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Facilities
Property facilities
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Meeting rooms
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Full-service spa
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Health or beauty spa nearby
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Area shuttle (surcharge)
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Arcade/game room
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Electric car charging station
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No single-use plastic straws
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Health club
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Nightclub
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No single-use plastic stirrers
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No single-use plastic water bottles
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Guest education on local ecosystems and culture
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Annual carbon offsets
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Sustainability/community reinvestment (10% revenue or more)
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Free WiFi
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24-hour front desk
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Terrace
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Garden
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Luggage storage
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Sauna
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Table tennis
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Concierge service
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Wheelchair accessible
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Steam room
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Elevator
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Supervised childcare/activities
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ATM/banking
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Gift shops or newsstand
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Shopping on site
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Conference space
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Golfing nearby
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Breakfast available (surcharge)
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Television in common areas
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Arcade/game room
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Scooter/moped rentals nearby
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Health club
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Nightclub
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Safe-deposit box at front desk
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Multilingual staff
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Free newspapers in lobby
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Porter/bellhop
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Limo or town car service available
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Full-service spa
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Meeting rooms
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Smoke-free property
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Pool umbrellas
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Golf lessons available nearby
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Billiards or pool table
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Tours/ticket assistance
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Wheelchair accessible parking
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Area shuttle (surcharge)
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Snack bar/deli
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Turkish bath/Hammam
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Playground on site
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Free valet parking
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Airport transportation - pickup (surcharge)
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Pool sun loungers
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24-hour fitness facilities
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Electric car charging station
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Art gallery on site
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Vegetable garden
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Banquet hall
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Eco-friendly cleaning products provided
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LED light bulbs
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Recycling
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Children's games
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Casino nearby
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Health or beauty spa nearby
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Wheelchair-accessible public washroom
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Wheelchair-accessible van parking
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Wheelchair-accessible spa
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Wheelchair-accessible pool
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Wheelchair-accessible on-site restaurant
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Food and water bowls
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Change of towels (on request)
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Change of bed sheets (on request)
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Well-lit path to entrance
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Stair-free path to entrance
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Vegetarian breakfast available
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Organic food
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Annual carbon offsets
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Humane animal treatment
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Locally-owned & organized tours & activities
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Showcase for local artists
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Sustainability/community reinvestment (10% revenue or more)
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Guest education on local ecosystems and culture
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Double-glazing on all windows
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Locally-sourced food on site (80% or more)
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Energy-saving switches
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At least 80% of all lighting comes from LEDs
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All property's electricity comes from renewable sources
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Vegan menu options available
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Vegetarian menu options available
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No single-use plastic stirrers
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Biodegradable/compostable stirrers
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No single-use plastic straws
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No single-use plastic water bottles
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Reusable cups only
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Water-efficient showers only
Review Highlights
Categories
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Property Description
Indulge in luxury at the exquisite Sofitel Marrakech Palais Imperial & Spa, where comfort meets elegance.
Spa Retreat
Pamper yourself with rejuvenating treatments at our full-service spa, offering a range of massages, body treatments, and luxurious facials designed to relax and revitalize.
Vibrant Amenities
Dive into the fun with 4 outdoor swimming pools, unwind in 2 hot tubs, or dance the night away at our lively nightclub. Experience all the excitement Marrakech has to offer right at your doorstep!
Gourmet Dining
Savor culinary delights at one of our 5 restaurants, including the delightful Le Jardin. Enjoy 24-hour room service or sip refreshing drinks by the poolside bar while soaking in the beautiful surroundings.
Escape to your tranquil oasis now at Sofitel Marrakech Palais Imperial & Spa for an unforgettable experience!
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Property Policies
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Pets
Only dogs and cats are allowed
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
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Pets
Pet max weight (per pet) in lb is 9
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Guest type
Essential workers only - NO
Property policies
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Pets
Only dogs and cats are allowed
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
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Pets
Pet max weight (per pet) in lb is 9
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Guest type
Essential workers only - NO
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Pets
Pets allowed
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General
Professional property host/manager
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Pets
Pets allowed (no fees)
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Pets
Pet max weight (per pet) in kg is 4
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Pets
Service animals are allowed
Location
Guest Reviews
Just back from a wonderful stay. The people, the food, the service, the pool and bar areas are absolutely beautiful. We had a fabulous stay a special thank you to Mohamed who looked after us around the pool area
We walked into the medina and souks on a number of occasions which was around 15 mins walk away
Only negative was that staff around the pool were taking guests towels and belongings off sunbeds if they had left the area for a swim or to go into breakfast. I agree with not being able to reserve sunbeds but this felt a little extreme
I am extremely disappointed with my recent experience at Sofitel Marrakech, which fell far below the standards expected of a property of this reputation.
Firstly, the service was shockingly poor. I ordered a simple coffee, and despite repeated follow-ups, it took over an hour to arrive. This level of delay is unacceptable, especially in a hotel that claims to offer premium hospitality.
