Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (voiturier and named staff praised)
Excellent central location
Clean rooms and very comfortable bedding/suites
Beautiful property with large pool and attractive setting
Many guests recommend and report exceptional stays/upgrades
Cons:
Spa needs renovation and some visible wear in areas (jacuzzi tiles)
Slow service at pool/bar and occasional delays for room requests
Perceived poor value: high prices and overpriced items
Limited poolside food options and occasional hygiene issues (flies)
Noise from nearby nightlife affecting some rooms; isolated security/management issue reported

Categories

Cleanliness
8.7
Frequently praised for cleanliness and pleasant scent; multiple guests explicitly noted clean rooms and good housekeeping. Minor issues reported (flies on breakfast pastries, some jacuzzi tile hygiene/maintenance concerns).
Service
8.6
Staff repeatedly described as friendly, attentive and helpful (voiturier, named staff praised, upgrades provided). Some service negatives: slow pool/bar service and delayed room requests; one report of management not resolving a theft.
Location
8.9
Consistently cited as ideal/central — 'emplacement parfait', 'top emplacement', and close to restaurants and lively areas; guests value the hotel's positioning.
Room Quality
8.4
Rooms and suites described as spacious and comfortable with excellent bedding (suites praised). Some wear noted in an older hotel (carrelage/jacuzzi issues) and occasional noise from nearby nightlife impacting certain rooms.
Amenities
7.8
Large pool and good facilities appreciated, but spa reported in need of renovation, poolside restaurant with limited choices, and slow service at pool/bar reduced perceived amenity quality.
Value for Money
7.5
Several guests complained about high prices and perceived overpriced items (examples cited), making value a notable pain point despite generally good service and facilities.
Food and Beverage
7.7
Mixed feedback: some praised breakfast, others reported issues (flies on pastries), limited pool/lunch menus and high prices for items; overall inconsistent F&B experience.
Overall Experience
8.8
Many guests reported exceptional stays, strong recommendations and memorable service experiences; a few notable negatives (theft incident, slow pool service, noise) tempered some stays but overall sentiment is very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:22

Property Description

Luxurious Accommodation near Jamaâ El Fna Square
The Sofitel Marrakech Lounge and Spa offers a truly luxurious experience just 800 meters from the vibrant Jamaâ El Fna Square.

Spa, Swimming Pools, and Dining
Indulge in relaxation with a spa, 3 pools, and 3 dining options. Enjoy gourmet dishes at L’Orangerie with stunning mountain views or sip on international teas at Darkum bar.

Fitness and Wellness Facilities
Stay active at the fitness center or pamper yourself with a visit to the spa's indoor pool, hammam, and hot tub. Wi-Fi throughout, valet parking, and 24-hour reception add to the convenience.

Ready to immerse yourself in luxury and comfort at Sofitel Marrakech? Book now to experience the perfect blend of elegance and relaxation.

Important information:

Only guests above the age of 18 have access to the spa.


Please note that breakfast will be offered as sohour meal during Ramadan for guests fasting during their stays.

- Half Board (DP) package includes daily accommodations, breakfast, and a daily MAD 600 food and beverage voucher per guest (maximum 2 guests), redeemable at the hotel’s restaurant or bar. Only guests above the age of 18 have access to the spa. Guests staying at the hotel have free access to the lounge except at the weekend, during privatizations and during special events. Please note that you must show the credit card used to make the reservation upon check-in. Please note that breakfast will be offered as sohour meal during Ramadan for guests fasting during their stays. Prepayment of the entire stay by credit card debited at the time of booking. The access to the swimming pool for external customers is 1 000 MAD per person. Please note that the property can only accommodate pets with a maximum weight of 5 kg or less. Additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RAK

Location

Guest Reviews

8.3
Based on 2364 reviews
Cleanliness: 8.7
Service: 8.6
Location: 8.9
Room Quality: 8.4
Amenities: 7.8
Value for Money: 7.5
Food and Beverage: 7.7
Overall Experience: 8.8
N
Nasr-Eddine • couple • nl
9
Prettig en voor herhaling vatbaar
Pros:

De centrale ligging van de locatie, groot en prettig zwembad

Cons:

Geen smart TV waardoor je geen apps kan gebruiken op de tv

2026-08-22 • via Nuitee
A
Alicia • couple • fr
10
2026-08-22 • via Nuitee
M
MALIKA • couple • fr
10
Pros:

Top Rachid le coiffeur et reda à la perfection !

