New Continental Hotel; Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
8 (3780 reviews)
Millbay Road , Plymouth , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Pool and facilities
Cons:
Cleanliness issues
Outdated amenities
Food quality concerns

Categories

Cleanliness
7.14
Several reviews mention cleanliness negatively, including unclean bathrooms and issues with dirty shower heads.
Service
9.11
The majority of reviews highlight friendly staff and good service, although there was one negative experience.
Location
9.15
Multiple reviews praise the fantastic location, close to the center and attractions.
Room Quality
7.6
Rooms received mixed reviews, with mentions of comfortable beds but also issues like outdated facilities.
Amenities
8.13
Amenities such as the pool and sauna were positively received, though some outdated features were noted.
Value for Money
8.09
Many reviews consider the hotel a good value for the price in light of its location and amenities.
Food and Beverage
6.64
Some reviews express dissatisfaction with food quality, including insufficient options and poorly prepared meals.
Overall Experience
8.11
Guests generally enjoyed their stay with some highlighted issues regarding specific elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:33

Property Description

Modern Rooms with Amenities - New Continental Hotel; Sure Hotel Collection by Best Western offers contemporary designed rooms with en suite bathrooms, TV, and facilities for tea and coffee, ensuring a comfortable stay for guests.

Leisure Complex - The hotel features an on-site leisure centre with an indoor swimming pool, steam room, sauna, solarium, and a fully equipped gym, providing ample opportunities for relaxation and fitness activities.

Delicious Dining Options - Guests can indulge in British cuisine with a European influence at Steve’s Brasserie, offering dishes made from local produce. The Roma Bar also provides a cozy lounge area with a variety of drinks and hot snacks.

Experience convenience, comfort, and leisure all in one place at New Continental Hotel; Sure Hotel Collection by Best Western. Book now for an unforgettable stay!

Important information:

Guests are required to show upon arrival the credit card used for the booking.

Your card will be pre-authorized upon check-in.

Please note that car parking is subject to availability and cannot be reserved.

If you have reduced mobility please contact the reception team for more details on our entrance that provides easier access.

If you are traveling from overseas you must present a passport upon check in.

If you make a booking for the same day after 8PM, you must present photo ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMF

Location

Guest Reviews

8
Based on 3780 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 6.64
Overall Experience: 8.11
C
Cage • solo_traveller • gb
8
An elegant hotel close to the Hoe in Plymouth
Pros:

Elegant building located in the harbour area, close to the Plymouth arena. The hotel had good parking (although there was a charge) and the room was pleasant with an unsuited that included a bath (unusual these days!) Staff were helpful and polite and the hotel was well maintained. The room was good value, breakfast was very nice and it was easy to walk into town and the theatres.

Cons:

The area was (it seems) close to the night life of Plymouth, and it was quite noisy all night!

2026-09-19 • via Nuitee
S
Sue • couple • gb
6
convenient for visits to the Arena Venue ,lovely walk to the Hoe and had a great boat trip.
Pros:

Breakfast was excellent freshly cooked to order staff friendly and professional, beautiful clean crisp tablecloths.
Good choice of cooked breakfast and continental .

Cons:

No hot water to take a shower in the evening , it was hot for the morning

Unable to get a coffee from the bar after returning from an evening out after waiting some time , yes it was busy and there was only one member of staff serving in the bar (10.15pm)

As much as the building is impressive it is looking tired in some areas .

2026-09-19 • via Nuitee
J
Jaqui • extended_group • gb
7
2026-09-19 • via Nuitee
N
Nicola • extended_group • gb
10
2026-09-18 • via Nuitee
T
THOMAS JACKSON • couple • gb
10
Pros:

well with in the distance we can walk to go to plymouth arena

2026-09-18 • via Nuitee
Y
Yvonne • solo_traveller • gb
8
Pros:

Close to the arena.helpfu and friendly staff.

2026-09-18 • via Nuitee
J
julie • solo_traveller • gb
6
Pros:

The lady on reception was lovely and the location was good. Bed comfortable

Cons:

The view from our bedroom was a brick wall for the cost I would have expected better.
Also the girl who served us in the bar was surly snd rude she ignored people queuing at the bar while she slowly put cups away 😒 Also the girl in the dining room was surly and unfriendly. These things make a huge difference to your stay

2026-09-18 • via Nuitee
M
Matty • solo_traveller • gb
10
Pros:

Everything was ideal

Cons:

Nothing

2026-09-18 • via Nuitee
S
Steve • solo_traveller • gb
5
Dated and faded with nice staff
Pros:

I arrived late and night porter was really helpful and welcoming.

Cons:

Room was pretty basic for the price. Also was quite dated

2026-09-17 • via Nuitee
A
Alan • couple • gb
7
Pros:

Location the hotel is exceptional

Cons:

The shower was tiny

2026-09-16 • via Nuitee
A
Andrew • extended_group • gb
6
2026-09-16 • via Nuitee
S
Scott • solo_traveller • gb
9
2026-09-15 • via Nuitee
B
Boyt • solo_traveller • gb
9
2026-09-15 • via Nuitee
J
John • solo_traveller • gb
8
Really enjoyed my week at this hotel. Staff were very helpful and friendly.
Pros:

Plenty of choices and very well cooked breakfast. Room was very clean which was maintained throughout the week.

Cons:

TV could do with updating not all free view channels available.

2026-09-15 • via Nuitee
P
Parle • couple • gb
8
Good location, near city centre.
Pros:

Good location, easy walk to Lido, and city centre. Nice Swimming pool.

Cons:

A bit noisy at night as it's near a Wetherspoons pub.

2026-09-15 • via Nuitee
C
Corbey • couple • fr
9
Pros:

Excellent

Cons:

Nothing

2026-09-14 • via Nuitee
A
Alexander • couple • gb
9
Extremely pleased
Pros:

Amazing facilities, every staff member was extremely nice, brilliant location, felt like I was in a £1000 hotel room. Kind of reluctant to post this in case too many people start coming and prices go up!

2026-09-14 • via Nuitee
V
valerie • solo_traveller • fr
8
Pros:

L'emplacement et le prix

Cons:

Un peu vétuste et une des receptionistes, une brune, pas très sympa. La blonde super gentille.

2026-09-14 • via Nuitee
M
Mossman • solo_traveller • gb
9
Great location
Pros:

Hotel was great. Fantastic location.
Rooms were clean and beds comfortable.
Unfortunately, paper thin walls and the guests in the neighbouring room had the TV most of the night!

Cons:

Paper thin walls

2026-09-14 • via Nuitee
T
Tim • couple • gb
7
2026-09-13 • via Nuitee