Wingate by Wyndham Waldorf - Washington DC Area

None

In spite of the place we did sleep

The property around the motel could
Of been cleaner.

I was fleeing a domestic violence situation in my home and booked a stay here Friday night at 11:30pm. The booking app had already switched to Saturday night and I didn’t realize. I explained to the front desk my situation and the man reassured me I’d be refunded for Saturday and he had me pay in person for Friday. However since that day, and it’s been about 3 weeks, they have not responded to me or booking. Every chat and call goes unanswered. It’s horrible to basically steal $92 from a mom and domestic violence victim. I will never stay here or recommend it again.

Mold smell bugs

Room and hall carpets filthy,, floor had hole in it. Sinks chipped.

There was a very loud couple having a fight late at night which was very disturbing. Their door must have been open. It was very disturbing. Next morning I mentioned it to the front desk and the young lady there laughed and said she thought she knew who was the couple I was speaking of. She thought they were drinking alcohol.
I didn't think it was something to laugh at. I hope I never have to stay there again.

Night clerk in white undershirt, faint odor of cannabis, roaches in bathroom (when turning lights on during night), stains on matress that could be seen through thin, worn-out sheets, one steamer tray with exceptionally greasy sausage & no bread/biscuits/muffins, paper plates apparently purchased at the Dollar General.

The parking lot was horrible with humongous potholes and no striping and trash around. They were lots of people hanging outside the front of the building, smoking pot and cigarettes very near the door. We had to walk through that every time we went in and out. We were on the second floor an the hallway reeked of urine and feces and had stains all over the carpet. I’m not sure if it was human or animals and there were roaches in the bathroom and in the hallway.

Unfortunately, my experience at this property was extremely disappointing. The hotel was not what I expected based on how it was represented on the booking site, and the condition and overall environment of the property made me very uncomfortable.
I documented what I experienced with photos, including the condition of the property and the activity I observed around the hotel. I contacted the property and requested to cancel my reservation, and I was told that the reservation could be canceled without penalty.
I also submitted a complaint through the booking site. I was later notified that the booking site had contacted the property for a response, but the property had not responded.
At this point, I am still waiting for my refund. I have provided documentation and photos of my experience and am simply asking for the refund that I was told I would receive.
I would strongly recommend looking at recent reviews and asking questions about the current condition of the property before booking.

Worst experience ever I will never book at this hotel again. I can't suit my room and went around the corner to the Hilton garden.

The roaches and fact that anyone that I told really didn’t care outside of the guy who switched my room. From what I was told the owner didn’t care so the staff and management stopped caring. By the way both rooms had roaches. I also was woke up by the manager because she wanted to know who checked me in and who switched my room. When she could have asked me at the front desk or when she was supposed to wake me up which didn’t happen. Hairs on the towels but at least they were eventually replaced.
The cleaning ladies eventually stopped letting the doors just slam while cleaning the rooms. I didn’t feel comfortable eating the breakfast due to the roaches in the room. No alarm clock was in my room and the phone didn’t work and the tv had limited channels and took a long time to find a channel.