Hotel Palacio Azteca Tijuana, Trademark by Wyndham

Hotels
•
Trademark
8.2 (684 reviews)
Boulevard Cuauhtemoc Sur 213 , Tijuana , mx

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Valet service
Cons:
Service quality issues
Cleanliness concerns

Categories

Cleanliness
7.78
Guests mentioned issues with bathroom cleanliness and lack of proper cleaning services.
Service
8.25
Some reviews highlighted rude staff members, but other services were noted as good.
Location
9.29
Convenient location near various attractions and amenities.
Room Quality
8.24
Rooms were generally comfortable, but some mentioned a need for better mattresses.
Amenities
8.27
Valet service and shuttle to the airport were positively noted.
Value for Money
8.23
Pricing was considered high by some guests, but value holds considering location.
Food and Beverage
7.28
Food quality and variety received negative remarks from guests.
Overall Experience
8.25
Overall satisfaction despite some issues noted in service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:45

Property Description

Convenient Shuttle Service
This hotel offers a free shuttle service to and from Tijuana International Airport, providing guests with a hassle-free transportation option just a short 10-minute drive away.

Comfortable Rooms with Amenities
Rooms at Hotel Palacio Azteca are well-equipped with a seating area, cable TV, air conditioning, and ironing facilities, ensuring a comfortable stay for all guests. Additionally, each room includes a safety deposit box for added security.

Fitness and Business Facilities
Guests can stay active at the hotel's gym or unwind at the outdoor pool. For those traveling for work, the full-service business center with internet connection and printer is available. A laundry service is also provided for convenience.

Experience convenience, comfort, and great amenities at Hotel Palacio Azteca. Book your stay now for a memorable trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TIJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 684 reviews
Cleanliness: 7.78
Service: 8.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 8.23
Food and Beverage: 7.28
Overall Experience: 8.25
D
Diaz • solo_traveller • no
4
Pros:

Ikke noe

Cons:

Måtte bytte rom midt på natten pga renoveringsstøy. Gymsalen fungerte ikke. "Basengen" var ikke ren. Frokost som var inkludert var meget begrenset. Hele hotelet var preget av slitasje

2026-06-27 • via Nuitee
L
Laura • solo_traveller • mx
9
2026-06-26 • via Nuitee
J
Jamale • solo_traveller • us
5
2026-06-25 • via Nuitee
L
Lupita • solo_traveller • mx
9
Pros:

Las instalaciones y el restaurante

2026-06-23 • via Nuitee
M
Martha • couple • us
10
Breakfast Included, Resort Feel in middle of the city
Pros:

Location

2026-06-22 • via Nuitee
I
Irais • solo_traveller • us
4
OK hotel to spend one night.
Pros:

The location and price

Cons:

Evening male staff and early morning valet parking assistance were rude and not wanting to go over billing and general hotel accommodations.
Rooms need updates; we could hear guest conversations and having intimacy from adjacent rooms.

2026-06-21 • via Nuitee
M
Melany • family_with_children • us
10
Overall Excellent experience
Pros:

Staff, swimming pool, restaurant, lobby, valet

Everything was 10 out of 10
Can't wait to go back after the remodel/construction and stay in one of the new rooms.

Cons:

Hot water for shower took a bit to come out but wasn't a deal breaker

2026-06-21 • via Nuitee
D
Deyra • solo_traveller • mx
9
Excepcional
Pros:

No había Habitaciones disposable y nos dieron un upgrade a una suite. Se portaron muy amables todos.

Cons:

La habitación era muy grande muy bonita,limpia y agradable

2026-06-21 • via Nuitee
C
Carlos • family_with_children • us
10
Very secure& peaceful
Pros:

The excellent service from the parking attendants 10 plus!

Cons:

Tight Driving Entrance.

2026-06-20 • via Nuitee
E
Enrique • extended_group • mx
8
Pros:

Servicio, excelente su personal

Cons:

Descuido en la habitación falta de mantenimiento

2026-06-18 • via Nuitee
B
Balraj • couple • us
5
2026-06-17 • via Nuitee
A
AIDEE • solo_traveller • us
9
Pros:

Me gustó la limpieza

Cons:

No me gusto que batallé muchísimo con la tarjeta para entrar a mi cuarto, de las 3 noches que me quede tuve que ir como 6 veces a que la activaran.

2026-06-17 • via Nuitee
J
Jacinto • couple • us
6
I will never come back to this Hotel.
Pros:

Had a place to sleep with AC.

Cons:

The pool was full of leaves and did not have a heater. The hot water in the room was not consistent. The hotel is outdated and is a 2 star.

2026-06-16 • via Nuitee
C
Claudia • family_with_children • us
10
2026-06-15 • via Nuitee
R
Rogelio • solo_traveller • mx
10
2026-06-15 • via Nuitee
R
R. • solo_traveller • us
10
Pros:

Muy buen servicio. La comidacexelente y la verdad el precio me parecio muy comodo

Cons:

Que no salia agua muy caliente

2026-06-14 • via Nuitee
A
Anahy • extended_group • mx
10
I was so relieved when we arrived at the hotel, especially since it was my first time driving in Tijuana, and they offer
Pros:

Nice and elegant

Cons:

To be honest , The WiFi wasn’t great

2026-06-14 • via Nuitee
B
Bianca • solo_traveller • mx
9
Pros:

Limpieza y aroma agradable, meseros muy amables.

Cons:

Que limitaran el uso del agua, pero no afectó durante mi estancia.

2026-06-13 • via Nuitee
A
Araceli • couple • us
10
2026-06-12 • via Nuitee
B
Bilal • couple • th
4
2026-06-11 • via Nuitee