Sheraton Rockville Hotel

Hotels
•
Sheraton
8.1 (405 reviews)
920 King Farm Boulevard , Rockville , US
+1 240-912-8200

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean facilities
Cons:
Unhelpful front desk
High fees for parking
Outdated amenities

Categories

Cleanliness
8.06
Cleanliness was reported positively; however, the outdated facilities affected the score.
Service
7.53
Some reviews pointed out unhelpful front desk staff, impacting the overall service quality.
Location
9.07
The location received high praise for convenience and proximity to family.
Room Quality
8.02
Room quality was noted to be comfortable but could benefit from better lighting.
Amenities
8.05
Effective amenities were provided, although some guests missed certain conveniences.
Value for Money
7.51
High parking fees and charges detracted from perceived value for money.
Food and Beverage
8.06
Dining experience was good but limited breakfast options were noted.
Overall Experience
8.53
Overall positive experience with notable improvements over the past year.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 16:17

Property Description

Convenient Location and Transportation
Located just 1.6 km from the Shady Grove Metro Station, our hotel offers easy access to Washington, D.C. via subway rides, making sightseeing a breeze.

Modern Amenities
Enjoy a comfortable stay in our guest rooms equipped with 32-inch flat-screen TVs, work desks, and WiFi. Stay entertained with pay-per-view movies during your downtime.

On-Site Dining and Recreation
Indulge in delicious meals at the King Farm Grille, open for breakfast, lunch, and dinner. Unwind in the evenings at the lounge with a full bar. Stay active at our on-site gym or explore nearby attractions like the Needwood Golf Course.

Book now for a delightful stay at Sheraton Rockville!

Important information:

Upon check-in photo identification and credit card that was used to secure the booking are required. Check-in without these documents cannot be arranged.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCA

Location

Guest Reviews

8.1
Based on 405 reviews
Cleanliness: 8.06
Service: 7.53
Location: 9.07
Room Quality: 8.02
Amenities: 8.05
Value for Money: 7.51
Food and Beverage: 8.06
Overall Experience: 8.53
J
Jaime • couple • us
10
2026-10-23 • via Nuitee
L
Lorena • family_with_children • ec
5
Hotel breakfast policy not displaying when booking at booking.com
Pros:

The location was great because it was close to where we needed to go.

Cons:

That I booked the reservation with breakfast included for 3 people however at the hotel I was told that their policy was only 2 people max per room that can get breakfast, this is not what booking.com website says.

2026-10-20 • via Nuitee
Y
Yaw • couple • us
2
Uncomfortable
Pros:

The location was fine.but the room ,towels,sheets
were dirty.

Cons:

The sheets very old and dirty

2026-10-20 • via Nuitee
S
Staci • couple • us
10
Location Location Location
Pros:

I love the location and the kind staff.

Cons:

I liked everything.

2026-10-13 • via Nuitee
K
Kiana • couple • us
8
2026-10-11 • via Nuitee
A
Adrian • couple • us
9
2026-10-08 • via Nuitee
F
Frantz • couple • us
8
2026-10-07 • via Nuitee
B
bon kee • family_with_children • us
1
2026-09-07 • via Nuitee
T
Tina • extended_group • us
10
2026-09-06 • via Nuitee
M
Mary • solo_traveller • us
8
2026-08-26 • via Nuitee
C
Christian Herbert • solo_traveller • de
8
2026-08-22 • via Nuitee
A
Auron • solo_traveller • us
10
Perfect
Pros:

overall had a great stay at the Ramada! The staff was friendly and check-in was smooth and effortless. The room was clean, comfortable, and well-maintained throughout my visit.

Cons:

overall had a great stay at the Ramada! The staff was friendly and check-in was smooth and effortless. The room was clean, comfortable, and well-maintained throughout my visit.

2026-08-16 • via Nuitee
N
Naol • family_with_children • us
5
Great stay. Unsupportive/unresponsive administration office staff.
Pros:

Overall stay was good. The staff, specially the cleaning services, bar/restaurant and front desk staff were amazing.

Cons:

We were wrongly charged a smoking fee and when I tried to discuss it with the front desk, they informed me there is nothing they can do but only one person, Amal Wright could review and overturn the false charges. Even went as far as to tell me that they recently changed the smoke detectors and have had complaints of people being wrongly charged. I believe the exact words used were “you’re definitely not the first to complain about this error”.
I tried to contact Amal for a week with no success. Multiple unanswered emails and anytime I call the staff say she’s “unavailable” and to email her.
This part of our stay happened at the end unfortunately and almost ruined what to that point was a really nice family reunion vacation.

2026-08-10 • via Nuitee
K
Kymberly • solo_traveller • us
7
2026-07-24 • via Nuitee
E
Emilio • family_with_children • ec
5
Regular
Pros:

Localidad

Cons:

Mucho problema con el tema de los desayunos, cuando en verdad si estaban en la reserva los 4 desayunos pero en la plataforma del hotel aparecía que no estaban , y el personal nada amable para solucionar el tema.

2026-07-21 • via Nuitee
R
Rudy • extended_group • ae
9
2026-07-16 • via Nuitee
G
Gregory • solo_traveller • us
10
2026-07-09 • via Nuitee
J
Jerry • couple • us
8
Cons:

Parking fee
Everything in room felt damp

2026-07-09 • via Nuitee
H
Helen • solo_traveller • us
6
Pros:

Close to where my mother lives

Cons:

We had a couple rooms and both of them were missing some important item, we asked for a mid stay cleaning of our room that never happened. There is no complementary breakfast. They’ve also discontinued complementary coffee, and you have to pay $15 per night to park at the property on top of the cost of your room. We’ve stayed there many times over the years and we have seen a steady increase in cost and a steady decrease value.

2026-07-08 • via Nuitee
S
Stay53487990766 • Business
2
Beware Elite Members: Unwarranted $500 Fees and Zero Customer Service
Pros:

As a Marriott Titanium Elite member who has stayed at this specific Sheraton multiple times over the past year, I am deeply shocked by how this property treats its most loyal guests. Following a recent stay, I was slapped with a $500 'smoke cleaning fee.' My travel routine has not changed in years, and I have never smoked in a room in my life.
When I called to calmly resolve the issue and ask for evidence, the manager on duty flat-out refused to speak with me and told me to just 'dispute it with my credit card company.' No investigation, no dialogue, and zero respect for a high-tier loyalty member. If you value your hard-earned status or just want to avoid arbitrary, massive charges added to your credit card without recourse, stay somewhere else. This property does not embody the Marriott standard.

2026-07-02 • via Tripadvisor