Comfort Inn & Suites Independence

Hotels
•
Comfort
8.3 (101 reviews)
2100 Swan Lake Blvd , Independence , US
+1 816-313-8891

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location (close to freeway, restaurants, venues)
Comfortable beds
Helpful and friendly staff
Included breakfast
On-site pool
Cons:
Inconsistent cleanliness and dirty bathroom reports
WiFi outages / poor WiFi handling
Room maintenance issues (AC, tub jets, locks, card readers)
Bugs reported in a bathroom
Small guest parking when full

Categories

Cleanliness
6.8
Multiple reviews note inconsistent cleanliness: some rooms described as 'very clean' while others arrived dirty or had gross bathroom corners, shower/tub edges and sink drainage issues; cleanliness is a clear area for improvement.
Service
9
Generally strong service: staff repeatedly described as helpful, kind and responsive (check-in staff resolved room issue); one report of poor handling of a WiFi complaint, but overall staff interactions were positive, supporting an above-average score.
Location
9.2
Location is frequently praised: excellent access to the freeway, close to restaurants and event venues and convenient for travel; parking can be tight when full but location is a major strength.
Room Quality
8.2
Mixed room quality: beds described as very comfortable or 'absolutely AMAZING', but there are recurring maintenance issues (AC not working, tub jets, broken locks), occasional bugs and door card problems—overall good comfort with notable maintenance downsides.
Amenities
7.6
Amenities are inconsistent: breakfast and pool are available (some praise) but pool had issues and breakfast was 'not special' for some; WiFi outages and AC problems negatively impacted perceived amenities.
Value for Money
8
Value is generally acceptable: several guests called the stay worthwhile or 'almost worth the price' and appreciated included breakfast and comfortable beds, though billing errors and maintenance issues reduced perceived value for some.
Food and Beverage
8.6
Breakfast is usually praised ('great', 'very good') though a few guests found it unremarkable or odd on certain days; overall food offerings are a positive part of the stay.
Overall Experience
9
Overall impressions skew positive due to helpful staff, comfortable beds and excellent location; persistent cleanliness and amenity/maintenance issues temper the experience but many guests still report a good stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Luxurious Family-Friendly Accommodation
Comfort Inn & Suites Independence offers a 3-star experience in the heart of Independence. Families can enjoy spacious family rooms and unwind on the sun terrace.

Modern Amenities for Your Convenience
Guests can stay active at the fitness centre, benefit from a 24-hour front desk, and stay connected with complimentary WiFi. Each room is equipped with a coffee machine, flat-screen TV, and a hairdryer for ultimate comfort.

Convenient Location
Located just 44 km from Waterloo Regional Airport, Comfort Inn & Suites Independence is easily accessible for travelers.

Book now for a memorable stay at Comfort Inn & Suites Independence!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALO

Location

Guest Reviews

8.3
Based on 101 reviews
Cleanliness: 6.8
Service: 9
Location: 9.2
Room Quality: 8.2
Amenities: 7.6
Value for Money: 8
Food and Beverage: 8.6
Overall Experience: 9
J
Joleen • family_with_children • us
10
2026-11-02 • via Nuitee
P
Puccio • couple • us
4
Pros:

The location

Cons:

No heat in our room. Tub jets didn't work so well.

2026-10-21 • via Nuitee
A
April • couple • us
8
Nice room. Needs to be updated. Good stay besides the bugs.
Pros:

The beds were very comfy, overall good stay.

Cons:

There were bugs in our bathroom.

2026-09-14 • via Nuitee
M
Mike • couple • us
9
2026-09-06 • via Nuitee
B
Brad • couple • us
10
2026-08-14 • via Nuitee
J
Jill • couple • us
9
2026-08-14 • via Nuitee
B
Becky • solo_traveller • us
10
Pros:

The room was great and very clean, the staff were super helpful and kind.

2026-07-15 • via Nuitee
A
Amy • couple • us
9
Pros:

The bed was absolutely AMAZING

2026-07-14 • via Nuitee
M
Mike • solo_traveller • us
7
Pros:

Pool & breakfast

Cons:

AC unit was not working properly

2026-07-08 • via Nuitee
U
Udaikumar • family_with_children • us
6
2026-07-08 • via Nuitee
D
Donna • solo_traveller • us
8
Good location, easy access to the highway. Friendly staff, room was clean and comfortable.
Pros:

Excellent location and easy to get to. The room was quiet with a comfortable bed.

Cons:

The guest parking lot is a little small when the motel is full as it was when we stayed.

2026-06-29 • via Nuitee
P
Paul • solo_traveller • us
10
Pros:

Great stay! No issues!!

2026-06-16 • via Nuitee
B
Brandy • solo_traveller • us
7
Almost worth the price!
Pros:

All employees with came into contact with were a joy.

Cons:

Bathrooms, both nites in different rooms, where not up to par. Gross corners, walls, shower/tube edges. 🤮 both sinks would fill up before you were done brushing your teeth.
Breakfast was not special, but included hamberger buns for the biscuits the first day.
Cards where a pain at times...had to really put them in the door readers just right. The pool was especially hard.

2026-06-15 • via Nuitee
K
Karina • family_with_children • us
10
The incident was taken care of. Nice staff
Pros:

We got there to check in and they gave me the room, we went to leave our stuff, and the room was not clean. I was very upset I went down to see what the check inn lady can do. She was very nice, (she apologized about the room not being clean) she gave me a different room with the same value but not the same beds, its was okay for that night. The breakfast was very good. Nice staff and very clean lobby. Comfortable beds and pillows.

Cons:

We had a little incident and the check in lady was very nice and she fixed it but didn't get the room with the amount of beds same value but not enough beds.

2026-06-11 • via Nuitee
P
Priscilla • family_with_children • us
9
2026-06-08 • via Nuitee
A
AUDREY • family_with_children • us
10
2026-05-29 • via Nuitee
M
Matthew • solo_traveller • us
9
2026-05-28 • via Nuitee
D
Dannetta • solo_traveller • us
5
Pros:

I liked the convenience for my trip

Cons:

I complained several times about not having WIFI and I was told each time by the staff to talk to someone else. I was not able to use WIFI until my last day of being there. A MAJOR inconvenience to me for I needed WIFI. I dont think the staff cared that it was a inconvenience so I wont be returning.

2026-05-20 • via Nuitee
C
Christine • couple • us
10
Pros:

Breakfast was great. Everything we needed to start the day. Location was perfect. Close to the freeway and not far from to a very nice restaurant, Denalis On The River.

Cons:

Everything was excellent.

2026-05-18 • via Nuitee
K
Kathleen • couple • us
10
2026-05-18 • via Nuitee