Chiaja Hotel de Charme

Hotels
8.6 (1278 reviews)
Via Chiaia, 216 , Naples , it

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Some noise issues
Minor maintenance needed
Limited signage

Categories

Cleanliness
8.44
Reviews mention clean rooms but some areas need improvement.
Service
8.91
General sentiment is positive about staff being helpful and friendly.
Location
9.05
Numerous reviews highlight the excellent location near major attractions.
Room Quality
8.2
Some rooms are described as needing renovation, but adequate for the price.
Amenities
8.43
Basic amenities with no major issues mentioned; however, there are some concerns.
Value for Money
8.49
Good value considering location and service, despite minor drawbacks.
Food and Beverage
8.64
Breakfast is noted as good, though with some room for improvement in quality.
Overall Experience
8.61
Positive feedback overall with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:27

Property Description

Luxurious Location on Via Chiaia
Situated on the prestigious Via Chiaia, Chiaja Hotel de Charme offers a sophisticated stay just steps away from Piazza del Plebiscito. Enjoy the convenience of being surrounded by upscale shopping and dining options in the heart of Naples.

Convenient Access to the Seafront
Only a short 5-minute stroll from the hotel will lead you to the picturesque seafront and port. From there, embark on adventures to the enchanting islands of Capri and Ischia via ferries and hydrofoils, making your stay both relaxing and adventurous.

Elegant Rooms and Delectable Dining
Indulge in the comfort of air-conditioned rooms with modern amenities like flat-screen TVs and private bathrooms. Upgrade to a room overlooking Via Chiaia and pamper yourself in a spa bath. Start your day with a delightful breakfast featuring fresh fruit and oven-fresh pastries, and later, unwind with a sweet and savoury afternoon buffet.

Book now for an unforgettable experience at Chiaja Hotel de Charme.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.This property is located in a pedestrian-only zone.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People 3 years old and over stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1278 reviews
Cleanliness: 8.44
Service: 8.91
Location: 9.05
Room Quality: 8.2
Amenities: 8.43
Value for Money: 8.49
Food and Beverage: 8.64
Overall Experience: 8.61
R
Ricardo • solo_traveller • it
4
Sleepless in Naples.
Pros:

location. Friendly staff.

Cons:

I was given a room, 106, near the entrance and the main hall. I could hear all the people passing by and I couldn't sleep well. At 6:00 they start preparations for the breakfast and I could hear all related noises. The building has an oldish feeling and it was not very clean. The quality of the breakfast was not very good. I had the cake and cornetto and they didn't seem to be very fresh.

2026-03-20 • via Nuitee
R
Rosalind • couple • gb
9
Great hotel, rooms basic and slightly dated but so much charm it didn’t matter.
Pros:

Great location for exploring this crazy city.
Loads of great restaurants nearby.

2026-03-18 • via Nuitee
A
Aled29 • family_with_children • it
8
3 giorni a Napoli
Pros:

Hotel situato in un antico palazzo con un grande portone che alle 20 viene chiuso e per rientrare basta suonare alla reception. All' interno c'è un bel cortile dove si trova anche un ascensore. Posizione strategica per andare al mare o in via Toledo. Ottima colazione. Camera piccola ma pulita e con tutti i comfort.

Cons:

Lo scarico del bagno che per ricaricarsi impiegava parecchio tempo.

2026-03-18 • via Nuitee
D
Del Dosso • couple • it
8
2026-03-15 • via Nuitee
P
Paola • family_with_children • it
7
Pros:

La colazione

Cons:

In camera c'erano degli insetti tra le lenzuola. Lo staff ha però provveduto a cambiarci la stanza

2026-03-14 • via Nuitee
A
AidaR • family_with_children • es
10
2026-03-13 • via Nuitee
D
David • couple • gb
8
Pros:

It was a charming boutique hotel in a typical old Neapolitan building. The central location was ideal for everything we wanted to do. The lack of a restaurant in the hotel was no problem as the nearby streets offer a wonderful choice.

Cons:

The room was comfortable but quite small for our six night stay.

2026-03-12 • via Nuitee
A
Ana Paula • extended_group • br
1
Não me hospedei. Cancelei diante da precariedade do locale da inacessibilidade do meu filho. Carro não chega próximo.
Pros:

Péssimo. Classifico como armadilha. Local extremamente sujo e perigoso. Prédio danificado, abandonado, sem indicação na fachada de que seria um hotel. Faço uma advertência aos usuários: altamente perigoso

Cons:

Tudo péssimo

2026-03-03 • via Nuitee
C
Camilla • family_with_children • nl
8
Pros:

Great location nice and friendly personal.
Room was ok

2026-03-03 • via Nuitee
M
Massimo • couple • it
9
2026-03-02 • via Nuitee
F
Filomena • family_with_children • it
8
Buon compromesso
Pros:

La camera era spazione e pulita. Il buffet della colazione era ricco. Il personale molto gentile e disponibile. La posizione dell'hotel è molto centrale.

Cons:

L'accessibilità non è ottima. Avendo un bambino piccolo con il passeggino per accedere all'ascensore (comunque molto piccolo) bisogna salire 3 gradini. Inoltre la porta di ingresso è piccola e il passeggino non ci passa. Abbiamo dovuto fare scendere il bambino e chiudere il passeggino.
Inoltre, il parcheggio che ci hanno suggerito è nelle viuzze dei quartieri spagnoli che sono strette e con una macchina un po' più grande un po' scomodi.

2026-03-02 • via Nuitee
F
Fotios • family_with_children • gr
8
2026-03-01 • via Nuitee
N
Nathalie • solo_traveller • fr
10
2026-02-27 • via Nuitee
M
Mattioli • solo_traveller • it
8
2026-02-27 • via Nuitee
C
Csintalan • family_with_children • sk
9
2026-02-26 • via Nuitee
V
vincenza • extended_group • it
9
Pros:

Buona colazione! Io mi sveglio presto mi è mancato il caffè ! Perché la colazione è servita dalle 7.30 ! Potrebbe essere utile una di quelle macchine da utilizzare per caffè e bevande a qualsiasi ora!

Cons:

Tutto ottimo

2026-02-23 • via Nuitee
E
emanuele • family_with_children • it
1
Che disastro.
Pros:

Nulla.

Cons:

Abbiamo chiesto una culla/ lettino per un bimbo di un anno e non la avevano. Ci hanno dato una stanza sopra la cucina di un ristorante e sembrava di dormire con una friggitrice sul letto. Il bagno… puzzava di fogna. Dulcis in fundo se rientrate dopo le 21, il portone di ingresso diventa una porticina da dove non passa un passeggino, quindi se avete un bimbo che dorme, svegliatelo per salire in albergo altrimenti dormite in piazza Plebiscito.

2026-02-23 • via Nuitee
A
Alessia • family_with_children • it
8
Potrebbero migliorare
Pros:

La posizione

Cons:

La pulizia approssimativa della camera

2026-02-22 • via Nuitee
K
Kononov • couple • gb
7
2026-02-14 • via Nuitee
P
Palma • solo_traveller • it
8
Piacevole e in un luogo accogliente
Pros:

Posizione

Cons:

Poche prese elettriche in camera

2026-02-13 • via Nuitee