Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (voiturier and named staff praised)
Excellent central location
Clean rooms and very comfortable bedding/suites
Beautiful property with large pool and attractive setting
Many guests recommend and report exceptional stays/upgrades
Cons:
Spa needs renovation and some visible wear in areas (jacuzzi tiles)
Slow service at pool/bar and occasional delays for room requests
Perceived poor value: high prices and overpriced items
Limited poolside food options and occasional hygiene issues (flies)
Noise from nearby nightlife affecting some rooms; isolated security/management issue reported

Categories

Cleanliness
8.7
Frequently praised for cleanliness and pleasant scent; multiple guests explicitly noted clean rooms and good housekeeping. Minor issues reported (flies on breakfast pastries, some jacuzzi tile hygiene/maintenance concerns).
Service
8.6
Staff repeatedly described as friendly, attentive and helpful (voiturier, named staff praised, upgrades provided). Some service negatives: slow pool/bar service and delayed room requests; one report of management not resolving a theft.
Location
8.9
Consistently cited as ideal/central — 'emplacement parfait', 'top emplacement', and close to restaurants and lively areas; guests value the hotel's positioning.
Room Quality
8.4
Rooms and suites described as spacious and comfortable with excellent bedding (suites praised). Some wear noted in an older hotel (carrelage/jacuzzi issues) and occasional noise from nearby nightlife impacting certain rooms.
Amenities
7.8
Large pool and good facilities appreciated, but spa reported in need of renovation, poolside restaurant with limited choices, and slow service at pool/bar reduced perceived amenity quality.
Value for Money
7.5
Several guests complained about high prices and perceived overpriced items (examples cited), making value a notable pain point despite generally good service and facilities.
Food and Beverage
7.7
Mixed feedback: some praised breakfast, others reported issues (flies on pastries), limited pool/lunch menus and high prices for items; overall inconsistent F&B experience.
Overall Experience
8.8
Many guests reported exceptional stays, strong recommendations and memorable service experiences; a few notable negatives (theft incident, slow pool service, noise) tempered some stays but overall sentiment is very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:22

Property Description

Luxurious Accommodation near Jamaâ El Fna Square
The Sofitel Marrakech Lounge and Spa offers a truly luxurious experience just 800 meters from the vibrant Jamaâ El Fna Square.

Spa, Swimming Pools, and Dining
Indulge in relaxation with a spa, 3 pools, and 3 dining options. Enjoy gourmet dishes at L’Orangerie with stunning mountain views or sip on international teas at Darkum bar.

Fitness and Wellness Facilities
Stay active at the fitness center or pamper yourself with a visit to the spa's indoor pool, hammam, and hot tub. Wi-Fi throughout, valet parking, and 24-hour reception add to the convenience.

Ready to immerse yourself in luxury and comfort at Sofitel Marrakech? Book now to experience the perfect blend of elegance and relaxation.

Important information:

Only guests above the age of 18 have access to the spa.


Please note that breakfast will be offered as sohour meal during Ramadan for guests fasting during their stays.

- Half Board (DP) package includes daily accommodations, breakfast, and a daily MAD 600 food and beverage voucher per guest (maximum 2 guests), redeemable at the hotel’s restaurant or bar. Only guests above the age of 18 have access to the spa. Guests staying at the hotel have free access to the lounge except at the weekend, during privatizations and during special events. Please note that you must show the credit card used to make the reservation upon check-in. Please note that breakfast will be offered as sohour meal during Ramadan for guests fasting during their stays. Prepayment of the entire stay by credit card debited at the time of booking. The access to the swimming pool for external customers is 1 000 MAD per person. Please note that the property can only accommodate pets with a maximum weight of 5 kg or less. Additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RAK

