Comfort Inn & Suites Independence

Hotels
Comfort
9 (207 reviews)
2100 Swan Lake Blvd , Independence , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Issues with room access
Limited amenities
No housekeeping service

Categories

Cleanliness
9
Generally clean with some mentions of cleanliness in the reviews.
Service
9.5
Staff was friendly and helpful in several reviews.
Location
9.5
Convenient location as per multiple guest reviews.
Room Quality
8.5
Clean and cozy rooms were appreciated; however, issues were noted with the door locks.
Amenities
8
Limited amenities like no hot tub and poor TV options.
Value for Money
9.5
Favorable value mentioned in relation to pricing.
Food and Beverage
9
Breakfast available and generally satisfactory.
Overall Experience
9
Overall a decent experience, with specific issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 12:02

Property Description

Luxurious Family-Friendly Accommodation
Comfort Inn & Suites Independence offers a 3-star experience in the heart of Independence. Families can enjoy spacious family rooms and unwind on the sun terrace.

Modern Amenities for Your Convenience
Guests can stay active at the fitness centre, benefit from a 24-hour front desk, and stay connected with complimentary WiFi. Each room is equipped with a coffee machine, flat-screen TV, and a hairdryer for ultimate comfort.

Convenient Location
Located just 44 km from Waterloo Regional Airport, Comfort Inn & Suites Independence is easily accessible for travelers.

Book now for a memorable stay at Comfort Inn & Suites Independence!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 207 reviews
Cleanliness: 9
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 8
Value for Money: 9.5
Food and Beverage: 9
Overall Experience: 9
T
Tiffany family_with_children us
10
2026-04-30 via Nuitee
L
Laing couple us
8
It’s nice and convenient, just not a five star
Pros:

It was very close to our venue and right off the highway

Cons:

It was a little dated - bathroom could have been cleaner and towels softer/not as used

2026-04-30 via Nuitee
couple us
5
2026-04-15 via Nuitee
M
Melanie family_with_children us
10
Pros:

Comfortable and inviting. Staff was friendly.

2026-03-21 via Nuitee
R
Raymond extended_group us
8
2026-02-26 via Nuitee
W
Williams extended_group us
10
Pros:

Me and my family stayed there, we were all gathered to say good bye to our Dad. The front desk lady was so helpful to us and gave us a private room to gather in and were just so understanding. I will always come back and my family will too.
Thank you so much for your understanding and being so helpful. The Williams family

2026-02-12 via Nuitee
J
Jamie couple us
5
Wouldn't return
Pros:

Room was cold

Cons:

The key cards wouldn't work to our room a couple times after arriving to the facility. They wouldn't work on the outside door.
Breakfast food was cold. Wasn't even warm.

2026-01-19 via Nuitee
M
Michele couple us
9
2025-12-28 via Nuitee
Y
Yolanda couple us
10
2025-12-28 via Nuitee
A
Arlin family_with_children us
10
2025-12-18 via Nuitee
S
Stephanie couple us
8
Always clean, good rates, friendly staff.
Pros:

It is convenient as we visit with friends in Independence.

Cons:

N/A

2025-12-08 via Nuitee
J
jerri Sanders extended_group us
10
We will def will be booking annually
Pros:

the facility was very clean and smelled great as you walked in.

2025-11-21 via Nuitee
D
David couple gb
5
Comfortable enough but don't expect more than 2 * Dont come here if you want green/climate friendly
Pros:

Friendliness of receptionist who was able to upgrade at no cost

Cons:

The excessive use of plastic everywhere you looked in the breakfast buffet, Plastic plates, cutlery, cups and wrappers that cups went in...it was truly awful to see.

2025-10-15 via Nuitee
M
Mike family
8
Pros:

Side door lock wouldn’t let us in when parked on that side. Door was hard to open, had to get key reprogrammed multiple times. Staff was good spirited considering

2025-10-03 via Nuitee
K
Kevin
8
Pros:

I had to return o check in because of unorginized process with people in front of me

2025-10-03 via Nuitee
L
Lisa
10
Pros:

The room was so nice and felt very homey. The breakfast area was extremely clean and set up very well with wonderful choices. The front desk person was so helpful and very friendly. Would definitely stay again and highly recommend to family and friends

2025-09-29 via Nuitee
C
Crystal family
10
Pros:

Place was very clean easy access and staff was very nice.

2025-09-28 via Nuitee
N
Nathan
8
Pros:

Clean and in a very nice area. Nothing special but definitely worth the price. Pool area was clean.

2025-09-22 via Nuitee
J
Jennifer
10
Great overnight stop
Pros:

Very clean and comfortable.

2025-09-21 via Nuitee
T
TERRY
2
Pros:

When we first got there staff was nice room not ready was going to be on first floor when we came back to check in was moved to an uper floor could not sleep air conditioner was very loud not working right when we mentioned it to the staff she was rude about it

2025-09-18 via Nuitee