Courtyard Austin Airport

Hotels
Courtyard by Marriott
8.4 (268 reviews)
7809 East Ben White Boulevard , Austin , us

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Excellent restaurant service
Cons:
Shuttle service issues
Parking charges
Hot water delays

Categories

Cleanliness
8
Very clean reported in several reviews, but some complaints about maintenance issues affecting cleanliness.
Service
8.66
Mixed sentiments; several positive mentions about friendly staff, but negative experience with the shuttle driver.
Location
8.81
Excellent location near the airport, highly praised in multiple reviews.
Room Quality
8.26
Rooms described as nice and clean, but some issues with noise from the air conditioning reported.
Amenities
8.18
Parking fees mentioned as a downside, but positive remarks on cleanliness and available shuttles.
Value for Money
7.95
Concerns about parking charges and breakfast cost affecting perceived value.
Food and Beverage
9
Excellent feedback about the restaurant service and quality of food.
Overall Experience
8.37
Overall positive experiences but overshadowed by specific service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:04

Property Description

Convenient Location and Amenities
Located just 2 miles from Austin-Bergstrom International Airport, the Courtyard Austin Airport offers a free airport shuttle, making travel a breeze. The hotel boasts rooms equipped with modern amenities like flat-screen TVs, microwave, and free Wi-Fi.

Dining and Recreation
Guests can enjoy dining at the full-service lobby bar and the Bistro offering delicious American cuisine. For fitness enthusiasts, the on-site gym with top-notch equipment is available. Additionally, the hotel is close to popular restaurants and the Harvey Penick Golf Campus for leisure activities.

Comfort and Connectivity
The guest rooms feature a spacious work desk, ergonomic chair, and complimentary tea/coffee service. Stay connected with free wired internet access throughout the hotel. Experience convenience and comfort at Courtyard Austin Airport. Book now for a delightful stay!

Important information:

Please note that Stay - Park - Fly parking is available for a daily charge. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 268 reviews
Cleanliness: 8
Service: 8.66
Location: 8.81
Room Quality: 8.26
Amenities: 8.18
Value for Money: 7.95
Food and Beverage: 9
Overall Experience: 8.37
B
Brian extended_group us
8
This is a good property near Austin Bergstrom Airport.
Pros:

The location is next to the airport, which was good for our purposes. Even so, the noise control is good -- only on occasion was the airplane noise objectionable. The check-in staff was able to get me a room prior to official 'check-in' time. The bill was accurate. The room was clean, comfortable, and had working amenities. Wifi is good.

Cons:

The breakfast was good, but took a long while and part of the order was missing and had to be redone. Also, I chose a reservation that included breakfast, verified this at checkout, but this information did not get to the restaurant. As a result, I had to go back to check-in and get this fixed.

2026-03-25 via Nuitee
R
reginatingc Business
10
Best last-minute workshop for the company
Pros:

We held a last-minute week-long workshop, and Bob Roberts supported us throughout the entire experience, not only in preparation before the session but also during the session itself. Bob was quick on his feet and helped us through all our requests instantly and successfully. We had SUCH a productive week. We will definitely continue hosting our workshops/conferences here. Thank you so much!

2026-03-18 via Tripadvisor
M
Martin solo_traveller us
6
2026-03-13 via Nuitee
K
K3566HDmichaelh Business
10
Great Service
Pros:

Bob Roberts was excellent to work with and was able to accommodate my Team for a Training with little notice and was more receptive to my needs than any other property in the area by far!

2026-03-12 via Tripadvisor
D
David couple us
9
I would stay there whenever I would be going thatbway again but maybe consider an area with more things and dining aroun
Pros:

Very clean and comfortable.

Cons:

Dining was limited.

2026-03-03 via Nuitee
A
Annette family_with_children us
10
Pros:

Clean, comfortable, with great staff and a shuttle to the airport only 5 min away.

