Courtyard Austin Airport

I checked into this property at approximately 4:30 a.m. on Monday, January 26, 2026, after experiencing significant air travel delays. I had two reservations, and the front desk clerk initially combined them as a courtesy so I would not need to check out at 11:00 a.m. However, the second reservation carried a lower rate. After I provided verification, the clerk corrected the charges, but within 30 minutes the charges were reverted back. Despite clear documentation, the interaction felt unnecessarily argumentative. The issue was finally resolved on the third attempt after I sent an email.
During my stay, I attempted to place a food order, but no food service was available until after 5:00 p.m. Additionally, the coffee provided in the lobby was extremely weak and appeared more like tea.
The room itself was acceptable; however, the bathtub appeared unclean, and one towel seemed to have been removed from service due to noticeable discoloration.
I rated this location three stars primarily due to the combative nature of the female front desk staff, which detracted from an otherwise manageable stay.I checked into this property at approximately 4:30 a.m. on Monday, January 26, 2026, after experiencing significant air travel delays. I had two reservations, and the front desk clerk initially combined them as a courtesy so I would not need to check out at 11:00 a.m. However, the second reservation carried a lower rate. After I provided verification, the clerk corrected the charges, but within 30 minutes the charges were reverted back. Despite clear documentation, the interaction felt unnecessarily argumentative. The issue was finally resolved on the third attempt after I sent an email.
During my stay, I attempted to place a food order, but no food service was available until after 5:00 p.m. Additionally, the coffee provided in the lobby was extremely weak and appeared more like tea.
The room itself was acceptable; however, the bathtub appeared unclean, and one towel seemed to have been removed from service due to noticeable discoloration.
I rated this location three stars primarily due to the combative nature of the female front desk staff, which detracted from an otherwise manageable stay.

This location is great! Texas has an ice storm annually and, we put our essential staff in a local hotel. We have tried a few others in the past and the Courtyard by Marriott Austin Airport is the BEST! The front desk staff are professional, compassionate, and ever so helpful. I personally called them at least 20 times over the weekend with additional reservations, adding extra nights to already scheduled guests and requesting late checkout for our night staff, the accommodated all of them. I have heard how great they treated our staff and cannot say how much we appreciate each of them.

I booked this hotel because breakfast was included per the web site - only to find out that break fast was an $18.00 per person extra charge. I will not stay in a Marriott property ever again. That is bait and switch

Everyone from the shuttle driver, bistro personnel, and front desk personnel were very courteous and helpful. Thank you!

Location to Airport

I decided to park here and take the shuttle to the airport for Las Vegas. On our flight back it was pouring down rain so we proceeded to stand under the covered area at the arrival drop off, the driver literally pulled up honked his horn 3 times and proceeded to leave the drop off area…… ok we then had to wait another 45 minutes for the driver to return with a nasty attitude like we was inconveniencing him and proceeded to tell us maybe next time it might be smart for us to actually spend some money and not be cheap and take an uber back to the hotel. In a response I responded “it’s that what you get paid for?” And his response was “ hey hey we are just gonna leave it at that because I can put you out right here and let you find another ride back” crazy work from an hotel driver.

Clean , prompt, patrick helped us well

Very clean, very nice, front desk staff friendly

Good location.

Very noisy room above us. Noise lasted for hours in the late night. Very disruptive when we had to get to airport at 5am.

Clean, comfortable rooms and close to the airport.

The following are my opinions and nothing more.
No hot water. Typing this review as I wait. They were going to send maintenance to the room - for what I do not know, it is not like there is a hot water heater in the room. In reviewing other reviews here I see that other folks have had similar issues - sad they didn't just tell me that they can't get hot water up to the rooms. Maintenance finally showed up - turned on the water and left to get a "valve wrench". LOL. Water is running hot after 5 minutes but the maintenance person has not returned. Water is just running.
Charge for parking - not covered, secured parking; just parking in the open lot at the hotel. The upside is they did not charge me when I mentioned the absurdity, and they noted I am a frequent Marriot customer. 17 dollars to park in an open parking lot.
Noise - Air Conditioner was clanky and noisy. I appreciate that wall units are always a little loud but this situation was a bit louder. Very loud buzzing noise off and on in the bathroom ceiling. I could not find the source - something in the ceiling.

Generally I try to stay at Marriot's for loyalty points, etc. but this one was a let down.