New Continental Hotel; Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
8 (3638 reviews)
Millbay Road , Plymouth , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Pool and facilities
Cons:
Cleanliness issues
Outdated amenities
Food quality concerns

Categories

Cleanliness
7.14
Several reviews mention cleanliness negatively, including unclean bathrooms and issues with dirty shower heads.
Service
9.11
The majority of reviews highlight friendly staff and good service, although there was one negative experience.
Location
9.15
Multiple reviews praise the fantastic location, close to the center and attractions.
Room Quality
7.6
Rooms received mixed reviews, with mentions of comfortable beds but also issues like outdated facilities.
Amenities
8.13
Amenities such as the pool and sauna were positively received, though some outdated features were noted.
Value for Money
8.09
Many reviews consider the hotel a good value for the price in light of its location and amenities.
Food and Beverage
6.64
Some reviews express dissatisfaction with food quality, including insufficient options and poorly prepared meals.
Overall Experience
8.11
Guests generally enjoyed their stay with some highlighted issues regarding specific elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:33

Property Description

Modern Rooms with Amenities - New Continental Hotel; Sure Hotel Collection by Best Western offers contemporary designed rooms with en suite bathrooms, TV, and facilities for tea and coffee, ensuring a comfortable stay for guests.

Leisure Complex - The hotel features an on-site leisure centre with an indoor swimming pool, steam room, sauna, solarium, and a fully equipped gym, providing ample opportunities for relaxation and fitness activities.

Delicious Dining Options - Guests can indulge in British cuisine with a European influence at Steve’s Brasserie, offering dishes made from local produce. The Roma Bar also provides a cozy lounge area with a variety of drinks and hot snacks.

Experience convenience, comfort, and leisure all in one place at New Continental Hotel; Sure Hotel Collection by Best Western. Book now for an unforgettable stay!

Important information:

Guests are required to show upon arrival the credit card used for the booking.

Your card will be pre-authorized upon check-in.

Please note that car parking is subject to availability and cannot be reserved.

If you have reduced mobility please contact the reception team for more details on our entrance that provides easier access.

If you are traveling from overseas you must present a passport upon check in.

If you make a booking for the same day after 8PM, you must present photo ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMF

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 7 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for £10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 3638 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 6.64
Overall Experience: 8.11
S
Simranjit • extended_group • gb
10
2026-07-11 • via Nuitee
D
D • couple • gb
10
2026-07-11 • via Nuitee
G
Graham • couple • gb
7
Cons:

Too thick duvet and insufficient fan. Need blind in bathroom.

2026-07-11 • via Nuitee
I
Ingeborg • family_with_children • no
6
2026-07-11 • via Nuitee
B
Ben • solo_traveller • gb
6
Good place to stay if weather isn't hot
Pros:

Great service throughout
Very good food in Steve's Brasserie (seafood linguine highly recommended)
Great leisure and spa facilities

Cons:

Room was stuffy overnight and bedding was wrong for the warm, humid weather. I think some rooms have AC but this wasn't one of them. They kindly provided a fan, but thinner bedding was also required.

2026-07-11 • via Nuitee
C
Claudia • extended_group • ch
4
Pros:

Eigentlich nicht schlecht!

Cons:

Das Hotel ist wunderschön aber die Fenster sind sehr alt und eine einzige Katastrophe sind undicht offen und der Verkehr s lärm von draussen ist so schlimm das man ihn auch noch mit Oropax hört!

2026-07-10 • via Nuitee
M
Marguerite • solo_traveller • gb
6
The bathroom bin had not been emptied. The food was poor. Room badly laid out
Pros:

Location

Cons:

Jaded

2026-07-07 • via Nuitee
N
Nick • solo_traveller • gb
9
2026-07-07 • via Nuitee
H
Henry • solo_traveller • gb
10
Pros:

Location good for Plymouth pavilion and five to ten minute walk to Drake circus shopping centre. Room clean and comfortable. Staff friendly and helpful.

Cons:

Nothing

2026-07-06 • via Nuitee
J
Judith • solo_traveller • gb
8
2026-07-05 • via Nuitee
A
Ann • solo_traveller • gb
9
Pros:

This is our 3rd stay here, we with continue to use The New Continental when we come to Plymouth. Literally 5 min walk into the centre and use of the health suite.. oh and not forgetting a full size ensuite

Cons:

Parking isnt great for the amount of guests it allows.

2026-07-05 • via Nuitee
S
Sara • solo_traveller • gb
8
Nice room but Plymouth is not for me !
Pros:

As a solo traveller I was given a small single room but was very surprised when I arrived to find a spacious room with full bathroom. Very pleased with the room, not sure if I was upgraded or this is there stranded small rooms

Cons:

Nothing outstanding, it was fine

2026-07-05 • via Nuitee
M
Maria • couple • gb
8
Pleasant hotel , clean , friendly staff but a bit dated
Pros:

Staff welcoming - good food - beds comfortable - nice and clean

Cons:

It felt dated and I do not think the price per night represented the room. It was very hot and stuffy despite a fan being provided .

2026-07-05 • via Nuitee
G
Gareth • extended_group • gb
9
Pros:

Room was very good, no hair dyer though! Breakfast was very good, and location was also very good.

Cons:

The lift was a little slow! it took ages to wait for it. Plus the room had no fridge.

2026-07-05 • via Nuitee
M
Maria Elisabetta • solo_traveller • it
8
Hotel apprezzabile!
Pros:

Bella camera spaziosa

Cons:

Posizione camera Un po lontani dall ascensore, c'è anche una scaletta stretta da fare con le valigie in mano non facile!

2026-07-04 • via Nuitee
D
Deepak • solo_traveller • gb
7
Pros:

Looks reasonable and value for money.

Cons:

Hotel corridor have very dirty carpet and very confusing let out of room.

2026-07-04 • via Nuitee
H
Hughes • solo_traveller • gb
10
Excellent few nights away, will definitely be coming back!
Pros:

The Staff we're very welcoming, The room service staff were quick with any request given for sprucing the room up, the facilities were excellent and food was very well prepared, for being my first ever solo get away, I was very impressed :)

Cons:

I cant think of anything off the top of my head that I would've changed, all in all a very good experience

2026-07-04 • via Nuitee
M
mickey • solo_traveller • gb
10
Pros:

All ok

Cons:

Nil

2026-07-03 • via Nuitee
P
philippe • solo_traveller • fr
5
Pros:

L'emplacement.

Cons:

La douche avec un système d'alimentation en eau d'un autre âge !!
L'équipement général de la chambre en bas de gamme pour un trois étoiles.
Le petit-déjeuner avec des produits industriels bas de gamme !!!

2026-07-03 • via Nuitee
S
Stephen • couple • gb
10
2026-07-02 • via Nuitee