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Facilities
Property facilities
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Meeting rooms
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Full-service spa
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Health or beauty spa nearby
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Area shuttle (surcharge)
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Arcade/game room
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Electric car charging station
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No single-use plastic straws
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Health club
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Nightclub
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No single-use plastic stirrers
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No single-use plastic water bottles
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Guest education on local ecosystems and culture
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Annual carbon offsets
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Sustainability/community reinvestment (10% revenue or more)
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Free WiFi
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24-hour front desk
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Terrace
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Garden
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Luggage storage
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Sauna
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Table tennis
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Concierge service
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Wheelchair accessible
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Steam room
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Elevator
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Supervised childcare/activities
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ATM/banking
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Gift shops or newsstand
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Shopping on site
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Conference space
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Golfing nearby
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Breakfast available (surcharge)
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Television in common areas
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Arcade/game room
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Scooter/moped rentals nearby
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Health club
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Nightclub
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Safe-deposit box at front desk
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Multilingual staff
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Free newspapers in lobby
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Porter/bellhop
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Limo or town car service available
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Full-service spa
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Meeting rooms
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Smoke-free property
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Pool umbrellas
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Golf lessons available nearby
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Billiards or pool table
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Tours/ticket assistance
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Wheelchair accessible parking
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Area shuttle (surcharge)
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Snack bar/deli
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Turkish bath/Hammam
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Playground on site
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Free valet parking
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Airport transportation - pickup (surcharge)
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Pool sun loungers
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24-hour fitness facilities
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Electric car charging station
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Art gallery on site
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Vegetable garden
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Banquet hall
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Eco-friendly cleaning products provided
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LED light bulbs
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Recycling
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Children's games
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Casino nearby
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Health or beauty spa nearby
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Wheelchair-accessible public washroom
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Wheelchair-accessible van parking
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Wheelchair-accessible spa
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Wheelchair-accessible pool
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Wheelchair-accessible on-site restaurant
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Food and water bowls
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Change of towels (on request)
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Change of bed sheets (on request)
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Well-lit path to entrance
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Stair-free path to entrance
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Vegetarian breakfast available
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Organic food
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Annual carbon offsets
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Humane animal treatment
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Locally-owned & organized tours & activities
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Showcase for local artists
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Sustainability/community reinvestment (10% revenue or more)
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Guest education on local ecosystems and culture
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Double-glazing on all windows
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Locally-sourced food on site (80% or more)
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Energy-saving switches
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At least 80% of all lighting comes from LEDs
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All property's electricity comes from renewable sources
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Vegan menu options available
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Vegetarian menu options available
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No single-use plastic stirrers
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Biodegradable/compostable stirrers
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No single-use plastic straws
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No single-use plastic water bottles
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Reusable cups only
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Water-efficient showers only
Review Highlights
Categories
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Property Description
Indulge in luxury at the exquisite Sofitel Marrakech Palais Imperial & Spa, where comfort meets elegance.
Spa Retreat
Pamper yourself with rejuvenating treatments at our full-service spa, offering a range of massages, body treatments, and luxurious facials designed to relax and revitalize.
Vibrant Amenities
Dive into the fun with 4 outdoor swimming pools, unwind in 2 hot tubs, or dance the night away at our lively nightclub. Experience all the excitement Marrakech has to offer right at your doorstep!
Gourmet Dining
Savor culinary delights at one of our 5 restaurants, including the delightful Le Jardin. Enjoy 24-hour room service or sip refreshing drinks by the poolside bar while soaking in the beautiful surroundings.
Escape to your tranquil oasis now at Sofitel Marrakech Palais Imperial & Spa for an unforgettable experience!
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Property Policies
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Pets
Only dogs and cats are allowed
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
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Pets
Pet max weight (per pet) in lb is 9
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Guest type
Essential workers only - NO
Property policies
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Pets
Only dogs and cats are allowed
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
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Pets
Pet max weight (per pet) in lb is 9
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Guest type
Essential workers only - NO
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Pets
Pets allowed
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General
Professional property host/manager
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Pets
Pets allowed (no fees)
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Pets
Pet max weight (per pet) in kg is 4
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Pets
Service animals are allowed
Location
Guest Reviews
We had an exceptional stay at the Sofitel in Marrakech. The hotel offers all the facilities you could wish for — beautiful surroundings, great comfort, and a perfect atmosphere to relax and enjoy the city.