2026-02-28 via Nuitee
A
Alicia extended_group us
3
Won't stay there again
Cons:

Breakfast should be free for the price and worst nights sleep due to terrible beds

2026-02-22 via Nuitee
D
D8417ZXangelab Solo travel
6
Not at all Marriott’s Standards
Pros:

I checked into this property at approximately 4:30 a.m. on Monday, January 26, 2026, after experiencing significant air travel delays. I had two reservations, and the front desk clerk initially combined them as a courtesy so I would not need to check out at 11:00 a.m. However, the second reservation carried a lower rate. After I provided verification, the clerk corrected the charges, but within 30 minutes the charges were reverted back. Despite clear documentation, the interaction felt unnecessarily argumentative. The issue was finally resolved on the third attempt after I sent an email.
During my stay, I attempted to place a food order, but no food service was available until after 5:00 p.m. Additionally, the coffee provided in the lobby was extremely weak and appeared more like tea.
The room itself was acceptable; however, the bathtub appeared unclean, and one towel seemed to have been removed from service due to noticeable discoloration.
I rated this location three stars primarily due to the combative nature of the female front desk staff, which detracted from an otherwise manageable stay.I checked into this property at approximately 4:30 a.m. on Monday, January 26, 2026, after experiencing significant air travel delays. I had two reservations, and the front desk clerk initially combined them as a courtesy so I would not need to check out at 11:00 a.m. However, the second reservation carried a lower rate. After I provided verification, the clerk corrected the charges, but within 30 minutes the charges were reverted back. Despite clear documentation, the interaction felt unnecessarily argumentative. The issue was finally resolved on the third attempt after I sent an email.
During my stay, I attempted to place a food order, but no food service was available until after 5:00 p.m. Additionally, the coffee provided in the lobby was extremely weak and appeared more like tea.
The room itself was acceptable; however, the bathtub appeared unclean, and one towel seemed to have been removed from service due to noticeable discoloration.
I rated this location three stars primarily due to the combative nature of the female front desk staff, which detracted from an otherwise manageable stay.

2026-01-31 via Tripadvisor
M
M8924PIkathleenh Business
10
Professional & Helpful
Pros:

This location is great! Texas has an ice storm annually and, we put our essential staff in a local hotel. We have tried a few others in the past and the Courtyard by Marriott Austin Airport is the BEST! The front desk staff are professional, compassionate, and ever so helpful. I personally called them at least 20 times over the weekend with additional reservations, adding extra nights to already scheduled guests and requesting late checkout for our night staff, the accommodated all of them. I have heard how great they treated our staff and cannot say how much we appreciate each of them.

2026-01-27 via Tripadvisor
D
Diana couple us
7
Pros:

I booked this hotel because breakfast was included per the web site - only to find out that break fast was an $18.00 per person extra charge. I will not stay in a Marriott property ever again. That is bait and switch

2026-01-19 via Nuitee
J
Joan solo_traveller us
9
Great!
Pros:

Everyone from the shuttle driver, bistro personnel, and front desk personnel were very courteous and helpful. Thank you!

2026-01-17 via Nuitee
M
Michelle couple us
9
Patrick and Devin were fabulous.so helpful and hospitable food was great, we will be back!
2026-01-12 via Nuitee
J
Jill solo_traveller us
10
2025-12-22 via Nuitee
M
muskus solo_traveller us
8
2025-12-03 via Nuitee
A
Angelina couple us
10
They accept early check-in by an additional $20 was very comfortable
Pros:

Location to Airport

Cons:

N/a

2025-12-03 via Nuitee
M
Myra family_with_children us
10
2025-12-02 via Nuitee
E
Essah couple us
1
2025-11-24 via Nuitee
Q
quannisian Solo travel
2
Worst shuttle service to take to the airport
Pros:

I decided to park here and take the shuttle to the airport for Las Vegas. On our flight back it was pouring down rain so we proceeded to stand under the covered area at the arrival drop off, the driver literally pulled up honked his horn 3 times and proceeded to leave the drop off area…… ok we then had to wait another 45 minutes for the driver to return with a nasty attitude like we was inconveniencing him and proceeded to tell us maybe next time it might be smart for us to actually spend some money and not be cheap and take an uber back to the hotel. In a response I responded “it’s that what you get paid for?” And his response was “ hey hey we are just gonna leave it at that because I can put you out right here and let you find another ride back” crazy work from an hotel driver.

2025-11-20 via Tripadvisor
D
Dominika family_with_children jp
4
2025-11-02 via Nuitee
B
Brittany couple us
10
Pros:

Clean , prompt, patrick helped us well

Cons:

Not enough mirrors in room, body mirror would be great

2025-10-17 via Nuitee