Sheraton Rockville Hotel

Localidad

Close to where my mother lives

As a Marriott Titanium Elite member who has stayed at this specific Sheraton multiple times over the past year, I am deeply shocked by how this property treats its most loyal guests. Following a recent stay, I was slapped with a $500 'smoke cleaning fee.' My travel routine has not changed in years, and I have never smoked in a room in my life.
When I called to calmly resolve the issue and ask for evidence, the manager on duty flat-out refused to speak with me and told me to just 'dispute it with my credit card company.' No investigation, no dialogue, and zero respect for a high-tier loyalty member. If you value your hard-earned status or just want to avoid arbitrary, massive charges added to your credit card without recourse, stay somewhere else. This property does not embody the Marriott standard.

The location

Easy access to the surrounding area of Rockville/Gaithersburg

Very Clean, great location!

Everything was great, but the tub was very small. Thanks again enjoyed are stay

Beautiful decor, comfortable & quiet.

Went with a school group who did not check in until after 9pm and most rooms didn't have towels! Imagine touring DC for 9+ hrs and you get to your room and have exacly NO TOWELS. NONE.
Finally got 2 body towels later that evening, but no wash cloths until the next day. The bathroom was a very awkward space, especially the tub placement. The rooms are ok. They were clean and the bed slept good. The saving grace was breakfast; we had our own room and different buses went at different times and everyone was able to get enough to eat and drink. Kudos to the food people for keeping the buffet hot and stocked. 👏👏

The staff is quite attentive and helpful.

I had a concerning experience following my stay at the Sheraton Rockville Hotel.

After checkout, I was informed of an alleged “smoke event” reportedly triggered by an in-room air quality sensor. However, this was never communicated to me at any point during my stay or at checkout.

I made multiple attempts to get clarification, including requesting supporting documentation, an explanation of how the sensor determines an event, and why I was not notified in real time. These questions were not adequately answered.

It is also unclear how the system distinguishes between actual smoke and normal in-room conditions (for example, heat or airflow from everyday use such as a blow dryer), yet no data or verification was provided.

Additionally, I was charged $575, while the stated smoking fee is $250, and no clear explanation for the difference was provided.

Corporate customer service referred me back to the hotel, and the hotel was unable to provide sufficient documentation or explanation.

The issue is not just the policy, but the lack of transparency, communication, and accountability in how it was applied. I recommend that guests ensure any incidents are clearly communicated and documented during their stay.

They changed for parking. 15$ per day
I asked to extend my stay for 9 more days with the same rate and they jack up the price. I moved to another hotel up the street they gave me free parking and early check in .

Room was comfortable. All staff provided excellent service. Very professional, helpful and kind.