Location

Guest Reviews

8.3
Based on 2391 reviews
Cleanliness: 8.7
Service: 8.6
Location: 8.9
Room Quality: 8.4
Amenities: 7.8
Value for Money: 7.5
Food and Beverage: 7.7
Overall Experience: 8.8
R
ronen • extended_group • il
8
2026-09-12 • via Nuitee
A
Ahmed Sailoum • couple • ch
1
2026-09-12 • via Nuitee
L
Lea • couple • il
10
שלמות
Pros:

היחס השרות הנקיון הכל היה מדהים והמנהל שירות אדיב ואישי ואשת הקבלה ממליצה בחום

2026-09-09 • via Nuitee
E
Evren • couple • nl
8
2026-09-09 • via Nuitee
E
Evren • solo_traveller • nl
8
2026-09-09 • via Nuitee
K
karolina • solo_traveller • fr
10
Dans l ensemble le sejour etait super
Pros:

Tres bien situé, soacieux et la litterie est tres confortable

Cons:

Trop de personne a la piscine, pas assez spacieux, si tu pars au resto on enleve les serviettes ce que je trouve un peu desagreable

2026-09-08 • via Nuitee
A
Anna • family_with_children • pt
10
2026-09-07 • via Nuitee
R
reza selmi • couple • ch
9
2026-09-07 • via Nuitee
E
Elaf • couple • sa
10
2026-09-07 • via Nuitee
J
Jules • couple • fr
8
Une belle expérience dans l’ensemble, avec une équipe particulièrement professionnelle et attentionnée.
Pros:

Nous avons passé cinq jours au Sofitel Marrakech, dans l’ensemble très agréables. Le service de l’hôtel, que ce soit à l’accueil, au petit déjeuner, autour de la piscine, au ménage ou encore au spa, a été irréprochable. Le petit déjeuner était particulièrement réussi, avec un large choix de produits frais et variés.

La propreté de la chambre était exceptionnelle et la literie très confortable. Un grand merci également à Azzedine pour sa disponibilité, son aide et son attention tout au long de notre séjour.

Cons:

Le principal point négatif concerne le déjeuner autour de la piscine : des produits de qualité assez décevante, peu goûteux, et un choix très restreint, qui nous a semblé en décalage avec le standing attendu d’un Sofitel.

2026-09-07 • via Nuitee
E
Elaf • extended_group • sa
10
2026-09-07 • via Nuitee
R
Randall • couple • nl
10
2026-09-06 • via Nuitee
E
Eric • family_with_children • fr
9
1 nuit / efficace . Pas vraiment eu le temps de profiter
Cons:

Lenteur du service au restaurant

2026-09-06 • via Nuitee
M
manuel • couple • es
10
2026-09-06 • via Nuitee
A
Abdallah • extended_group • ma
7
2026-09-05 • via Nuitee
S
SANDRINE • family_with_children • fr
10
Magique
Pros:

L'accueil du personnel très à l'écoute Addi nous sert immédiatement un thé et nous plonge dans l'ambiance du Maroc avec quelques cornes de gazelles, les petits dejeuners sont fabuleux et les serveurs géniaux, ils se souveinnent de vous d'un matin à, l'autre et sont aux petits soins, le personnele de chambre également, il ne manque rien...on y retournera sans hésitation

Cons:

rien

2026-09-04 • via Nuitee
A
Anthony • couple • fr
8
Bien
Pros:

L’emplacement

Cons:

La chambre était loin de l’entrée
Ensuite le prix sur booking était plus cher que si je réservais sur le site directement

2026-09-02 • via Nuitee
D
david • couple • fr
9
Pros:

l'emplacement et le petit déjeuner

Cons:

sauna en panne et hammam avec prise de RDV

2026-09-02 • via Nuitee
J
jean • couple • fr
10
Pros:

Tout

2026-09-02 • via Nuitee
I
ilan • extended_group • il
10
חוויה נהדרת ושווה כל שקל
Pros:

המיקום מרכזי הצוות נותן שרות מעולה
הכל נקי טעים ומפנק

2026-09-01 • via Nuitee