The Windsor Hotel by Hoco Hotels Collection

Hotels
7.8 (469 reviews)
23 Albert Street , Stratford , CA

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Elevator issues
Amenities under renovation

Categories

Cleanliness
7.2
Rooms were clean but there were issues with the bathroom and limited parking.
Service
8.7
Staff were helpful and accommodating, going the extra mile to assist guests.
Location
9.2
Fantastic location within walking distance to various attractions.
Room Quality
7.2
Rooms were described as small and plain, but some guests found them comfortable.
Amenities
6.7
Facilities were under renovation, and important amenities like the elevator and microwave were unavailable.
Value for Money
7.7
Rates did not reflect ongoing renovations and limited amenities, affecting perceived value.
Food and Beverage
7.7
No on-site dining due to renovations; breakfast options were limited.
Overall Experience
8
Overall experience was decent, affected by location but hindered by the condition of facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:21

Property Description

Historic Charm and Modern Comforts
Experience a blend of historic charm and modern comforts at The Windsor Hotel by Hoco Hotels Collection. Built in 1881, our hotel is just steps away from Avon Theater and offers free WiFi in the lobby and public spaces.

Prime Location
Conveniently located within 1.5 km of Stratford Festival Theatre and 300 metres of Studio Theatre, our hotel is the perfect choice for theater enthusiasts. Explore the vibrant cultural scene with Tom Patterson Theatre just 600 metres away.

Cozy Accommodations
Relax in our cozy rooms equipped with flat-screen TVs and private bathrooms. Some units also feature a comfortable seating area, ensuring a pleasant stay for all guests.

Book now and indulge in a delightful stay at The Windsor Hotel by Hoco Hotels Collection.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YKF

Location

Guest Reviews

7.8
Based on 469 reviews
Cleanliness: 7.2
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 6.7
Value for Money: 7.7
Food and Beverage: 7.7
Overall Experience: 8
J
Jenna Patterson • family_with_children • ca
10
2026-10-30 • via Nuitee
L
Lisa • couple • ca
10
2026-10-29 • via Nuitee
J
Jennifer • family_with_children • ca
8
Pros:

The location was excellent. The rooms were simple, but clean and comfortable. The staff was very helpful. The whole building has a nice "old world" ambience.

Cons:

The bathroom was a little cramped. I'm quite tall, so every time I used the toilet I ran the risk of knocking my head against the sink.

2026-10-26 • via Nuitee
V
Victoria • family_with_children • ca
8
Good value
Pros:

Lobby, hallways, staircase historical building. Friendly staff very accomodating

Cons:

Very small rooms. Booked parking and there wasnt any. No outlet in the bathroom or anywhere near a mirror

2026-10-18 • via Nuitee
D
Dana • couple • ca
3
This is a sadly run hotel (but is in a beautiful old historic building in the heart of Stratford.)
Pros:

Location is ideal. Glad I prepaid for parking, as it’s very limited.

Cons:

We were in the Tom Patterson suite. Sounds like it should be a special room. It was actually not special at all.
The only window had a broken curtain rod which meant we could not close the curtains all the way across so lights shone in all night.
There is no shelf or any kind of counter in the bathroom. Nowhere to place a water glass or toothbrush, and not even a hook to hang a toiletry bag,
The bed was comfy, but the rest of the furniture in the room is very cheap feeling. Instants coffee packs and a kettle provided for morning coffee in the room. I happen to like instant coffee and hate the powdered “creamer “ that was provided. Fortunately remembered to ask the restaurant downstairs for a small jug of real milk/cream” to take up to the room the night before ( there is a mini fridge in the room)
The “ continental “ self serve breakfast was shameful. And there was not even 1 staff person around in the morning.

2026-10-18 • via Nuitee
D
dofo • couple • ca
8
Pros:

Room was clean, pre arranged parking was easy to access, hotel well located to theatre, shopping and resturants

Cons:

Everything was satisfactory

2026-10-15 • via Nuitee
D
Delia • couple • us
7
Pros:

Great location, nice lobby. Room sort of small and old.

2026-10-14 • via Nuitee
T
Ty • couple • ca
9
2026-10-14 • via Nuitee
A
Andrew • family_with_children • ca
5
Very basic but central location
2026-10-12 • via Nuitee
T
Tom • solo_traveller • ca
5
Pros:

Friendly helpful staff. Great location. Clean. Comfy bed.

Cons:

Given cavernous room with all white walls, nothing on them. A couple matching chairs, but the other sparse furnishings felt randomly selected. Clean room but poor paint job. Had to ask for listed coffee maker and coffee, then ask for more coffee pods the next day.

2026-10-10 • via Nuitee
T
Trent • couple • ca
9
2026-10-08 • via Nuitee
S
SUSAN • couple • ca
9
Pros:

Excellent location. Nice restaurant/bar on property.

Cons:

Sink in bathroom had two outlets rather than one combined. Awkward.

2026-10-07 • via Nuitee
D
Doris • couple • ca
8
Great location, large comfortable rooms with new amenities and old world charm
Pros:

Fantastic location in downtown Stratford. Newly renovated with modern amenities and still keeping the architectural charm

Cons:

Limited parking

2026-06-06 • via Nuitee
T
Trevor • couple • ca
8
Very comfortable
Pros:

Excellent. Very good variety of breakfast foods

Cons:

Rooms and bathrooms were on the smaller size but suited us fine. I suppose that smaller rooms comes with an hotel built nearly 150 yrs ago.

2026-06-04 • via Nuitee
T
Thomas • couple • us
8
2026-06-03 • via Nuitee
S
Sal • couple • ca
4
I got locked out of the hotel after an early morning walk
Pros:

bed was cozy

Cons:

room and hotel was dated, parking was far away

2026-06-01 • via Nuitee
Q
Que Chi • couple • ca
9
2026-06-01 • via Nuitee
S
Sandra • family_with_children • ca
9
I enjoyed my stay!
Pros:

Close to theatres and great restaurants.

Cons:

Breakfast offered was ok but was expecting some hot choices!

2026-05-30 • via Nuitee
R
RAFFI SERAB • couple • ca
6
Convenient
Cons:

Floors in the room were not very clean.

2026-05-30 • via Nuitee
H
helen • couple • ca
8
Loved the people loved the dream
Pros:

It is a hotel in motion to become something special

Cons:

Continental breakfast was poor

2026-05-28 • via Nuitee