A very special thank you to Mustapha, the bagagiste. From day one, he took the time to show me around, answered all my questions and truly made me feel at home during our short stay.
His kindness and professionalism made a real difference in our experience.
Highly recommended, we would gladly come back!
Our stay at Sofitel Marrakech was exceptional from start to finish. From the very moment you walk through the doors, you’re struck by how luxurious and calm the hotel feels. The reception area is beautiful, and the welcome is genuinely warm and attentive & you immediately feel looked after.
The rooms are spacious, contemporary, and beautifully appointed.
The food across the hotel is excellent. Each restaurant offers something different, but all are consistently good - both in quality and atmosphere. The bar deserves a special mention: fantastic cocktails, excellen service & tfood, and a brilliant live music every evening - performing english, moroccon, jazz, arabic music. We went most nights and loved hearing them perform
The pool area is stunning and incredible. Several pools and lots of places to chill. The weather got to around 20c, so during the day you could chill on the sun beds.
Overall, this is a hotel that gets every detail right. Luxurious without being stuffy, relaxed without losing its polish. We wouldn’t hesitate to return.
It s very beautiful place to have rest white your coffe or the this is my first time in sofitel the personel is so kind and helpful thanks every one (zohra saber hajar jawad wassif ilham noha aya)....
Very nice hotel with perfect
service . The staff is verry polite and helpfull! Verry comfottable rooms all the time clean.hajar Amine sabir Kamal jaaud wasif hanane aya yassir ousama walid ilhame fatima
Beautiful setting, very relaxing with lovely sun and coffee and lovely service from Zohra.
Came for a work trip and this place is amazing the rooms are massive and if a high quality. The pools are fantastic and the dinning and bar options are top notch
I stayed at the Sofitel Marrakech for four nights and came away with mixed feelings. The hotel itself is very nice, and the location is excellent — close to the main square and conveniently central for getting around Marrakech.
I arrived a few hours early, and the staff politely explained that the hotel was very busy and check-in is at 3pm. This was completely fair. We had lunch by the pool, and when I returned to reception around 2pm, I was told that our room was ready.
We stayed in a Junior Suite with a balcony overlooking the road. While the room was spacious and comfortable, it’s worth noting that this side can be quite noisy at times.
The staff were generally very polite; however, some did not speak English. On a few occasions, when we asked for something, staff would respond with yes or okay but nothing would follow. It was only when we managed to speak to someone who spoke English or spoke to someone else that the issue was resolved.
My biggest frustration relates to the pool facilities. When booking, the hotel website advertises three pools, including an indoor pool. However, it is not made clear that the indoor pool is part of the spa and costs around £20 to use each time, unless you book a spa treatment, in which case you can use it for one hour before or after. While I don’t have an issue with being charged, I feel this information should be clearly stated on the website, as I have never stayed at a hotel that charges separately to use its pool.
That said, I did use the indoor pool once, and it is very nice — warm, relaxing, and well maintained. Of the outdoor pools, the main pool is not heated. The smaller heated pool can only be used between 10am–12pm and 3pm–6pm, which again is not clearly communicated on the website.
Breakfast was included in our stay and was acceptable, though very French-focused. An Asian section would have been a welcome addition. We also had dinner once at SO Lounge, which I didn’t enjoy. The food was just okay, and the venue is more like a nightclub, with loud music and very low lighting, which isn’t ideal for a relaxed dinner.
Overall, the Sofitel Marrakech is a nice hotel with a great location, and I didn’t experience any major issues beyond the above. However, for the price paid per night, I have stayed in better hotels with superior service and facilities at a lower cost.
Nicely kept modern rooms, and the Lawrence bar has great service and music by Abdou and his band.
Good lunchtime service at the pool bar by hamza kina and assas and manager said & ayati
We really enjoyed our stay . Hotel is in a great location, clean and the magical smell we had to buy the fragrance :-)
So many staff who make the stay pleasant. Food is really good . The resort is lovely. Only thing is if the room facing to the road it’s very noisy.
Nouhaila was fantastic. Very attentive and made my experience in Marrakech that much better and especially at the palais darkoum.
Wonderful stay – outstanding service, spa & dining
We had a truly wonderful stay at Sofitel Marrakech. From start to finish, everything exceeded our expectations.
