Wyndham San Jose Herradura Hotel & Convention Center

Hotels
•
Wyndham Hotels & Resorts
7.4 (281 reviews)
Autopista General Canas, 3 Miles South of Intl Airport, La Asunción, Heredia, 71880 1000 , La Asunción , CR
506-0204-5530610

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Facilities

Fitness facilities
Express check-out
Health club
Guest education on local ecosystems and culture
Free WiFi
Swimming pool
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Nice lobby appearance
Cons:
Poor cleanliness
Bad service
Outdated rooms
Lack of amenities

Categories

Cleanliness
4.56
The hotel is very poorly maintained and very dirty, with numerous cleanliness issues reported.
Service
7.53
Housekeeping service is poorly managed, with check-in delays and incorrect room assignments.
Location
9.57
Conveniently located near other hotels, but the immediate surroundings could be perceived as unsafe.
Room Quality
5.02
Rooms are old, poorly maintained, with multiple complaints about the vents, plumbing, and general upkeep.
Amenities
7.05
Limited amenities available; requests for additional items were denied.
Value for Money
9.01
Paid for the room in advance, but faced multiple issues, affecting perceived value.
Food and Beverage
7.56
Quattro restaurant receives mixed reviews; no direct comments from the reviewer.
Overall Experience
8.93
Overall experience is negative based on multiple cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 20:43

Property Description

Experience a vibrant getaway at the Wyndham San Jose Herradura Hotel & Convention Center, where luxury meets fun in La Asunción.

Endless Entertainment
Dive into excitement with our casino, or relax in one of three stunning outdoor swimming pools and five soothing hot tubs. Enjoy complimentary Wi-Fi throughout the property and unwind with our convenient concierge services.

Delectable Dining
Savor the flavors of Latin American cuisine at Quattro, our exquisite on-site restaurant, or stay in and indulge in our room service. With a coffee shop and a lively bar/lounge, dining options are limitless.

Seamless Accommodation & Events
Retreat to one of our 229 elegantly air-conditioned rooms, featuring Select Comfort beds for restful sleep. Planning an event? Utilize our expansive conference center and 15 meeting rooms equipped to meet all your needs.

Don't miss out—book your stay today and experience the ultimate in hospitality!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • A car is required for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 281 reviews
Cleanliness: 4.56
Service: 7.53
Location: 9.57
Room Quality: 5.02
Amenities: 7.05
Value for Money: 9.01
Food and Beverage: 7.56
Overall Experience: 8.93
G
GabrielR4556 • Family
8
Great value and staff
Pros:

Very nice pool, great breakfast and wonderful staff. Rudy was super helpful at breakfast. Great value for the price. Only giving just 4 stars because the facilities are a bit tired looking.

2026-03-21 • via Tripadvisor
C
CaminanteDeLaNoche • Couples • Culebra, Puerto Rico
10
Wonderful birthday dinner
Pros:

This review is for the restaurant…We celebrated my husband’s 75th birthday there. The food was tasty and well presented, cocktails perfect. I especially enjoyed the veggies with my sea bass. Our server Johnnatan was attentive, and provided a complimentary tiramisu with candle…Muchas gracias!

2026-03-19 • via Tripadvisor
W
willya965 • Solo travel
10
Great workers
Pros:

Excellent service specially that of Mirleny Calvo, she was very nice and keep smile all the time

2026-03-16 • via Tripadvisor
B
B-C-Derk • Solo travel • Edmonton, Alberta
4
What a scam!!!!
Pros:

What a scam!!!
They advertise as "free airport shuttle" and "free breakfast". But if you flight leaves before 9 a.m. - which most international flights do - you won't get either free airport shuttle or breakfast!
Most of the hotel has been very poorly maintained - it is no where close to what I expect from a Wyndham hotel

2026-03-15 • via Tripadvisor
F
Fathead5150 • Family • Oceanside, California
10
Ty Johnathan
Pros:

Dining at Quattro in the Wyndham Hotel with Jonathan as our server was an excellent experience. He was polite, gracious, kind, and fun. Thank you, Jonathan for the outstanding service!

2026-03-14 • via Tripadvisor
P
Plantivorous • Family • Calgary, Alberta
10
Great place to stay
Pros:

Great place to stay, we had a great time. The staff is very kind and professional and the amenities are great.

2026-03-12 • via Tripadvisor
K
kylahd2026 • Couples
2
One night stay March 12, 2026
Pros:

Checked in last night because we fly out of SJO early. We tried to use of of the “5 hot tubs” and all of them were, in fact, very cold. We arrived for the shuttle at 6:00 exactly and they had already left, the staff at the hotel offered us no other help or alternative, which . We reserved the shuttle the night before and assumed that meant something, apparently not. Since we were already going to have to pay for an uber we decided to try the buffet. When we arrived, the buffet opened 10 minutes late and every pastry was as stale as a crouton. None of the rooms looked to be in good condition and the amenities were overhyped on the company’s website. 3/10 because the bed was comfortable, wouldn’t recommend that anyone stays here.

