Comfort Inn & Suites Independence

Hotels
•
Comfort
9 (226 reviews)
2100 Swan Lake Blvd , Independence , us
+1 816-313-8891

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Issues with room access
Limited amenities
No housekeeping service

Categories

Cleanliness
9
Generally clean with some mentions of cleanliness in the reviews.
Service
9.5
Staff was friendly and helpful in several reviews.
Location
9.5
Convenient location as per multiple guest reviews.
Room Quality
8.5
Clean and cozy rooms were appreciated; however, issues were noted with the door locks.
Amenities
8
Limited amenities like no hot tub and poor TV options.
Value for Money
9.5
Favorable value mentioned in relation to pricing.
Food and Beverage
9
Breakfast available and generally satisfactory.
Overall Experience
9
Overall a decent experience, with specific issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 12:02

Property Description

Luxurious Family-Friendly Accommodation
Comfort Inn & Suites Independence offers a 3-star experience in the heart of Independence. Families can enjoy spacious family rooms and unwind on the sun terrace.

Modern Amenities for Your Convenience
Guests can stay active at the fitness centre, benefit from a 24-hour front desk, and stay connected with complimentary WiFi. Each room is equipped with a coffee machine, flat-screen TV, and a hairdryer for ultimate comfort.

Convenient Location
Located just 44 km from Waterloo Regional Airport, Comfort Inn & Suites Independence is easily accessible for travelers.

Book now for a memorable stay at Comfort Inn & Suites Independence!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALO

Location

Guest Reviews

9
Based on 226 reviews
Cleanliness: 9
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 8
Value for Money: 9.5
Food and Beverage: 9
Overall Experience: 9
B
Brad • couple • us
10
2026-08-14 • via Nuitee
J
Jill • couple • us
9
2026-08-14 • via Nuitee
B
Becky • solo_traveller • us
10
Pros:

The room was great and very clean, the staff were super helpful and kind.

2026-07-15 • via Nuitee
A
Amy • couple • us
9
Pros:

The bed was absolutely AMAZING

2026-07-14 • via Nuitee
M
Mike • solo_traveller • us
7
Pros:

Pool & breakfast

Cons:

AC unit was not working properly

2026-07-08 • via Nuitee
U
Udaikumar • family_with_children • us
6
2026-07-08 • via Nuitee
D
Donna • solo_traveller • us
8
Good location, easy access to the highway. Friendly staff, room was clean and comfortable.
Pros:

Excellent location and easy to get to. The room was quiet with a comfortable bed.

Cons:

The guest parking lot is a little small when the motel is full as it was when we stayed.

2026-06-29 • via Nuitee
P
Paul • solo_traveller • us
10
Pros:

Great stay! No issues!!

2026-06-16 • via Nuitee
B
Brandy • solo_traveller • us
7
Almost worth the price!
Pros:

All employees with came into contact with were a joy.

Cons:

Bathrooms, both nites in different rooms, where not up to par. Gross corners, walls, shower/tube edges. 🤮 both sinks would fill up before you were done brushing your teeth.
Breakfast was not special, but included hamberger buns for the biscuits the first day.
Cards where a pain at times...had to really put them in the door readers just right. The pool was especially hard.

2026-06-15 • via Nuitee
K
Karina • family_with_children • us
10
The incident was taken care of. Nice staff
Pros:

We got there to check in and they gave me the room, we went to leave our stuff, and the room was not clean. I was very upset I went down to see what the check inn lady can do. She was very nice, (she apologized about the room not being clean) she gave me a different room with the same value but not the same beds, its was okay for that night. The breakfast was very good. Nice staff and very clean lobby. Comfortable beds and pillows.

Cons:

We had a little incident and the check in lady was very nice and she fixed it but didn't get the room with the amount of beds same value but not enough beds.

2026-06-11 • via Nuitee
P
Priscilla • family_with_children • us
9
2026-06-08 • via Nuitee
A
AUDREY • family_with_children • us
10
2026-05-29 • via Nuitee
M
Matthew • solo_traveller • us
9
2026-05-28 • via Nuitee
D
Dannetta • solo_traveller • us
5
Pros:

I liked the convenience for my trip

Cons:

I complained several times about not having WIFI and I was told each time by the staff to talk to someone else. I was not able to use WIFI until my last day of being there. A MAJOR inconvenience to me for I needed WIFI. I dont think the staff cared that it was a inconvenience so I wont be returning.

2026-05-20 • via Nuitee
C
Christine • couple • us
10
Pros:

Breakfast was great. Everything we needed to start the day. Location was perfect. Close to the freeway and not far from to a very nice restaurant, Denalis On The River.

Cons:

Everything was excellent.

2026-05-18 • via Nuitee
K
Kathleen • couple • us
10
2026-05-18 • via Nuitee
K
Kathleen • extended_group • us
10
2026-05-18 • via Nuitee
G
George • extended_group • us
3
Do not stay here
Pros:

Next to wedding venue

Cons:

Our central AC fan didn't work, the room lock was broke, the exterior lock didn't work so we had to walk all the way around, toilet paper was not stocked enough for two days.
The rate was off when we checked in and if i didn't catch it it would have been more

2026-05-11 • via Nuitee
C
Craig • couple • us
7
2026-05-07 • via Nuitee
L
Laing • couple • us
8
It’s nice and convenient, just not a five star
Pros:

It was very close to our venue and right off the highway

Cons:

It was a little dated - bathroom could have been cleaner and towels softer/not as used

2026-04-30 • via Nuitee