The spa was absolutely amazing. We had incredible treatments by Shauna and Ilham, and our hammam treatment with Asma was exceptional – relaxing, professional, and truly memorable.
My husband and I also had fantastic evenings at L’Orangerie. Every night there was live entertainment with a brilliant dancers and an incredibly talented singer who performs in multiple languages. The atmosphere each evening was vibrant and elegant.
The staff at L’Orangerie are outstanding – the waiters are professional, attentive, and genuinely top-quality. A special mention to Nadia, the hostess, who does an amazing job maintaining such a high standard of service and ensuring guests feel truly looked after.
We stayed on a half-board basis, and the food was of Michelin-level quality. Every evening was something we genuinely looked forward to, both for the cuisine and the experience.
A perfect stay – we would absolutely return and highly recommend Sofitel Marrakech.
L'endroit est absolument merveilleux
Thank u so much Nadia and imane for the service ❤️❤️❤️
We will be back soon my friend and I enjoyed it
Rooms required a long walk from the lobby and had major issues with club music that played till after 11 pm every night. Very poor dinner / drinks options during the winter and nothing for older kids to do.
I am a Platinum Accor membership and as Platinum member entitle guarantee room availability up to 2 days before I check in…
And I booked 2 rooms for 2 nights of this hotel few months ago (if Im not mistaken around 3-4 months ago)… and with the conditions PAYMENT AT THE HOTEL (my reservations is PRJDBNTS)…
This morning 24 dec 2025, the hotel called me when I was sleep, 8:45 am, and I couldnt received the called and at around 10 am the hotel suddenly cancelled my reservations on 26 dec 2025, which is 2 days later, without any notice or warning… luckily I took a look at my Accor apps bec I just wanna check my point rewards with my stay week before… and I was shocked when I saw this hotel cancelled my reservations without any prior notice… and my reservations is for 2 days later, 26 dec 2025 and this morning is 24 dec 2025 they cancelled it… smh 🙂↔️🙂↔️🙂↔️
I email the hotel and the respons not meet any of the term and conditions of my Accor PLATINUM Membership… the hotel replied me said that this morning alrdy called me 3 times and no respons from me… Me and my family just flew 16 hours to Lisbon and the hotel called me at 8:45 am and suddenly 10 am cancelled my reservations and the hotel said that alrdy sent email to me but I never received any email or any messages or any WhatsApps or any notice from this hotel… and I checked in my Accor apps that the price of this hotel increase around almost 3 times… it seems this hotel look for excuses and want me to pay more money if I still wanna stay there… the hotel replied to me with excuses that they cannot charged my credit card… the hotel forgot that I booked the hotel with the conditions PAYMENT AY THE HOTEL and with my credit card number as guarantee and with my PLATINUM MEMBERSHIP… I didnt wanna argue with this kind of people because me and family come here not to arguing but we come here for a nice and peace holidays… there are a lot of nice hotel in Marrakech…
So guys… becareful and think twice if u guys want to stay at Sofitel Marrakech…
And… what for I join Accor membership until I got Platinum…???
🤷♂️🤷♂️🤷♂️
I checked in to Sofitel Marrakech Palais Impérial & Spa on 18th December for a five-night stay, and overall my experience was very positive.
From the moment I arrived, the hotel made a strong first impression. The property looked immaculate, very well maintained, and professionally staffed. The décor throughout the hotel is modern and trendy, with a luxurious Moroccan touch that suits the brand well.
At reception, I was greeted politely by the receptionist, who began the check-in process efficiently. We were asked to take a seat while the formalities were being completed. While waiting, I noticed that another couple checking in were offered welcome drinks, followed by additional refreshments. Unfortunately, this was not extended to us. As we did not have any luggage, I felt that some of the staff may not have immediately noticed that we were also checking in, and therefore the welcome drinks were overlooked. This did not cause any major inconvenience, and I am not complaining as such, but it would be nice if staff were a little more vigilant to ensure consistency in service for all arriving guests.
Once check-in was completed, we received our room keys and were briefly shown the hotel’s restaurants before being directed to our room. The room itself was of a very good standard, clean, comfortable, and well equipped with all the essential amenities. The balcony offered a lovely view overlooking the pool area, which added to the overall experience.