Secondly, the lack of basic room service attention was evident. There was no turndown service provided until 5 PM, which is unusually late and disrupts the overall guest experience. This reflects a clear lack of organization and attention to detail.
Most concerning, however, was a serious safety issue. A curtain rod fell on my head during my stay. Not only was this alarming and potentially dangerous, but the complete lack of concern or response from the staff afterward was unacceptable. There was no proper apology, no urgency, and no effort to address the situation in a professional manner.
Overall, this experience was disappointing, frustrating, and concerning. I expected much better from Sofitel Marrakech, but unfortunately, the service, safety standards, and guest care were severely lacking.
Great location, solid breakfast, good pools (love the mix in temperatures), and superb, friendly staff (Taoufik and Mustapha were excellent and made sure we had a fun and secure time whenever we went to the medina). Need to fix the table tennis table by the pool.
A nice hotel but not a 5 star hotel or experience. Rooms were quite basic and the bathroom in our second room had an odd smell. Breakfast felt a battle to get a table (with place settings) and tea/coffee took a very long time to arrive (sometimes required two reminders).
A beautiful resort close to the city centre. We had a stunning suite that was all we could wish for.
Breakfast is very nice, a great buffet, quite busy at peak times so a short wait for tables but overall fine.
A special mention to Hotesse oumaima and Setbi hicham who provided great service at and around the pool.
Only feedback I have is they need menus as well as the QR codes, the QR codes are hard to access and read by phone. I expect better at this price point.
This was an excellent hotel. Morocco was a ton of fun. We had a really nice room. The pools was nice, and the breakfast was good. Staff were really nice. Good gym. Very central location.
One recommendation to management, you had 8 people working in baggage services, but only three working to check people in. It took 20 minutes to check in, maybe swap those numbers. And I really don't want help with my bags, it takes longer and is more of a hassle. But they kept wanting to take my one small bag, it just isn't helpful. Maybe if I had a couple of large bags, but that is rare. Same with the Valet, they drove it 5 meters and parked it. I would have paid the same to park it myself. Instead, I had to wait 10 minutes for a car I could see right in front of me. It is just an inefficient process.
I had a really lovely experience at the hotel, and what truly made it special was Manal. She was incredibly kind, attentive, and genuinely caring throughout my stay. She made me feel so comfortable and welcomed, like I was at home. Her professionalism and positive energy really stood out she’s truly an asset to the hotel🥰🥰
I would also like to mention the valet team, who were all very kind and helpful. The bellboys (luggage attendants) were also extremely friendly and professional ,they made everything so easy and pleasant.
A special thanks as well to Oussama at reception for his warm and professional service.
There was just a small moment with one of the door man at the entrance that made me feel slightly uncomfortable, but overall it did not affect my experience, as everyone else was very nice and welcoming.
Thank you again for such a pleasant stay.
Fantastic hotel Great location As a retired travel agent i can recommend this hotel without reservation
The location is convient, close to every where. I enjoyed the hotel atmosphere, the staff were very welcoming, friendly and helpful. The room was so clean and comfortable with special treat every day.
It was quite to relax in the room, and other places in the hotel. The smell was very pleasant and I enjoyed it.
The best part of my visit was the freshness and the quality of the food and the choices provided by Chef Ahmed. It was so creative and delicious.
I will go back anytime I have a chance.
Thank you Asna for the amazing experience! The service and hospitality that the spa offered and more specifically Asna was exceptional!
We heard a lot about Sofitel marrakesh. However our experience was rather sour!
We booked an imperial suite, paid $1000 a day & felt like we were treated like second class citizens. Being a platinum member with Accor for years we are used to their premium hospitality. Over here, Denied complimentary breakfast, which should have been included in imperial suite or platinum membership.
In the pool, we ordered a can of coke and were chased by waiters to pay 5 times inspite of telling them to put it on our room tab.
Overall beautiful property but lack of warm hospitality and service.
Won’t stay again. Not worth it.
We stayed here for 3 nights to celebrate my birthday as a group of 4 girls. The hotel is gorgeous and definitely 5 star, however the service is not. From the beginning we were not greeted and treated differently whether that was due to us being young or something else. We went to the pool and had to ask 2 workers for towels that took over 30 minutes to arrive, and no one checked if we wanted any drinks so we went up to the bar in which we were told she couldn’t serve us it had to be one of the waiters around the pool. We finally found someone and our drinks took 30 minutes to arrive. We went down to breakfast where we were asked our name and room number, but no one seated us, this meant no one asked us if we wanted hot drinks and we had to find someone, it then took 40 minutes to arrive for 2 cups of tea and a coffee. Throughout the stay we were receiving strange looks from workers and upon entering the hotel we were rudely questioned by security why we were there, to which we said we are staying here.