2026-03-12 • via Tripadvisor
J
jinnan2025 • Family
2
DO NOT STAY HERE
Pros:

We had no hot water and they said they would fix it while we went to eat. No problem, till it was. When we returned my mom had to pee and the bathroom as now flooded with water running from under the sink. My mom fell and nobody cares. Actually the front desk was laughing at her. DO NOT STAY HERE

2026-03-10 • via Tripadvisor
S
Scenic60452648842 • NONE • Beaconsfield, Quebec
2
Poor
Pros:

Old run down hotel
Not a 5 star hotel
Stay somewhere else
Stayed here before going back to airport the next morning . We stayed at the Fairfield when we arrived and was much cleaner and better maintained

2026-03-07 • via Tripadvisor
S
staceys402 • Couples
2
Needs to be totally renovated or condemned.
Pros:

Convenient to the airport, but possibly the worst hotel I have ever had the misfortune to stay in. It looks like it has not been touched since the 1960's and is on the verge of collapse. Long convoluted hallways make it difficult to find your room. All pools are missing more tiles than remain. The rooms are dark, dank, and all the fixtures in the bathroom were rusty (faucet, towel bars, etc). Thankfully we stayed only one night en route home because we would not shower here.

2026-03-05 • via Tripadvisor
N
nancywO3011QR • Friends getaway
10
Check out Quattro restaurant next door.
Pros:

Visited the Quattro restaurant next door to the hotel. Great pizza and even better service by Johnnaton Calero.

2026-03-02 • via Tripadvisor
8
823sethb • Solo travel
10
An unexpected pleasure
Pros:

First of all, there are some older carpets and random construction, but this place offers amazing value for the price. The gym is hardcore with real workout equipment and a lot of machines, freeweights, etc. So no lazy workouts on this trip! The food in the Quattro restaurant was amazing, I ate their twice. The pools are nice and big and pretty. There's a little roughness around the edges, and I would have liked a refrigerator in my room as I have insulin I need to keep cold, but overall I was really happy with my visit.

2026-03-01 • via Tripadvisor
M
M4633CJmartinb • Business
10
Theraputic treatment at the hotel's spa - Recommended.
Pros:

I threw my back out and booked a deep tissue massage at the hotel's spa. The masseuse Keren was excellent and has a background in physiotherapy - highly skilled and helped a lot. Recommended.

2026-02-28 • via Tripadvisor
4
479suzh • NONE
6
Two nights Two experiences
Pros:

The hotel room was ok. We stayed here at the beginning of our trip and the end. The first night was horrible, room was dank and humid a/c did not work, but got in so late when trying to call for assistance the line was not in use. The room next to ours was used as the cleaning lady's retreat all night, door slamming as they entered and exited continually. The second time we stayed the room was great, much cleaner, seemed to be updated, we were treated better, recognized as a Wyndham owner even received complimentary cookies brought to our room.

2026-02-27 • via Tripadvisor
R
richardmX5127QL • NONE
6
Average experience
Pros:

Rooms need and update, curtins are falling down, carpet, bathroom. A new touch up would be great. The area where I stayed needs an upgrade.

2026-02-26 • via Tripadvisor
S
snaca • Friends getaway
6
Lipstick on a pig
Pros:

This hotel was at the end of a tour group stay and although it’s very pretty on the outside and in the common areas, I found the rooms needing attention and updating quite a bit. There was no hot water our entire stay in any of our rooms even after asking the front desk if they could do something about it. Lukewarm showers only after running a lot of water that was wasted unfortunately. My room had a city view, and it was a very noisy, almost as if a window was open, but they weren’t.
Prices in the bar were quite high, but we were only there for one evening, so can’t comment on much more.

2026-02-19 • via Tripadvisor
1
187angelosp • Couples
2
Room scam
Pros:

They will see you a King size room and then give you a hole with a Queen size bed and tell you to go f yourself.

2026-02-18 • via Tripadvisor
O
O427ZDrachelb • Family • Colchester, Essex, England
8
Great hotel and location and pool, check gym times carefully if planning on using
Pros:

We loved the decor and the big rooms and fridge. The hotel interior was great really quirky and interesting, the staff were helpful, we loved the pool and swim up bar.

We booked this hotel because of the gym, when we asked at reception what time the gym opened he told us 9am, we got there at 12.45 and after 15 minutes we were kicked out due to it closing at 1pm! This was never mentioned when we asked the time and we would have gone earlier; it was really disappointing as we wanted to use the gym and we got 10 minutes!

Great hotel and location and pool, check gym times carefully

2026-02-10 • via Tripadvisor
K
KennethH1350 • Solo travel
8
A decent hotel.
Pros:

The rooms were clean and air conditioned. This staff was pleasant. The only problem was the shower water was barely heated.

2026-02-10 • via Tripadvisor
8
846ricb • Solo travel
8
It’s just ok
Pros:

A nice place, clean & comfortable. The breakfast staff, Marine and Kenneth were wonderful, friendly & attentive, the reception desk not so much. Dylan and Carlos at the bar were also wonderful. A lot of road noise and not convenient if you’d want to walk anywhere.

2026-02-08 • via Tripadvisor