Residence Inn by Marriott Chapel Hill

Hotels
Residence Inn
9.1 (198 reviews)
101 Erwin Road , Chapel Hill , us

Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great breakfast
Nice amenities and facilities
Cons:
Concerns about cleanliness
Room quality showing age
Difficult access to location

Categories

Cleanliness
8.13
Some comments on smudges and chemical smells indicate concerns about cleanliness.
Service
10
Many reviews highlight the staff's pleasantness and helpfulness.
Location
8.6
Location is close to amenities but challenging to access for out-of-towners.
Room Quality
8.14
Rooms are described as showing age and having plumbing noise, but overall still nice.
Amenities
9.59
Amenities like a stocked kitchen and laundry facilities received positive mentions.
Value for Money
9.12
Guests feel it is a good value despite some drawbacks.
Food and Beverage
9.58
Breakfast and room service were positively noted by multiple guests.
Overall Experience
9.63
Overall positive sentiment with emphasis on staff and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 17:27

Property Description

Luxurious Rooms with Full Kitchens
Experience the comfort of our spacious rooms at Residence Inn Chapel Hill, each equipped with a full kitchen including a stove top and conventional oven. Relax in the dining and living area while enjoying your favorite shows on the flat-screen TV.

Outdoor Pool and Fitness Center
Unwind by taking a dip in our refreshing outdoor swimming pool or maintain your workout routine at our well-equipped fitness center with cardio equipment and free weights. Enjoy the sundeck area for ultimate relaxation.

Convenient Location and Services
Located just 4.8 km from the UNC campus, our hotel offers free WiFi, complimentary parking, and laundry services for your convenience. Indulge in a delicious continental breakfast at The Gatehouse/Lobby bar before exploring nearby attractions like East Gate Shopping Center and the Dean E. Smith Center.

Book now for an unforgettable stay at Residence Inn Chapel Hill!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Location

Guest Reviews

9.1
Based on 198 reviews
Cleanliness: 8.13
Service: 10
Location: 8.6
Room Quality: 8.14
Amenities: 9.59
Value for Money: 9.12
Food and Beverage: 9.58
Overall Experience: 9.63
J
John extended_group us
10
Great
Pros:

It was great

Cons:

Everything

2026-06-23 via Nuitee
T
Terri solo_traveller us
10
Pros:

Everything! Staff was wonderful. Room was just right.

2026-05-26 via Nuitee
J
Jennifer family_with_children us
10
Excellent everything. We were very happy!
Pros:

Very pretty and clean

Cons:

Nothing

2026-05-11 via Nuitee
R
Randy solo_traveller us
8
Pros:

The location and remoteness along with the grounds and people. Heating and cooling is very controllable. Slight hallway noise due to door not sealed well, and from other rooms but not bad and I am very picky.

Cons:

Door seal not sealed well. That's really all I can complain on.

2026-05-04 via Nuitee
T
Terrie couple us
9
2026-04-24 via Nuitee
M
Mcclain couple us
10
2026-04-19 via Nuitee
J
Jennifer family_with_children us
8
2026-03-30 via Nuitee
N
Natalie family_with_children us
8
2026-01-20 via Nuitee
J
Jonas family_with_children br
10
2026-01-19 via Nuitee
K
Kimberly couple us
10
Enjoyable!
Pros:

Very friendly and helpful staff. Room was warm nderful, better than the camper we travel in sometimes. Nice area to walk our dog. We will be back!

Cons:

N/A

2026-01-19 via Nuitee
J
Jimmy family_with_children us
5
Pros:

Location staff was friendly

Cons:

We arrived room wasntbreadyb& when we did get to our room the bathroom door was locked & took hours to get into wasn't even offered a refund

2026-01-12 via Nuitee
J
Jason couple us
5
Ok
Pros:

Large room. Nice location

Cons:

Check out time is 11am, but my key stopped working at 1015. If they want you out earlier they need to change the checkout time. It’s a real pain when you’re trying to pack your car and can’t get back in

2026-01-05 via Nuitee
K
Kristin family_with_children us
9
2025-11-13 via Nuitee
J
John couple us
7
Pluses and Minuses
Pros:

Lovely building and grounds. Staff was very pleasant. Always helpful to have a nicely stocked kitchen, and the tv that pivoted from the sleeping area to the sitting area was a nice touch.

Cons:

Inside, it’s nothing fancy. The room itself was showing its age a bit, and smudges on the walls etc made us wonder about its cleanliness. There was no full length mirror that we could find. While our room overall was nice and quiet, we were startled occasionally by very loud plumbing (?) sounds coming from a neighboring room. While the location of the hotel is technically close to excellent amenities, it is situated on a back access road that was quite tricky to navigate for an out-of-towner. It’s a good value, just don’t expect anything luxurious.

2025-10-17 via Nuitee
A
Ankur family_with_children qa
10
2025-10-14 via Nuitee
J
James
10
Pros:

Nice

2025-10-12 via Nuitee
F
Forrest extended_group us
9
Pros:

It was a clean and great staff.

2025-10-06 via Nuitee
C
Caroline family_with_children fr
9
Séjour très agréable
Pros:

Sa situation son accessibilité et la disponibilité des personnels

2025-09-19 via Nuitee
P
Patricia
6
Sub par for the brand.
Pros:

I had a procedure at UNC hospital. I requested a quiet room. Was put on the 3rd floor quite far from the elevator. Very hard to walk that distance while feeling ill.
The room was clean but very worn and the halls smell of fried food. Like a cafeteria. The bed was so insanely hard and uncomfortable. The couch was a brick with hard pillows. Absolutely no comfort at all.
The man at the front desk was extremely pleasant and the only thing positive sbout the stay.
I’ve stayed at Marriot before and this was very sub par. When we return to the hospital we will be selecting another hotel.

2025-09-12 via Nuitee
T
Tina
10
Best Place to stay in Chapel Hill!
Pros:

The hotel was great. The rooms were spacious, clean and very relaxing. Everything we needed was in our suite. Would definitely recommend and will reuse in the future.

2025-09-06 via Nuitee