Cons:

Dommage pas possibilité de brancher un sèche cheveux dans la salle de bain à améliorer

2026-08-21 • via Nuitee
B
Brahim • couple • nl
10
2026-08-21 • via Nuitee
S
Sofiene • couple • fr
10
2026-08-21 • via Nuitee
S
Sofiene • couple • fr
10
2026-08-21 • via Nuitee
Y
Youness • couple • be
9
2026-08-20 • via Nuitee
A
Abdelhadi • couple • ma
9
2026-08-19 • via Nuitee
A
Alycia • couple • fr
10
2026-08-19 • via Nuitee
E
Erico • couple • pt
10
Um sítio maravilhoso de descanso com muito espaço, um serviço de alto nível com muito cuidado sempre
Pros:

Todas as pessoas foram impecáveis, um serviço Exelente queremos agradecer todas as pessoas desde da limpeza do quarto 361 mas também o serviço na piscina , com a Samira Raouia e a sua Responsável, permitiu umas férias de uma semana espetacular, um serviço impecável, foram muito profissionais.
Queremos indicar este hotel a todas as pessoas exigentes , pela beleza o bem estar do hotel e o serviço. O pequeno almoço é Sensacional uma variedade de comida , tudo fresco e bom. Vamos voltar o Sofitel palácio Marrakech de certeza. Obrigada por tudo 💙🩷

Cons:

Gostei de tudo não tenho nada a dizer de negativo!

2026-08-18 • via Nuitee
R
RAPHAEL ET VIRGINIE • family_with_children • pf
10
Pros:

Le personnel est juste incroyable, d'une gentillesse et d'une attention : spéciale dédicace à Mustafa le manager des petits déjeuners, à Nabilla, à Houssam de la conciergerie, et à l'ensemble du personnel.
Quant au petit dejeuner, c'est pour nous tout simplement le meilleur du monde.

2026-08-18 • via Nuitee
P
Patrick • solo_traveller • ch
9
2026-08-16 • via Nuitee
M
Marc • family_with_children • be
9
Very good stay, friendly and helpful staff, good breakfast, good parking facilities.
Pros:

The staff was very friendly and helpful. The breakfast was very good. The room was very good. The wifi worked very well. Very good location of the hotel in the center of Marakech.

Cons:

The room i got was for disabled people - maybe i made the mistake during the booking fase and missed this point.

My wife and i went to bed the second night around 10 pm, at 11pm a house staff came into our room to ask if she needed to change the towels. This is a bit late to come and open a room door at this time to my personal feeling.

2026-08-16 • via Nuitee
P
Patrick • solo_traveller • ch
8
2026-08-16 • via Nuitee
O
Olukemi • family_with_children • gb
10
Great Morrocan Hospitality and Luxury
Pros:

We had a great stay, particular shout out to Nabila who checked on us three times the day we fell ill and brought us medicine for my daughter. Yasmine was also excellent and was on the phone with me throughout to ensure that we got better. Thanks to Asmaa who checked us in and always had a warm friendly smile on her face. And Iham the housekeeper was just wonderful. Came at the right time, never intrusive and kept our rooms clean and comfortable.

Cons:

It was all excellent.

2026-08-16 • via Nuitee
A
Attia • couple • gb
10
Humbling and excessive in the best way with good vibes
Pros:

Exceptional luxury

Cons:

Not applicable

2026-08-15 • via Nuitee
A
Audrey • family_with_children • fr
10
Incroyable
Pros:

La qualité des services

2026-08-15 • via Nuitee
S
Sooma • solo_traveller • nl
10
The most luxurious hotel in Marrakech with great service!
Pros:

Everything is really perfect, the people, the location, the breakfast, the pool, the room.. everything!! Oh and it smells amazing!!!

Cons:

Prices at the pool/so lounge are expensive

2026-08-14 • via Nuitee
T
T. • solo_traveller • gb
7
2026-08-14 • via Nuitee
O
Olivier • family_with_children • fr
10
Splendide
Pros:

Cadré idéalement situé géographiquement
Établissant magnifique
Extérieur somptueux
Personnel au petit soin et surtout parlant très bien français

Cons:

Je pense pas qu on puisse faire mieux
Nous avons été dans beaucoup de beau hôtel dans le monde

2026-08-14 • via Nuitee