Holiday Inn Dumfries by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (1524 reviews)
The Crichton Bankend Road , Dumfries , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Great breakfast
Cons:
Limited dinner options
A bit out of the way
High prices for condition

Categories

Cleanliness
8.93
Most reviews emphasized a high level of cleanliness and maintenance throughout the hotel.
Service
8.7
Staff are frequently described as friendly and helpful, though some reviews noted delays in service.
Location
8.94
The hotel is praised for its beautiful location and convenience to nearby attractions.
Room Quality
8.09
Rooms are described as comfortable and spacious, though there were some concerns about tired furniture.
Amenities
7.92
Some amenities noted, but guests requested more, particularly in the bar area.
Value for Money
7.88
Several guests indicated that prices seemed high for the room condition.
Food and Beverage
8.43
Breakfast received high praise, but dinner service was criticized at times.
Overall Experience
8.3
Highlighted the overall enjoyment of the stay despite a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:32

Property Description

Convenient Location
Located just 1.6 miles south of Dumfries, Holiday Inn Dumfries offers easy access to local attractions like Sweetheart Abbey and Threave Castle.

Comfortable Accommodation
Each spacious room at Holiday Inn Dumfries provides a view of the vibrant garden, along with modern amenities such as a flat-screen TV, tea/coffee facilities, and a work desk. The en suite bathroom ensures a relaxing stay with a bath, shower, and complimentary toiletries.

Culinary Delights
Indulge in a variety of dishes made from locally-sourced ingredients at the on-site restaurant, or enjoy a coffee or cocktail at the Elizabeth Lounge. The full bar menu, featuring a range of malt whiskies, adds to the dining experience.

Book your stay at Holiday Inn Dumfries now for a memorable and enjoyable experience!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RMI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1524 reviews
Cleanliness: 8.93
Service: 8.7
Location: 8.94
Room Quality: 8.09
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.3
S
Sergejs • couple • gb
8
Very good, recoomended to all my friends
Pros:

Nice and friendly personnel

Cons:

Breakfast's choice

2026-05-14 • via Nuitee
C
carol • solo_traveller • gb
7
Third time we've stayed and best stay yet!
Pros:

Location and refurbished room . Lovely breakfast!

Cons:

Nothing

2026-05-14 • via Nuitee
N
Neil • solo_traveller • gb
10
Pros:

Great staff, especially at breakfast.

2026-05-13 • via Nuitee
T
trevor • family_with_children • gb
10
Relaxing, provided a good spot to meet other family and friends for a couple of nights.
Pros:

Breakfast was great, plenty of choice and everything was "hot". The environment within and external was pleasing, enabling an afternoon or evening walk , in relaxing surroundings. It was a quiet location, so a good nights sleep was had by all.

Cons:

Signage to get into the car park - it wasn't clear, causing a trip around the campus attached, and a five minute delay to arrival time. Otherwise nothing to mention.

2026-05-13 • via Nuitee
C
Charlotte • solo_traveller • gb
8
Pros:

Lovely staff easy parking and clean!

Cons:

Nothing! Exactly what I would expect.

2026-05-11 • via Nuitee
T
Tracy • couple • gb
8
2026-05-11 • via Nuitee
L
Lorn • solo_traveller • gb
5
Expensive pretty average stay
Pros:

Everything was clean and tidy

Cons:

Expensive for what it was, also wanted an extra £20 for breakfast, usually included when room price was £130

2026-05-11 • via Nuitee
N
Nicole • solo_traveller • gb
9
A conveniently located option
Pros:

Great location in the greenery of the campus. Breakfast was good with lots of options.

Cons:

The communal areas were very warm in the sunshine and the building itself is in need of some renovation.

2026-05-09 • via Nuitee
S
Shaun • family_with_children • gb
9
brilliant location and good staff. would definitely stay again.
Pros:

fantastic breakfast and and dinner John who looked after the restaurant was brilliant. the grounds were wonderful. also the lady on reception was really good and very helpful I think her name was Rhiannon.

2026-05-05 • via Nuitee
T
thomas • solo_traveller • gb
10
2026-05-04 • via Nuitee
C
Chris • solo_traveller • gb
9
2026-05-02 • via Nuitee
I
Ian • couple • gb
10
2026-05-02 • via Nuitee
L
Larissa • family_with_children • de
9
2026-05-01 • via Nuitee
I
Ian • couple • gb
7
Bar and catering staff very good. Reception staff not up tothe same standzrd otherwise a nice vdard
Pros:

Location great. Food standard you would have expected

Cons:

Parking o.k ex ept foe vehicle parking right outside one entrance. Made it difficult to access hotel after attending event there for.

2026-05-01 • via Nuitee
V
Vicki • solo_traveller • au
9
2026-05-01 • via Nuitee
C
Chris • couple • gb
10
2026-04-30 • via Nuitee
A
Anne Marie • couple • gb
9
Very comfortable stay and relaxed atmosphere
Pros:

Location perfect for music venue we attended

2026-04-30 • via Nuitee
D
Darren • couple • gb
10
Staff were great. Location was excellent
Pros:

Location was excellent

Cons:

Wifi and Phone signal was poor

2026-04-28 • via Nuitee
G
Gillian • couple • gb
10
Overall a very pleasant stay
Pros:

Room was clean. Public areas clean and tidy.
Restaurant staff very pleasant.
Beautiful grounds to sit in

Cons:

More of a critique than a dislike.
Would like to see complementary biscuits/snacks in the room to have with tea and coffee.
A choice of eggs at breakfast as not everyone likes/wants fried or boiled eggs

2026-04-26 • via Nuitee
K
Kirsty • family_with_children • gb
8
Great location for dogs, excellent staff apart from very rude check in guy
Pros:

Amazing location, beautiful grounds and perfect for dogs

Cons:

The check in reception guy was extremely rude, he ruined our initial experience, was incompetent, couldn’t find our booking and was generally really unpleasant. He didn’t apologise when he then found our booking. Despite this the other staff could not have been more helpful, just a shame you had such a rude person on reception

2026-04-26 • via Nuitee