This entire stay felt like we were chasing staff members around for the most basic requests.
The worst part of our stay was when we were checking out, check out is 12pm and we went to get our bags at 11:20am from our room and our key cards had been deactivated. When we asked why this was we were given an excuse about the clocks changing due to Ramadan? If this is the case we should have been informed and we would have checked out earlier. When we checked out we were never asked how are stay was, to which we asked why and the receptionist said you didn’t look like you wanted to talk, at this point we hadn’t complained about anything so we’re unsure why this comment was made. He then got the guest relations manager to come and speak to us. We expressed our concerns and she said she could offer us an upgrade on our next stay- we will never be staying here again.
While the hotel itself was aesthetically pleasing and well-maintained, the level of service fell significantly short of what would be expected from a five-star establishment.
When we raised our concerns with a manager at the end of our stay, we were told to “pay the full price and get the full experience,” which suggested that guests staying in standard rooms may not receive the same level of service as those in higher-tier accommodations. This response was both surprising and very concerning.
Service throughout our stay was inconsistent. At breakfast, we had to request tea and coffee on four separate occasions before it was provided. Similarly, drinks ordered by the pool took over 30 minutes to arrive. Requests for basic amenities, such as additional shampoo, were not fulfilled, requiring us to approach housekeeping staff directly.
When entering the hotel we were informed by the doormen very rudely that bringing our own food and water into the hotel was not permitted. This was particularly disappointing, as we were simply carrying a bottle of water and some crisps for our journey home- just another way for the hotel to claim money off people?
Overall, while the hotel has clear potential, the service standards require significant improvement before it can be considered truly five-star.
Youssef Assas has been amazing and looked after us around the pool everyday! He was very polite and friendly, always there to help, nothing was too much trouble 😊
I enjoyed Marrakech and the stay in the hotel. It's clean and friendly. I will especially remember a young man Ben who was always helpful, smiling and provided an excellent room service.
Good location & the hotel was overall very lovely. The atmosphere is very relaxed across the whole hotel, perhaps a little too relaxed sometimes as we noticed the service seemed to drop slightly each day. Rooms were of a good size and housekeeping came every day. Good value for money, however we only had one restaurant option as the second restaurant was being used for a buffet due to Ramadan. Obviously we understood this, but there was no advanced notice and the buffet was 850DH per person.
Upon check in, you are required to pay a £250 deposit, which was explained to us to be used to cover if/when we wanted to charge a meal or drink to our room. However, when we checked out we were shown a bill stating we owed 1400DH for the meals/drinks we had charged to the room throughout the stay. Confused by this, we thought we’d exceeded the £250 deposit but the check out reception desk told us differently and the £250 deposit is just used to cover any damages to the room. We went to the check in reception to ask when the money would be refunded to us and they couldn’t tell us a time period. 5 days later and we are still waiting.
Breakfast at the hotel amazing. We have young twins and we were well looked after. Nacer and Aymane made the experience extra special by making themselves available whenever they noticed the twins were feeling a bit restless. Amazing food and most importantly amazing staff. Highly recommended 5/5.
We recently dined in the Sofitel pool side restaurant and we had an amazing time. Thank you to Hamza Kina for looking after us and for the great service! And to the whole team. Will definitely be back again. 😊
Overall we had a good short stay here.
Location is good. It’s only an hours walk to the airport, 20 minutes to the Medina and there are several restaurants in the local area.
Although we were never told, I think we got an upgraded room which was traditionally furnished and felt in-keeping with the local area. It was sparklingly clean and fresh. Toiletries lovely. A reasonable selection of teas and coffee but could have done with extra milks/creamers.
We mostly ate through in-room dining due to Ramadan restrictions. This was always delivered within the times specified, well presented and tasty. Delivering staff were very friendly.
One of the outdoor pools is heated so even though the weather was cooler than expected, we still made use of the pool which is large, well kept and well staffed. Staff serving the outdoor area and lobby bar were also friendly and helpful.
Being platinum members with Accor comes with certain benefits, one of which is early check in and late check out when available. We requested both with different staff but both were quickly and bluntly refused even though they were available. Only after robustly challenging the refusals were they eventually granted. Just all a bit of a faff that we could have done without.
So a frustrating start and end to our short stay but everything in between was lovely. Thank you.
This is not up to Sofitel standards at all! Its a 1960 hotel looking like a neocolonialist
French wannabe! Needs lots of love and attention , in fact at total rebuild to bring it into 2026. Sofitel have an image - this will kill it! Restaurants - Ok it's Ramadan and they have combined two but the food is just terrible - I sent back two dishes. Basics like a simple chicken dish - better to eat Amazon packaging. Not very impressive at all. Don't eat here - many better restaurants even within walking distance. Prices for say wine are ridiculous in my opinion versus local top notch restaurants
Staff appear incapable of taking decisions re issues - have to refer to xyz and xyz says why are you taking to me!
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