Breakfast was included in our stay, and we dined at the restaurant every morning. The breakfast offering was impressive, with a wide variety of fresh bakeries, traditional Moroccan dishes, and a solid European selection, including a full English breakfast. The variety catered well to different tastes. While the options were already very good, a small Asian section would have been a welcome addition—but this is merely a suggestion, not a criticism.
Most days we were out exploring the beautiful city of Marrakech and taking part in activities. Each evening when we returned to our room, housekeeping had done an excellent job. The room was always kept clean and tidy, with fresh towels and replenished tea and coffee supplies. Whenever we needed anything extra, the staff were extremely helpful and quick to send items to the room.
A special mention must go to the breakfast service, which truly stood out. During our stay, we were consistently looked after by Iwachtan, who provided exceptional service every morning. He was incredibly kind, warm, and always smiling. What impressed me most was his attention to detail—before we even sat down, he would remember our usual drinks and ask if we wanted our regular latte and cappuccino, placing the order immediately. This level of personal care made us feel genuinely welcomed, almost like being at home among family. Sofitel is very fortunate to have such dedicated and professional staff members.
Overall, I was very happy with the service and the experience at Sofitel Marrakech Palais Impérial & Spa. I am normally an IHG member, but on this occasion, I decided to try something different—and I am pleased with that decision. I would certainly consider staying here again and would recommend this hotel to anyone looking for comfort, quality service, and a welcoming atmosphere in Marrakech.
We had a wonderful experience at the l’orangerie restaurant thanks to the hostess Nadia. She welcomed us warmly and helped us choose what to eat with great care and professionalism. She truly made us feel comfortable.
Unfortunately a poor experience from start to finish, which was a real shame as the property itself is lovely and in a great location.
The check in team at the arrival reception were rude and dismissive, which was obviously noticed by a number of guests who were all talking about it in the reception waiting area. We finally got assigned a room at gone 5pm, but were then disappoint to then discover the room was shabby and tired, with furniture obviously missing and stains on the sofa and carpet.
As it was now getting late, and we were only staying a few days, we didn't mention the state of the room but instead headed off to dinner. When we returned we were surprised to find that money had disappear from the bedside table while we were out. The turndown service had come into the room despite the do not disturb sign being on the door. We reported it to reception first thing in the morning, and were told that it would be looked in to. There was no follow up, and when we asked the concierge and the people at reception what was happening about our issue, they said they had not been told about it and so there was nothing they could do.
Bar staff in the grounds were equally unhelpful, constantly being pointed from one team to another when we just wanted to get a drink.
We usually love our stays at Sofitel, but this one did not live up to the brand. Such a shame.
We stayed for 5 nights to celebrate a birthday, and our experience at Sofitel Marrakech Palais Imperial & Spa was absolutely wonderful. The hotel is stunning, with beautifully maintained grounds and exceptionally high cleanliness standards. Our room was spacious, spotless, and very comfortable.
The staff were truly outstanding—warm, attentive, and nothing was ever too much trouble. Breakfast was delicious, with friendly and professional service every morning. Special thanks to Setbi Hicham, Raouia Hamamsi Jamal, Kina Hamza, and Ikhder Ayoub for making our stay feel extra special.
The location is perfect for couples, just a 15-minute walk to the Medina and around 20 minutes to Gueliz. With plenty of nearby restaurants, bars, and casinos, plus a strong police presence, the whole area felt very safe.
Overall, this hotel exceeded all expectations. A luxurious, relaxing, and perfectly located property with outstanding service—We wouldn’t hesitate to return and highly recommend it to anyone visiting Marrakesh.
Oussama
Palais darkum perfect hospitality and great place! Good staff good hotel and like staying here everyone is friendly
My girlfriend and I spent 2 nights at this hotel in early December 2025. It far exceeded my expectations. We had a suite, with a view of the gardens, that was luxurious and very spacious. The food at the hotel was exceptional. And there were so many friendly staff members who got to know us by name even though we were only there for 2 nights. Particularly impressive were the front staff Mostafa and Ahmed. They were extremely knowledgeable and helpful in helping plan our daily activities for each of the 2 days. It is extremely convenient just a short distance from the airport. The atmosphere of the hotel is very fancy yet welcoming and comfortable at the same time. I found the cost actually below what I'd expect for a property of this quality. I highly recommend this property.
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