however not available for short term guests.

The room did not have clean furniture in it, the furniture was incredibly worn and tattered. The bathroom had broken tiles, falling off the walls. The repairs on the ceilings and walls were terrible. It felt like I was staying in a low end apartment. Not having a breakfast but instead a "bagged" breakfast was sub-par. We have frequented this hotel consistently for years but will be looking for other options in the future.

This is based on the fact that it is in Ft Mac but the hotel is more like a poorly run condo air bnb. First overall look was that it wants to be a hotel but the furniture was damaged and disorganized with a layer of construction dust on everything as they complete renovations. Nice kitchenette but 2 bowls and 2 cups aren't doing me any good with nothing to cook on and no coffee filters for the machine.

It was freezing in the suite and I walked to the front desk for an extra blanket as I could not change the thermostat from A/C to heat. The woman said she would "call the room phone" but there is no phone in the room. She did come up to the room with a thin sheet as my blanket because she could not find anything else. It was for a smaller bed and didn't help.

After 2 nights I returned to the front desk to request the room be tidied because they only provided 2 face cloths and the garbage needed to be taken out. The woman at the desk informed me that they only clean after 3 nights .. that just did not make sense to me as they did not provide enough towels and space to allow a 3 night stay without replenishing supplies. I didn't need the floor mopped or the bed made, just some darn towels and a larger garbage bin.

The amenities are non existent.

Overall, I just could not stay there for another night and left early even though I ended up paying for the full time booked. I can't fault them for charging me but I was just so uncomfortable that I had to go home.

The staff are the greatest, they make my stay so easy,2nd time Ive stayed there. I'll go back in a minute

There were signs stating the hotel had bugs (not bed bugs) and that this was normal because they were surrounded by a forest. I've stayed at other hotels in Ft Mac this is not the case. There were bugs in my shower and even in my bed when i pulled back the covers. Also only one plug in worked so it was lamp or laptop. Will not stay again.

Great

Room was beautifully appointed with soaker tub. Staff especially gracious, especially Rain at the front desk. Will stay again!

Pick my son up 4-5 times a year and always stay overnight till my flight home. Always happy with the service, room and value for the money. Back in a few months :)

The fridge was sketchy - did not work at first, then was very noisy when it did work. I had to shut it off to get some sleep. Staff did send maintenance in. On my return to the room, I was surprised to see 2 fridges - the original one and another one on the floor beneath it. I still had to shut off the existing one to get some sleep. I have to wonder why they didn't take the noisy one away... I didn't return to the room until 11 pm, & they knew I was checking out in the morning. Made me feel like they were in the midst of making things right for the next guest, not for me.

First off I never got the room in booked. I asked for 2, queens only got one queen but since I was solo was not a big deal. We were never informed of the construction. There was construction right above my room until 11pm. I had to work early so this was less than ideal. I ended up calling the desk to tell them to stop but they didn’t stop until 11pm. I was not super impressed. I get you have to do construction but it should stop at a certain time and should be informed ahead of time.

Internet cannot be used, extremely slow. The heating did not work, although it was +4C outside. The room was not heated.

Good

The room was fantastic and very clean. The staff was very friendly and helpful. Plan on staying here again next time Im there

Been using the hotel for techs coming in for jobs and it’s been accommodating for our needs, rooms are clean and good location

Property had renovations going and did not mention this . It was major renos right above the room i was supposed to be staying in . I explained that i worked nightshift from 6 pm to 6am and could not sleep during the renovations . They did not have another room available

Nice stuff, breakfast not good enough, changed room in second night due to too close to highway which means loud at night, fast cool and heat, comfort bed. They are doing renovations on top two floor means if you stay at floor 3, will be loud before 6pm during day time.

Room and service was amazing. Room was awesome. Wish we could turn down the heat….it was hot and locked on at 22C

Don’t use the underground parking if you have a low vehicle. It’s a steep drop and not a low grade entrance. No warning and car did take some damage but was able to back out before more serious damage done. Advised them they should warn people and was told oh well there is a sign. Sign does not say steep decline or drop off, just says low grade.

Fort McMurray is Alberta’s Oil Patch. The Hotel is located near the river and MacDonald Island. Pretty good location downtown. The staff was very nice and my room was large and clean with a comfy bed. I’d stay here again. Breakfast was good.

Room fridge noise was so loud, couldn’t sleep well due to noise.