Novotel Lisboa

Hotels
Novotel
8.2 (8219 reviews)
Av. José Malhoa 1-1A , Lisbon , pt

Children allowed
Pets allowed

Facilities

Supervised childcare/activities
Front desk (limited hours)
Free wired internet
Snack bar/deli
Access to nearby outdoor pool
Playground on site
Beach umbrellas
Free pool cabanas
Pool sun loungers
Fitness facilities (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Hot water issues
Renovations affecting experience
Comfort of beds

Categories

Cleanliness
7.66
Issues mentioned with hot water and cleanliness in some areas.
Service
9.13
Staff is described as friendly and helpful.
Location
8.97
Good location appreciated by many guests.
Room Quality
7.62
Some complaints about comfort and amenities in rooms.
Amenities
7.15
Renovations affected available amenities; limited hot water.
Value for Money
8.11
Generally good value but some guests felt the pricing was high given issues.
Food and Beverage
8.66
Breakfast good but service arrangements were poor.
Overall Experience
8.33
Mixed feelings due to construction and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:34

Property Description

Modern Design Rooms with Free Wi-Fi
Experience comfort and convenience in our spacious rooms at Novotel Lisboa. Enjoy modern design, flat-screen TVs, and complimentary coffee&tea facilities. Plus, with free Wi-Fi, you can stay connected throughout your stay.

Delicious Dining Options
Indulge in a culinary journey at our Bicicleta Restaurant, offering a mix of international and Portuguese cuisine until 23:00. Whether you're craving a full meal or just a snack, we have you covered with a diverse menu to satisfy your taste buds.

Fitness Center and Outdoor Pool
Stay active and refreshed during your stay with us. Work out in our fitness center and then cool off with a relaxing swim in our outdoor seasonal pool. The perfect way to unwind after a day of exploring Lisbon.

Ready to experience the perfect blend of comfort and convenience at Novotel Lisboa? Book your stay now and make the most of your visit to Lisbon!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that all guests including children need to provide a valid ID or passport at check-in.

Minors not accompanied by their parents must have a declaration or authorization to stay, issued by the holder of rights of custody.

Please note that pets will incur an additional charge of EUR 39 per night per pet.

Please note that a maximum of 2 pets is allowed per room.

Please note that renovation work in the ground floor and façade will be carried out from Monday to Friday from 10:00 to 18:00 and some rooms may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 12 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 8219 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.97
Room Quality: 7.62
Amenities: 7.15
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.33
Y
Yasmin family_with_children es
9
Habitación familiar espléndida
Pros:

La habitación familiar muy amplia y limpia, y el personal muy amable siempre.

Cons:

Todo perfecto

2026-06-27 via Nuitee
V
Verity solo_traveller gb
10
2026-06-27 via Nuitee
M
Maria family_with_children us
9
Great stay very kind at front desk
Pros:

They were helpful with the parking ticket even when I checked out early they were willing to keep my parking spot until after we walked to a coffee shop and back

Cons:

They were changing redecorating some parts in the lobby-

2026-06-27 via Nuitee
J
Jose Antonio solo_traveller es
9
Pros:

Atención del personal.

Cons:

No disponer de aparcamiento suficiente ara vehículo.

2026-06-27 via Nuitee
C
Claudia Rubina Freitas family_with_children pt
9
2026-06-26 via Nuitee
H
Helen solo_traveller es
10
Pros:

Desayuno

Cons:

El registro fue un poco lento

2026-06-25 via Nuitee
A
António Miguel family_with_children pt
4
2026-06-25 via Nuitee
D
De Sousa Ferreira family_with_children lu
7
2026-06-25 via Nuitee
F
Fernando solo_traveller br
7
Bueno costo y beneficio
Pros:

Lá habitación era buena, confortable y limpia con una bella vista de la ciudad de Lisboa.
El desayuno estaba excelente y muy diversificado, superó nuestras expectativas.

Cons:

El hotel esta pasando por una reforma en sus areas comunes. El gimnasio no estaba disponible y el piso cerca de la recepción estaba con placas de madera para separar la obra, pero el local estaba suyo y con trabajadores pasando a todo momento por los mismos corredores.

2026-06-24 via Nuitee
R
Riad family_with_children ma
9
Parfait
Pros:

La propreté, le personnel tout a été impeccable

Cons:

Tout était nickel

2026-06-24 via Nuitee
D
Diogo solo_traveller pt
7
2026-06-24 via Nuitee
J
Jade family_with_children gb
1
2026-06-24 via Nuitee
A
alejandra solo_traveller es
10
2026-06-24 via Nuitee
A
alexandra family_with_children gb
8
Pros:

Good size room, helpful staff

Cons:

Room wasn’t cleaned until later in the day

2026-06-23 via Nuitee
A
Anna solo_traveller it
7
Buono
Pros:

La colazione ottima, staff gentile e molto disponibile. Posizione a 15 minuti dal centro ma comoda. camera pulita. Tutto sommato buon rapporto qualità prezzo. Lo Consiglio

Cons:

Piscina sovraffollata bar della piscina inesistente e lavori di ristrutturazione in corso al Piano o terra area piscina.

2026-06-23 via Nuitee
S
Sandra solo_traveller pt
7
2026-06-23 via Nuitee
N
Noel solo_traveller pt
10
2026-06-23 via Nuitee
M
Mayank Bali solo_traveller gb
2
Pros:

Breakfast was ok. Reception staff was friendly.

Cons:

Stinking rooms, AC doesn’t work properly, health club unusable, pool opens and closes during working hours, loads of dust everywhere.

Staff in bar and restaurant had very poor service levels and food choices were very limited. This hotel is probably the worst Novotel I have ever Visited.

2026-06-23 via Nuitee
G
Georgina family_with_children gb
5
Has potential to be nice but currently lots of facilities aren’t available
Pros:

Bedrooms nicely decorated
Towels provided for the pool

Cons:

No gym facilities
No showers or toilets near the pool
No bar / restaurant near the pool
Small food menu in restaurant same ‘soup of the day’ for the whole week

2026-06-23 via Nuitee
C
Chitrabhanu solo_traveller de
8
2026-06-22 via Nuitee