Novotel Lisboa

Hotels
Novotel
8.2 (8028 reviews)
Av. José Malhoa 1-1A , Lisbon , pt

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Hot water issues
Renovations affecting experience
Comfort of beds

Categories

Cleanliness
7.66
Issues mentioned with hot water and cleanliness in some areas.
Service
9.13
Staff is described as friendly and helpful.
Location
8.97
Good location appreciated by many guests.
Room Quality
7.62
Some complaints about comfort and amenities in rooms.
Amenities
7.15
Renovations affected available amenities; limited hot water.
Value for Money
8.11
Generally good value but some guests felt the pricing was high given issues.
Food and Beverage
8.66
Breakfast good but service arrangements were poor.
Overall Experience
8.33
Mixed feelings due to construction and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:34

Property Description

Modern Design Rooms with Free Wi-Fi
Experience comfort and convenience in our spacious rooms at Novotel Lisboa. Enjoy modern design, flat-screen TVs, and complimentary coffee&tea facilities. Plus, with free Wi-Fi, you can stay connected throughout your stay.

Delicious Dining Options
Indulge in a culinary journey at our Bicicleta Restaurant, offering a mix of international and Portuguese cuisine until 23:00. Whether you're craving a full meal or just a snack, we have you covered with a diverse menu to satisfy your taste buds.

Fitness Center and Outdoor Pool
Stay active and refreshed during your stay with us. Work out in our fitness center and then cool off with a relaxing swim in our outdoor seasonal pool. The perfect way to unwind after a day of exploring Lisbon.

Ready to experience the perfect blend of comfort and convenience at Novotel Lisboa? Book your stay now and make the most of your visit to Lisbon!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that all guests including children need to provide a valid ID or passport at check-in.

Minors not accompanied by their parents must have a declaration or authorization to stay, issued by the holder of rights of custody.

Please note that pets will incur an additional charge of EUR 39 per night per pet.

Please note that a maximum of 2 pets is allowed per room.

Please note that renovation work in the ground floor and façade will be carried out from Monday to Friday from 10:00 to 18:00 and some rooms may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 12 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 8028 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.97
Room Quality: 7.62
Amenities: 7.15
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.33
M
Mihaela family_with_children es
10
2026-05-02 via Nuitee
K
Karla solo_traveller hr
8
Good choice
Pros:

Great location, big rooms, clean

Cons:

Would be good to have heated pool for kids
A bit pricey

2026-05-02 via Nuitee
B
Bean couple pt
10
2026-05-02 via Nuitee
M
Marc solo_traveller pt
8
Good value, shame about the room details.
Pros:

Good price. Proximity to the zoo, which was the main reason for our trip.

Cons:

The pillows were not very comfortable. We had trouble sleeping. Air conditioning didn't work. Even after informing reception, it didn't improve. Three of us in one room. It was like a sauna in there!

2026-05-02 via Nuitee
M
Margriet family_with_children nl
5
2026-05-01 via Nuitee
A
Ann Marie solo_traveller it
10
2026-05-01 via Nuitee
C
Charles solo_traveller pt
10
2026-05-01 via Nuitee
S
Samantha solo_traveller br
10
Confortável
Pros:

Boa localização e quartos confortáveis.

2026-05-01 via Nuitee
D
Dimple family_with_children nl
7
Just okay.
Cons:

It’s still under construction. No proper swimming pool. No proper response or address to grievances from the guests. Didn’t felt like the usual Novotel experience we always used to get in other countries.

2026-05-01 via Nuitee
A
Alexandre solo_traveller fr
10
Pros:

La rénovation de l'hôtel
Le personnel
L'emplacement pas trop mal
Et... le petit dej super !!!

Cons:

La propreté. C'était propre (serviettes, linge de lit) mais pas nickel (ma fille a fait tomber de l'eau dans la chambre, j'ai essuyé, le mouchoir etait tout noir)
Le mini frigo ne refroidissait pas
La clim avait un peu de mal

2026-05-01 via Nuitee
S
Suzana family_with_children si
9
Bi se še vrnili
Pros:

Soba, bazen, zelo okusen zajtrk

Cons:

Zaradi prenove ni bilo vse odprto

2026-05-01 via Nuitee
M
Moises family_with_children ie
7
Fair
Pros:

Location

Cons:

Requested twice for hair dryer replacement took 2 days to deliver.

2026-04-30 via Nuitee
L
Liess family_with_children fr
8
Bon séjour
2026-04-30 via Nuitee
U
uri family_with_children il
8
i recomand it. all in all loved the place. its about 20m walk from the busy center
Pros:

very nice quiet place clean good breakfast

Cons:

the bed was twin (not double ) but that is maybe my mistake with the booking. the room was a little small

2026-04-30 via Nuitee
S
Said family_with_children fr
8
2026-04-30 via Nuitee
S
SIDIKI TIDIANE solo_traveller fr
7
2026-04-30 via Nuitee
D
Daniela family_with_children it
8
4notti
Pros:

Pulizia, staff, moderno. Colazione abbondante.

Cons:

Non c’erano i phon nelle stanze pare fosse un problema generale
Ma mi sembra un po’ assurdo lasciare tutte le camere senza phon mio figlio si è lavato capelli siamo scesi a chiederne uno ma non ne avevano aNESSUNO…in un 4 stelle mi sembra assurdo…risultato capelli bagnati come tanta gente che abbiamo visto a colazione.

Spazi giusti per 4 persone.

Memo:il parcheggio indicato è presente ma a pagamento

2026-04-30 via Nuitee
M
Mario family_with_children pt
3
Pros:

MUITO FRACO

2026-04-30 via Nuitee
L
lamioucha solo_traveller ma
8
2026-04-29 via Nuitee
M
Mireille solo_traveller fr
8
2026-04-29 via Nuitee