Wyndham San Jose Herradura Hotel & Convention Center

Hotels
•
Wyndham Hotels & Resorts
7.4 (281 reviews)
Autopista General Canas, 3 Miles South of Intl Airport, La Asunción, Heredia, 71880 1000 , La Asunción , CR
506-0204-5530610

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Facilities

Fitness facilities
Express check-out
Health club
Guest education on local ecosystems and culture
Free WiFi
Swimming pool
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Nice lobby appearance
Cons:
Poor cleanliness
Bad service
Outdated rooms
Lack of amenities

Categories

Cleanliness
4.56
The hotel is very poorly maintained and very dirty, with numerous cleanliness issues reported.
Service
7.53
Housekeeping service is poorly managed, with check-in delays and incorrect room assignments.
Location
9.57
Conveniently located near other hotels, but the immediate surroundings could be perceived as unsafe.
Room Quality
5.02
Rooms are old, poorly maintained, with multiple complaints about the vents, plumbing, and general upkeep.
Amenities
7.05
Limited amenities available; requests for additional items were denied.
Value for Money
9.01
Paid for the room in advance, but faced multiple issues, affecting perceived value.
Food and Beverage
7.56
Quattro restaurant receives mixed reviews; no direct comments from the reviewer.
Overall Experience
8.93
Overall experience is negative based on multiple cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 20:43

Property Description

Experience a vibrant getaway at the Wyndham San Jose Herradura Hotel & Convention Center, where luxury meets fun in La Asunción.

Endless Entertainment
Dive into excitement with our casino, or relax in one of three stunning outdoor swimming pools and five soothing hot tubs. Enjoy complimentary Wi-Fi throughout the property and unwind with our convenient concierge services.

Delectable Dining
Savor the flavors of Latin American cuisine at Quattro, our exquisite on-site restaurant, or stay in and indulge in our room service. With a coffee shop and a lively bar/lounge, dining options are limitless.

Seamless Accommodation & Events
Retreat to one of our 229 elegantly air-conditioned rooms, featuring Select Comfort beds for restful sleep. Planning an event? Utilize our expansive conference center and 15 meeting rooms equipped to meet all your needs.

Don't miss out—book your stay today and experience the ultimate in hospitality!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • A car is required for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 281 reviews
Cleanliness: 4.56
Service: 7.53
Location: 9.57
Room Quality: 5.02
Amenities: 7.05
Value for Money: 9.01
Food and Beverage: 7.56
Overall Experience: 8.93
J
J4329MQmollyh • Family
8
Great Breakfast and Service
Pros:

Rudy took excellent care of us and was very kind.

2026-04-11 • via Tripadvisor
M
melissacR774YL • Family
10
Karina Ramirez
Pros:

Great service. The room was very clean smelling good. Karina Ramirez was phenomenal and sweet at the coffee shop. Karina made my cappuccino excellent. She went above and beyond to get ice cream to prepare a Frappuccino for my daughter when there was not anymore.

2026-04-09 • via Tripadvisor
8
820marlyd • Family
10
Perfect
Pros:

It’s a great hotel and the service…
I had a very good experience at the italian restaurante the server Manuel Aguilar was so kind…

2026-04-08 • via Tripadvisor
L
Lurod21 • Business • Cannes, French Riviera - Cote d'Azur, Provence-Alpes-Cote d'Azur
2
Avoid - dirty, noisy and not hot water
Pros:

I really should have listened to the red flags in the recent reviews. I thought maybe people were just being picky, but unfortunately, my experience confirmed every single warning.
The Lowlights:
• Cleanliness is Non-Existent: The "grime" factor here is high. From the moment I stepped into the hallway, the carpets looked like they hadn't seen a vacuum in months. My room wasn't much better—hairs in the bathroom….
• The No-Hot-Water Surprise: This was the kicker. Management didn't say a word about it during check-in. I actually found out while I was standing at the front desk because another guest was (rightfully) losing their temper about it. Taking a cold shower in a dirty bathroom is a special kind of misery.
• Paper-Thin Walls: You will have zero privacy here. the plumbing is so loud it sounds like a waterfall in your own room every time the person next door turns on a tap.
• Deceptive Photos: The actual pool area was depressing; there wasn't a single lounge chair or place to sit and relax.
• Friendly staff, but it's not enough.
Bottom line: Save your money and stay literally anywhere else

2026-04-05 • via Tripadvisor
T
tttlane • Solo travel • Hailey, Idaho
10
Spa day at the hotel
Pros:

I had the most incredible massage and facial treatment by Keren at the spa inside of the Wyndham San Jose. She is one of the best masseuses I have ever experienced. The whole atmosphere is incredibly relaxing and healing.

2026-04-02 • via Tripadvisor
M
Maps05474020472 • Friends getaway • Puerto Rico
8
Very Good
Pros:

*Problem with the hot water on the room.
Mayor problem that need to be correct.
*In the other hand, the Service in the breakfast is excelent. Good meal and good Service
*Everything is clean.The Rooms, restaurant,and common area.

2026-04-02 • via Tripadvisor
D
destineet2026 • Business
8
Thanks to Nelly bien
Pros:

Gracias to Nelly Arias Salas para great service.

