New Continental Hotel; Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
8 (3286 reviews)
Millbay Road , Plymouth , gb

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Pool and facilities
Cons:
Cleanliness issues
Outdated amenities
Food quality concerns

Categories

Cleanliness
7.14
Several reviews mention cleanliness negatively, including unclean bathrooms and issues with dirty shower heads.
Service
9.11
The majority of reviews highlight friendly staff and good service, although there was one negative experience.
Location
9.15
Multiple reviews praise the fantastic location, close to the center and attractions.
Room Quality
7.6
Rooms received mixed reviews, with mentions of comfortable beds but also issues like outdated facilities.
Amenities
8.13
Amenities such as the pool and sauna were positively received, though some outdated features were noted.
Value for Money
8.09
Many reviews consider the hotel a good value for the price in light of its location and amenities.
Food and Beverage
6.64
Some reviews express dissatisfaction with food quality, including insufficient options and poorly prepared meals.
Overall Experience
8.11
Guests generally enjoyed their stay with some highlighted issues regarding specific elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:33

Property Description

Modern Rooms with Amenities - New Continental Hotel; Sure Hotel Collection by Best Western offers contemporary designed rooms with en suite bathrooms, TV, and facilities for tea and coffee, ensuring a comfortable stay for guests.

Leisure Complex - The hotel features an on-site leisure centre with an indoor swimming pool, steam room, sauna, solarium, and a fully equipped gym, providing ample opportunities for relaxation and fitness activities.

Delicious Dining Options - Guests can indulge in British cuisine with a European influence at Steve’s Brasserie, offering dishes made from local produce. The Roma Bar also provides a cozy lounge area with a variety of drinks and hot snacks.

Experience convenience, comfort, and leisure all in one place at New Continental Hotel; Sure Hotel Collection by Best Western. Book now for an unforgettable stay!

Important information:

Guests are required to show upon arrival the credit card used for the booking.

Your card will be pre-authorized upon check-in.

Please note that car parking is subject to availability and cannot be reserved.

If you have reduced mobility please contact the reception team for more details on our entrance that provides easier access.

If you are traveling from overseas you must present a passport upon check in.

If you make a booking for the same day after 8PM, you must present photo ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMF

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 7 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for £10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 3286 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 6.64
Overall Experience: 8.11
P
Paula • couple • gb
9
2026-02-14 • via Nuitee
A
Ante • solo_traveller • hr
9
2026-02-14 • via Nuitee
N
Nic • family_with_children • gb
10
Pros:

Excellent location for theatre visit.
Friendly staff.
Kids loved the swimming pool

2026-02-13 • via Nuitee
A
Andrew • extended_group • gb
8
2026-02-13 • via Nuitee
C
Colleen • family_with_children • gb
10
Pros:

Everything. From check in to check out.

Cons:

I can't think of anything I didn't like.

2026-02-12 • via Nuitee
A
Annette • solo_traveller • mt
10
Hotel
Pros:

Onsite parking, pool n facilities. Close to shops, bars n restaurants. Lovely breakfast.

Cons:

Nothing

2026-02-10 • via Nuitee
C
Christine • family_with_children • gb
8
Pros:

Comfortable a d clean in a good position, loved the spa facilities. Ate in the restaurant which was very good, also liked the late checkout 11am

Cons:

Thought the onsite parking would have been free for residents

2026-02-10 • via Nuitee
M
Mellissa • family_with_children • gb
4
Pros:

The receipts area was lovely. The staff was very helpful..room service was grate..the kift was working amazingly

Cons:

The pillows was so hard I woke up with ear pain throw the night.
The heating was on full blast all the time. Even the children was asking to sit out in the hallway to try and cool.off ..we used the fan provided but it 3 help but . Just passing the very hot heat around the room . I also did have my window open. The tiles in the swimming pool room was uneven so the kids keep banging there feet . There somth8ng on the pool floor which is quite sharp its apart of the floor .. theres a lip coming out of the lift that kindly hits your feet so if you have open toes ve very carefulas its mental as I found out . All.thinhs that can be easy fixed. Just a time eye for keeping up with the place is all that is seeded

2026-02-09 • via Nuitee
E
Elizabeth • solo_traveller • gb
7
Pleasant
Pros:

Area

Cons:

Weather, bed was hard

2026-02-09 • via Nuitee
E
Elizabeth • couple • gb
8
2026-02-09 • via Nuitee
T
Tiana • couple • gb
10
2026-02-08 • via Nuitee
A
Amanda • family_with_children • gb
1
Pros:

Room ok, restaurant and staff appalling!!

Cons:

Restaurant and staff

2026-01-31 • via Nuitee
A
Andy • couple • gb
7
Was okay but for the lack of ability considerations
Pros:

Location in the centre of city.

Cons:

Room was on 3rd floor and was booked for elderly parents who struggled with the unmarked and uneven corridor flooring.

2026-01-30 • via Nuitee
A
Andy • couple • gb
7
Was okay for a couple
Pros:

Location in the centre of the city.

Cons:

Breakfast room was cold. Room could
Have been cleaner.
Bed was smaller than expected.

2026-01-30 • via Nuitee
A
Adam • couple • gb
8
2026-01-29 • via Nuitee
T
Teresa • couple • gb
8
Pros:

The location

Cons:

The bedrooms were a little tired and old-fashioned looking

2026-01-29 • via Nuitee
A
Andrew • family_with_children • gb
8
Overall nice stay and the pool was an added bonus
Pros:

Location was perfect for Plymouth pavilions

Cons:

Small bar / not open

2026-01-29 • via Nuitee
M
Molly • family_with_children • gb
7
Pros:

Staff where lovely food was amazing and was a big room

Cons:

Shower wasn’t working properly was told someone would come look at it and never did but I did pop out so they might have tried to come when we where out toilet seat was loose stains on bed and hairs in the bed

2026-01-28 • via Nuitee
V
Van6859 • Family
10
Theatre break
Pros:

Stayed one night with daughter in next room , to see a show at the pavillions. The rooms were super clean and had everything we needed. My room was a bit warm (room 401) as radiator was so hot you could fry an egg, I did ask reception if it could be turned down as I'd tried to but was unable, unfortunately that didn't happen so slept with windows open and a fan on full all night, I still slept well though. We were so happy that arriving very early we were still able to use car park, and the sauna and swim were free to use as we were guests. Breakfast was lovely lots of choices and fresh. All the staff we came into contact with were so kind and helpful.
We will definitely stay again next time we are up there. Only thing I'd 'tweak' is to be able to get a sandwich after 9.30pm, as we came back after the show at 10.30 and had to order a takeaway when just a snack would of done. Great value for money. Location could not be better.

2026-01-26 • via Tripadvisor
K
Kerry • family_with_children • gb
9
1 night in single rooms
Pros:

Good location for overnight stay in Plymouth. Great communication in advance. Good breakfast with well presented hot food and some self-service buffet stuff too. All the staff were incredibly friendly, warm and welcoming.

Cons:

Very simple and dated rooms on Level 3 in the eaves ... Probably because I booked some singles. Beds were lumpy - new mattresses are hopefully on your list for 2026.

2026-01-26 • via Nuitee