Ambassadeur Hotel

Hotels
Independent
7.4 (322 reviews)
3401, boul. Saint-Anne, Québec City, Quebec, G1E3L4 , Québec City , CA

Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Health club
Free WiFi
24-hour front desk
Luggage storage
Sauna
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Nice amenities
Cons:
Cleanliness issues
Room maintenance problems
Hard beds

Categories

Cleanliness
5.31
Multiple reviews mentioned that rooms were dirty and not well-maintained.
Service
8.28
Staff were helpful despite issues, providing a generally positive service experience.
Location
8.82
Conveniently located with easy access to downtown and attractions.
Room Quality
6.27
Comments on hard beds, old decor, and various maintenance issues.
Amenities
7.8
Good amenities noted, with a nice pool area and dining options nearby.
Value for Money
7.26
Fairly priced considering the location and amenities, but some complaints decrease value perception.
Food and Beverage
7.81
Restaurant was good, although some issues reported during stay.
Overall Experience
7.68
General positive feedback on experience despite several critical issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:06

Property Description

Experience the perfect retreat at the Ambassadeur Hotel, where comfort meets convenience in the heart of Québec City.

Unwind and Rejuvenate
Pamper yourself at our luxurious spa, offering a variety of massages and body treatments. Enjoy our top-notch amenities like a health club, indoor pool, and sauna for the ultimate relaxation experience.

Delicious Dining Options
Satisfy your palate at Le Batifol Bar and Grill, featuring a splendid bar/lounge atmosphere. Our coffee shop/cafe also offers delightful refreshments to keep you energized throughout your stay.

Versatile Event Spaces
Plan your next big event with us! With 4,000 square feet of conference space, we cater to all types of gatherings, from meetings to grand celebrations, ensuring a memorable experience.

Book your stay today and indulge in luxury and comfort at the Ambassadeur Hotel!

Important information:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Hot springs access available from 9:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Only dogs are allowed

See all policies

Location

Guest Reviews

7.4
Based on 322 reviews
Cleanliness: 5.31
Service: 8.28
Location: 8.82
Room Quality: 6.27
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 7.81
Overall Experience: 7.68
D
davekF4828MS Business
4
Read above
Pros:

Been come to that hotel on & off for 20 years as a tour bus driver, room paid for by the client, no choice, parking for the bus is great, location is great but the same very hard beds still there 20 yrs later, & the pillows just as bad!! Come on, invest in better mattresses!! Not $99 junk!!

2025-10-28 via Tripadvisor
K
Kathlen
8
Pros:

+ tres propre, lit confortable
- oreillers épaisse ( a mon gout évidemment), insonorisation et frigidaire bruyant .
Malgré tout ca( qui est mineur) je recommande l'endroit.

2025-10-12 via Nuitee
M
Martin
6
Pros:

Il est peut-être temps de faire un grand ménage coté piscine et le jacousi, c'est plus un bain chaud et la piscine n'est pas chauffée, l'espace pour les jeux d'eau pour enfants est usé et sale et la chambre est du pour quelques rénovations et sûrement les autres chambres aussi, les abats-jour des lumière sont jaunis et salles, mais on a passé une belle nuit pareil, je ne chiale pas, je constate que l'Hôtel Ambassadeur n'est pu ce qu'elle a déjà été dans le passé même si c'était ma première visite à cette hôtel, j'aurais aimé pouvoir répondre à des question en français, je parle de Hotels.com.

2025-10-11 via Nuitee
D
Daniel partner
6
Pros:

It was an ok stay for the price. The concept is good, but hotel needs improvement into hallways carpet cleaning and staff training .
Room was super clean. Heating was efficient.

2025-10-10 via Nuitee
T
Tony
4
Pros:

The room was not well maintained, the facility run down, the air conditioner leaked and was extremely noisy. Staff weren't terrible but not very helpful. It was inexpensive and it certainly showed.

2025-10-10 via Nuitee
M
Madeleine family
8
Pros:

Excellent service at reception, clean hotel

2025-10-10 via Nuitee
S
Susan partner
8
Pros:

👏

2025-10-09 via Nuitee
S
Samir
10
Pros:

Yes

2025-10-07 via Nuitee
S
Sonia partner
2
Pros:

L'hôtel était overbooked, donc dès notre arrivée, ils nous ont dit que nous n'avions pas de chambre pour nous, malgré une réservation garantie avec Expedia. Ils ne nous ont même pas appelés, ni avisés. J'ai travaillé en hôtellerie pendant des années et normalement, l'hôtel doit relocaliser les clients en overbook. Eux n'ont rien fait! Et en plus, je dois me débrouiller pour me faire rembourser avec Expedia. Vraiment, je ne me laisserai plus prendre! Je ne passerai plus par Expedia la prochaine fois.

2025-10-06 via Nuitee
F
Fazia
10
Pros:

Excellent

2025-10-03 via Nuitee
M
marc
8
Pros:

Pool area was great I loved it 👍 but the aircondition in the room was very noisy and didn't work properly, otherwise everything else was good !

2025-10-02 via Nuitee
N
Normand
8
Pros:

simple et acceuillant

2025-10-02 via Nuitee
M
MORTEZA family
8
Pros:

Internet service was a bit poor
The gym was not equipped enough
The room was not well-lit

2025-10-02 via Nuitee
N
Nilofar
2
Pros:

Not good

2025-10-02 via Nuitee
A
Anusurya
6
Pros:

Everything was perfect, except for the fact that our room door lock was not functioning properly.

2025-09-30 via Nuitee
N
Normand
8
Pros:

Fair price for services

2025-09-30 via Nuitee
M
Michael partner
4
Pros:

Overdue for a major renovation, old lumpy mattresses, dilapidated floors, noisy AC and NO ROOM REFRESH ON A 2 NIGHT STAY.

2025-09-29 via Nuitee
M
Mark
8
Pros:

Very nice however not walking distance into town,

2025-09-29 via Nuitee
K
Kyle family
6
Pros:

Room was dirty and in disrepair. Floor was peeling up, the toilet paper roll holder was rusted and breaking apart. There was hair stuck in it. The curtains were stained. There was sticky globs of what I’m hoping was clear caulking on the wall. Cheap place to sleep. Tv had a nice picture.

2025-09-29 via Nuitee
F
francois
6
Pros:

Air climatisée très bruyante, lit pas très confortable

2025-09-28 via Nuitee