2026-03-30 • via Tripadvisor
C
camisafe98 • Couples
10
Great experience!
Pros:

I’m very happy with my decision to stay at Wyndham San Jose Herradura Hotel & Convention Center, as the location is incredibly strategic and made it easy to access everything I needed during my stay; I especially loved the variety of amenities available, from getting my nails done at the salon where Yilian provided amazing and attentive service to enjoying a very well equipped gym, all of which made my experience comfortable, convenient, and truly enjoyable, and I would definitely stay here again.

2026-03-30 • via Tripadvisor
S
SilverLadyLondon • Family • Cambridge, Cambridgeshire, England
4
Nothing like the website!
Pros:

A bizarre place, not 5 star, would struggle to be a 3 star. For those of you who know Fawlty Towers, it’s run as though Basil himself was in charge of training. We were checked in by 3 staff, one training and two offhand and dismissive. We didn’t get any guidance on the opening times of facilities or when and where breakfast was.
The pools are old and have numerous missing tiles. The wind whistles in the windows of the rooms. The rooms themselves are tired and desperately need renovation. Our 11 year old looked around and said,’Well this doesn’t look anything like the pictures on the website!’
There is no hot water- it runs lukewarm. Judging by reviews going back several months this is not a new problem. Honestly, just don’t bother.

2026-03-30 • via Tripadvisor
K
kristiana965 • Business
10
Great executive lunch
Pros:

I had the executive Lunch in the restaurant and it was great, our host was Jonathan and he is a very nice person.

2026-03-27 • via Tripadvisor
G
GabrielR4556 • Family
8
Great value and staff
Pros:

Very nice pool, great breakfast and wonderful staff. Rudy was super helpful at breakfast. Great value for the price. Only giving just 4 stars because the facilities are a bit tired looking.

2026-03-21 • via Tripadvisor
C
CaminanteDeLaNoche • Couples • Culebra, Puerto Rico
10
Wonderful birthday dinner
Pros:

This review is for the restaurant…We celebrated my husband’s 75th birthday there. The food was tasty and well presented, cocktails perfect. I especially enjoyed the veggies with my sea bass. Our server Johnnatan was attentive, and provided a complimentary tiramisu with candle…Muchas gracias!

2026-03-19 • via Tripadvisor
W
willya965 • Solo travel
10
Great workers
Pros:

Excellent service specially that of Mirleny Calvo, she was very nice and keep smile all the time

2026-03-16 • via Tripadvisor
B
B-C-Derk • Solo travel • Edmonton, Alberta
4
What a scam!!!!
Pros:

What a scam!!!
They advertise as "free airport shuttle" and "free breakfast". But if you flight leaves before 9 a.m. - which most international flights do - you won't get either free airport shuttle or breakfast!
Most of the hotel has been very poorly maintained - it is no where close to what I expect from a Wyndham hotel

2026-03-15 • via Tripadvisor
F
Fathead5150 • Family • Oceanside, California
10
Ty Johnathan
Pros:

Dining at Quattro in the Wyndham Hotel with Jonathan as our server was an excellent experience. He was polite, gracious, kind, and fun. Thank you, Jonathan for the outstanding service!

2026-03-14 • via Tripadvisor
P
Plantivorous • Family • Calgary, Alberta
10
Great place to stay
Pros:

Great place to stay, we had a great time. The staff is very kind and professional and the amenities are great.

2026-03-12 • via Tripadvisor
K
kylahd2026 • Couples
2
One night stay March 12, 2026
Pros:

Checked in last night because we fly out of SJO early. We tried to use of of the “5 hot tubs” and all of them were, in fact, very cold. We arrived for the shuttle at 6:00 exactly and they had already left, the staff at the hotel offered us no other help or alternative, which . We reserved the shuttle the night before and assumed that meant something, apparently not. Since we were already going to have to pay for an uber we decided to try the buffet. When we arrived, the buffet opened 10 minutes late and every pastry was as stale as a crouton. None of the rooms looked to be in good condition and the amenities were overhyped on the company’s website. 3/10 because the bed was comfortable, wouldn’t recommend that anyone stays here.

2026-03-12 • via Tripadvisor
J
jinnan2025 • Family
2
DO NOT STAY HERE
Pros:

We had no hot water and they said they would fix it while we went to eat. No problem, till it was. When we returned my mom had to pee and the bathroom as now flooded with water running from under the sink. My mom fell and nobody cares. Actually the front desk was laughing at her. DO NOT STAY HERE

2026-03-10 • via Tripadvisor
S
Scenic60452648842 • NONE • Beaconsfield, Quebec
2
Poor
Pros:

Old run down hotel
Not a 5 star hotel
Stay somewhere else
Stayed here before going back to airport the next morning . We stayed at the Fairfield when we arrived and was much cleaner and better maintained

2026-03-07 • via Tripadvisor
S
staceys402 • Couples
2
Needs to be totally renovated or condemned.
Pros:

Convenient to the airport, but possibly the worst hotel I have ever had the misfortune to stay in. It looks like it has not been touched since the 1960's and is on the verge of collapse. Long convoluted hallways make it difficult to find your room. All pools are missing more tiles than remain. The rooms are dark, dank, and all the fixtures in the bathroom were rusty (faucet, towel bars, etc). Thankfully we stayed only one night en route home because we would not shower here.

2026-03-05 • via Tripadvisor