New Continental Hotel; Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
8 (3571 reviews)
Millbay Road , Plymouth , gb

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Pool and facilities
Cons:
Cleanliness issues
Outdated amenities
Food quality concerns

Categories

Cleanliness
7.14
Several reviews mention cleanliness negatively, including unclean bathrooms and issues with dirty shower heads.
Service
9.11
The majority of reviews highlight friendly staff and good service, although there was one negative experience.
Location
9.15
Multiple reviews praise the fantastic location, close to the center and attractions.
Room Quality
7.6
Rooms received mixed reviews, with mentions of comfortable beds but also issues like outdated facilities.
Amenities
8.13
Amenities such as the pool and sauna were positively received, though some outdated features were noted.
Value for Money
8.09
Many reviews consider the hotel a good value for the price in light of its location and amenities.
Food and Beverage
6.64
Some reviews express dissatisfaction with food quality, including insufficient options and poorly prepared meals.
Overall Experience
8.11
Guests generally enjoyed their stay with some highlighted issues regarding specific elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:33

Property Description

Modern Rooms with Amenities - New Continental Hotel; Sure Hotel Collection by Best Western offers contemporary designed rooms with en suite bathrooms, TV, and facilities for tea and coffee, ensuring a comfortable stay for guests.

Leisure Complex - The hotel features an on-site leisure centre with an indoor swimming pool, steam room, sauna, solarium, and a fully equipped gym, providing ample opportunities for relaxation and fitness activities.

Delicious Dining Options - Guests can indulge in British cuisine with a European influence at Steve’s Brasserie, offering dishes made from local produce. The Roma Bar also provides a cozy lounge area with a variety of drinks and hot snacks.

Experience convenience, comfort, and leisure all in one place at New Continental Hotel; Sure Hotel Collection by Best Western. Book now for an unforgettable stay!

Important information:

Guests are required to show upon arrival the credit card used for the booking.

Your card will be pre-authorized upon check-in.

Please note that car parking is subject to availability and cannot be reserved.

If you have reduced mobility please contact the reception team for more details on our entrance that provides easier access.

If you are traveling from overseas you must present a passport upon check in.

If you make a booking for the same day after 8PM, you must present photo ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMF

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 7 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for £10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 3571 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 6.64
Overall Experience: 8.11
S
suegontier • couple • gb
4
Pros:

The location

Cons:

The room was not cleaned properly and the breakfast was so greasy we could not eat it.

2026-06-20 • via Nuitee
A
Adrian • solo_traveller • gb
9
Overall great value , many thanks
Pros:

Fairly priced and a good location

Cons:

N/a

2026-06-20 • via Nuitee
S
sarah • extended_group • gb
5
Very sad and tired .
Pros:

The staff especially Harriet ( thank you ) and Tom . Also the manager in Steve’s brassiere giving us a table Wednesday night .

Cons:

Very tired , needs a complete upgrade . Wallpaper coming off the wall in the bedroom . The rooms are drab . The breakfast room is like a 1970’s room , net curtain coming away . The gym floor was dirty and equipment is rusty . Think it was expensive for what it is . £1401 for 7 nights . It needs to be lighter and more welcoming . Take the dark brown away and get rid of the old 1970’s bedroom furniture. In the lounge the sofa was stained and it dips not comfortable at all as it’s so old . The gents in the breakfast room need cleaning .Grey carpet in the bedroom with brown and red curtains . No taste at all . Definitely wouldn’t stay again . It was so noisy aswell . Why should you pay £49 for car park , should get it for free . Food was good though

2026-06-20 • via Nuitee
A
Andrew • couple • gb
5
You should make it clear what is included
Pros:

Location

Cons:

Had to pay for parking and breakfast which wasn’t stated on your site.
An extra £37

2026-06-19 • via Nuitee
K
Kieran • couple • gb
6
Amazing staff, clean hotel, okay value for money
Pros:

Perfect location

Cons:

Rock solid bed, very dated

2026-06-19 • via Nuitee
O
Ophélie • solo_traveller • fr
8
Hôtel confortable
Pros:

Bel hôtel pour un séjour d’une nuit. Literie confortable. Hôtel bien situé, à proximité du port du ferry de la brittany ferries.

Cons:

Hôtel assez bruyant tant côté rue que côté couloir.

2026-06-17 • via Nuitee
R
Ronan • solo_traveller • ie
10
2026-06-17 • via Nuitee
B
Bartosz • solo_traveller • ch
8
2026-06-17 • via Nuitee
N
Nicola • solo_traveller • gb
7
Not bad room for improvement
Pros:

It was clean

Cons:

Only one pillow, window didn’t open in room

2026-06-16 • via Nuitee
E
emarineferre • solo_traveller • es
8
2026-06-16 • via Nuitee
D
Denise • solo_traveller • gb
6
2026-06-15 • via Nuitee
K
Kayla • couple • gb
4
2026-06-14 • via Nuitee
A
Angela • solo_traveller • gb
7
Nice to see every one again staff very friendly helpful
Pros:

I've always enjoyed staying at this hotel I thought I'd have a nice room with a spar bath as it was a birthday treat.On my first night there I was getting ready for bed in the bath room when I missed the high step and fell baning my head on a marble coffee table and ending up on the floor in the bedroom I was well aware that the hotel wasn't that disabled friendly due to my stay last year where there was another incident resulting in another fall my mobility has got worse since staying last year and really should have thought about staying there a third time I now use a walker to help with balance and before you even enter the hotel there are steps up to the reception can there is a lift up to the rooms but big heavy doors to open and steps down to the room that i found difficult with the walker I don't put any blame on the hotel at all and was completely satisfied with my room and the service I received I have now decided It is not suitable for me to stay there anymore and will look for more suitable accommodation I wish the staff well and thank them for all there kind ness

Cons:

More disabled friendly disabled access at the front ramps o the rooms but the hotel is a very old building and someone wouldn't know that if they didn't stay there to realize

2026-06-14 • via Nuitee
R
Richard • solo_traveller • gb
2
Room 237 in The Shining would have been an upgrade on this.
Pros:

Location and external appearance

Cons:

Awful room with a window that looked onto a wall. Noisy AC unit outside the window. No sound insulation which meant I could hear everything down the corridors.

2026-06-14 • via Nuitee
J
Jones • solo_traveller • gb
7
Pros:

Bed was comfortable, nice bathroom

Cons:

Would be better if you had smart TV in the room :)

2026-06-14 • via Nuitee
J
Jones • solo_traveller • gb
10
Pros:

Good location to the Hoe, and to the shops. Staff friendly and helpful also a good restaurant there.

Cons:

Nothing with the hotel, wetherspoons down the road could be a bit noisy when the windows were open, maybe because the world cup was on.

2026-06-14 • via Nuitee
J
Jack • couple • gb
7
Please see our comment regarding the property
Pros:

Good room and good amenities - friendly and helpful staff

Cons:

N/A

2026-06-13 • via Nuitee
I
Ian • solo_traveller • gb
10
2026-06-13 • via Nuitee
J
Janet • family_with_children • gb
10
We were in Plymouth for a sad family event. The hotel was welcoming just what we needed at a sad ti
Pros:

Clean, helpful staff, nice breakfast

2026-06-13 • via Nuitee
T
Thompson • solo_traveller • gb
8
Pros:

Swimming pool but could.have been warmer

Cons:

No smoking

2026-06-13 • via Nuitee